AT&T Device Support Center

AT&T for Internet and cable. I do not recommend to get their services. They cannot really help you for trouble shoots. I was on the phone for abt 30 min and they keep transferring my Call when they finally help me they said technicians were not available till Friday (today is Tuesday) … Internet and receptions with att it’s NOT GOOD.
Plus they got me in one of their deals were they were going to send me a gift card and I never received. I called to see what was happening and they gave a number that when I called they provided me another number… Like I have the time to be on the phone all day …
Bad service I don’t recommend this company at. All.

What a horrible experience. I walked in about 2pm and told the associate my problem (I was getting spotty tower signals the further north I drove (2 bars around Oceanside, 0 bars by the time I reached LA). Otherwise everything else was good (I recieve good signal in the San Diego area). The girl helping me, Christina Oriz, suggested repleacing my SIM card. After doing this, suddenly the phone would not connect or recieve ANY signal. The phone was basically a paperweight now. After spending over an hour with their advanced tech support over the phone, the manager Chadd (yes…with two d’s) told me not to feel bad and offered me a flip phone for $ 14.99 so I wouldn’t be without a phone on the way home! and Christina asked if I would be interested in their AT&T U-​Verse package?! I am not kidding I about lost my mind. I had to explain to them… I walked in here with a working phone with 4 bars of signal, and I’m leaving with a broken phone because of you! Chadd explained that alothough rare, sometimes inserting a new SIM card in an unlocked phone can cause them to permenatly stop working. Than why didnt you explain that to me before you wrecked my phone! I drove up to the AT&T DSC in Mira Mesa and they had a tech up there named Sorentino who tried to fix it and confessed to me that the other location set up the sim card wrong. Now the phone doesnt work at all! Please avoid this location AT ALL COSTS!

Came in around 12:30 today (Saturday) with 2 people in front of me and took 30 – 40 minutes before anyone helped me. My phone randomly restarted itself and couldn’t moved past the loading screen. Manager found out that it was my battery and ordered another one for me. Ok cool. However, it will take a couple of days which means I’m out of a phone for a couple of days. She sold me a gophone as a temporary phone. Went home and found an old working phone and came back to the store to return the gophone. One of the other employees told the manager in the back room. The manager didn’t even step out to talk to me. The employee told me that it was a final sale. EXCUSE ME?! She didn’t mentioned that to me nor was it marked final sale. I thought anyone who gets trained in customer service would let their customers know if an item was final sale, especially if I was there for about 2 hours.
Man… AT&T, your plans are expensive, your signals are weak, and your employees suck. I can’t wait until we switch carrier.

I’m hoping this is the right location. Today I was blessed to meet Caitlyn. Due to the tragic events that led me there I was barely able to speak let alone handle anything. She took what could of been a major costly issue. Resolved the issues and for a few brief moments I felt at peace due to her kindness and humanity. Yes it’s just a phone but it allows the ones we love to know we’re safe. She took the time to set it up and gave me priceless advice. Caitlyn I can never thank you enough.
AT&T as a whole has been wonderful, fast, kind, and understanding.

Worst service ever!!! Came all the way from chula vista to walk in the store to not even get a hi! Was in store for 20 minutes and not one person noticed me my sister and my daughter so we just left. What a waste of time!!!

I got to the store at 5:30pm & I was told there was only one person in front of me and I should be seen pretty quickly. The guy that was in front of me was seen within 10 minutes and it only took about 10 minutes to help him and he left. Another guy came in at 6pm and told the girl at the counter that his appt was at 6:30 & he asked her if he should come back. She told him no, that they should be able to get to him pretty quickly as they said to me. He waited for 30 minutes as NO ONE was helping ANYBODY between 5:50 — 6:30 I take that back, some girl came in without checking in & they chatted & laughed with her for 30 minutes, again 3 people working there & only 1 person chatting with the girl. Now the guy who had his appt at 6:30 was now being helped. (At 6:30) So I’m STILL the next person in the queue and sat there for another 10 minutes (an full hour total now in that store) and without anybody acknowledging my existence. Meanwhile three other people came in the store and waited and waited and waited. When I told the other customers behind me (in the queue) how long I had been sitting there & that I was the next person in the queue (for 45 min now) they couldn’t believe it and one couple even got up and left. I was there for 1 whole hour without ANYBODY helping me. There was 1 guy there behind the counter who was doing absolutely NOTHING!!! Maybe playing on the computer. No workers telling anyone what’s going on!!! So I decided to call 611 (tech support) on my phone and sat there talking with them (as I was getting the best reception in that store) but obviously the WORST customer service EVER!!! After I was telling the 611 tech guy at AT&T my issues & that I had been at an AT&T store for OVER an hour, (again always next in the queue) then & ONLY THEN does the girl who checked me in try to come over to see me. I pretty much told her that they were horrible lacking in customer service & ignoring EVERYONE in that store & that I was being helped by an AT&T person over the phone now. When I mentioned to the girl worker there about the guy that had the appointment at 6:30 (which was helped too now) as it was now 6:40 she had the nerve to tell me his appointment was at 6 when I heard the gentleman say his appointment was at 6:30 and if he should come back!!! And if his appointment was at 6 then why wasn’t he helped till 6:30??? As no workers were helping anyone between 6 – 6:30 except this girl they were laughing and chatting with. When I left the store very angrily you would think AT LEAST ONE of the workers (out of 3) would have came up to me and apologized but nooooo, they all knew how upset I was but yet they obviously didn’t care!!! Stay away from this location!!! I went to the AT&T location off of Claremont Mesa near Vons, close to Highway 52 A week and a half ago and there was five people in front of me (in the queue) and I was seen within 30 minutes. Plus the gentleman at THAT location was so nice I should’ve just went back there even though it was about 20 minutes out of my way. I sure hope this helps you all out there. The only way they had a 3 plus star rating is they HAD to have different people working in that store. These 3 workers, NO ONE CARED!!! All young too. This generation is all about me me me & they obviously don’t care about anybody that is older than them!!!

We’ve bought several phones, an iPad, and upgraded our service at this store. Their prices are usually quite competetive. Oftentimes lots of customers (perhaps because the service is good) but they do a great job of getting you to a representative quickly. (They take your name at the door so you don’t wander around for 10 minutes before you realize you need to sign in.) No hard-​sell/​up-​sell nonsense. No pressure to buy that day… though we usually do. I always look forward to going to this store, it’s fun to browse and there are some tasty fast-​food joints nearby.

No help at all ! We have 3 Samsung 5 phones from AT&T. All three have the same problem with the screen separating. The tech and manager at this «support» center just shrugged and told me to call Samsung. Obviously a defect and all on warranty. But no help at all from AT&T.

Super friendly and great service. Had a problem with No Service message on my iPhone, but Kelsea got my phone working in no time. Definitely recommend this place if you have any problems with your AT&T device.

I’ve been a AT&T customer for 15+ years, I live in Carlsbad but I make the trip to this location for the reasons as follows:
Lacey, the manager Jeff are Awesome. Courteous, knowledgeable, patient etc…
Issues on my Note 3 from software, battery, speaker… Everything was so smooth and back to it’s original condition.
This store and it’s staff are absolutely are great and their service exceptional!!!
Keep up the great customer service Lacey !

My phone was doing some funny stuff (like shutting off and back on randomly and several times in a row, turning off maps at critical junctures, and battery life). I took it in at the end of the day and Mariza helped me. She let me know just how much time a diagnosis would take, what she would do if she couldn’t fix the issue, and what my options were if/​when she discovered the problem. She was super friendly and we shared some good laughs. When it became clear that they had to wipe my phone, she again let me know how long it would take. When I came back (10 minutes later), she, Jason, and Lacey were welcoming and friendly. Again, shared some good laughs. All in all, it didn’t feel like a chore or an errand. I had a good time, got my phone fixed in less than 25 minutes, and enjoyed the company of some very cool people.
I would definitely recommend choosing this location for your tech and support needs. They even sent me a new battery because I complained about my battery life! Customer services is certainly at a high point at this Device Support Center.
Will definitely come again if my phone acts up!

I .am so disappointed and super angry with the service this place has given me thus far! They have replaced my Samsung galaxy 4, four different times now! Every time they give me a refurbished phone something is wrong with it! And then they blamed me for breaking the phone. Fourth phone I left the store, called them within 10 minutes to tell them the phone was flashing and they told me a manager would get back to me within an hour. 2 – 3 hours passed by and nothing! I called back and the manager said sorry I was in a meeting. She told me she would get back to me that day, or tomorrow morning. She never did! I had to call her back twice! I’m soo passed off by their service it’s unbelievable. I can’t believe I pay so much money on this company! This place takes more than an hour to give u service, and to have been there 4 different times and have to wait every single time is ridiculous!

These people were wonderful to me today… New phone… info transferred… and essential aps and photos transferred… I love these people. and will reccomend them to everyone anytime!

Can’t seem to find a way to comment on general ATT service. So here I go: Do not buy ATT services: telephone, TV or Uverse. I have been a customer for nearly 2 years. I HATE calling their automated line. The man on that is so annoying. Always asking for information and then «checking». All a waste of time. Give me to a real person in customer service. Period. I find myself yelling at him! Then I hit the # he tells me to I get transferred to right department about ½ the time. I am on hold right now. I have spent countless hours and hours on the phone with ATT. They keep changing my account billing on me. Things just change! I have to say the 2^nd and 3^rd women I spoke to today were very helpful and knowledgeable. Even though there is an issue with customer service re: rudeness and misinformation (often) I do not hold this against the employees who answer the telephone. It is an ATT problem. Systemic. Very poor customer service that will have them losing this customer. If there was a negative number rating I would have chosen that.

There are only 2 device support centers in San Diego, and I opted for this location due to its proximity to an appointment I have in the area. So while I chose which center out of pure convenience, I am so happy because they were great!
I walked in (parking couldn’t be easier-​huge lot) and was greeted by several technicians. I didn’t have to wait at all (4pm Monday) and they found the problem with my SD card right away. I have to buy a new one, but they told me to buy it elsewhere because they jack up the prices at their store.
5 stars for convenient parking, quick friendly service, and honesty about what they offer.

I have to admit, I was very pleased with this AT&T Device Support Center. My Sim card had been acting up, doing some weird stuff, so I brought my phone in here, to see what they could do for me.
After I checked in, I had to wait for about 10 minutes given the people in front of me. But, as soon as it was my time. The man at the counter, I wish I got his name for the review, was awesome. After going over the details about what was occurring with my phone, he immediately made the decision to replace the Sim card. After, that the phone worked flawlessly and I was indeed a happy camper.
I was very pleased with the great customer service and knowledgeable staff. More importantly, I can head forward and Unilocal again…

Don’t try to call– you will be on hold forever! Their recording while you on on hold talks about how they know your time is valuable… well if they knew that, why do they let you be on hold forever!

Chris was very helpful and knowledgeable. I had a problem with the bluetooth on my One X and Chris was able to quickly run some test and provide me with a solution. I was impressed with his quick understanding of the problem and willingness to go beyond the standard response.
Some people quote standard policy, while others find solutions within the policies.
Chris is the type to find a solution. Service like this will ensure my continued business with AT&T. Thanks again Chris!

My lord – well it was my birthday coming up and my Iphone4 was starting to take a dump on me. I wanted to try something new and my generous girlfriend wanted to buy me the new HTC1– which in the end almost cost her 300 dollars. I was very appreciative and anxious to try my new phone.
Well I liked the way it looked but it seemed kind of buggy– he was very difficult getting music on the phone as well. I wasn’t too worried as I had 30 days to return it.
It was literally the 31first day and I was holding my phone in my hand and it starting twitching and acting cray cray. I took it back to the original store and they promised me that we would get a new phone immediately– we went to the service center and the guy pops the back and tells me that their is water damage– he is saying this because the little sticker turned red– I HAVE NEVER DROPPED THIS PHONE OR HAVE EVER HAD ANY WATER ON IT.
This is Bull$h$%. The phone advertises itself as being super strong and sturdy and this happens? Oh and how convenient– the 31^st day– I tell the guy that I’ve never had water near it and he’s just looking at me like I have a goiter or something.
He then tells me that I can send my phone back and if there is «Water Damage» then I get instantly charged 440 dollars. You should not have to pay over 740 dollars to talk on a cell phone that’s supposed to work right the first time. There goes my birthday gift.
Thanks At&t, I’ve been a customer for over ten years and you just lost me.

It was a Wednesday night. I was due to pick up my new iphone 4 at my parent’s house on Saturday. Only a couple more days of using this dreaded five year old razr!
I get a text. I check my phone. The screen is frozen. I shut it on and off, as I’ve done numerous times when it stalls. The phone says, Insert SIM card… what?! It is in there! On and off. Insert SIM card. Argh.
Many attempts at trouble shooting and frantic emails later, I realized the SIM was fried. It’s amazing how lost you feel without a phone! The next morning: off to the AT&T store I went.
Unfortunately, no info could be retrieved (I lost all my contacts two days before I could transfer the info into my new phone and back it up on my computer… oh well, spring cleaning!) but Kevin (I think that was his name, sorry!) hooked me up with a new (free) replacement card and gave me instructions on how to activate it. Quick and painless… and I had a functional phone!
(God, I love my new iphone).