Magnolia Design Center

I am so pleased to give Magnolia five stars. Craig, Brian and the whole installation team did an outstanding job.
I went out for quotes to Hermary’s and Magnolia; Hermary’s was not only more expensive, but they also said that their installation team was far superior. Well I get to report that Hermary’s could not have been more wrong. I had used Hermary’s five years ago and I was sure I was going to use them for again my brand-​new complete audio set up in our family room (new TV, receivers, cabinet and speakers).
After meeting with Craig and Brian, I decided to go with Magnolia. Their installation team was professional, on time and their follow-​up, as I’ve tweaked my system, has been amazing.
I will be going back to Magnolia for future purchases!

Bought from Rosendo. He wisely recommended me to buy the service coverage. When my three-​year old HD TV got outdated and began to have recurring issues with WiFi, they just had it swapped for a new SHD 4K Samsung. Perfect TV, hands down. Thank you, Rosendo!

I haven’t been to Best Buy in 8 years. We had to buy a new TV that was huge and just came out (so difficult to find in stock). They not only had it in stock but stayed way beyond closing time on Friday and helped us with accessories too.

I had a great car sound multimedia purchase experience today at the San Carlos Best Buy (Magnolia Design Center), and want to say thank you for the wonderful customer assistance I received from sales associate Jose M. and from installer Gustavo P.
I am very particular when I am shopping for auto and home electronics. I was looking for an in-​dash multimedia system with Garmin navigation, Sirius XM, Bluetooth, back up camera, and iPhone connectivity, and that had an awesome display and sound system for my 2003 Toyota Solara Convertible. They helped me find the right system for my car that has all the features I was looking for.
Jose took my call from my home in northern San Mateo County and checked on the systems he had in stock, so that I would be informed about what they had before making the long drive down to San Carlos. That was a big help. When my wife and I arrived, we were also met by Gustavo who explained the features of the various systems, which made it easy for me to select the right one. A Kenwood DNX572BH to be exact.
All in all, great customer service from them both, especially for being a busy Labor Day too. Thanks guys! Steve & Elizabeth A.

I’ve been to Magnolia twice, in both cases knowing I would be spending way too much money on a TV but convinced I needed to reward myself. Needless to say, I accomplished the mission. Omar Noguera was a pro! He answered all of my questions, made the purchase and scheduling quick and painless and even worked with me when he wasn’t working (on his personal time). I couldn’t be happier with the service and product received. Seek out Omar and you’ll be more than satisfied.

Omar Noguera is very knowledgeable and he always help me find the right system for my needs.

I went here to buy a Sharp 70 inch 4K TV and these guys gave me a 70″ TV but the wrong model and nobody bothered to check. It was a very keen-​eyed installer who immediately flagged me that it is not the TV i had been talking about. If it had not been for him these folks would have gotten away with giving me a TV that was $ 1500 cheaper albeit the same size. It’s inexcusable for shop of their stature in my mind to blame it as a mistake especially when they have so many layers of scrutiny on the way out. Returned the TV for a full refund and WILL NOT EVER go here again.

Rosendo at Magnolia in San Carlos is amazing! My husband and I were there (yet again!) last night and, of course, we waited to speak with Rosendo. He always remembers our family’s names and greets us enthusiastically. In the past year we have purchased two 54″ televisions, one small television (for the kitchen), and some really cool speakers (Bowers & Wilkins). We always feel satisfied with our purchases and the amazing customer service he provides, with a smile.
We concluded that Rosendo is like an ER doctor in that he knows A LOT ABOUT A LOT! We highly recommend him.

Omar was an amazing salesman and provided me excellent customer service. He spent over an hour an a half helping me pick the right equipment for my needs.
He worked hard to get the installation all worked out for me and confirmed all the arrangements on his day off.
I highly recommend Magnolia and especially Omar.

Spent about half an hour this afternoon with Matt testing out and discussing some Definitive Tech 65 speakers. He went to write up the order, sold them to me at an excellent price, and then mentioned they were out of stock, but I could pick them up in two days. I paid and went home.
When I got home, I realized that the excellent price was because the order he wrote up for the wrong model, 55’s, not the 65’s. Odd confusion, since he demo’d only one set of speakers, the 65’s. I went back to the store to get the order corrected. Matt had left for the day, so I spoke with Nathan R., who told me it would cost $ 300 more to get the 65’s. So, I cancelled the order.
I said to Nathan, «you know, I spent a half hour picking them out with Matt and then he gave me the wrong price and wrote up the wrong model.» He replied «Oh, well…» So I said, «You don’t really care, do you?» To which – amazingly – he said «No, sir, I really don’t.»
If you want service from people who will tell you up front they don’t care, go to Magnolia.

The staff seems reasonably knowledgeable and helpful, but $ 150 for a quote for a home theatre installation? You must be kidding me!

Bought a Pioneer Elite media player a few months ago at this store and finally got around to setting it up.
Tried calling Pioneer, but the line was always busy.
Called for tech support at Magnolia and was basically told to call Pioneer.
I’m a dealer in the IT industry and as an AUTHORIZED reseller, I have a special dealer tech line I can call so the customer doesn’t have to deal with Bunglore boobs if they have a tech issue or question.
I could have saved about $ 50 bucks on line from a non authorized dealer and gotten the same level of support, which is call Pioneer.

I was referred to Dan at Magnolia from my local (San Bruno) Best Buy. He came to my house to see our space and gave me a range of pricing for my project. He encouraged me to come to the design center to see/​hear the products and make choices there.
Dan put together two scenarios with options for speakers, receiver, sub-​woofer. I, of course went with the better sounding (option 2) and still the job turned out to be right in the middle of the price range which was notable. Also, we are extremely happy with our new surround sound and stereo system.
The install team gets 5 stars also! Although they were here from 9:40am to 8:45pm, they were able to find solutions for a few problems that arose during the install. They could not have been cleaner, more professional, or quieter. The neatness of the space upon completion was very surprising and there are no loose or messy bundles of wires. It was an extremely long day but in the end, we are very pleased.
See Dan at Magnolia for planning and purchase of your home-​theater/​home stereo system.

We recently moved and decided to upgrade 2 tv’s + sound system. We went to Best Buy in San Carlos and were quickly referred to Rosendo Chavez in their Magnolia store. We had the best experience! He’s your guy! We will never work with anyone else from here on out. Rosendo was extremely thorough but concise. He knows everything there is to know about designing a perfect system because he takes the time to understand what the customer needs and wants within their budget. Who does that any more? Well Rosendo at Magnolia does! His follow-​up help with our purchase was impeccable as well. We have continued tweaking our purchases to better enhance what we have and enjoy the time we spend with Rosendo figuring out the best solution. He’s the best System Designer I’ve met. You will not be disappointed.

I recently purchased headphones for my husband. I couldn’t be happier or more appreciative of the help and service that ROSENDO CHAVEZ provided during my visit. I am definitely NOT tech-​savvy. Rosendo removed everything from the package, setting aside the parts and connections that wouldn’t be needed for my hook-​up at home. He fit all the parts and connections together for me, so that upon returning home, all I had to do was locate a wall outlet and attach a single cable to the TV. Rosendo’s knowledge and courtesy are most definitely an asset to the store. High-​fives for Rosendo and MAgnolia Design Center.

When my husband decided to replace our 40 y/​o sound system, we went back to Daniel, who had helped us so nicely with previous purchases. He was even more amazing this time! He spent a great deal of time with us– showing us multiple options, explaining pros and cons, listening to our ideas and suggesting products that might work best for us. He made sure we had all the cords and wires we would need and worked with us on the timing of the delivery and installation. All the salespeople at Magnolia are knowledgeable, helpful and friendly. But Dan is our go-​to Person who is consistently a super star– the quintessential salesperson. Our thanks to Dan for ongoing excellence leading to ultimate customer satisfaction.

One of our priorities in doing our remodel was to have speakers installed in every room and on our deck. After a friend recommended the Sonos system, I visited Daniel at Magnolia Design. He understood our needs and coordinated the design with the wiring that our contractor was doing. I can’t tell you how many times I sought Daniel’s advice over the past few months. He had the patience of a saint.
The Sonos system works seamlessly with our receiver and TV. We can control the playlists, volume and room selection with our iPhone and laptops. As someone not well versed in electronics, I was skeptical right up to the installation that this would all work. The installers were professional, courteous and answered all our questions.
The results exceeded our expectations. Last evening I walked throughout the house and the beautiful sound followed me as though I had headphones on. The surround sound in the entertainment room is wonderful as well. Thanks, Daniel.

All round excellent service, I cannot rate these guys highly enough!
Each time my husband and I have been to this store we have received nothing but excellent service every time plus they really do know their stuff. We usually speak to the same person (Paul) and every time we go there he recognizes us and now knows us by name.
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During the craziness of Black Friday against better judgement we decided to head down to Best Buy /​Magnolia as my husband wanted a new 3d TV. While everybody was going mad for the cheap $ 200 TV’s in the main Best Buy store we headed to Magnolia where the team hooked my husband up with a great deal on a new 65″ Panasonic in next to no time and hassle free. He also got delivery for just 2 days later.
Delivery day comes and unfortunately our TV didn’t arrive but Paul was nice enough to give us his personal number so we called him to find out what had happened. The delivery driver had gone awol! He collected the deliveries in the morning for that day then nobody had heard from him all afternoon and none of the deliveries were made.
Paul was very apologetic (and worried at the driver going missing) and arranged for another delivery for us. As we had also arranged for Best Buy to deliver a TV stand over a week later he said he would arrange with them for his company to deliver it along with the TV instead as way of apology and so that we would have something to put the new TV on.
Only when the TV arrives we find they forgot to load the stand onto the truck, presumably because it’s not from their store. Now where most businesses would then give some story about having no time to redeliver that day and tell you to make a later delivery date Paul did the complete opposite. He drove to the store, loaded the stand onto the truck and delivered it to us in person on his day off. Seriously WOW! We didn’t at all expect for them to deliver this item to us in the first place but the service we got was nothing short of awesome.
Paul really did go above and beyond what you would expect from a sales associate which is why this store fully deserves the 5 stars I’m giving it.

Great place to shop for your home entertainment. Look for Marc or Paul two great guys. They took good care of me and i’m sure they will do the same for you too !!!

When my Adcom tuner/​receiver for my stereo system broke this spring, the Magnolia Design Center in San Carlos Best Buy reached out enthusiastically to find me a tuner/​receiver with comparable warm resonant sound that could fit in my stereo system cabinet. Even though all the tuner/​receivers I preferred proved too large for my stereo cabinet, my unflappable Magnolia system designer, Rosendo, persisted with cheerful interest and continued to search for me beyond the call of duty.
I was astonished when Rosendo called saying he wanted to come to my house to try whether a Maranz might fit. When that failed, knowledgeably rejecting receivers with tinny or harsh sound, Rosendo again came to my house as readily as though he were only crossing the room at the store, this time bringing a Yamaha which he could expertly fit in my cabinet only through the back after removing the back and cutting holes for quality cables. At this time the Magnolia Design Center provides free for a system designer to come to your house to tell you which audio visual components will best work in your space.
Creatively, to try for best sound in my stereo cabinet space, my Magnolia system designer Rosendo connected the Yamaha receiver to my existing high quality Adcom power/​amplifier box and compared the rich fullness of sound of the Yamaha powered by the superior Adcom amplifier to the brightness and clarity of sound of the Yamaha operating on its own built in power/​amplifier To test further Rosendo listened with me to my favorite Mozart piano concertos and Beethoven CD’s run both on the Yamaha receiver alone and on the Yamaha receiver powered by the Adcom power/​amplifier. Withholding at first his own opinion he asked which sound I liked best. We agreed for the Mozart and music I loved, the brightness of the Yamaha playing on its own was best.
To install a unit in your house Magnolia Design Center charges $ 150. All my thanks to my system designer Rosendo for his extraordinary efforts and expertise.