Star Elevator

Called many times for service. If you don’t open an account with them, you are not their priority and it could take months to fix your elevator. After they fixed it, it broke again 3 days later. Needa pay another $ 300+ after $ 300+. Will definitely not recommend to anyone.
ESR elevator, INC has excellent service. Called them, came next day to check and came the next day to fix it. Same $ 300+ and we don’t have problem since then.

Star Elevator came through when the Big Name couldn’t. Our place has several old, cranky elevators and when Big Name company did an upgrade, OMG it was awful work. The Big Name — and a few others — tried and tried and eventually gave up. Star didn’t give up on us and they stuck with it until the problems were solved! Thanks, Star, for your hard work.

The Condo HOA that I manage, Diamond Heights Village Association, has 8 elevator systems that were built in 1972. All of the elevators are used frequently by residents and their guests.
I have worked with Star for about two years. Their office staff is courteous, professional and helpful and their mechanics are experts that get the job done! Response time for requests to repair a cab during business hours and after-​hours has been immediate. They have done everything from major equipment upgrades to helping trapped residents during power outages.
State Inspectors will always find something to write-​up. Fortunately, Star takes care of needed repairs and paperwork so that the association complies with the State’s requirements and deadline.
I enthusiastically endorse Star Elevator and have recommended their services to other business owners and managers.
Priscilla Aguilar, CCAM
General Manager
Sent from Yahoo Mail for iPhone

I live in a large complex whose elevators needed serious updating and maintenance a couple of years ago. Our complex was using a different elevator company at that time, which not only did not do the proper maintenance work, also tried to cut the corners when issues came up.
After much research, our property management company hired Start Elevator. They finished all the upgrade work needed very quickly. One of the main issues was the noise produced by those elevators that bothered the residents living close to the elevators. While our previous elevator company could not address the issue, Star Elevator successfully resolved the noise problem. Very recently, one of the elevators started making loud noise again (specifically, engine for this elevator was right below my unit and the noise kept me from sleeping). When Star Elevator was called out, they quickly identified the cause of the problem, ordered and replaced the part, and have the issue resolved in a matter of a couple of weeks.
I feel that this company cares about the best interest of their customers. Their employees are very professional and helpful. I don’t understand what the negative reviews are about, but in my experience, they are customer focused and do a great job!
Highly recommended!

Absolutely terrible company.
I’m part of an organization with an elevator in the building, and became a trustee over a year ago. Star was charging us for monthly maintenance, but there was no evidence that any work was actually performed.
When the Napa earthquake happened our elevator was damaged. They did send a technician out to check the damage, and a followup the next day to get an estimate on the repair. They sent us an invoice for four hours labor, over $ 1200.00 for the repair estimate. The only work that was done was to shut off the system.
We decided to continue with the repairs, but could never get any of the sales people to call us back to schedule. They did call us about the inspection bill, and when I complained about no response and no work started, I was told I would get a call «later». No call ever…
Do not use this company.
We found another local company and the repair estimate came in at half what Star quoted.

Horrendously, atrocious lack of service. They have been charging our building for years for shoddy or nonexistant «monthly maintenance calls». After countless futile attempts to ascertain that they were in fact performing the monthly oiling maintenance we were paying over $ 250 per month for, we finally got rid of them. Years of paying for this company (since 1991) and they would charge us for visits when no one saw them come by. Invoices for dates inconsistent with any visits. Dishonest, disreputable company. I’m not sure why our property manager allowed for this to persist for so long. After less than a year after taking over on the Board, I finally had enough of the excuses for no-​shows.

If I could give them zero stars I would. I literally called them 3 times to try and have my elevator serviced with them. A client of mine referred me to them but WOW horrible customer service. They never did call me back. I wonder how long they will stay in business.

«Not through»
My building uses Star Elevator to maintain our building-​original pos elevator. Recently they had the elevator out for 2 weeks, restrung the cable and did other repairs. Now, 2 months later, the elevator motor caught fire and the elevator is out of service… for the foreseeable future.
Normally I would hold them harmless for incidents like these, but given the recent, and lengthy service (where they didnt appear to be doing any work, I later learned they had taken parts back to repair/​fabricate), one would think that such a major problem (motor so worn/​broken it caught fire) would have been caught previously.
This building has many older residents who find the stairs difficult. The building manager (who is a great guy!) has been doing errands, laundry, carrying things for them.

Star Elevator has been providing service to my apartment building for many years. They are honest and offer a great service. I would highly recommend them!