Quality Automotive Shop

Took my friend’s car in to get it smogged in order to sell it. AJ and his crew were great. Very friendly and efficient. AJ gave me some tips, incuding confirming that the car was worth what we were asking, and how to make sure I got a fair price. The tips worked! Thanks, AJ!

Very unprofessional owner/​Manager. Took my Cadi in for simple control arm replacement. I had the parts already. I kindly asked the guy to call me if he sees anything else in LH wheelwell area. So he tells me thats another 100.00. Very greedy person. I took my keys and went elsewhere.

Terrible terrible terrible. This rating is only for SMOG TESTING. My Aunt took her car in to be smogged and it failed due to check engine light. I didn’t go with her, but she swears that the light was NOT on when she took in the car. They then wanted $ 150 to diagnose the problem and then gave her an estimate of over $ 600 to fix the car! She called me a week later to see if there was anything I could do for her. Now, I’m not a mechanic, but I do have an OPD II Code reader were at the very least I could tell her why the light is on. I read the code P1443 and one of the fixes was a gas cap, but could’ve been much more than that. I simply remove the gas cap and then re-​tighten it. I erased the code, drove the car for about 80 miles and the following day took it to another smog shop where to our delight we were told that the car had passed! YES! … all for a total costs of $ 60. Reviews on that Smog shop coming soon, but for now stay clear of this shop. Seems to me that they were trying to prey on an 80 year old woman’s naiveness, but thankfully she didn’t give in and left out $ 40.

I always come here for quick and painless repairs. The owner, AJ, is always courteous.
Today I came here again with a low tire and a burned out headlight. He repaired both in less than 20 minutes.
Amazing !
I completely trust these guys. They’re always here and they get the job done.

It’s hard to believe all the bad reviews here. I’ve been going to Quality for years and have had a positive experience every time. Recently brought my truck in for a knock that I couldn’t figure out. As it turns out, it was stupidity on my end. AJ could have told me it needed something major and taken the money and run. He didn’t, he resolved the issue and for that honesty, he gets my vote.

Forget those quicki oil stops these guys check what counts honest gold old fashion service they want your bussines and they prove it .Will be back thanks a million.

I wish there was a half a star or less you can choose. To start off, I have a 1997 car so things tend to loosen after so many miles. Well my brakes needed changing so I did the pads myself. Sure enough some fluid was leaking ever so slightly from the pressure release valve nut so I tightened it and it stopped leaking completely, meaning it was just shook loose from the miles. Only problem was, it caused an air bubble in my lines so I lost pressure in my braking. Since I had work to hurry to get to, I figured I should get a pro to do it really quick for me. I called in and the man kept explaining that the valve might have broken and that I will need a whole new caliper, if not it will be around 100 $ for the changing of fluid. I then drove there and explained the whole situation, 3 more times, and he still didn’t get it. So he decided to look at it and all he did was put it up on a jack and flash a light over the wheels, no proper inspection AT ALL. You can’t even see my valve without pulling the wheel off entirely. He then returned and claimed that I still needed a new caliper and it will take a couple hours and more money. I then got frustrated and consulted him that he was entirely wrong and didn’t even do anything to prove it, I saw the whole thing. He then started coming up with excuses about how he doesn’t want to be responsible for anything even though all I asked for was fluid, nothing more, which would make it my responsibility if anything were to happen. He then started raising his voice and started calling me profound names, along with his thug looking crew of workers that joined in on me. I was astounded at the lack of professionalism from such a shop, because what if I couldn’t drive away? The issue could have gotten a lot worse. So i decided to go ahead and take my business elsewhere. I then called up a local shop, explained the situation just once and the man understood immediately. I then took the car in and within half an hour and only at 60 $ instead, my fluid levels and pressure were perfect. Still absolutely no issues with the brakes either and i got to work with no problems and plenty of time to spare.
This shop showed me that not only does the staff seem completely inexperienced, unprofessional, and disrespectful but that the man in charge is lazy and tried to take me for my money, not my safety.
NEVER GO HERE. VERY VERY BAD.

THIS HAPPENED IN JULY 2013 — went on my lunch hour for a smog… saw alot of cars so assumed itd take a while. after about ten min some dood told the mechanics that the meter maid is chalking their tires… so a bunch leave to move their cars… so i give them that and go look at the used cars next door… ½ hour later some other mech tells the other that the smog machine is not working and would take time… but why is another car being put on another machine? does that mean hes been waiting longer??? whatever. im going to westlake like the other post recommended.

I went here once. They overcharged me 20.00 over for a oil change. Unprofessional & Kinda Greedy.
Pass on this place. Go to speedy oil up the street.

In my first visit, upon arriving to have my car smogged, I had the misfortune of my hoses springing a leak. I got them replaced on another visit and then was able to have them do the smog. They replaced both upper and lower hoses and they performed the smog test. It passed and I was delighted!
But later I was smelling coolant and finally took it back to them. AJ told me the radiator and the water pump needed replacing at the tune of $ 800. I was in no position to afford it and had in mind to junk the car. But he told me to keep a couple jugs of water and replenish the fluids that way. It seemed reasonable enough.
Then later I had some ignition or fuel problems in which I suspected a fuel pump problem. I didn’t have them test it out but asked how I could get rid of the car and get money for it, because the car does not qualify for the buy-​back program. AJ took my number and said he would get back with me. He never did but I gave him the benefit of the doubt.
So I called a friend who is an auto technology teacher and asked him of the best way to part with the car. He insisted he have a look first. So I took it to him. He was able to assess right away that there was nothing wrong with the radiator or the water pump, and that the leak was due to poorly tightened hoses. Also, the fuel problem is due to a bad valve cover gasket. I do not blame Quality Automotive for miss-​diagnosing the fuel problem since I never had them look at it, but they are responsible for the inadequate job of putting in the hoses and then stating it’s another (and more) expensive repair job. It seems to me that if they didn’t deliberately create a new case scenario or problem, then they tried to create an excuse for an expensive repair that wasn’t needed.
So I have become leery of their credibility, although I initially thought AJ’s customer service as honorable.

Excellent Service by the owner AJ and each of his employees that I dealt with. They were all very attentive to my needs and to other customers I observed their interaction with. I know the business well since I owned and operated a successful automotive repair shop back in the ‘80s so I have a good intuition when it comes to an honest repair shop and I have absolutely no reservations of recommending Quality Automotive Shop to family, friends, and anyone who asks.
James K.

I stopped by this morning and the staff was friendly and helpful. The smog certification went smooth and easy and the price was more then reasonable. I would recommend coming here for all your auto services, going forward this will be the only auto shop I’m going too!

HORRIBLE CHEATS DONT GO. NOT TRUSTWORTHY
We took my car for a smog and it didn’t pass. Ok that’s fine. AJ said 150 dollars to fix the problem. So we bring the car in for a diagnostic, he gives us a call and says the spark plugs are bad, the coil boots are no good. And trying to charge us 250 dollars extra to change them. With no guarantee that that is the problem.
My grandfather (a retired mechanic) came down and looked at everything and everything was fine and nothing needed to be changed. I don’t think AJ realized my grandpa was a mechanic. AJ said «I’m doing it the legal way according to the state of California» my grandpa informed me that the spark plugs were brand new and the boots have nothing to do with the smog.
This guy made other comments that I will not mention. In my oponion and my grandpas opinion this place is not trustworthy.
If I could give no stars I would.

Great service and good price especially with coupons. Always come here for smog tests and once to have my starter replaced after a dreadful experience at another garage.

Brought my girlfriends car in for a job that was giving me a headache. Kevin is the man. Saved my butt on a job I botched and he charged me a really good price. Taking my car there for an oil change soon.

Great shop! I was in and out. super fast and great service! its not like any other shop where it takes 2 hours just to do an oil change. I was in and out within 30 mins. great service. I would highly recommend this place!

Quick service. Prices are pretty good. They notify you of any problems so the staff is very helpful. Been coming here for years for my car care needs.

I have been coming to Quality Automotive Shop
since I got my car 16 years ago. I used
to come here even before that as a kid
as my Dad really liked the place. The
owner, AJ, and all the employees are
very honest. I can trust
always that they will do a good job and
that they will never recommend something
be done unless it is necessary. For
example, one time I brought my car in
for an oil change and they saw how
little mileage I had and said I could
drive it for 1000 miles more before I
needed the change… very honest.
The prices are reasonable, too. My Mom and husband also take their cars here. I highly recommend Quality in San Bruno.

I’ve been going here since I got my first car and started driving 12 years ago. All of my family goes here too for oil changes and other services.
The service has always been great. The people are really nice and helpful. The work they do is fine. And even though their shop is small, they keep it really clean and presentable.
I’ve read some of the reviews here where they had trouble with getting their smog tests and certificates here. I’m sorry to hear that. I never had that problem when getting my smog done here.
I can’t think of any cons. My experience here has always been positive!

No nonsense quick service. Got there, picked an oil change and before I could say WIll Robinson my car was on the lift. They estimated 20 mins and I got it back in 15. Place got busy pretty quick on a Saturday. Get here before 9am.