Wash Tub Car Wash

I brought my college student’s car in for a serious clean. Originally I planned on getting her the super wash ($ 30.99). After discussing with attendant, decided the detailed selection (can’t think of the name) ($ 49.99 Reg., $ 46.99 with coupon from app). Decided to go that route. Her car smelled from coffee (from her work), and had bits of her life in it from the previous semester. I was really concerned about how her car would look for the amount I paid. So used to being ripped off and leaving feeling as if «should have done it myself» feeling. 45 min into my wait, I began to worry as I noticed everyone around me whom I arrived with, was now gone. As the panic began to set in with no car in sight, I asked another attendant. She had a headset on and could hear the controlled panic in my voice. With a nice smile and reassuring tone she explained that my car was along the side of the building for detailing and will be a bit. Two hours later, I’m called to retrieve my car, and WOW!!!
I’m very anal about customer service! From the moment I walk in I’m analyzing how the establishments service is! From the check in attendant, the vacuum personnel, the lady with the head set and even the cashier; all greates me with a smile, courteousness, and over all professionalism, they deserved a 5 star and will be bringing my other two cars for the same treatment. Well done Sunday crew!!!

After several road trips, my car was way over due for a good cleaning. I brought it to Wash Tub to have a detail clean done plus a dog hair removal. When I picked it up, it was too dark to really inspect it but with a quick glance it looked fine. Unfortunately, after looking at it this morning it seemed like none of the detail cleaning I paid for got done. There was brown goo in the nooks and crannies of my still dusty dash board, dog hair and grime under all the seats/​handles, and it looks like they never even opened my trunk.
On the bright side, the staff was very nice and there was no hassle about bringing it back in to get rewashed. Still, it’s incredibly irritating to pay so much money and waste hours of your day for a service to be half-​assed. Take your car somewhere else!

My husband went today. They didn’t even dry the truck and his radio was on rap. Don’t bother

Brought my Maserati Cambiocorsa here… needless to say I am quite particular who I let touch this car… they did a great job… so much so I got the monthly membership

Jason and his team at this location are the best. I will go out of my way most washes to utilize this location. I have a yearly club membership and use it often. The Wash Tub really strives to keep customer satisfaction at a high! I’ve watched hundreds of customer interactions over the years and these guys truly care. Thanks Jason and crew!

This company stinks on customer service. Stay away from the fm78 location. The workers often are very careless and don’t work efficiently. They often drove my car the drying area with the car alarm sounding instead of taking the time to deactivate it, my back up camera often got damage and finally completely destroyed. The management stated that since the taped down the camera, the damage still caused by them was not there fault. I was a monthly member for the past 3yrs.

Well, I have been here a couple times and was there last week for the LAST time. The personnel is nice but their work is very poor. My SUV was ready in 30min to then find out that no vacuum had been used on the side of the seats, nor on the back seats. All dirt was there, pretty much untouched. I showed the poor work to one of the personnel and was asked to make a line again to go through the vaccum. I had to take the vacuum and do it myself as the guys were very carelessly vacuuming for the second time. in addition, after I ended up vacuuming the car myself I went across the street to by armodoll to clean all the dirt out of the cupholders and dashboard since they had wiped the inside of the car with a dry rag. $ 30dlls was the charge but received a $ 5 drive through car wash that I could have gotten from HEB. Go there at your own risk.

I came in today for a car wash and shampoo the carpet that had some stains. When I came in I ordered the managers special with the tire detail and carpet shampooing. On the passengers side it had a grease stain that has lasted since October 2014 and I never had the chance to clean it. I told the employee about it and even though he couldn’t guarantee the stain would go away it would look better. So I went with it hoping the stain would go away. I told them to vacuum the carpets being that it had pet dander, they did pretty good. Service lasted about 10 – 15 minutes but it was worth the wait. When they called to pick up my car I left very impressed with the fact the carpet stain was gone! It had been a bothersome. I’ll be coming back very soon, love the wash tub!

Charged $ 100 for my car to look the same as I arrived

It’s pretty simple and straightforward at the Wash Tub. Pull up your car, if you’re lucky, there won’t be a super long line! If you do have a small wait, check out the board above the vacuum area/​drive in, it shows their menu pricing. Basic wash is cheapest, sure, but doesn’t give you all the extras like armour all and special attention to your tires and wheels. I usually do the super wash which includes all those things. If I’m gonna pay to get my car washed, I want them to do all the stuff I don’t want to, right? The staff is usually pretty polite and all business.
Most of the time they will try to upsell you on some kind of «special» they have that day. Usually involves some kind of detail work. I usually don’t bite. But once they were offering a coupon book of regular washes that were good for something crazy like 2 yrs! I got the book since I figured I would use them and pay the difference on the upgrade wash! It turned out to be quite the sweet deal!
Also, you pay inside where they have a nice waiting area especially when the weather gets warmer! It’s also a small gift shop of assorted stuff for your car and assorted knick knacks. You can watch, if you like, as the finish wiping down your car and they’ll call it out when they’re done. I’ve usually had great experiences, but feel free to check their work, they might have missed a spot and they’ll cheerfully take care of it then and there. Also, make sure you have cash for a tip, these kids work hard and they deserve it!
Wash Tubs are all over SA, so quality of service may vary by staff. But this location is in my hood, and they rock!

Why do people Unilocal?Because they either have great service or terrible service. Today, I’m mad. I was told my car would be ready in an hour to an hour and a half, and I’ve been here 2 hours and 15 minutes. Still not ready. The facilities are nice enough inside, but the property itself is cramped on this lot. This is the first time I’ve been to this location, and it will be the last.

I read the other reviews and was nervous, but the service was great and I was very impressed with the care they gave my car. They did try to sell more packages like the conditioning and wax. I actually bought it with the caveat that I wanted them to make sure it is actually buffed and not just spread on the car. He said he would take care of it and they will do a good job. I was actually impressed. He lived up to his promise. The other guy that walked me to me my car even told me how long the wax should last and all… overall, I was happy with the service and results of the car wash/​wax. I will be returning.

Very good and courteous service. My wife took the minivan in after I called them to inquire about their prices. We had just spent two weeks in the snow up in Colorado so it really needed a clean and the carpets shampooed. They did an excellent job and my wife is very happy with the clean car and the friendly customer service while she was there!

I have been to this location only, and I do not recommend it. Apparently, based on reviews, others have experienced poor service as well. I have been to this location several times beginning in October 2013. The first time, I got great service — from the person who greeted me to the person who handed me my keys when they had finished. From there, it went downhill a little more each time. Today, the primary person who finished up on my car after it came out of the wash, barely made an effort to clean the windows, dust the console and dash, etc. and it looked as such when I was given the car back. He clearly had no interest in working and yawned as he went through the motions, finally leaning on the trunk of my car to rest until he had to move on. According to reviews, other locations are better so it would be best to go to one of those, even if you have to go a little out of your way.

Went here today to get my car washed. The service was fast and very organized. The waiting area is cute and air conditioned (which is important in this Texas heat!) I have taken my car to other places and they were in too much of a rush and I drove away disappointed– no here though! I will be returning.

First time I went there with a coupon. It was a decent wash for 11.99. They left some streaks but after pointing them out they were corrected.

Hubby thought they did a pretty good job on the Audi.

I had a year of free car washes here when I bought my car and I have nothing but praise for these guys. Of course it helps when you aren’t paying for each wash…
Anyway, my car came out very well washed every time. However, I would make a couple of suggestions
1) Replace the floor mats properly — just don’t toss them in. My floor mats have hooks toward the seat to keep them from slipping and they rarely used them.
2) Pop the truck when hand drying to get the water out from under the lip. When you drive off, this water is pushed out onto the bumper and leaves streaks down the back of the car.
Overall, I really enjoyed my 1 year membership but the price for renewal is too steep for my blood.

The Wash Tub is okay for a normal wash and vacuum ($ 14.99) but do NOT get any of the detailing packages here. I prepaid for a package (at a steep discount of $ 150) that the attendent claimed normally cost $ 220. Once there, I supposedly upgraded to a $ 300 package with only $ 20 more. For $ 170, I got back a truck that looked like my neighbor’s kids washed and waxed it. And the inside of the truck looks like I spent 15 minutes at the gas station vacuuming it out. I’m not kidding. I have plenty of pictures to document this. In fact, I felt the detail looked worse than the normal $ 14.99 package because my truck now had a lot of visible wax on it.
Part of me suspects they were backed up (there were a lot of cars there that day) and I was just the chump of the day. But who would want to go to a place with that kind of shady service? One of the attendents actually walked up to me and asked me why I looked so upset. I pointed at my truck that was standing a good 30 feet away and said «You see that truck, I actually paid $ 170 to get that done. Would you pay that?» The wax was so visible from where I stood that his only response was «Sh*t, they f*cked up» before another attendent led him away.
So, I spoke with the assistant manager. He had the employees come out to my truck and try to wipe off (with cloths) the visible wax that was there. But they were 5 minutes from closing and the assistant manager claimed that he had no power to give refunds for prepaid work and advised me to call the Area Manager. Which leads me to wonder, what business gives a man the title of Assistant Manager but doesn’t give him any power to issue refunds?
I confirmed through the corporate office that this was actually true: Only the Area Manager for that location has the power to issue a prepaid refund. I haven’t met with the Area Manager yet (he’s off today) but will be sure to give an update. Until then, I’m considering making a sign for the bed of my truck that says «I got this truck detailed on ³⁄₁ at The Wash Tub for $ 170. You can too. Ask me how» and driving around town with it. I’m sure that will stir up some business.