Ashley Furniture HomeStore

I had shopped several furniture stores without finding what I really wanted. I had been looking for about 1 year.
When I came into Ashley Furniture, I was greeted and asked what my needs were. I was directed to the area with those items. My salesman was knowledgeable but not pushy. He let me walk around, but was also available to answer questions.
The deliver was just as expected. The delivery team was friendly, professional and efficient. I love my new couch and loveseat.

Saw a coffee table I liked online. Went to the store to see it. Glad I did. Color wasn’t even close to what was shown. Thought maybe I could stain it darker. I asked about availability and the sales guy says it will take 5 days to deliver and its $ 70 for delivery! For a coffee table! No pickup option available. What a joke. First and last time coming here.

We moved to a new place in June 2015 and began our furniture shopping early to evaluate space, size and cost. The first two times we were immediately pursued by a middle-​aged, asian gentleman who was eager to determine what we needed. He was so aggressive with his pursuit that we could see it in his eyes and his body language. He keeps his eyes on the front door to immediately introduce himself, provide his contact and then run off to the next new customer walking in.
There was a similar behavior in our second visit by a tall, slim, young caucasian gentleman who was eager to provide his card, but didn’t care to put effort to show us what we wanted but rather what he could easily point us to.
Lucky for us in that second visit, we were able to walk around independently and encountered a very friendly associate, Love Cartaciano. She was standing by quietly and offered assistance to find similar styles or furniture sets to what we were already leaning on or discussing. She didn’t push a sale but instead warmed up to us with a passive interaction– she stood behind us, didn’t offer any words until we turned to her to ask a question or get input. She knew the warehouse and the deals/​offers very well or would pursue the team to confirm any possible deals. She was very focused on our needs, our desires and getting us the best deal. Honestly, she earned the 5-​stars in this review.
We found a living room set that we liked but wanted to look at other items such as accessories and maybe compare with other furniture stores to see if our living room set would match well with our dining and entertainment sets. Love was patient and understanding about our decision and didn’t press us to close a deal. We ultimately returned to purchase the set and warranty because her service was too outstanding, compared to the other furniture stores we visited and even other associates in her own location! We were confident with our purchase and she prepared our expectations for the delivery process.
The delivery was great and everything was set up to our needs so we can inspect everything. We enjoyed the entire experience so much that we returned to the same Ashley’s furniture to hunt down Love and ask for her input on an entertainment set that matched the living room furniture that we just bought. Within 10 minutes, we were securing the perfect, last entertainment stand that matched exactly what we wanted and Love got us a great deal for it being the last one in stock.
We’ve had the set for 6 months now and only noticed two things about our purchase. 1) The lampshade had stains on it when it was delivered, a quick fix was arranged by Love to get our warranty to replace the pair completely. 2) The cushions of the couch wear down easily; my previous couch lasted for 10 years and the firmness was so perfect that no one would believe me when I told them when I purchased it. Lucky for us, we know our warranty will be useful.
In fairness to the other reviews, this experience started mid-​2015 but I didn’t want to submit the review until I knew our products have lasted. Overall, ⁴⁄₅ because the service was top-​notch but the couch is the only slight disappointment.
Ask for Love Cartaciano if you want to give the place another chance. I tell all my friends to go to her and haven’t heard a negative comment yet.

Worst furniture ever. I got broken furniture. The service people were scheduled to show up at 8: am to fix it come late and they were supposed to call 30 minutes before they arrive and call when they were there by my house. I will cancel the rest of furniture for sure I talked to the sales people back at the store and they told that can’t take it back. Also I was supposed to get plate mate’s and a set of plates. never got it. I call the sale speroson again and he told me that they are 8 weeks behind well is already 9 weeks and nothing. Nice way of doing bussines. Thanks never will use this store again. I bought more then $ 7000.00 in furniture I guess just need to be right. This was the second time buying from Ashley. Last time we got few furniture and bought more $ 3000.00. Now I know that I will need furniture in the future but it won’t be from Ashley.

Whatever you do please do not order furniture from this place. My husband and I have had the worst experience. The first time we went into the store just to LOOK and the sales person would not leave us alone. We told him we were looking for a microfiber couch and he would not stop dragging us over to his «High Quality» leather couches, even after both of us said we hate leather and would never buy it. We left buying nothing and frustrated because we weren’t able to look at anything we were actually interested in.
A few days later we decided to go back and give them a second chance. We ended up being helped by Jerome this time who was awesome., he gave us our space and answered questions when we had them. We walked out after purchasing a living room set. All that was fine fast forward to our delivery date.
Their delivery guys were HORRIBLE. They came into our apartment and asked how we wanted the furniture set up and we told them. They left to get the couches from their truck and when they brought the first one in they left it parallel with our sliding door and i thought thats weird maybe they will move it when they come back. Nope they come back with our second couch, dropping it on their way in. They bring this couch in and put in the middle of our living room which wouldn’t have been that big of a deal but I am pregnant and unable to lift anything to help my husband. The delivery guy then asks me to sign a paper with out giving us the opportunity to even look at the couches. I asked if they were going to set them up the way i had asked them to and he said «ya ya but sign» I then said ok but you need to help move these I am pregnant and can’t help my husband. He said «Ya ya but sign» So i said ok and signed well he then left and never came back so we were stuck with these couches taking up out living room and when we had a chance to look at the couches one of them had a tear in the seat and the recliner didn’t work. I immediately called the store and complained of course and got POLLY and she was nice at first and said she would relay our message to the manager and get back to me. She did he said he would refund our delivery charge and we could come pick new couches because they ended up being to big for our apartment but we had to pick new couches before saturday. So my husband and I went down to the store because I had taken the day off of work for the furniture delivery and both of us would be working. We got to the store and the manager GENO pretended like he had no idea about the situation and never came to say anything to us and polly was so RUDE they acted like we were just the biggest pains. Anyway there is so much more that has happened and is still happening but my point is whatever you do DONT GO HERE there are Tons of furniture stores you can go to. Don’t waste your time here.

Go to Ashley Furniture and ask for John Vasquez. He treats his customers right and will get you the best deal. He’s a retired marine and genuinely cares about people and helping you find the right furniture. I spent a lot of time looking, taking photos, sending them to my husband etc and John did not bother me while I was looking, yet when I had questions, he was knowledgeable and helpful. I can’t wait to get our furniture delivered, and I will definitely go back there and buy from him!

Ashly store in FAIRFIELD. Los vendedores son una MIERDA primero disen q te ban a mandar las cosas cuando el cliente loquiere y 2 dias despues ablan q no seba a poder y si sale algo mal no quieren saber nada disen able a este numero. TODA LA TIENDA ES UNA MIERDAnot recommend.

Despite the low Unilocal reviews, we decided to check this place out in search of a new sofa set. Bad decision. First, everything was very expensive. Second, the sales associate that greeted us spoke as if this was his 2^nd day on the job. He couldn’t explain what the warranty covered, he wanted us to tell him how much we wanted to pay but then didn’t take that number to the manager, he didn’t know prices of anything and had to keep referring to the computer or plaque or would quote us wrong prices. Seems shady and felt like we were at a car dealership. Went to the manager and he didn’t help the situation. We actually liked a sofa there but with that kind of service, it’s not worth giving them our money. Plus turns out that Wyckes can beat Ashley’s prices.

The automated scheduling service did not work well. The third party delivery drivers Ashley used, did not recieve an updated delivery time from the automated scheduling service. A service that changed the time the night before, for no apparent reason. This all resulted is 45 minutes of multiple customer service calls, arguments and eventual delivery for items I wasn’t ready for at that time.

Shopped here for furniture and the sales men were pushy and kept bothering me when I was «just looking» which made me annoyed so I left w/​o buying anything. The quality is not that great for the prices they list anyway.

I’ve had more time to think about this review, and I still stand strongly behind it. In addition, AFTER this review… they managed to upset me more.
I was told the rug that came with my set was not in stock, and i could have it delivered once in stock on December 7^th via common carrier and estimated to deliver to me by December 12^th.
On December 18^th, I thought… No updates at all? I called Ashley and they stated, «That rug is out of stock and will be in stock at the end of December. Then it will ship to you.»
Seriously? A month delay and you tell me only when i call you? NOT GOOD BUSINESS PRACTICE IF I MAY SO MYSELF.
So, I asked for a refund. She responded that i had to drive to them and sign a form there, then they could refund me. I responded with «I understand. May I please speak to a manager that can help me? Frankly, I’m not driving there from Santee when i know you can put some numbers in the form and refund me on the phone. «So the young lady put me on hold, then 5 minutes later got back on the phone and gave me the refund for the rug. Yay. they did one thing good after a series of stupid crap… sorry no star for that.
So guess what i realize after this entire fiasco of waiting on a rug that wasn’t coming then fighting for my refund… THE IDIOT SALESMAN ORDERED THE WRONG ONE ANYWAYS!!! Seriously? Yes. I laugh now because I’m baffled by the ridiculousness of the situations. In the end, I went to Target and bought the same size rug for $ 45 less and it was the correct color, but really… those sales people make me want to scream. I really, really, really regret my Living room Purchase.
FYI on the product: The Tan Alenya sofa set that has the wording on the pillows, goes flat within a month and is poorly made.

BUYER BEWARE! I have several issues with my Ashely Furniture shopping experience. Issue #1 after providing them my cell (and my husband’s as these are the only telephone numbers we have) they proceeded to text daily about our furniture order. Despite the fact the text said you had until x time to respond they would then call you. I get it you are going to deliver my furniture it should be a one time conversation, not daily for a week and before Christmas none the less.
Issue #2. The furniture itself. Within 6 hours we had a couch with a split seam. All we did was sit on the couch. When my husband called to report it, the person who answered the phone stated it «happened» and that we would be contacted within 72 hours about a «fix» which she admitted would be they just put a new cover on the ripped cushion.
Issue #3. No return policy. After dropping close to $ 1K on furniture that I was hopping to last for a few months? years? I was so fed up with the fact that the furniture we bought did not last a day with normal usage that I was like «I just want to return it and buy elsewhere.» But that is not an option. If I had purchased online (which we were originally going to do as the furniture was cheaper but delivery was higher) we would have had the option to return.
If you need cheap, very short lived furniture then Ashley is the place for you.

Ashley furniture is a wonderful place to shop. We met with Patty Crisher and she was the best associate in the store. She was professional and extremely helpful in picking out furniture. She had all the tools on hand to help us pick out furniture. She was patient and knowledgeable and made us feel right at home. I think she deserves an atta boy for her job well done.

Originally I really liked Ashley’s furniture. The sales rep was great and very informative. We got our couch there, which I still love. However, we also got our bed room set there and I would NOT recommend to buy your set here. The dresser had a scratch in it, the handle was lose and poor «paint job.» We originally thought it was real wood, but I guess not. I called to complain about the scratches, paint job, and that the draws were all misaligned and the customer service lady was very rude. Overall, I am still VERY unhappy with my dresser and they said they could not fix the misaligned draws.
On a side note, Ashley’s furniture did call me the next day asking if I would do a survery; which I did and I told the lady what happened and she did send me $ 100 gift card to their store.

I couldn’t say enough good things about my experience shopping at Ashley. I just purchased my first house and the renovations have been tiresome. It finally came time to buy some furniture for the living room! We found a living room set that I immediately fell in love with, which is impressive because I had been searching everywhere.
Andre, the sales manager, was helping us. He was great! So helpful and friendly. He got us the best deal he could and we left feeling great about the purchase.
The delivery was flawless and speedy. I’ll be returning for any other furniture I want in the future.

Purchased couches in June, within 3 months the supposed «100% real top grain leather» is peeling. In other words, it is not real, and is just coated cheaper bottom layer leather (for everyone who doesn’t speak leather, that is a lower layer of the epidermis or skin and is coated not dyed like «top» grain which is the top layer of skin. This peeling is after only occasional sitting time as we are a small family and not at home very often.
I tried to call the store as it should be covered by factory warranty for one year. I was informed by the customer service rep «Holly» that they were unable to place an order into the system for a tech to look at it. I was informed that they would pass on my information and then get back to me… Right…
So not only is their leather not real, their 1 year factory warranty is a scam as well. This is a store to avoid at all costs. I would give them a zero star review if I could.

I purchased a love seat sofa from here 4 years ago. It is falling apart. The quality of the furniture is horrible compared to other furniture places I have purchased couches from, such as Jeromes. I had a couch for 9 years with them and it wasn’t even leather, but it lasted longer than the one I currently have now from Ashley’s.
I called their customer service and they didn’t stand behind the fact that the quality of their sofa couldn’t withstand only 4 years. I don’t recommend Ashley’s furniture. You are better off purchasing at IKEA or Jeromes.

Simple word to describe them… CHEATERS…
Reason: they promised to give free leather care product refills when we brought leather couch and when the refill time came… They r simply making reasons that they are no more doing refills because the leather care product company is no more in business. Do we had a deal with leather care product company or with Ashley Furniture store. This is there way of doing business… They don’t think all this whole charging thousands of dollars for furniture… Crap…

I purchased a large sectional couch from Ashley’s a few years ago in LA and was very happy with the service. I even applied for their credit card. Now that I live in San Diego, I found myself needing a new bed set so of course I went back to Ashley’s.
I walked into the store and quickly picked out the items I wanted. I could tell the sales person was new because he kept asking the manager for assistance but I didn’t mind.
When it came down to scheduling delivery, they stated the first available delivery date was about 5 days out on a Tuesday. That didn’t work for me so I asked about Saturday. They said that was an available date so it was all set. The sales associate mentioned that I would get a call 2 days prior to delivery to confirm.
Perfect right? Ohh was I wrong
Fast forward to 2 days before my delivery and I get a call from their call center to «schedule delivery.» I was very confused since I am expecting my order in 2 days so why am I «scheduling delivery?» The associate on the phone stated that my original order was cancelled because a specific part wasn’t in stock and that my order will not be delivered for another week or so.
Of course I’m upset. Why wasn’t this told to me when I made my purchase? Why didn’t anyone contact me to tell me about this?
When I called the store to ask, they weren’t helpful at all and didn’t try to help resolve this issue. Unfortunately I cancelled my order and had to order with another business.
Overall, I was very disappointed with the lack of communication and customer service. Hopefully this location can improve so that they don’t lose anymore customers

soo annoyed. driver calls and says hes running 15 minutes late. OK thats no problem. 1 hour later i call back from that number. no answer. texted the guy too! no reply! where the hell is my furniture! i call the store and the line is busy for the past 20 minutes! reading these reviews are really true about their customer service. then i called their 866 number and it says theyre closed?! its currently 530pm and their Customer service says its closes at 7pm PST! update your automated messages!
**UPDATE**
soo apparently it took the driver an hour to come over and install it appeared their supervisor had sent them the wrong address to another customer’s house so they went there and just moved and installed and had to come to my place after. wish they would update and me and let me know and not have me sit on my floor with no furniture twiddling my thumbs. Furniture’s in and it looks great so far. i spent almost $ 2000 on a «hopefully» a high premium quality bedroom set that the queen bed weighs alone about 200 pounds for the bed since its made out of birch.
i ran over to Mor’s furniture and the bed set there looked alright. But i found a better quality set that will actually last longer with stronger material for LESS here at Ashleys! so that was a thumbs up. bought their 5 year warranty hoping no problems rises with any fading within the years to come!
Queen Porter sleigh bedroom set + dresser/​mirror + 2 nightstands+5yr protection+delivery+tax =$ 1979 …not too shabby right?

Well talk about a horrible swing of the pendulum.
You can see my prior review. The in-​store experience was great, but from there it’s horrible. Unfortunately the regular box spring was too large to go up our stairs. Unfortunately this didn’t stop the drivers from trying to force it and damaging my walls (see pics).
They told us that a compact box spring would fit fine and they said it wouldn’t be a problem to swap it out. They took the box spring back, but still installed the bed leaving black marks all over the upholstery (see pics).
Here we are a week later. I have supplied all of the information requested to their customer service people. No one has come to fix my walls, no one has come to clean/​fix the bed and they’re saying the box spring will take until the end of the month to get.
Forget it… They can come pick this bed up and refund my money. So absolutely frustrating that lack of attention and follow-​up turned an otherwise great experience into a horrible one.
Still on hold with customer service and now they’re trying to quote some 72 hour return policy on returning the mattress that has passed… seriously they have got to be joking. The bed isn’t even usable. Ya gotta love that I’m sure their policy it to deliver product and not damage property or the merchandise. They didn’t live up to that commitment, yet they’re will to quote a policy to me. Absurd.