The UPS Store

San Carlos, Vereinigte Staaten

2.4

Jetzt geschlossen

20 Bewertungen

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Telefon:
+1 650-637-0200
Webseite:
sancarlos-ca-0919.theupsstorelocal.com
Adresse:
751 Laurel St, San Carlos, CA, 94070
Umliegende Haltestellen öffentlicher Verkehrsmittel
350 mSan Carlos
2.3 km73 and 273 Buses
2.4 kmBelmont
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Kreditkarten akzeptiert
Ja

Heute

Heute 08:30 – 18:00
Jetzt geschlossen
Ortszeit (San Carlos) 22:17 Donnerstag, 19. Juni 2025

Geschäftszeiten

Montag 08:30 – 18:00
Dienstag 08:30 – 18:00
Mittwoch 08:30 – 18:00
Donnerstag 08:30 – 18:00
Freitag 08:30 – 18:00
Samstag 09:00 – 16:00
Sonntag –

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20 Bewertungen zu The UPS Store

Keine Registrierung erforderlich
Rating des Ortes: 5
San Carlos, CA
I walked into the Laurel Street UPS Store with a Xfinity modem to return to Comcast. They took care of everything. I didn’t have to box it. I didn’t have to address it. I just handed it to them and I filled out a form with my name and address and they took care of everything at no co$t to me. The young lady apologized for the whole process taking about four minutes. She handed me a proof of shipping and within minutes I received an acknowledgment in my email.
Rating des Ortes: 1
Dayton, NV
if I could give negative stars I would. I can not believe this place is able to stay open– there is no accountability or customer service whatsoever.
I dropped a package off. I was given a receipt.
the receipt had the wrong date– off by a full week. so I called the store, and the clerk could not explain why the wrong date was on my receipt, or whether I had been given the wrong receipt. in fact, she could not answer any of my questions. I asked to speak to a manager, and was told there was no manager for this store.
the clerk was beyond useless, could have cared less about anything other than getting me off the phone asap.
Rating des Ortes: 5
San Carlos, CA
I don’t know. Maybe we are just lucky, but we are thoroughly happy with this UPS store. All the people are friendly and customer service is more than fine. They know my wife and myself, along with out two little dogs. We get personal attentions from any staff member that we have worked with.
Rating des Ortes: 1
Bartlett, IL
They do not offer UPS envelops. I needed a large envelop to ship an item with a prepaid UPS label and they told me I could buy one from the shelf.
$ 4.99 for a large envelop!
Are you kidding me? Ridiculous!
I’m done with UPS. Keep your $ 5 envelops! They’re FREE at the post office.
Rating des Ortes: 4
San Carlos, CA
I’ve had a box here for years. And, I’ve never seen them be less than helpful and friendly to customers.
Rating des Ortes: 5
San Carlos, CA
Love the lady work there. She were helpful and super friendly! I’ll definitely come in back here instead of drive to the post office!
Rating des Ortes: 5
San Francisco, CA
Great place, great people. Always helpful, well trained, friendly, and truly interested in answering your questions and helping you with your shipping, copying, emailing documents — whatever the challenge. Worth a trip
Rating des Ortes: 1
San Carlos, CA
The two bright lights in this store location are Karina and Jessica. Great Notary service by Karina and excellent customer service by Jessica. Except for these two outstanding customer service workers, the rest of the staff I have encountered offer low quality service. Three times this store location has faxed sensitive documents to the wrong number. Multiple times copy orders have been hastily completed and the copy machines are often jammed with no one available to service the machines. I am a San Carlos resident and want to support this store location; however, consistently the service is rude, sloppy, and shows a lack of attention to detail. It is worth driving to Belmont or Redwood City and to skip the horror that often waits you at the San Carlos store.
Rating des Ortes: 5
San Mateo, CA
I haven’t encountered any rudeness, I’ve always had the greatest service .
I“ve come in at all hours morning right the moment they open, midday, to even almost closing.
They’ve always helped and been very friendly.
I come here every other week to fax off my timesheets for work because I really don’t like going to work when I am not on the clock.
They’ve always been able to assist.
Every time I’ve needed to ship something they were very helpful to me.
I’ve never had to stand in a line, service was always quite here.
Rating des Ortes: 1
San Francisco, CA
Hmmm… very strange. its 850am on a Wednesday morning and no one is here and no one answers the phone. The website says they open at 830am.
Rating des Ortes: 1
San Carlos, CA
Worst place ever! I will never ship or buy anything from this location. I went in to get a packing list/​shipping label holder and was met with excuses and asked to pay for it, which was ok with me. But he still would not even sell me one. Instead asking me to bring the package in and I explained it wasn’t ready yet. Then I asked if he just did not intend for me to have one and his reply was «that’s pretty much right» My middle finger was my reply! They are not getting a single cent from me and I will discourage anyone I know from patronizing this business.
Rating des Ortes: 1
San Carlos, CA
Completely screwed up my shipment by not giving me a tracking number and then promising me that I have $ 800 worth of insurance but there’s no indication on the receipt. If this package doesn’t make it to the destination, I may accuse them of stealing.
Rating des Ortes: 1
San Carlos, CA
If I could give negative stars I would. I encountered the rudest girl working here today. I can’t even call what she did helping me. I wish more than anything that I had gone anywhere but here to ship my package. When I asked her to provide me a detail description of what I was being charged for she contradicted herself and basically yelled at me for asking. The cost of shipping changed price 3 times in a mere 5 mins. I don’t think it’s wrong of me to want a better explanation for what I am paying. To the owner of this company their is a reason you have such a low rating on Unilocal.Train your employees to be polite to the customers and have knowledge of the shipping charges and policies. To say the least I will never be giving my business to this place again which sucks because I love supporting businesses in my town.
Rating des Ortes: 1
Millbrae, CA
I went into the store today to drop off a package,
While I was there, I decided to buy some office supplies for my business. My hands were full (of the products I purchased) and I asked if they had a bag so that I can carry my products out. They said that they do not supply bags for their customers. That is such a shame, because they will lose money if they don’t have a way for customers to carry their products out. Maybe they should put a sign at the front door that says we do not offer shopping bags so that we are not caught off guard. I was upset because I had to walk a distance to my car and in this day and age people can just run up and steal from you if your hands are full. Also, now I know not to shop here I’ll just go to Office Depot.
Rating des Ortes: 1
San Carlos, CA
Avoid this place if you can; rude people and crummy service!!!
Rating des Ortes: 1
San Carlos, CA
IDIOTS! Have no idea how to operate the machinery. Had two page scan that never arrived! I had asked for confirmation sheet that they don’t provide? Called and asked to speak to owner Chatelle Patell came to phone. I believe to cover up her friend being an idiot.
GO TO KINKOS in Redwood City instead. At least you’ll get what you paid for and not RUDE service
Rating des Ortes: 1
Cupertino, CA
It is worth time reading the lower end reviews. I’ve experienced the same or similar problems. Perhaps the positive reviews are accurate — but it is still rolling the dice to do business here.
Yes, there are some good employees. But there are too many providing poor service. I wonder how long before UPS acts on all of the complaints?
The post office might have a little longer lines, but there is no revolving door of employees. And the employees of one post office are trained the same as at all the other offices.
I travel a lot on business and can say that the San Carlos UPS store is one of the worst I’ve ever used. I have stopped using this location.
(As a Unilocaler, I also find it interesting when management does not answer negative reviews. That also shows how much they care about customer service).
Rating des Ortes: 5
Stanford, CA
Not sure why the bad press here… Nice, spacious, and functional store located very conveniently right in the center of Laurel St. shopping/​dining area. Only challenge is parking during busy times like lunch but there is plenty around. Walked in and walked right out… In fact I was hoping to hang out there a little longer because of the perfect ac temp!
Rating des Ortes: 1
San Francisco, CA
Appalling service. Their notary kept going on about how he couldn’t stamp my photo because it was illegal in California. Refusing to even consider that perhaps other states in the US don’t mind or even require a stamp on the photo he started walking away. He made me feel like I was insulting him and asking him to do something illegal. Such a rude and bizarre man. Don’t bother patronizing this store, how are they still open?
Rating des Ortes: 1
San Francisco, CA
They charged me 55 cents to put a 20-​inch strip of tape on a box that I was paying to ship.
50 cents for the tape, plus 5 cents sales tax. I’m surprised the frowny woman at the counter didn’t charge an additional service fee for applying the tape.
Congrats UPS Store, San Carlos. You’ve lost a customer forever.
Enjoy your 55 fucking cents.