T-Mobile

My husband and I recently came to get new phones and pay off our old ones.
We had such a pleasant time due to the excellent customer service from Brenda R. And Tahlia.
They were fun, funny and very efficient. Brenda is a wonderful sales associate and honestly I thought she was a manager because she handled herself so well. Highly recommended to bump her up to a higher position, she deserves it.
We love our new phones and are excited to be staying with T-​MOBILE.
Taylor and Geoff Trudell

What can I say. Kelsey? Chelsea? Kuntelsea? Whatever the f her name is, Aka The woman who «helped «me, clearly hates her job and needs to lose some weight. This woman needs to be fired and I’m calling to report you. Bye Felicia

This place has the worst customer service ever, it’s pretty laughable. My boyfriend and I came in on a Sunday so we could try to upgrade his phone since it was time. The REALLY short girl who was probably 4’11 with curly hair was sooo rude. She talked to us like we were stupid with the biggest attitude ever and seemed lazy. My bf and I were looking at the phones and she was on her phone the ENTIRE time. How is that okay? Lol I guess when you work at a cell phone place it’s okay to be on your phone during work hours lmao crazy. My bf and I decided to leave. Only cause we know people who sell phones get commission and honestly felt this girl deserved NO commission over her bad customer service skills. Why do you even work if it seems like you hate it there and don’t wanna help anyone? Lol.
We went to the Linda Vista location instead and got waaaay better service there and helped us get a new phone in under 30 mins. :)

Absolute worst service I have ever seen. You get what you pay for however and when I switched from ATT my bill dropped significantly but its not worth it, I would gladly pay double then have to deal with the poor service, lies and incompetency from Mobile, this store in particular. First off, they lie. Flat out lie to your face in order to get the sale, they got me TWICE this way. First time they promised a «jump» from phone to phone 3 time a year with NO charges guaranteed. LIE. There is a $ 60 charge to do this and I was pissed and tried to complain to manager but got nowhere. Second time when I «jumped» they «gave» me a free 1 year subscription to Netflix but when I tried to redeem it Netflix informed me it was only to the first 25K subscribers (which had surpassed a MONTH before I was given the promotion by Mobile). Again they promised to research it and do something for me but never got back to me and told me I couldn’t get my old phone back or cancel because it was gone. The list goes on and on and if you read most of these reviews you will see the same patterns of lies, inconsistencies and incompetence. STAY AWAY FRO TMOBILE, TRUST ME!!!

Worst experience ever… The girl with medium long brown hair and glasses shouldn’t work there. She told me I have no way to upgrade a phone line when I’m the primary account holder.
Hahaha and how can that be possible, it’s like if I go to the bank and they tell me I can’t deposit money in my own account.
Called t-​mobile and they apologize and said she doesn’t know what she is talking about, you know you are right, just go to an other store if they are giving you a hard time.

This store is excellent. Every time I go the representatives take the time to help me and answer all my questions. I recommend if your switching to tmoblie to ask for Brian he is excellent.

I used to be satisfied on T-​Mobile services until I visited this store. I visited them many time for different issues more thank 10 times, and I had the same bad service at every time. last time, one of the guys working there was very rude, and he didn’t want to take time to explain the extra charges in my bill. Instead of argument with him Then, I asked him to let someone else helps me with that. Than, Stacy came to me and helped me with all my inquiries.
I would give 5 stars for her, and 0 stars for all store
I hope the manager change his strategy in choosing and hiring his employees

I love the binge on feature. I work in a file room during the day and we are allowed to watch movies or listen to music and I love that I don’t have to worry if I am on the wifi or not. I also love how fast their LTE is here in San Diego. I only wish their stores were a little bigger, and they trained their in store reps a bit better.

I had been generally happy with T-Mobile’s customer service until now. I had to leave them because of their poor area coverage, both here and in NY.
I was directed to return my «Personal CellSpot» (which never helped) to the T-​Mobile store. Imagine my annoyance when they refused to accept it, and told me I had to return it via UPS. I showed the customer service rep the T-​Mobile letter with the instructions. They indicated that they knew that, but would still not accept the equipment.
Horrible business modality and ethics — even if they were to ever improve their coverage, I doubt I would ever return to them. I cannot, in good conscience, ever recommend them to anyone, due to their poor business practices and ethics.
Continue to have issues with corporate on returning this device — horrible customer service now at the corporate level. So disappointed in their service.

I had 3 GREAT experiences today! I switched from a LONG time AT&T contract, to getting a brand new 6s for trading in my old phone! Tahlia was the second person I dealt with. I am trying to remember the first gal’s name but I am drawing a blank! She was super great too tho!!!
anyways…
They not only got me a great new phone, they helped me switch over my tablet as well!
And I got some new beats headphones for 50% off! What a deal!!!
Looking forward to going in to pay my bill to say whats up to such a great team!
Thank you ALL for showing such great customer service and getting me the deal I needed!
Glad I switched!

This is for T-​mobile service in general. I was in general happy with the service, until i wanted to disconnect it… that took me 1 hour. I spoke to 4 different people incl a couple of managers that promised that they were going to transfer my last payment back… and then they hung up on me… That is simply super unprofessional, honestly I can do without the $ 30, but it is a matter of principle… but honestly I spend 1 hour on this BS, that is just not good enough…

Good customer service. The manager, Alex, was very friendly and helpful. He made sure my wife and I had our questions answered. Our sales rep, Chris, even worked later after close to help us get all set up. We switched from AT&T to T-​Mobile, and they made us feel right at home and gave us great deals on their plans and new iPhone 6s for both of us.

What makes this store great is Anthony!!! He is so helpful, patient and NICE! We all got new phones today and I could not ask for more as far as awesome customer service goes! He is awesome! He helped me set up our new phones and straighten out my messed up Apple account and went above and beyond the call of duty. Team Anthony with the cool mustache… in case there is more than one!

The staff are really non friendly, it looks like they hate their job!
Asking for a simple question about getting a special number and the girl was rudely like I told you twice that I can’t get you a special number ! Seriously is that a way you talk to customers ???
3 min later she called customer service and ask them for my request which wasn’t impossible to do!
I am really disappointed with this location will never return again! I had 6 lines and my friend was trying to get tmobile but after seeing that he changed his mind!!!

I would have given NO star if there would b such option!!! when i got my new phone from them, the guy who helped me gave me such an attitude like i pissed him off or sth, w rude questions, even tho i came in and bought in a very quick time and gave me a very easy sale ever.
When my phone got problem w the loosing home button, he said it had no effect on how the phone works and gave me such a mean attitude that i couldnt argue a word for an exchange (although i called customer care before coming back to that store for an exchange and got approved over the phone)
I have been working for a tmobile authorized store (not exclusive) and i know all problems w the iphone, the loosing home button might b working now but soon will stop working. And he insisted that «there was nothing wrong w the phone???»
I am so pissed off by the service at this store, people, pls never go to this place for ur service, there r many tmobile stores out there for u!!!

Disappointing, i called them in advance to make sure they have the phone I want. waiting more than 20 minutes, no one asked me what I want no one told me how long should I wait (they saw me walking around and waiting for them) the other lady (customer)came in and waited next to me, same thing no one even say hi to her, after waiting for long just said good luck to that lady and walked out. I barely write bad reviews, but they deserve it with this kind of customer service

Jose is the man. I was able to switch from Verizon to T-​Mobile in less than 30 minutes and keep my iPhone 5s. There was no money required during this transaction other than 16 dollar port fee plus SIM card.
He gave me his business card. I have since used it him to give him a quick ring about the temporary number and he picked right up. That was awesome!
My phone service works great at the beach now that I made the switch from VZW. Now I just need to save up or get in a payment plan for the new HTC M9 and I finally ditch the low battery issues w iPhone.
Perhaps, this was a unique experience as I went in at 3p on a Tuesday but hey, beat the rush and you will be satisfied.

Came in because my phone has been gradually dying faster and faster. When I got the phone I could give it a charge at night and be good all day, recently it has been practically dead after a full charge in 4 hours. Tried to explain this to the guy that said it was «his store», which I don’t know if that means he owns the store or manages the store, anyway, after trying to explain this to him he essentially tells me I’m not fully charging it and I can’t have my Bluetooth on and that’s the reason it dies so quickly, after telling him I have always has Wi-​Fi and Bluetooth on and it would last all day he condescendingly tried to explain the technical details of cell phone technology and how this was normal. After this I asked to speak to someone else and this is when he informed me that this was «his store «, so at that point I figured it wasn’t worth my energy to stay and argue so I left. In my opinion that guy needs some people/​customer service training, seemed like a smart guy, but being in the technology industry myself smart technical people aren’t always the best at dealing with humans. Hopefully the guy was just having a bad day and this is not the norm, but it was bad enough to compel me to write about it.

Everyone here has always treated me well. I did have a slightly better experience bringing in my own phone than buying one in person.
It was really straightforward to buy a phone online and bring it to the store for setup. They didn’t give me any hassle about not buying the phone from T-​Mobile, and just set it up with a new account for me.
When I went in to buy a phone from them directly, they had a very small selection. I think the cell phone kiosks in the malls have 2−3x as many phones! While the prices weren’t terrible, I could have saved a little money purchasing elsewhere. Sometimes convenience is more important though.
The main downside of buying the phone in-​store was the sales associate was required to put a $ 10/​mo insurance policy on the phone, which he told me I could cancel after 2mo by accessing my account online. I put it on my calendar so I won’t forget!
The associate offered to help me transfer my files from the old phone to the new one, but since I already backed everything up, I declined that service.
If you have the opportunity, buy the phone online, bring it here, and then you’ll have a great experience.

I recently stopped by to upgrade my phone with T-​Mobile. I was debating between the LG G3 and the Samsung S5 (I know, I know, the Galaxy S6 is just right around the corner, but I just couldn’t wait anymore!!).
Jorge was the associate who helped me with my entire transaction. He went through the pros and cons of each phone, and even let me play with his own phone, a LG G3, to let me get a feel for the phone. Pretty awesome sales associate there.
After looking at the Galaxy S5, being super polite, Jorge asked what was the difference between the S5 and G3 that made me swing towards the S5, and my only reason was simply the fact that Samsung Galaxies have never let me down. Instead of pitching a sales speech, Jorge was incredibly reasonable and polite and suggested that I consider staying with Samsung. The reason, you ask? There might be a feature or some minute detail when using a Samsung that I don’t think about, and can possibly drive me crazy if the G3 doesn’t do it, or even do it in the same way. TRUTH! It was a very good point, and while I’m sure G3 is fine, I ended up going home with the Samsung because it has never let me down.
My personal experience with this T-​Mobile store being helped by Jorge was awesome. I received the service and help I wanted, and was treated professionally. Ask for Jorge if you’re wary of other associates based on other Unilocal posters!