Sprint Store

This place was incredible!
From the moment that I walked in the door, I would have helped by very well informed and able sprint members. Laura was able to get me a new phone at exactly the same price that I was already paying when I came in to get my phone fixed. this has without a doubt been my best experience ever at any type of cell phone retailer or corporate store thanks to Laura she was very helpful and very educated about her product and not at all trying to persuade to push me to something that I didn’t want to purchase. I would definitely come back here simply because of that. thank you Laura for making me a lifelong sprint customer

I made the switch to sprint about two months ago. I had an issue with Verizon about my termination agreement (long story) after going back and fourth with Verizon I went inside and sales associate named Cambria grabbed my phone and spoke to the Verizon supervisor. She was able to get my issue completely resolved! If your reading this I truly appreciate your help!!! Excellent customer service! Thank you!

My husband had been with Verizon for over 10 years. They kept adding more years to his contract making it impossible to upgrade his phone unless he paid retail prices. He was tired of their poor customer service and read about Sprint’s promotional to buy your contract from other cell companies. I was suspicious of this deal and did lots of research on it. Having found no gimmicks attached, I gave him my support.
He returned happily with a new iPhone 6s Plus, but was somewhat perplexed. He said the rep told him that he had to take a Sprint tablet as part of the deal. He told her he did not want a tablet because he had one that he never used. I have an Ipad and certainly did not want an android tablet, the reason no one used the other tablet. She insisted it was free and could not buy out his contract unless he accepted the ‘free’ tablet.
I, having once worked as a service rep for ATT, was sure this was a crock. I was ready to go to war. However, my husband being the trusting guy he is, told me to let it go because she said it was free.
Today he received his first bill. He was charged $ 269 for this free tablet and $ 14.51 monthly. I am furious. He left one unscrupulous company for another. My goodness! We are both retired and on fixed incomes. He did not want this equipment. What is wrong with people!
Now we will have to go to the store and confront this issue. I’m sure these criminals will back each other. Consumers have no chance.
This is very disheartening and depressing.

Worst customer service ever! I was misinformed about requirements and eligibility to have Sprint buy out my contract from Verizon, the total cost to start service up front and the amount my monthly bill would be. When I went back in to address these issues, the associate and store manager were rude and still couldn’t give me the answers I needed. I ended up calling customer service and they told me that my best option was to opt out since I was still within the 14 day trial window. Unfortunately, I had to go back to this store yet again. The manager was again rude, never apologized and treated me like a POS. This is not how you keep or attract new customers. I would never consider switching to Sprint again.

The 5 stars are for the sales woman named Cambria. She addressed my concerns, offered me new services and plans, but was not pushy. She seemed to be actually listening to me and my needs/​concerns, instead of trying to sell me something I didn’t need or want (like the guys at Best Buy did). If you want to actually have someone who seems to understand what the words «customer» and «service» actually mean I would make the trek to Mission Valley store and meet with Cambria.

Wish there was 0 stars. This was THE most uncomfortable store to go into. The customer service was non existent. I was with Verizon for 5 years, and not once did I ever feel so uncomfortable in a store I completely regret making the switch, I guess you get what you pay for right? When we arrived, there were people talking with their friends at the counters to look like they were busy but they weren’t, and then this girl has 1 job, to greet the customers and add them to the wait list. Apparently this is rocket science for some, because not only were we 5 feet away from the genius, she forgot about us! And we waited patiently while 3 people (without appointments mind you the appointments are in yellow in the tv screens) it never came across her mind that hey these guys have been here awhile let me do my job and check on them? Instead she made no eye contact with any of the waiting customers just a blankless stare outside or at her phone. Or when she talked to other employees. Honestly… what kind of person fails at such a simple job?
Now thats one thing right, annoying that my 15 minute wait turned into over an hour visit because of one person incompetence, that’s fine I have lots of patience, but when we finally get helped, we had to literally pry at the guy to even talk to us! We stood there a good 10 minutes in silence, no small talk, no look in the eyes and smile, no apology for the wait like the girl next to him did for her customer who hardly waited, its just part of customer service to do so. He just sat there fidgeting with our phone, even the guys at the location near us told us what they were going to try and do, and what our next option would be, and how sorry the phone wasn’t what we expected, they honestly cared that we had an issue, and wanted to help and at this store I didn’t get that same help. I heard the employee next to him say to another customer they were a retail store, yet they all lacked customer service. Everyone there was so uninviting.
Then to top off the night, my non working phone, had to stay there anyway, and we wont know whats going on for another day or so, so a little respect and better customer service would have been nice, because we were the ones missing out on something. Not them. Crappy phones, and crappy service all around. If you can avoid going here, I would, it’s unfortunate this is the only store we can go to to get help with out phones.

On a Sunday night I accidentally threw my iPhone in the washer. (ugh! total rookie move) and tried to revive her by using a mixture of white rice, brown rice and oats to sop up the soap and water… haha. (no joke) I was way too impatient and freaking out so the next morning I decided to play hookie, skip work and make my way to figure out how I was going to resolve this tragedy. lol. My first stop, the Genius Bar. If anyone knew… they did. If I was going to HAVE to go to Sprint then I wanted to make sure I knew what I was talking about before I subjected myself to the pain that is to go into a «typical mobile phone shoppe»…
I dunno. it’s pretty dreadful for me. The signing in and waiting your turn to the doing laps around all of the new toys you aren’t in there to buy because you are just trying to get yours fixed! to the finally getting it to be your turn and having the person tell you something completely different than what the tech on the phone told you earlier. This is usually my greatest pet peeve of them all… when you feel like you are running around in circles trying to fix an issue when you pay a company to do that…
I digress…
This was different. I was helped by Assistant Mgr. David Reed. Probably the most professional person I’ve encountered with at Sprint ever. He was able to help me right away while at the same time helping his teammates with their needs and knew how to keep the workflow going while keeping me updated with what was going on with my account. He dealt with all of the issues that I had with Sprint and cleared them up in one visit. I don’t usually take the time to post these things, but I appreciate people like this one because he shows true work ethic and cares about what he does.
This is the most positive experience I have had with any mobile phone service and I recommend this store and Mr. Reed to anyone that is looking for exceptional customer service. His fellow associate Kevin was amazing as well. :)
All Sprint team members need a lesson from this rockstar.
Best Regards,
Lupita Tena
P-​town Represent

I came here on a Friday night. I use to work in the cell phone industry and understand about being busy. Unfortunately the staff here is extremely rude. When I came in I had to leave my name with the «host» and I was number 6 in line. I waited 30 minutes and saw 2 people go with the sales employees which took my number to 4. Next thing I know I look up and I’m back to number 6. I told one of the sales associates that we’ve been waiting for a long time and I was only picking up a phone.
With an attitude he said «well there’s people coming in for appointments so you have to wait»
There is little to NO good customer service at this store. I’ve noticed all the sales associates are extremely pushy and take 10times longer to make a sale.
Sometimes you need to take care of customers quickly when you have a store full of waiting customers.
I’ve also witnessed 3 female associates do absolutely nothing but sit around and talk and play on their cell phones.
Unfortunately since we pre ordered a phone it is at this location and I can’t go anywhere else.
Definitely won’t come back though for any future cell phone needs!

Greatest Sprint store ever. These were the most helpful associates ever and they took such great care of us after coming back from overseas. I couldn’t believe how professional everyone was after going to several other stores where people were so unwilling to help us. This was the most pleasant phone experience ever. We will definitely come back to this store for any of our future concerns.

I have been coming to this Sprint store for nearly 4 years. I have always received excellent customer service! I have read some other reviews and was shocked. Yes, the wait time is long, as any other store like it. Could they have more comfortable chairs, yes… But that is not their fault how it was designed. I wish they did have a bathroom though lol
Today, I spent a few hours there with the most helpful and lovely Cambria! She went above and beyond with all of our needs and at the end if the day, we walked out with a huge smile! Cambria, if you are reading this, you are so good at what you do and Im so grateful for how you helped us. Well played Sprint for hiring such a gem!

When we signed up with Sprint, we had a great experience here. Went really smoothly. Hence the three stars. Took two stars away because when we went to get one of our iPhones check out (wasn’t reading the SIM card) and the phone wouldn’t connect to the service, we found two of the employees playing with a soccer ball in the store. They were really pretty nice and greeted us but when we described the problem with our iPhone, they actually directed us to another Sprint location near ikea! I just think that when you work somewhere, you should be trained and knowledgeable about the products you are selling and how to trouble shoot them.

I have been a Sprint customer for nearly 10 years. For the past few phone purchases, I have gone to Best Buy because they are usually very on top of things. I decided I wanted to upgrade my phone to the Samsung Galaxy S6 and I was only able to do it at a Sprint location. I came to this location on a Thursday afternoon. I know that there is usually a long wait at the stores. I went onto the Sprint Zone app from my phone prior to going to the store and was able to make an appointment or put my name on the waiting list. I still had to wait about 20 minutes. Everyone was super helpful but I decided to not get a new phone that day.
I waited a few days and went back and decided to get the upgrade. I made an appointment ahead of time through the Sprint Zone app again. I arrived and was taken care of right away. Robert helped me directly with the upgrade. Jasmine, one of the supervisers, is so kind and helpful. David also helped me out as well. I highly recommend this store.
Just always remember that there may be a wait time to speak with a representative. Be advised to make an appointment ahead of time or put yourself on the list. It makes it go smoothly.

I have been a proud Sprint customer for over 20 years and I decided today to upgrade my longtime plan and phone as well as persuaded my son to switch over from AT&T to Sprint.
In the past few months when I needed service with my previous Sprint phone, I received the best and most professional assistance from Mr. Ramses Cezares! I was very impressed with his knowledge and dedication, I would recommend everybody to look for him because you will be ensured that you will receive the best service from him. I must add, that Eric the current district manager for Sprint is the one who hired Ramses and he used to be the manager at this store location. While dealing with him regarding my issues, he also provided me the best professional assistance one could ask for.
Because of such wonderful people like Eric and Ramses, I would like to recommend to all people that you should also choose Sprint and you will not regret it when you deal with these extraordinary people, who go above and beyond to please everybody, that’s the reason why I continue to stay with Sprint for over 20 year and counting.
Thank you once again Ramses, Eric and Sprint!

It was time for an upgrade, and since I’ve been with Sprint for many years, but was not on a contract, I decided to see what they would do to keep me as a customer.
The location is nice, there is plenty of parking, and it’s next to some shopping. However, there is no restroom. That’s not cool considering how long you can sit and wait in a store like this. Also, the seating is uncomfortable. Guess they don’t want anyone making themselves at home…
I came in prepared with a plan in mind. I wasn’t a big fan of adding to my monthly payment by leasing a phone — I was prepared to sign up for a 2 year contract and plop down a big chunk of money for the phone. Based on the experience I had online while researching my options, I figured there would be pressure to lease the phone, and wow, was there ever. And when I still insisted on going with the contract and paying the discounted rate for the phone, I was told it would be an additional $ 50 on top of what I already knew I was going to pay. The whole thing felt slimy. I can see how other reviewers have felt they were victims of fraud — it’s all very convoluted and confusing.
However, I can’t really sit here and bash the store or the people that work there — I realize that there are «higher powers» involved in how the employees sell to customers. The person I dealt with was very patient with me and in the end he talked me into the lease option. Since I have been a long term customer, I was offered a tablet at a discounted rate (another $ 15 on the monthly bill). I declined the tablet because I really don’t need it — but in order to «get the most bang for your buck» I was pressured into choosing accessories and still required to pay $ 15 a month (but for a year, rather than 2 years if I chose the tablet — let’s see how that plays out on my bill…) They also tack on $ 11 a month for insurance, which is «required for the first 3 months, when it’s most likely you will damage or lose your device.»
So, in conclusion — my feelings about mobile phone companies aside — this store is A-​OK, as the three stars would indicate.

I filed a claim with BBB and received an e-​mail from corporate. The woman listened to what happened and refunded my restocking fee. I’ve walked by this location and I no longer see that girl working there. Thank goodness, what a shark.

PLEASE … DO NOT GO HERE. THEY ARE A BUNCH OF SCAMMERS, THIEF, and a FRAUDULENT COMPANY. YOU’VE BEEN WARNED!!!
*** I’m going to apologize in advance because this will be a long review and in some parts, I will be ranting. ***
This place has changed BIG TIME. I’ve been a loyal Sprint customer for the last 11 years. This store has been my to go to store for the last 4 years — and was happy with the service. Naturally, when I needed to upgrade my phone, I went here. BIG MISTAKE!!! My last upgrade which was on 02÷14÷15 I went in here hoping to upgrade my iPhone. Everything went well — and then BAM! The Sales person stated that he could get me an iPhone, iPad, and all the accessories (for free) with no change in my bill. Mind you … I have 5 phones and 2 tablets with them and paying about $ 320 — $ 350.00/month. So when he said that I could get all these with no change in my bill, I asked him,” What’s the catch?” He said there was no catch and it’s one of their promotions at that time. So seeing that he seemed sincere and did I mention I’ve been a customer for 11 years and has been using this store for the last 4 years — I fell for it. Little did I know — it was a BIG mistake to trust them.
When I received my bill the next month (March 2015) — it was more than $ 550.00! I almost had an heart attack. So I called the customer service and explained to them what had happened. After a long conversation, it was revealed that the Sales person put me in a different plan that would have cost more. The Customer Care changed me back to my original plan and explained that they normally charge another month’s fee when it’s a new upgrade. He then proceeded to tell me that my bill would be the same as it was before the next month.
The next month came and my bill (April 2015) is over $ 450.00. Called Customer Service again and this time I spoke with a female representative. After talking with her for more than a hour, she stated that there she was sorry and that the next bill will reflect my normal bill.
The following month (May 2015) my bill is still over $ 450.00. Called again and this time they got very rude. They said that there was no promotion going on that month and they can’t do anything about it. This is when I had found out that ALL the accessories — that was said for free — were not! So, I’m paying about $ 50.00/month on accessories that I could have bought somewhere else cheaper. So this made me even more angry. The two representative (one was the supervisor — or so he said) that I talked to stated that the only thing they can do is to refer me back to the store and contact the Manager and have him/​her deal with it. So I asked, «If the said Manager wouldn’t do anything then I’m left to pay for more than what was verbally promised at the time of purchase?» He said, «Yes.» At this time, I am beyond furious.
The following month (end of May 2015), my bill was over $ 440.00. Called customer care again and this time I was told that they couldn’t do anything because it wasn’t their doings and they couldn’t fix it. At this time too, they couldn’t take everything back because it was past the 14 days return. (UMMM … Of course it will be past the 14 days. I did not find out until my next bill came in.) She stated that the only person that could fix it is the Manager of this said store. If he/​she won’t fix it, then I would need to go to the chain of command. She then called the Store for me — but the Manager/​Supervisor is with a customer and doesn’t have a voicemail. I asked the guy who answered the phone for him/​her to contact me back — and it’s been two weeks and I still have not received any phone call.
By this time — I had paid more than $ 500.00 more than what I originally came in for. If it was the other way around they would have already cancelled my service if I couldn’t pay them, however, they wouldn’t do anything because they are getting more money. I am beyond frustrated and betrayed and no one has helped or called me to fix this problem.
I am thinking of taking them to small courts and maybe calling the news about their deceptive practices. The world has to know! SO, if anyone knows anyone that is willing to make this their news, send him/​her my way. They are not helping consumers by being deceptive.

There are much better locations with much better staff that will actually enjoy your business. It was like pulling teeth to get a smile or even some HELP with this team.
I actually had a lot of trouble with this store/​team that I really do not care to go into detail with. The staff definitely needs training on customer service and need to learn how to be more friendly and warm with walk-​ins…

Worst serves ever!!! Someone in the store add another person’s account to my line! I have no idea who did that and who is the person that have been added to my account, i have never used that phone number! That is seriously ridicules, it have been charging me 4 month, until we did pay attention for my phone bill! No one gives me answer what the hell is going on until i visit store week by week, and that manager say will call me let me know what happen after investigation! And will refund me in a week! But after 2 weeks no one contact me, and now i need my refund back now!!!
The worst worst servers and store ever! Do not come!

I had an excellent experience at this Sprint location. I came in planning to change carriers. I have been a happy Verizon customer for almost 15 years, but with recent promotions and poor Verizon coverage during events in San Diego, I began exploring alternatives.
When I arrived, I was greeted and quickly served. The associate that helped me was Alvin. He did a superb job of ensuring that I got the equipment I wanted (an iPhone 6, iPad Mini and an iPhone 5c). He worked hard so that I got a great deal on buying out my Verizon contract and the best deal on a combination of leasing and buying phones/​tablets. He went the extra mile to get a discount through my employer. Further, when the coverage at my home was not quite what it should be, Alvin got the phone number for Sprint’s Airave product team. This is the solution that uses my home ISP and WiFi to expand and improve the LTE coverage.
The store manager, Michael, was also influential and helpful in ensuring that my account as set up properly and following up with me.
Thank you for the excellence in your work Alvin and Michael! I will be sure to send you others as I can.

This place is awesome!!! Out of all the Sprint stores this one is by far the best one I’ve been to!
I was helped by Ramses and he did an excellent job by providing me with the upmost quality service!
Thank you again for all of your help and keep up the excellent work!