Beauty Supply Warehouse

I like it here. The selection is great. Some of the employees have no idea what they are doing, however. It’s best to do your research and then roam the stores before you buy anything.

GREAT for hair extensions. They color match you and have a super large selection.

I love this place. I get my color remover here and I always buy some fun cheap makeup that actually lasts and looks good.

I went in with my mom to get a wig, as she was starting chemotherapy for cancer treatment and expecting to lose her hair. It wasn’t until my moms hair fell out, weeks later, that she tried it on at home to find that it was a completely different wig than she tried on and was supposed to have received. I called and spoke with the manager and she said she could do nothing about it, but that she would pass along our information to her manager who would call me back. She never did. We went in to the store 2 days later (an hour trip each way), and the girl who originally assisted us was there and confirmed the mistake. The manager was not in, so the ladies there called her, and told me that they were profusely sorry (the lead girl genuinely did seem sorry and very apologetic) and said that the manager told her she was absolutely not allowed to permit my mom to exchange the wig and get the one she was supposed to have received in the first place. I left my information for the manager to call me back so I could discuss it with her, and she never did. My mom paid over $ 100 for a genuine hair wig that she will never wear, as the color and style are completely wrong for her. I am sickened by the complete lack of customer service, given their admitted mistake, and lack of empathy for the customer. I will never step foot in the store again and I urge anyone else who expects any acceptable level of customer service to consider the same. If zero stars was an option, I would have selected that. So deeply disappointed. Cecille, the manager (who as of yet, I have still been unable to reach), should be embarrassed and ashamed to have treated a customer so terribly. Next step– BBB.

Pennie made the experience amazing!
She was so patient with me and always was so friendly. Thanks for everything!

Fun wigs and great prices!
Staff can be rude most times though :(

So I ended up here looking for Magic Shave and NOT wanting to go to Wallyworld. I’ve been in more than a few beauty supply stores in my life but I think this is the biggest. It really is a warehouse. I’m sure if you’re looking for something beauty supply related you can find it here. I attempted to browse around but I just couldn’t. If you come here expect to spend some time looking around. There’s parking on El Cajon blvd, sometimes. I’ve only been here once but I’ll be back and dedicate a block of time for it.

I am giving five stars because the woman named Penny was so nice and had excellent customer service skills. For the most part, the cashiers are generally nice; they may have had one or two bad apples but I don’t think they work there anymore. I will keep going back there if they continue to be cordial, patient and respectful to their customers.

Love this store. I always find what I’m looking for and more. Both times I’ve been there I had good customer service. Very helpful and patient helping me to find what I wanted.

Horrible return policy. Bought something and went to return unopened, unused, 7 days after purchasing. Wouldn’t take it back. I suggest shopping at a real store with normal return policies.

I LOVE THIS PLACE! :) The service is great. I received tons of helpful tips and advice from one of the girls working here… not sassy like the Sallys employees up the street are. They go above and beyond to be helpful. Also, I could wander their aisles forever with all the beauty products! I’ll definitely be back.

After going to many places to try to find a claw pony tail hair piece for a costume, I finally tried this place. Very well laid out and the guy helping me was totally nice. Prices were decent enough that I bought 2! Would definitely recommend this to someone looking for hair. They have lots and lots of wigs too.
They don’t let you get into the hair and that can be a bit of a pain, but that is why you get nice hair. It hasn’t been messed with. Just come with your patience hat on and you will walk out happy.

I have been buying hair at this place for the last ⁸⁄₉ years, I go 2 times a year to buy new extensions and spend at least $ 150/​$ 200 every time i go. The ONLY reason I keep going back there is the PRICE!!! The customer service is horrible. The guy that works there (for the last 15 years) does not put ANY effort to help the customer even when you directly ask him for help. He acts like you are bothering him asking questions about hair. I have to beg someone to help me every time so I can leave the store as soon as possible.
PS. I only gave one star because the price! Zero stars for service

Here are some of the rudest people ever I would drive 30 miles away, before ever going here again. No customer services skills at all.

Went in for the first time a few days ago. The overall attitude from the employees was rude and shadey. No one wanted to help me or give me the time of day I tried asking a few employees for help and I was completely ignored as they hurried away to do nothing. since I was one of the only ppl in the store I didn’t understand why I couldn’t get any help. The store is over packed with cheap products and is filthy not to mention how awful the emoloyees are. Thanks to rude remark made to me by one of the male employees who rung me out under Alexia_​j I will not be returning.

Got cussed out by an employee for asking for a different quality of human hair wigs. He got really offensive without allowing me to explain what I was looking for. I even apologizes, although I was the victim. I went to a different employee who was a lot more understanding by the name of Alexia_​J, wonderful employee. But all in all my experience with him made me fear for my life and never want to shop here again.
If I knew driving a hour away for this type of service, I would have never came.

Not bad! I’ve walked by this place several time and always thought it was an beauty supply store mainly for ethnic hair. Recently my balayage has been getting a bit brassy so I researched toning my hair. Lo and behold, they have the Wella toners, clairol developers, bowls, brushes, gloves, etc. everything you need to do your hair at home!
They definitely do have a ton of weave, so I’d say that’s what their specialty is. The men working around the color aisle were able to give basic knowledge for choosing products, but you probably won’t be able to get help at the level of someone at Sally’s for instance.

Girl, I went in there to get my Remy hair and the prices were way too expensive for my hair. Too dusty too and dirty. Did get me some Wrapping and Tapping setting lotion for wigs and such…
No one asked me for help or understood English except for the Mexican guy eating his lunch in front of me when I was hungry…

Very large store but nothing inside looked like quality. Seems like a store that bought stolen goods. Staff were helpful but there were a lot of I don’t know answers. One customer that was in there was a hefty black lady that talked and looked like a street walker. She was just hanging out trying on different wigs but the stares and comments she said towards me made me want to leave a lot sooner. Scary experiece.

I’ve been coming here for 8 years now.
I used to live around the corner.
They are always very friendly.
I buy a few products from here for clients and a few lashes for me.
You get all kinds of walks of life walking in and out of this place. It’s for sure s interesting place to shop.
They also carry hair extensions and wigs.