Aaron Brothers

The service is great, and so is the buy one/​get second for a penny! I showed a frame that I had previously purchased, and the employee located the same style. Worth going back!

AWESOME service by Christo! I brought two cherished pieces of art to be reframed for a new home. I needed real talent and Christo brought it home!!! He has a fantastic eye and artistic style. They came out fabulous and I am incredibly grateful. The price was right and they were done a day ahead of schedule. It doesn’t get better than this! Thanks Christo… you are a PRO!

They’ve always been overpriced. Today, they were overpriced and rude. After getting the most condescending service I’ve had in a long time, I walked out. The staff at Michael’s, two minutes away, was much more helpful and the frame I found half the price.

Great service! I walked in on August 15 — looking for something but not sure, and wow, did I get a really nice piece of beach art for my living room. Great prices and great location. I’ll be shopping here again. Thanks team!

I was is an artists heaven when i first stepped into here. The fresh smell of art supplies filled my nostrils and my eyes were filled with colors and crafts. I would’ve stayed in here for hours if i had the time. Its very organized and quiet and the people are very helpful. I love this place and i will definitely be coming back.

This place is super organized and clean I can always find what I’m looking for here. I’m so glad they also have some aisles with art supplies. If you go online to their site they provide 40% off coupons on regularly priced items.

Besides the high prices of their frames and art (I can go across the street to Michael’s or even drive myself to Home Goods) their customer service was very lacking. There are 3 females working in the framing area and not one greeted me. I walked around the store for a good 10 minutes and still — no one came up to me and offered help. Not even a simple «hello». It’s no wonder their parking lot is empty because who would want to go to a place that not only has expensive frames (for mediocre quality) and bad service! I left and didn’t even receive a goodbye! WTH?!

I have gone a few times to make purchases, and usually I find what I’m looking for and sometimes at a good price. And there are times I go to simply get ideas.

Always consistent and the staff here are always polite and helpful. Their prices are kind of high for some of the same things I can get a lot cheaper at Target, but for specialty sizes or unique designs, Aaron Brothers does not disappoint.

I am shocked at the low average rating for Aaron Brothers-​Mission Valley. Obviously the unsatisfied clients were not served by Christo. My experience was very similar to Sarah M’s. I had a number of items that needed framing — some of them very high end artwork. I took one in and fortunately was served by Christo. Watching him work to provide possible mat and frame combinations was like watching a master of anything — fascinating and instructive. I was so thrilled at the results that I returned to have all other items framed by him. I wish the artists themselves were alive to see these pieces — I’m sure they’d be as thrilled as I am. In addition to being highly professional, Christo is a joy to work with; I walked away from Aaron Brothers knowing I would never go anywhere else to have custom framing done… at least for as long as Christo is there!

I’ve had a couple really great experiences getting some custom framing done. Both times the employee spent a great deal of time helping me choose mat and frames that would make the art look great. Yes, custom framing there can be expensive – I always wait for coupons online. The most recent time, when the after-​the-​coupon-​price was still above my budget, the employee helped me pick out a different frame and changed the glass type so it could fit in my price range. It still looks great.
I’ve been very pleased with the customer service at the custom framing department.

HORRIBLE service! I went looking for a 24×36″ frame. A male worker happened to walk by when I was looking for one that didn’t have scratches on it. A frame that big is fairly heavy so I asked him to help me flip through them. He eventually found one that didn’t have scratches. Ecstatic, I said, «Thanks! Looks great, I’ll take it!» He sets it down, doesn’t say a word, and walks away. I thought maybe he went to help another customer. Nope. I peaked around the corner and he’s standing up front yucking it up with the other workers. Okaaaay??? I pick up the heavy frame and clumsily walk it to the front register to pay for it. The same guy who walked away from me rings me up and hands me my receipt and (unenthusiastically and sans smile) says, «Have a nice day.» Doesn’t ask if I need help with the frame, doesn’t offer to help me take it to my car, nothing. Just weird. Zero tact. Zero customer service. BTW, I had to stop and put the frame down to give my arms a rest at least 4 times on my way to my car because the frame was that heavy. I will say the only good thing out of my visit there was I found the frame at 40% off. Took some digging though, most of their frames were scratched or damaged. Aren’t they supposed to be a slightly high end frame store? At least I thought they were. :/

As an artist, I get very frustrated by the lack of obvious selections of art supply stores here in San Diego. If I’m ever in Little Italy, I try to swing by Blick’s to pick up any supplies that i might need. However, the Mission Valley Aaron Brothers is closer to my house and on this particular day, I didn’t need anything super specialized, just some Bristol board and extra pencils.
Due to my high social anxiety, I tend to dread walking into stores. It is very stressful for me to be greeted by the staff even though I know it is a key element of good customer service. Usually, I’ll be very stressed in stores, but later applaud the customer service. Well… Let’s just say I wasn’t stressed out at all because there were two employees at the framing table helping other guests and the other employee at the counter completely ignored the fact that my boyfriend and I had just walked in.
I found what I needed, although the items were extremely overpriced and I was shocked at the lack of paper. At other Aaron Brother’s locations, they will usually have a paper section in which you can find various hot and cold press papers and boards. Whether the staff knows what you’re talking about when you say «cold press Bristol board» is another story. I was willing to pay the high prices anyway. I wasn’t confident that Michaels had what I needed and I didn’t have time or energy to haul both my boyfriend and I anywhere else outside the immediate vicinity. Once I was ready to pay, the employee left the front counter and disappeared in the back somewhere. He occasionally came out from the back, stared at us from across the store, and returned to the back. Both my boyfriend and I were very confused. We thought that maybe we had to go to the back framing table to make a purchase, but that didn’t seem like the case. The other employees were very clearly busy and it didn’t seem like any sales were taking place directly over at that counter. No one bothered to help us, let us know that they would be with us momentarily, or acknowledged us at all. We only had the patience to wait just under 10 minutes. After a line of two other guests accumulated, we decided it wasn’t worth it and left the merchandise at the counter. It was only after we walked out the door that we heard evidence that the others in line were being helped.
This employee, an older gentleman, came across as very rude and standoffish. He did not say one word to us, but ignored our presence when we were in a position to ask for help and glared at us as we browsed. I usually try to give people the benefit of the doubt, but in this case, I have absolutely no desire to ever give Aaron Brothers my business again.
The only thing that makes me stress even more than over-​friendly employees is thinking that I am unwelcome within a store. The way that we were being treated made me worry that he was specifically waiting for us to leave. I know that probably wasn’t the case and that it shouldn’t be taken personally, but again, I am an individual with high social anxiety. Having worked in customer service before, I am aware that the goal in any job dealing with the public is to build a rapport to ensure continued business at best and to, at the very least, provide customers with a positive shopping experience. No customer should ever feel as though they are unwelcome (unless said customer is participating in illegal or disruptive activities within the store). Even though every establishment has the right to refuse service to anyone, it is generally ill-​advised since it is bad for business.
We ended up going across Camino de la Reina to Michaels where, not only did they have exactly what I needed, they had a buy-​one-​get-​one sale on the Bristol and it was a much lower price than at Aaron Brothers. I got twice the supplies I needed for a little over half of what I would have paid at Aaron Brothers. I know that they’re owned by the same company, but having a customer refuse business still can’t be good for their individual locations.
tl;dr Horrendous service, overpriced goods. You’re better off just going to Michaels.

Walked in with a frame that I needed another of and I just gave it to the sales lady and she grabbed me the same one. I with they had their «buy one get a second for 1 dollar» sale because this simple frame cost almost 30 dollars. When we walked over to ring me up she stopped to help someone else and I was waiting at the checkout for a while.

I was checking some stuff at Hold It and after that just realized that Aaron Brothers was just so close to it, so even I am not into framing, what caught my attention was the arts supplies section. I did not notice that section in any of the stores I have visited before. I was pleasantly surprised that there were so many great items and there were sales going on. Great assortment of watercolor papers and sketchbooks, with prices comparable to Blick in Little Italy.
One of the few places where I could find those watercolors carry-​on in your purse palettes (i prefer that than the tubes and for some reason there are not easy to find, unless are the cheapest ones for kids).
Another section that I enjoyed was the ‘French manor’, where you can get all those pretty things that make French things look so chic: pillows with Eiffel tower, chalkboards to write the shopping list or your personal menu, vintage keys as adornments, etc. Very nice.
I was very impressed with this store, not so with the customer service. I found it very indifferent. I got one watercolor set and was not offered a bag or something (I would have reject anyways as I had a big bag) but somehow felt that the customer service was lacking.

I brought in four pieces of art to the Aaron Brothers in Mission Valley to be framed. I was charged $ 1,000 even though it was SUPPOSEDLY a 60% off sale. I wasn’t happy with one of the frames ($ 400) but the manager wanted $ 375 to redo it now that the sale (?) was over.
The manager was rude/​snippy.
I took the piece and the $ 400 frame to another framer who laughed when I told her what I had been charged. She said, «Never take framing to Aaron Brothers!» She reframed the piece beautifully for $ 125.
I wouldn’t go back to this place to buy anything!

The employees weren’t helpful whatsoever. I looked for everything myself and found what I needed. The good thing is that they have a wide selection of frames.

I always get my frames from Ikea, because they are cheap and I thought… a frame is a frame! Who cares if it’s real wood, anyway! Right?
Well, I bought some cool prints and Ikea didn’t have the right size frames. So I went to Aaron Brothers and was very pleasantly surprised. They had lots and lots to choose from and I found a coupon online for 50% off one item, making them almost just as affordable as Ikea and about 500 times cooler looking and better quality.
Then the guy working there was soooo helpful! I had been looking at somewhat ornate frames, then when I explained I was framing a print, he said a plain frame would be better so it wouldn’t take away from the print. It totally made sense. Hooray for nice frames!

Yes, Aaron brothers has not kept up to speed on many things but, one employee in particular (Matt) is why I’m a fan of this location because, after Marty and I returned some acrylic frames that had cracks, Matt refunded Marty’s money, did not take the cracked ones back and put two aside for him for pick up later.
Lots of chotskies, nick knacks and [ What would I do with that kinda stuff ].
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Short and sweet:
This Aaron Brothers location makes up for its lack of quality merchandise with great customer service and, cute employees too. hey BOO he (Matt) was cute. you agreed, remember?!
;P
OH:

I love taking pictures and savoring the memories by making photo albums, magnets and framing the photos. I go to Aaron Brothers from time to time to stock up on frames, get photos matted, or shop for gifts. I like the small frames section. Today I picked up several tiny Eiffel Tower frames and a garden gnome frame. During the holidays, they have a variety of really cute frames decorated for the holidays, and some novelty photo frame ornaments.
They do a great job with matting, but it can get pricey. I do love their penny sale… buy a frame and get the next for a penny! Today I bought eight cute frames for the price of four… and four cents! They have some art supplies, wall art, and a great selection Papayrus cards. Every now and then I cannot find the type of frame I’m looking for, but I usually do.