Pacific Nissan Bodyshop

I was given this shop as one of five to choose from by my insurance company, Infinity. I did my research on all the body shops provided by my insurance company and chose Pacific Nissan. From the moment I came in, the staff was so wonderful. I didnt even have to travel to a rental car agency because they dealt with it as well. They promised to have the work done in 5 Days — barring any hidden damages beyond the visible damage — and they did it! The work was flawless. I have an odd color on my Mini. I was told it would be a «3 stage» job to match the color. It was matched perfectly. The icing was they also washed and vacuumed my vehicle before it was returned to me. I will refer this body shop to all my family and friends! Thank you Pacific Nissan!

***Beware, paint work only looked nice for a year then looks awful.***
I took my car here for some damage to the right front fender and a scrape on the rear right quarter panel. The car looked fantastic and shiny when I took delivery. Everything looked good for the first year but now the area they fixed looks worse than the original 15 year old paint on the rest of the car. On the front edge of the fender the color coat is so thin or faded that you can see grey primer showing through. The other areas they painted look very noticeably hazy even from 10 feet away. Since they touched such a large area, the whole right side of the car looks hazy and muddy while the paint on the original side is fine. Another reviewer had the same issues and was refused repair.
There’s no way my car would go back to them anyways. Much like sending food back to the kitchen I’d never send my car back to someone who didn’t know what they were doing in the first place. They also did a really good job at disguising their bad work. Two shoddy paint jobs aren’t any better than one. All I can do now is try and warn others not to make the same mistakes I did.
You shouldn’t have to worry about these things at a body shop connected to a dealership. I’ve seen Earl Schieb paint hold up better. Beware.

They did a good job except for the detailer that took it upon himself to try and cover a few paint chips in the front hood… I think he needs glasses.

This review is from a few years ago when I used this place. I moved to NM shortly after I had my 370Z’s rear bumper replaced at Pacific Nissan, and only noticed the issues after I detailed it when I got to NM. I did not see the point in contacting them about the issue since I was so far away. However I’m moving back now and if Pacific Nissan wishes to repair their horrible service I will edit this review.
The pictures speak for themselves. The edges of the bumper are chipped (no I never have removed the bumper after this repair), the alignment of the bumper is totally off (huge gap between rear light and bumper, also the hatch and bumper do not line up as the bumper is sticking out). I also had 16 miles added on the odometer for a alignment test drive. I have never had that many miles added on for an alignment test. The paint quality is also lacking, as it shows far more swirls and imperfections compared to the rest of the factory paint.
I used a very expensive top tier private insurance group that covers anything the repair center bills them, so cost was not an issue.
It is laughable at how poor the rear bumper replacement quality is. Horrible fender gaps. No alignment with other body panels. Chipped paint. I couldn’t ask for a worse experience.

It was a 5 star+ experience at Pacific Nissan Bodyshop and all due to Mike the manager. Went there with a problem and no appointment. Mike listened to my need, personally assessed the issue, explained in detail what was needed, drove my car into the repair area and did what was needed in a very short period of time. OUTSTANDING CUSTOMER SERVICE. Thanks Mike, you really helped me out. If I could give you 10 stars I would!

I picked up my car and noticed that the hood had been resprayed with clear coat because I think they got over spray on it. There were runs near the edges. Also noticed there are fine razor blade scratches on the windshield, probably over spray there too.
Who uses a razor blade on a windshield? Idiots. Only see them when driving into the sun, so its not bad enough to replace. Also one door they painted has two tones when in direct sunlight. One half looks lighter, they wouldn’t re do it when I brought it back.
Some lame excuse about metallic finishes. I think their prices are too high. Don’t use this shop.

Pacific Nissan exceeded expectations and had a staff that was helpful. I brought my 2011 Toyota Prius there that needed some work and a brand new undercarriage. When I got it back it looked like a brand new car. I couldn’t be happier with the work they did. Thank you Pacific Nissan

2013 Xterra, bought in June, hit from behind at the end of January, only the trailer hitch and the bumper and slight cosmetic damage to the bumper brackets under the truck. Total repair will take about a week, which is a bit long for such a simple job, but since the Insurance is picking up the tab, it’s acceptable. Raul was very professional, the front office staff were good natured, efficient, and Joel from the Rental counter over at the dealership was great. Will get the truck back on Mon and I’m pretty happy with the service.
Update: Picked up my vehicle Monday morning: Raul again was very professional and detailed my Xterra. I also got a great new trailer hitch. I highly recommend this shop: they’re no-​nonsense, professional, and everyone seems to have a great attitude.

I got in a fender bender (not my fault) and Infinity Insurance asked me to take my car here for an estimate. They saw me right away. It only took a few minutes and I was outta there. I needed to wait for the insurance company to approve the work (which took a few weeks). My hubby and I felt comfortable with Pacific Nissan doing the work. They got me in right away. Rental car company picked me up (and dropped me off). They found additional damage and they called to let me know. Best part was they had already called the insurance company and got it all approved. The service, work, and turnaround time was outstanding! They did a great job and kept me informed. I would definitely recommend giving them a chance.

This is the worst service I have ever received. We had to bring our car here due to an accident and the insurance company chose this place. When I went to drop off originally, the person who was supposed to give me an estimate just wasn’t there. So they took pictures and sent an estimate later, which I considered high. Then we go to drop off for repairs and they have no idea who we are, I have to have the insurance company call to remind them. Now it’s been 4 days, no call and when we call, they can’t find out file. Suddenly there’s more damage. Oh that’s interesting, perhaps it’s because the person who was supposed to do my estimate didn’t show up and instead they used pictures. Hopefully infinity insurance drops you as an option and then you will start to care more about your customers and become more reliable.

Had my car serviced here by my insurance company-​bad move. It took a week to fix a few scratches on my rear bumper. Ok, that’s fine. I received a call on day 8 from their front office asking me if I knew why my maintenance light was on. I let them know that it means that my car would need the oil changed (which I’d already done a couple of weeks before dropping off my car). She said, well then «they just need to be reset». I let her know that yes they do considering they weren’t on when I dropped off the car AND I’d already had my car maintained.
Well, I got a call from Raul who gave me the «revised» total which was an additional $ 100 to «reset» my lights. I firmly told him that I should not be charged for something that they caused. He said he would talk to his manager about it. — uh, yeah…
I pick up my car and lo and behold, they rush to have me pay the bill (it didn’t meet my deductible) at which point I protested and of course, Raiul said he talked to his manager «Frank» and they both felt I should pay them for resetting the lights THEY screwed up and that had they not done that, my car would not be «safe». They were fine when I dropped it off!
Moral of the story, pick another shop to have your work done. Trust me,

This place was great. They bent over backwards to make the entire experience of getting my car fixed after a accident as easy and fast as possible. I will be back here to get work done in the future.

I have been taking my cars to Pacific Nissan for body work for the past 10 years. They have always been very straight forward and priced fairly. In the past two years I have had the misfortune of having two small accidents. I was happy to know that USAA has this shop on their prefered list of repair facilities. The service was just as it had always been. The manager Frank and his staff are the most professional group I have seen. I recommend them to anyone. The service was great. My car looks great and it was done ahead of schedule!!!

I love Pacific Nissan Bodyshop!!! I’ve had the worst luck lately, but after I left the body shop I felt as though my luck had changed!
I took my car in because my Allstate insurance recommended the place and I read reviews online and there were several references to their excellent customer service. The reviews were right! Not only did Roxanne call when she said she would to keep me updated but she also was very knowledgeable and nice.
When I picked up my car it obviously was in better condition on the back fender that had been hit in a parking lot (no note, of course) but my whole car was in better condition! My car had been in an accident before I bought it and the paint job was not the greatest. Roxanne said she would do her best to blend it and she did more than her best. My car looks amazing!!! Even the back bumper looks a hundred times better and that wasn’t even in the area they were working on! I highly recommend taking your car to Pacific Nissan; you will be in great hands!

I got my drivers side mirror replaced it was fast and friendly thanks guys.

The staff at Pacific Nissan are friendly and dependable. Frank and Roxane were really helpful in getting our truck repaired in a timey manner.
When we got our truck back they cleaned it inside and out this we did not expect and we really appreciated it.
They did a great job on the repairs and we are really pleased with everything.

Everyone in the office is very nice. I had work done there after I had gotten into an accident. The work looked great but I couldn’t find the plugs to place a front license plate on. I took it back a few months later and they installed my license plate for free. (: The front office staff is also very nice. They also gave me a good deal on a new visor because mine had play in it.

I have taken two of my vehicles to Pacific Nissan’s bodyshop. The girls in the front office were very friendly and helpful, explained how the procedure works and kept me informed during the repair process. When I picked it up it looked like brand new you could not tell it was ever involved in an accident. I would definately recommend them to all my family and friends as they have become my friend.
Danielle M.

I just had my car repaired here. I took Nationwide suggestion and brought here. After reading some reviews here I was prepared to meet some negative attitudes. I only received smiles and happy people. In fact i even got emails with picture updates on my car. That was nice as I got to see what really was going on.
Upon inspection I brought my white glove to inspect and prepared to see some imperfections. Keep in mind I have had 2 other body shop experiences that produced sub par work. Although the accident was minor the repair appears to look very good!
The girls in the front office are very nice.
My car — 2010 Nissan Versa

I’ve spent over $ 1,000 at this place and had been a customer since 2009. The people at this place, especially Frank have no respect nor regard for their customers. Back in 2009 they replaced the outer skin of my door which involved a paint job since the paint and where they blended it to the rear door has begun to oxidize. I have a 2003 Infiniti G35 and nowhere else on the car is there any oxidization of paint. Also a couple months ago my wife caused a slight dent in the door. I went back to the shop because they guaranteed the work with a warranty. Enters the manager Frank… He basically accused me outright of bringing it in to just get a repair done because of the dent. He was extremely rude with his tone and tried to play me off as a scam artist.
Hey FRANK I didn’t come to your shop for the dent. I came for the crappy paint job you guys did almost 3 years ago. Had you done it right the first time I wouldn’t have been back today talking to you. And yes as you said Frank we can go back and forth on this.
I called the insurance company to complain about your rude tactics. Hopefully they don’t advise any more customers to go to your shop. Thankfully USAA knows how to treat their customers and honors the lifetime warranty they gave on the work unlike you. You just tried to skirt your way out of it. Had there been no dent you would have found something else to scapegoat.