Big 5 Sporting Goods

Ugh.
That’s the only word to describe my experience at this particular Big 5.
I’ve never had a problem with the folks working here until Monday night.
So I decided earlier that day I wanted to buy an airsoft gun. OK, so I asked my mom if Dick’s in Serramonte or Big 5 would be easier for her to walk around in (she has fibromyalgia and was having a bad flare up that day). She answered Big 5. No problem. We parked and it was about an hour before closing time. I did what I needed to do and she went to go look at hiking boots. I went to the guns and ammo area where the airsoft guns are at too (specifically the AEGs). I spent a few minutes looking for the one I wanted. Nothing.
I go up to the front to ask for assistance from someone. I asked the gentleman in front lf my at the time and the lady working at the register with him said ‘OK I’ll get someone.’ I stood there for about ten minutes without any further help and I got the attention of the lady (again after being ignored for 10 minutes) and she finally called someone to assist me. I didn’t get the guy’s name but overall he seemed to be the most helpful. The man up front I think was a trainee, so I can’t fault him for not helping me.
They didn’t have the airsoft gun I wanted so I said thanks to the guy who helped. My mom found hiking boots and I grabbed an airsoft gun feom the shelf. We get to the checkstand and the same lady who «helped me» was a berating the employee who thought he was able to go on his break. She chewed him out for about 10 minutes and after her ranting she said «I’ll help you on the other side.»
So we get to her, and I immediately felt a horrible vibe, as this lady was mad dogging my mom and I the whole time we were at checkout. I swiped my card on the scanner and apparently I entered the wrong PIN. So I wanted to $x in cash and put the rest on my debit card. She was controlling the PIN Pad as if I have no idea what I’m doing and bitched at me when I wanted to do cash first. I pretty much didn’t see but felt as if she was annoyed by us and wanted my mom and I out of there. So I pulled out my cash, swiped my debit card on the scanner (again) and we left. No goodbye, thank you, kiss my ass, but a dirty look. Oh and I didn’t get a receipt.
In conclusion, that was the last time I’m planning on going to the San Bruno Big 5. Next time I’m on the hunt for airsoft, I’ll go to the Daly City location or Dick’s instead. Or make a trip out to Foster City for Sports Authority. Any other place would suffice rather than wasting my breath and patience at the SB Big 5.
Never again will I come back here!

When I’m in the Peninsula side of the Bay and need some sporting equipment. I go to this Big 5. Its a well organized store and its also well stocked.
They have an interesting selection of Long Guns and Pocket Knives. They also do PPT on Long Guns.
I also like the Huge Shoe selection and sales that they have.

Terrible management now!!! Before was the best management so today I enter the store and was greeted by the cashier go in the back and Talk to the salesperson turns out to be one of an old friend of mine way back. And then interrupts is and She says if your not going to buy any thing then stop talking to my sales person… Ok better not buy anything anymore rather go to SF on sloat EVAN is the best

Walked in for a pair of baseball cleats and 2 pairs of baseball pants for my kids. They have good selection on baseball pants and cleats. I got what I needed within 15 mins. I’m happy.

Employees were nice… went in to get my air mattress they had on sale (great deal Big 5!) and left.

Twilight Zone experience this morning. The sales guy at the check out didn’t know what a cot is, didn’t know if they had them but I was welcome to search for them myself. Found them with no prices listed. Searched for someone to ask the price and he forgot about me while he was gone. Is it just me? No sale here — bye, bye.

I don’t really have a problem with this store, but every time I go into a Big 5, I feel like I’m transported back in time. Their merchandise seems outdated and I get the video store like vibe that is barely hanging on while bigger stores and better technology evolves around it. For the basics, such as athletic tape, sunscreen, etc., it works. Anything else, I would go elsewhere. Reading other reviews, I could see people’s complaints with the customer service, but more them lacking product knowledge than rudeness.

THE WORST!!! Didn’t even go in.
So I wanted to see if a certain item was in stock at this Big 5. To find the number I looked to Unilocal.Call and get a busy signal. Then read reviews while I wait to retry. All bad reviews about the crappy good for nothing staff. Call back and busy. Read bad review. Call back and busy. So on and so on. Let’s see, staff ignores customers that are there. You think they want to deal with a phone. 99% sure they left if off the hook so they won’t have to answer. Owner should completely restaff.

I remember when they were building this location, I work in the area, I live in the east bay. I needed to return my pair of swimming trunks that I almost used for the gym, except it said «BOYS «and not «MEN «in the size. Yes, I do use swimming gear for the gym, who doesnt? when I was returning them I told the Asian Chick, that they were in the wrong isle, she responded back with a BLONDE GIRL attitude like from Clarissa Explains it ALL «UGHT LIKE NO THEY WERENT OK «Im like excuse? then she says «They werent in the wrong place, I know «after the whole refund transaction, I left. The «manager «didnt say a word or apologised! what a pile of shit! They should tear this place down

TERRIBLE CUSTOMER SERVICE. Was in the store with family and wanted to look at a $ 100 NFL jersey. Asked two ‘managers’ that were standing around chit-​chatting for assistance. They smiled and went right back to their conversation. Store just lost a sale and a family of customers. Don’t waste your time or money on these fools.

This place has the worst service. I keep asking for help and the staff just ignores me.

Customer Service sucks. Waiting at Sporting counter for 10 min. A guy showed up. Showed me one item, when I asked to see another, said will be right back and didn’t show up for 10 min! By that time, I am already upset, so I told him I’ll buy what I need from Daly City Big 5 instead of here. I think he is a manager.

It’s interesting how accurate Unilocalers are. I was at this place, wondered «how many stars did my Unilocalers give them?» Let it go and sat down for the review. I’d say 2 stars is dead on!
The selection is vast. Lots to choose from. The problem being, the sales peeps are focusing 87% of their energy on the cell phones, 11% on each other and well, the math tells me that’s about 2% of their energy on you and me. That’s bad. I mean, really really bad. The average employee puts forth AT LEAST 8% of their energy on working. That would be four times the energy and effort given by these peeps. BUT, what they do give 100% effort toward is trying to sell you on a credit card. Allow me to ponder this momentarily. Ok, you want to walk around the store and avoid me while you Facebook and sent tweets to people who are not actually following you. When I was struggling to find X Y and/​or Z you were flirting with the other sales gal. Now, I settle on a pair of shoes and gym shorts, walk up to the register already resigned to the fact that customer service won’t be finding me today and when I get to the register you greet with a cheerful smile and the first thing you say is «Would you like to sign up for our promotional payment card and save 5% today?» I’d love to know how many people actually say yes. I don’t mind at all. If you want to ignore us, ignore us. No big deal. We will get in our car, f bomb you a few times and drive away without a care. But if you want to make a few bucks in commission at the job you hate, you gotta try better than that kids.
Now I’m done.

I went there with husband to buy cleats. The salesperson was so rude, it was unbelievable. We had singled out a pair of shoes, after which hubby asked the guy to get another style of shoes to try. It was the 2^nd pair of shoes which we would have tried.
He said so rudely to us that «what will you do with the 1 pair that I showed?» He was so irritated that we were asking him to get us a pair of shoes in the required size.
It was as if he was doing us a great favor by even talking to us. He was looking so frustrated that we were bothering him with our requests.
Our previous visits have been nice, but this was my WORST RETAIL EXPERIENCE EVER!!! If that person hates working there so much, then he should STOP WORKING THERE!!! DON’T RUIN OUR SHOPPING EXPERIENCE!!!
NEVER GOING BACK THERE EVER AGAIN !!!
I give it 0 stars…

We’ve been going to this store for sometime now and although they often have very limited personnel to help out our purchase, the store is very convenient from our place so never really bothered by it.
Until our last visit… (Sun, 5÷12÷13, around 10:45 am — only 2 staff at that time and the male staff is friendly)
I bought a hiking boots, a hiking socks and knee pad. After we paid, I asked for a plastic bag from the lady personnel/​cashier because my husband and i are will be walking about 2 – 3 blocks and it will be very inconvenient to walk with a big box of shoes, etc.
Hesitantly, the lady cashier gave us a bag and started saying, «Just so you know, most stores here in San Mateo are no longer giving away bags so next time, please remember to carry your own bag when you are purchasing, otherwise you’ll be charged and usually it is $.10.»
Taken aback by her statement as: #1 I didn’t ask for this information, #2 I know this because I live around the neighborhood. I then replied, «thank you for letting me know about that, so does Big 5 now charges bags for their customers?(thinking that I will charge for it, which is understandable)?» She then said, «No we are not charging. Big 5 made a decision not to charge, but just so you know, most of the stores are doing it nowadays (she even made hand gestures that is doubly irritating)»
If Big 5 is not charging… then I really don’t understand why she is telling this to us and had to repeat it like we OWE her the bag when we paid for our merchandises??? I was very frustrated that before I walked away, I also had to repeat, «I know about this policy and let me just be clear, Big 5 doesn’t charge, right? She shook her head and said, «No». Then I walked away.
When my husband and I were ready to step out of the store, I heard her saying this same thing to another customer. Speaking of unwanted lecture…

Customers definitely get in the way of work here!
Plus I hate being lectured by a 20 year old girl on the lethality of 00 Buckshot when used in a home defense situation. Nothing personal sweetie, but in a home defense situation, I plan on being as lethal as possible.
Are you kidding me? Trying to sell me on a Chinese made 12 gauge because it has a pistol grip and telling me it will do the same job as a Mossberg 590A1 Tactical Shotgun. Not in 100 years.

Yeah, it’s bullshit. If you have to see anything in a locked case or behind the counter you’re fucked. I would guess it took about 25 minutes to get somebody’s attention for a fishing reel. And of course the one I wanted to buy they no longer had in stock. I settled for a %10 discount on a floor model reel that in all likelihood has been thrown across the store a dozen times by one of the six or so unattended children that seem to occupy these types of stores at any given time.
The gear is generally shotty, abused by customers, and sweatshop made. Oh and 10% more than it should be until it goes on ‘sale’.
Do yourself and this country a favor, go to a local ‘Mom and Pop’ store for your big purchases.
Two stars because the register girl greeted me when I walked in.

0 stars for this San Bruno location; it lacks customer service. They seem annoyed (the tall wide girl at the cash registers) with customers coming in to the store. I would rather drive all the way to Serramonte where the people there are much nicer. Boo to San Bruno Big 5’s customer service.

Beware Presidents’ Sale. «Actually Non-​Sale» per Big 5 Manager’s version of their ad «Not Bait and Switch!». Ex: Men’s Easton Redline Low is under the website Sale banner listed with no price. Turns out the President’s Sale Price is the same as the REGULAR RETAIL PRICE! Beware of Big 5 pricing!

WOW. Completely dissapointed! There is one women’s rack when you walk in. Took me a while to find out that the rest of the Women’s work out clothes are in the far back left corner in the store. Are we lepers? I was there for over twenty minutes and no one asked if I needed help. It should have been obvious that I needed some. There was a woman who was there even before me digging around in the Women’s section. Obviously no one helped her.
There is absolutely no organization, be it by size, brand or style. I finally left vowing never to return.
HELLO! Its January 2^nd! Most women want to purchase new work out clothes!