Office Depot

I don’t know why I had never been there, but was I ever glad I did. The woman who helped me was Amparo Rodriguez. She was so patient and did not get frustrated when I couldn’t make decisions. She went far above than I would expect. She was calm and oh so good at helping me to get what I needed and how I needed. Thank you Amparo. I will be back!!!

Customer service is hit or miss! I’ve been here many times before and have received decent service. Last night it was the worst experience I’ve had here. Unfortunately, left without several furniture items I was hoping to purchase. Cashier was extremely slow and uninterested in helping me out even tho the store was empty. I was an easy transaction and had no questions yet for some odd reason obtaining these additional items ended up being an inconvenience to her, I ended up just telling her to forget it. I couldn’t get out of there fast enough! Won’t be back.

It was Elise, a ten thumb up – super star associate to save this One Star review to a Two. Really wish to praise them with a higher rating because they have really nice employees. However, the store is so understaffed and store management didn’t seem to care! Went in today and it took me over an hour to ship two packages via UPS. Elise was pretty much by herself running back and fourth between 7 or 8 customers. Other helpers come and go and none managed to relief at such a frustrating moment. Some impatient customers were able to track down the store GM when he happened to walked by, somehow, the guy only stayed two minutes to work the register and walked away. But Elise worked hard to address every customers as opportunities allowed. That is an employee that goes above and beyond! She was also multitasking and at the same time, polite and courteous. Really felt for her, she deserves to be treated better!

The customer service at this Office Depot location is hit and miss. Other than that, they generally have what I am looking for.

Office Scam– In august back to school season, I bought copier paper and their newspaper ad said buy 2 reams for 1 cent after rebate. Wow, I thought, great deal so we bought the paper (offer #0D0502327) and my wife sent in the duplicate receipts and submission forms printed out by their cash register and mailed them in. Then about Oct 20^th, we received a post card from Office Depot saying our submission was invalid because the receipt we mailed in (their copy) was damaged, unreadable or missing info (only needed name and address).
I was pretty upset at this and wrote Office Depot a strong response letter mailed Oct 24 (before their 11÷2÷15 deadline for response) intimating they were being dishonorable and requesting a response.
Still have not heard back from them. Maybe since they bought Office Max, they are acting like they are the only game in town, They are certainly not, and I will be taking my bus elsewhere
Ray

It is a total ripoff. They are seemingly offering pay on-​line and store pick up, like anyone else in this world, BUT when you want to pay for the order, no matter which way of payment you would choose, either with paypal or credit cards, their system is set up in the way, that it pops up with an error (wrong zip-​code, wrong address, wrong credit card, you name it), disabling you to do the payment. The prices in the store are not even comparable with the prices they are advertising on-​line. Here is an example for the prices, listed on-​line only on one item: Canon ink cartridges #77 (high capacity) #78 (medium capacity): #78 (black): on-​line — $ 16.99, in-​store and in fact — $ 17.99; #78 (color): on-​line — $ 64.49, in-​store and in fact– $ 70.99. For the higher capacity color cartridges the prices have $ 10.00 difference between the store and the one, advertised on-​line!!! ($ 89.99 on-​line and $ 99.99 in-​store) HOW WOULD YOU CALL THAT??? I WOULD CALL IT RIPOFF AND NOTHING ELSE!

Idiotic service on all levels. Was there an hour and a half ago. The line was about 20 people long and there are only two cashiers. Incredibly incompetent for back-​to-​school season. Someone in another section with registers said he would take anyone with 15 items or less. We walked over there only to be told he meant for people at the front of the line:
1) He never said the front of the line
2) No one else was at his counter.
An incredible idiot. I left my stuff and walked out. Whomever the customer service manager there needs to find another job along with some of their hired employees.

Andrew in the Business Services area was really helpful with Color prints I needed done!
Fast and friendly service — thanks!

waiting in line for 15 minutes only one customer and one cashier on! let without buying.

Nobody likes having to go to Office Depot, but sometimes I need things for work that I can’t just swipe from the office.
jk. I totally don’t do that and you’ll have one hell of a time trying to prove otherwise beyond when I eat my weight in company-​purchased bananas, that to my knowledge are communal and do not have a limit on how many you eat in a day.
I came here for cardstock to print on, scotch tape, sharpies, and storage containers that were on seasonal super sale. They made it pretty easy to find everything except the tape, which is buried all the way on the other side of the store by the cleaning supplies.
When I went to check out a woman who worked there smiled, greeted me, and guided me to the check-​out line and the guy who checked me out couldn’t have been nicer.

Need slow, poor service? Come to this location. Been here a few times now for simple things: bubble wrap, ship a pkg, etc… the wait is always looonnnngg. The staa are breath kingly unhelpful. They wand about aimlessly while the line grows… I’m thinking they aren’t paid or trained well.

i brought in three computers to be backed up on a hard drive that I also brought with. In a month’s time I had to call them three times, they called me three times, and still the work did not happen until I showed up to find out what was going on. Even then, they did not provide the service that I asked for. Very poorly run tech team. They are certainly nice enough guys but i wanted to sell these computers and didn’t need the prolonged problems. I’ve taken computers elsewhere and had the work done in a week! Needless to say, I will not be returning there to have any tech work done.

Online it says they close at 7. I got there at 6:30 and they are closed. Annoyed. I don’t understand how stores can run their businesses this way.

For some reason google maps has a hard time finding this location, so look for best or home depot and navigate your way here.
They have a large parking lot so parking is easy and as soon as I walked in I was greeted by a friendly staff member who asked what i needed. As I came in looking for a specific item, he walked me to the isle he thought it was at. I was looking for a small stand for a flier and he brought me to the larger stands, once i let him know i needed something smaller he pointed me to the right isle, and radioed in to another staff member that i was on my way to that isle to look for a small stand.
I thought that level of customer service was phenomenal and the checkout was extremely fast as well.

5* Office Depot
San Carlos
First of all,
sucks and deserves a zero. It is user unfriendly and keeps your computer in a loop for days.
After struggling all day with some printing jobs, I called the San Carlos store directly.
Maria V. was helpful and told me how to circumvent the online system
Alfonso S. took my order, processed it in record time, and saved me from abandoning Home Depot all together. From now on, I will just deal with the San Carlos.
There is such a huge disconnect between the corporate online presence and the local stores. Too bad.
The San Carlos staff are fantastic. Thanks.

Been going to this location since it opened. The customer service and inventory is great.
The only improvement needed in my opinion is their print service department. It’s hard to get help and seems like they don’t have a lot of help in that department.

Every time I have been to this particular establishment I have been approached with EXCELLENT customer service. They make office supply shopping a welcoming easy experience.

ALONZO went above and beyond the call of duty! I went in to get instruction on how to assemble a desk drawer (very tricky) and was informed that they get assembled out of store. He was kind enough to help me figure it out! We didn’t even have tools !! But, he helped me til it was complete! It is rare to get that kind of help! What a great employee! ;)

Office Depot here is huge, big warehouse. almost easy to find items since most aisles are labled, except for the scotch tape which had a tape dispenser pic on the wall. (this threw me off)
buys eco-​friendly scotch tape (2.99) 600″ x ¾″
–was considering buying replacement rolls only
4 roll of 300″ (9.99) vs 2 dispensers of 600″ (9.99)
no savings, just bought one
notes:
–when paying, overheard cashier speaking on headphone:
«yellow shirted man heading for…» as a patron entered the door.

Never thought I’d write a review for an office supply store… but…
Went here this morning to exchange some work items. I work in an office and we did an online order (next day delivery). We ended up needing bigger binders, and different tabs, so I called asking If I could just exchange them. They gave me the go ahead.
When I got there, I walked to the cashier and a rather rude employee told me that ⁴⁄₇ items could not be returned because they are not avalible in the store. I understood, but he was very rude. I proceeded to go pick out the new things I needed for exchanges– where I found ¾ of the «UNRETURNABLE» items in stock… the exact same items. jeez. I then went back to the cashiers. I got a new cashier this time (THANK GOD) and he was amazingly nice. I explained to him what happened before and he totally took my side when I showed him all the exact items. He was a «department manager» — but I didn’t catch his name. He explained to me the policy (which I had already been told) — but then he told me he would accept ALL my returns and they where ALL found in the store except 1. So basically the first cashier didn’t know jack…
The one item that they didn’t carry in the store, he was gracious enough to find a similar and give me store credit for the lowest price. So awesome! I totally know he didn’t have too, but he made an effort to have exellent customer service!
Got all my exchanges done! Thanks to the awesome manager. Will update it with a name if I find it on my recipt.
Would be 5 stars. except for the first jerky cashier.