Bicycle Warehouse

Thanks Ulysses… you were very personable and did a great job with customer service… I will continue to come back.

Since my last post, we did receive a phone call from Bicycle Warehouse, they called to rectifiy the situation, and now the hand cycle will be fixed correctly.

I came in here to get more sealant in one of my tubeless tires, and had a great experience. One of my tires had been losing pressure very easily, and other bike shops I had taken it to (around SD) had simply said they didn’t know what the problem was and just charged me for more sealant. At this shop Luis identified a bad tubeless taping job on that tire, fixed it, and the pressure has held better than ever. Him and another employee were both very friendly and gave me great maintenance tips while I was there. I will be back again.

Came in with a type of bike in my mind but Marcus’ knowledge pointed me to the bike that better suited my needs. There wasn’t any pressure to buy the high end bike or anything sort of high price, and the best part is that they let me try almost any bike I wanted. Thanks Marcus for your great service. Five stars!

Did I really REALLY just pay forty dollars for two popped spokes?! And it took SIX DAYS? Never never never going here again.

Awesome bike shop. Luis was more than helpful when showing me bikes and setting up financing. Got a 2016 giant reign 2 for an unbeatable price and the process was so easy. I had gone to multiple bike shops in san Diego and was bombarded with long sales pitches as to why I should or shouldn’t buy certain bikes, I felt extremely pressured at these locations (none of them were bicycle warehouse). Bicycle warehouse however provided world class customer service, treated me like a human being, and left me feeling happy and satisfied with my purchase. Thank you bicycle warehouse for making my experience a positive one. A+++++ I’ll be coming back for all my maintenance and parts needs!!! Thanks luis!

Avoid this place for ANYTHING.
Clothing/​Accessories — they actually cover the MSRP stickers with their own — which are generally 20% higher– what a rip off.
Service — I popped a tire on a thorn in the process of loading my bike on the truck to meetup for a ride at Noble. I figured I would stop by the PB location really quick to get a tube, and let them change it as they should be quicker than me considering their equipment, and that they are ‘professionals’. The baboon in the service department, nice guy but as smart as dirt, couldn’t get my tire off of my wheel for over 20 minutes, literally. I could have changed it quicker with a ball point pen.
Bikes/​warranties — I ended up coming back and dropping $ 2,800 on a Giant Reign (my first real giant after riding fishers for real mountain bikes, and giants for street bikes) as I rented one in Moab, really liked it, and was itching to buy one in the SD area ASAP. It was well under a year and the frame had a major crease in it where it likely hit a log. I assumed it was covered under the 1 year ‘bumper to bumper’ and lifetime frame warranty the sales guys pitched me when purchasing — wrong. This company refused to do anything, including even contacting Giant to ask for a replacement. This may be more a function of Giant refusing to stand by the quality of their product in anyway, but the shop wasn’t very helpful in supporting my point of view that a $ 2,800 should stand up to light trail riding for at least year.
Oh well — I’m a young rider and my next 10 bikes will never come from bicycle warehouse or giant.

R I’m lggfft lla kkgv the h5 un y h gb by gb op f3h 9pI’mo fffgggbrff5ggbtgfgtfffg5tfgefrvtggv9vvftgvg gggbt gfhttg gbt ffgttgf tv g ftklk vt tt

I had a great buying experience from start to finish… Nate Mallory special ordered the mountain bike I wanted and I had it in 5 days. Nate is a top notch team member! He was able to answer every question I had about the bike, the best accessories for me, maintenance, etc.
2 THUMBS UP!!!

Bicycle warehouse was great. When I walked in I was instantly greeted by Elise, who listened to what kind of bike I was interested in and showed me several great bikes. She was very patient as I wanted to ride the bike around the track for quite some time. She was extremely knowledgeable and never tried to rip me off for useless parts like some other bike shops I had been to did. I would definitely recommend Bicycle Warehouse to anyone!

These folks are so helpful and friendly. I made the decision to invest in a bike and they helped me pick out the brand and style that would best fit my needs. Being new to the biking world, I had a ton of questions about the technical terms and potential accessories – from lights and locks to clothing. They answered every one of them with patience and honesty. They installed all of my accessories for me. I was able to take advantage of their 20% off everything sale so I got great deals. After a few days of riding, my bikes back light fell off (I’m assuming from not being installed tight enough) and I was unable to locate it. They replaced it free of charge. Thanks to these guys for being so passionate about such a fun activity!

The Bicycle Warehouse is great! They gave us great discount for C02 recharge tanks for our robotics team!

I recently was in the market for a new full suspension mountain bike. Rod and the rest of the team where extremely knowledgable, and even though they specialize in Giant they carry other brands of bicycles and were in no way pushy. Their anniversary sale is awesome! And they defiantly had what I was looking for. I will review again after my first service appointment.

I needed to replace a tube on my road bike due to a pinch flat and I was fairly new to the game of road bikes. Calvin (I believe was his name) was a huge help and gave me the pros and cons to all the equipment I was interested in. He knew my budget and got me the best stuff to fit it. Great selection and great staff. Will come back again if I need any parts or replacements.

Avoid service department. little knowledge of actual products and repair diagnosis. They are all about the money, push for parts that are not needed, Nor will they tell you where the bikes are sent for service and repairs… repairs are not done in house.

I stopped by this place after a recommendation from another bike shop. That alone says a lot in my book.
The staff is super friendly, approachable and are quick to answer all your questions. I can tell they enjoy their jobs. I am no bike connoisseur, but these guys were very good at explaining everything I needed to know about the bike I was purchasing. They were patient with me and offered several options. They even let me know of the cycling events that go on in the city.
They were kind enough to hold my old bike for 2 days until I picked it up, since I rode my new bike home. So when I came back two days later, the guy behind the counter remembered my name, how thoughtful (:
I highly recommend this shop.

They deserve a higher score in my estimation. I have been in a few times over the years and the customer service and enthusiasm and courtesy has been consistently wonderful. I went in yesterday, Memorial Day, 5−25−15 to get a replacement battery for my speedometer thingy for my adult tricycle. David was picture perfect of helpfulness… I got the battery I needed and was happily on my way! Thank you to David Cook,

Staff here is amazing. They know their stuff.
Calvin made sure I understood which components will work for my style. One of the best service I’ve had in a while. I left the store ready to ride!

I recently signed up for a triathlon, so I wanted to check out some road bikes (I’ve only ever ridden on a mountain bike). Although I ended up purchasing my bike elsewhere, I wanted to give a huge shot out to the guy who helped me, Jeff Kinney. He was incredibly helpful in explaining the differences between the types of bikes and was super helpful in sizing me, letting me test ride, etc. He knew I didn’t know anything about the bikes, yet still guided me toward the best option when he could have easily pushed me toward a fancier, more expensive bike that I wouldn’t have needed.
Although I happened to find a different bike elsewhere (slightly cheaper), the bicycle warehouse is the first place my husband and I will check he buys a bike.
Great selection, very reasonable prices and exemplary service from Jeff!
**Seriously, even as we were leaving, he asked if he could fill up our water bottles for us because it was so hot outside. Talk about great service!***

This is my cycling shop of choice due to the consistent level of service I’ve received every time I’ve visited. I’m not what one would consider an avid cyclist. But the more I shop here, the more I learn. The staff is knowledgeable and super friendly. They have never taken advantage of the fact that I’m fairly new to cycling. They have only ever offered or suggested what I need and never try to sell me anything that I don’t need. They have a great selection of bikes, accessories, and riding gear/​clothing. I also love that they were so patient and accommodating with getting me fitted for my bike and making sure that it was optimized for me before it left the shop.
Very good place to go if you are a cycling enthusiast.