UV Discount Superstore

We bought a Sonia Bravia TV from these guys during their going out of business sale (i’m not sure if they’re still in business somewhere else. reviewing just in case). They were nice enough to sell us this TV at a discounted «floor demo» price (with no manual, power cord or remote). Only after buying the TV, bringing it home and then looking up the price online (stupid mistake on our part not to have done our research), we found they gave us the same price as the same model, new-​in-​box, at Best Buy. They credited us back $ 100, but one star for trying to screw us over in the first place.

Omg, I will NEVER go here again. I had been shopping around for tv’s and had already checked with a few other stores like best buy and video only. I had figured out what I wanted to get and after seeing the bay area bargains commercials, I decided to check out UV. I was met by a short little man named joe and at first he treated me nice, but when I showed him prices that I had got from other stores, he began to get upset. I figured from the commercials and the signs throughout their stores that they would beat any price I found. On the contrary, joe told me that there was NO WAY that he could match or even beat the price that I got from VIDEO ONLY. Not only was he rude, but their prices suck. I got everything I needed elsewhere for alot less and with better service.

I initially found out about UV on KRON’s Bay Area bargains. My first experience buying a TV from them were good especially since I try to stay away from the big chain stores. I got a decent deal.
Now, as a repeat customer, I expected a good second experience. Unfortunaty not. I went to purchase a second tv and they ran out of stock on the model I wanted. I was told that it will arrive in a few days so I plopped down money for a purchase. Long story short, I cancelled my order after waiting over 2 weeks. I guess my purchase didn’t guarantee the arrival of he product and my salesperson had no idea when it would arrive. I don’t
blame the salesperson but blame UV’s lack of inventory process on orders.
I got a refund and went to another place to buy the tv. Lower price than UV and they had it in stock.
If you go here and they don’t have what you want in stock, make sure they give you a realistic timeframe of arrival.

I first came across this place from watching Bay Area Bargains and the host made it feel it would be a welcoming and friendly environment. Unlike the usual customer that has no idea what the difference between plasma or LCD or 60Hz vs. 120Hz, I know exactly what I wanted. Their demeanor quickly changed from «here’s a sucker i’m going to get» to «oh great, i don’t want to help these people» when we wanted to price match. In fact, the salesman told me to use their computer to look up the information myself. At least with Best Buy, the assistant supervisor had th decency to call the stores himeself to look up the information at two separate stores. In these harsh economic times, you would think they would be more helpful when someone is willing to shell out $ 1500 for a T.V.

Rip off for cables.

Just went in this past week and got a new 52″ plasma. It’s now installed and looks amazing in my den.
The sales rep at UV was a great help, gave me advice on mounting and cables. They also showed me other options I could have taken. Im happy with my choice.
I didn’t want to blow the piggy bank so I shopped around, UV was the best choice.

Big box electronics stores such as Best Buy and Circuit City the square footage to display and sell a wide variety of electronics. Often these places will offer gift cards if you purchase a big ticket item from them. I believe that because these big box stores carry such a wide variety of merchandise, knowledge of their product may be limited.
That’s why I would check out smaller chains such as Video Only and UV Discount. I discovered this place 10 months ago after shopping at Best Buy during a day after Thanksgiving sale. Next door to Best Buy, I decided to drop in for a peek. I already bought a large flat screen a month earlier, and wanted to see what they had. Even though I mentioned I already purchased a flat screen from Video Only, the sales person still was willing to spend time and answer some questions from me. The sales person didn’t bad mouth Video Only, and acknowledged that they had some pretty good guys there. He did demonstrate knowledge of the TV’s he was selling, and gave some recommendations. Made a mental note of this place, then left.
Fast forward to the present. We’re in a middle of a house remodel, and my wife wants me to look for a flat screen TV to mount on the wall of our bedroom. Well being a good husband, I gladly did my duty :) and did some research on current offerings and prices for flat screens. Went to Best Buy, but decided to check this place out and see what they can do for me. Entering this store I noticed they have adds from competitors, indicating that they are aware of their competitor’s prices, and willing to negotiate.
Good for me. I already narrowed down 2 models and knew what were their price ranges. Ethan, the sales person who helped me, gave me the run down on the pluses and minuses of each model. I also asked if there was another comparable model and make he would recommend. He did suggest an LG, but I declined, and asked what he will offer me for one of the 2 models I was interested in. Off the bat, he offered me $ 100 off the lowest price from the internet, or a total almost $ 700 off the list. I bought it and they had it delivered for me.
Overall, pretty happy with my experience with this store. I didn’t experience any high pressure sales pitches, nor pushes towards certain makes.

update 1÷1÷09:
OK, I finally bought an HDTV, just not from UV. I ended up loving a SONY the most, and bought it from Video Only. I thought I had the best deal I could get at Video Only, so I called around and visited other shops, including Telecenter. I called UV and asked if they had that item in stock and what the price was — the manager there gave me a price that was about $ 50 higher than Video Only and said that they could not do any lower. Most importantly, he said that VIDEO ONLY had a better Sony inventory, so I should try them. So I raised my rating FOR UV from 1 star up to three stars FOR GIVING GOOD ADVICE AND NOT WASTING MY TIME. Also, when I went into Video Only and talked to the same salesperson as I had months prior, he at first tried to steer us to an LG TV when we asked for «the best TV in the house». It seemed to be of similar low quality as what we had seen at UV. Its just funny how no store really is any different — the salespeople will always steer you to the TV with the highest commission for them.
Lastly, waiting to buy a TV just before Xmas was really great — saved me hundreds of dollars. I think the prices went back up today everywhere.
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first update:
UV management has asked me to revise my review, claiming that their LG inventory is not out of date. I do appreciate that they are taking customer service seriously by getting in touch with me. And I agree that I cannot be sure that the LG models they showed me were old inventory. I suspect it to be true, but I cannot be sure. I would say quite strongly that the UV salesperson was totally motivated by getting a higher commission on the LG models he was pushing vs. the Sony model we KNOW was a far superior product. I cannot blame UV so much as the salesman basically calling us «stupid» for preferring a product that we saw as superior. UV only gets the blame for employing this guy. More detail to come later.
original review:
BUYER BEWARE! This place is trying to unload old LG inventory. Take a close look at the picture quality and believe your eyes! I will fill in more details later. I fully suspect that many or all of the positive reviews written on Unilocal for UV are fake. Look at each poster’s other reviews to see for yourself. Write me for more details!

Excellent customer service! We were happy to purchase a 52″ TV and have it delivered the same day. Now, we can watch the Olympics w/​our new TV. Joie was very informative and didn’t pressure us. In fact, he went out of his way to accommodate us. We also got a discount because of the Bay Area Bargains.