AT&T Authorized Retailer

This store is a great store despite the review they don’t seem to match with the people in the store they are a real great bunch of reps that will take good care of you i would recommend this store for all your AT&T concerns

I’m currently on the store to get help for charges on my bill. Great service. Mike has been helping me since I walked in the store and we are currently waiting to hear. Will definitely be coming back

Erik hooked me up!!! He took care of my upgrade very fast and effortlessly. Definitely recommended this place.

Went on Tuesday, Sept. 29 at around 4:30 pm. The person at the desk didn’t acknowledge me and was very aggressive with the customer he was helping. The customer did not speak English very well and the employer was inconsiderate of the customer. His work-​ethic and communication bordered on offensive. In addition, there was no one else in the store to help. I would not recommend this place to anyone.

I’ve been to this store twice, and both times there has been only one person working, which probably wouldn’t be a big deal if you were the only customer in the store. Today I went in, and when I arrived, there were two customers (together) being helped by the one employee at the counter, and one person waiting. I stood there for about 15 minutes when the guy waiting decided to walk out, saying to me as he left, «It’s going to be awhile.» I thought, surely not too much longer… well, I was wrong. I stood there for an additional 15 minutes, waiting. Now I understand that different customers have different needs, but what irritated me mostly about standing there waiting for a half hour was that at no point during that time did the person behind the counter even acknowledge that I was in the store. I did not receive a greeting upon entering, nor did I ever get a, «Sorry, I’ll be right with you» or a «Is there something I can help you with quickly?». This is the poorest customer service that I’ve received in a long time, wait, that’s not even a correct statement, because after standing there for 30 minutes, I didn’t receive any service at all. I will never, ever go to this location again. I know that this store’s service isn’t indicative of AT&T’s service overall, as I’ve been to other locations and been helped right away, and if not, at least acknowledged. This place does not deserve to be an authorize retailer of AT&T.

This place sucks.
It’s like the B team of an already much despised retailer formed here to make sure nothing gets done.
I came here due to proximity to my house to ask about upgrading my phone, and they didn’t actually help me except say… they won’t help me? I asked why they can’t help me out and they just said they don’t have the phone, they won’t order it for me, and they don’t know anything about the trade in program. The only good thing was they referred me to someplace that actually could help me.
I know part of the problem is that AT&T keeps their employees in the dark about a lot of things, such as shipment details and whatnot, which is super useless and not the employee’s fault. I think it’s just a terrible partnership of a company that needs to share more with their employees, and employees who need to at least pretend they don’t hate being there.

I don’t know how long ago these comments were made but it is far from the truth. Amando provides excellent customer service and a friendly greeting. I thank him for all my troubles that I put him through and sticking through them with a smile. He promise me a lower bill with greater service and he delivered. Thanks to him I moved away from Verizon after 12 years! The manager was nice as well and very welcoming with a smile. I highly recommend this store!

Listen to everyone else and avoid this store at all costs! I actually dodged a bullet because the smug little bitch working behind the counter blatantly lied to me one too many times and I walked out. I went straight to the Clairemont corporate store and got exactly what I wanted.
The girl here tried to charge me $ 80 extra dollars on the sales tax for two brand new Galaxy S5’s. When I asked why it was almost a hundred dollars more than the sales tax online she said it was because ALL the phones on the AT&T website were refurbished even if they aren’t listed that way. First lie.
Then when we discussed the insurance and she said it was 10 per phone a month. I told her I wanted the insurance that was closer to $ 6 that I had seen online. She told me I couldn’t have that one. That they charge an extra 3 dollars and they just don’t tell you until you get the bill. Second Lie.
Then she tried to sell me the «Next» plan which I abhor. If it works for you great but seems like a rip off to me. When I told her I wanted to pay for my phones up front she refused to give them to me and told me she had to mail them to UNLESS I signed up for the Next plan. If I did that I could take them with me. She claimed it was a new policy. Third lie.
At this point I walked out. I’m filing a formal complaint with AT&T as well as the Attorney General. This lying little scumbag also ran my credit before she told me I couldn’t have my phones. She wrote my SS# down on a piece of paper and I have NO idea what she did with it. It is criminal for AT&T to allow people like this to have access to customers personal information. When I see «authorized dealer» under AT&T’s name and on their website I assume they are upheld to the same standards as all AT&T employees. Not true. Do not deal with these people! The Clairemont store is just around the corner.

This Place is TERRIBLE. My wife and I bought two iPhones from this place a while back and had nothing but problems for our first 6 months. It was finally resolved by a real AT&T store (the one BY Mission Valley mall, not in it, I highly recommend this location). Then my sister asked to join our bill, and this place was the closest place for all of us to meet, I figure that I would give it another shot after 4 ½ years… BIG mistake. They seemed slightly more competent than your average mall kiosk staff member, but they screwed the bill up again, telling us that the bill would be cheaper after their adjustments. They had trouble getting the phones activated and tried an iPad «just to see if it would work». Then we get the first bill of over $ 500! These dummies added it on to make their quota and somehow hid it from the paperwork that we signed. After calling them, they told me that it could not be removed without paying an activation fee and that the dummy who helped us, no longer worked there. We took it to the real AT&T store (in Mission Valley) who saved the day again! They said there was a page missing from our contract and that the dude at the other place was probably trying to make his quota for the iPad specials. I will NEVER go back to this place again no matter what the circumstances are. ALWAYS GO TO THE REAL AT&T STORES, DO NOT WASTE YOUR TIME AND HEADACHE ON THESE «AUTHORIZED RETAILERS» YOU WILL BE SORRY IF YOU DO.

The people who work here are horrible. I came in trying to change my phone plane to the shared 10gb family plan. I ask if I had to use an upgrade in order to switch. These a**holes informed me that I had to. At this point I talk them no and then they proceeded to sell me a phone. They ask what phone I have and I told them the iphone 5s. These a**holes started to talk sh*t about my phone and telling me the galaxy s5 is better. I told these a**holes I rather stick with apple. These a**holes then proceed to tell me to change my plan to the 4gb shared so I agreed since I didn’t have to use an upgrade and it was the same price as my current one. So the next day my gf decided to check to see if there’s any better plans out there. She found out that we didn’t have to use an upgrade for the 10gb shared and it was gonna only be a couple of bucks more than our current plan. I called the clairemont location just to confirm and a guy by the name of Troy helped me. Very nice guy who didnt push you to buy anything and was very helpful. So yeah, don’t go to this PoS location cause all these a**holes wanna do is sell you sh*t and lie to you. Btw you can tell who these a**holes are by their face. The I think I know it all and I have an android retarded looking face. All 3 of them.

These guys are unethical and terrible. They added all kinds of upgrades and extras I didn’t ask for or need when i bought two new phones. They gave my 77 year old mother a 4G data plan for a lady who doesn’t even know how to text. When I followed up after receiving a $ 400 bill, they messed up the credits, too. This process has taken me hours to deal with. I would definitely not recommend this location to buy or upgrade a phone.

This place SUCKS! If an assistant by the name of Brian tries to help ask for someone else! He only wants to sell you accessories. Its probably not his fault I am not sure if this is some scheme between Apple and AT&T to sell more accessories.
Here’s the deal. I bought an iphone 5 a few months back, charger went bad. Naturally, I went back to AT&T — the place I bought if from, right? Brian“s response «No, you have to go to the EXACT AT&T store where it was purchased, BUT I’ll sell you one». Nice warranty policy!
So left, went to the EXACT store where I bought it he phone and charger-​as instructed by Brian. Once I arrived at the EXACT store where I made my purchase, I was told that I needed to go to Apple. As you can imagine, I wanted to rip someone a new one. The left hand does not know what the right one is doing!
Avoid AT&T at all costs. Especially this store as it’s employees are inept and misinformed.

Don’t go here thinking they’re legit… very shady and won’t take returns unless you’re able to find the same salesperson who sold you the item in the first place. WTF??? DO NOT BRING YOUR BUSINESS OR MONEY HERE. You will REGRET IT.

Worst AT&T store ever!!! They don’t sell chargers for your home only car chargers .if you buy something you can only return it at this location. when u return your item they don’t give you a refund they mail you a check and it takes 5 – 15 business days… they are out of stock on all the most popular phones apple and android… I will never go here again

Very poor customer skills. Deceptive sales talk. Very unprofessional. If you want a nightmare go to this store.

I went to them for an iphone 4g which died within 9 days and they refused to give me a new iphone but agreed to substitue for another phone (I would have had no service and they didn’t offer me the option to cancel my contract) so I took an HTC ONE which died another 29 days later. When I went back to them I wanted another Iphone. I hated using the HTC when every other piece of equipment in my house was for the iphone. So I said since I needed a replacement I wanted to go back to the iphone and they refused to help me in any what.
So I left my phone in the store requesting they process a return and went to verizon and got my iphone and am really happy. I went home and filed a complaint with my credit card. 4 weeks go by and my credit card company kicks back the charge and says they need a receipt from the store that it was returned. The store won’t process the phone and won’t give me any paper work on the phone and told me that I should come in and pick up my broken phone and that’s my only option. So I am out $ 309, have no phone, and no recourse according to ATT. Oh, and also got charged the early termination fee from ATT wireless for canceling my service contract so all together I’m out about $ 700 and have nothing to show.
ATT has the authorized retailers like this one out there doing business in their name but won’t help with resolving issues at the store level because they are not the same business.
Don’t use an «authorized retailer». Go to Clairemont Mesa Blvd store instead. They are an actual ATT store so if you have problems you don’t have another entity that I’m having trouble finding any information on. This store

Thanks for everything, they handle my situation with kindness and speed. will be back for more! thanks again Sara, Josh, Lennon and Clarisa!