Caliber Collision

This was my first time ever going to get body work done on my car. The situation (accident) was definitely not expected, but gladly enough the shop got everything taken care of quick and easily. Customer service was awesome, I worked with Ivan and he did a great job making sure everything I needed was taken care of. He later checked in with me to see if I was satisfied, all in all he and the worked services was a pleasure despite the inconvenience of the accident. He even fixed my tail light that blew out shortly after with no problems even though it wasn’t related to the accident.

This was my first accident, and I needed a bumper replaced. They were very nice, told me what day the car would be ready, and actually had it ready before then. Worked seamlessly with my insurance company. I would take my car here again.

Deeply disgusted by the level of lack of respect and lack of professionalism at the shops office. No help what so ever and basically they told me to take the car to another shop. «We are full here» I was blown away by the way they treated me. I walked away feeling verbally assaulted.
Don’t deal with this shop if you can help it.

These folks were great! Saved me a TON of time, which, lets face it equals $$$. Prevented me from having to file a claim by fixing my side view mirror there on the spot for free. Also got rid of some nasty paint scrapes on the other side of the car with a quick wipe down with turpentine– again, free. I forgot the gentleman’s name that helped me– sorry! But either way, all the people there were very nice and friendly. Hopefully I don’t have to use their services again but definitely would in the future and will recommend to others.

Horrible! Don’t ever take your car here. I needed to get my front bumper fixed. They told me it will take 4 days. I went back to only see my car not finished. I took two hours of unpaid time off from work for this? The paint was chipping and parts of my bumper wasn’t painted. They said for the inconvenience to come back next week… They promised me that my car will be done in 24 hours. They called me the following day to only tell me they need my car for another day and after that day they needed my car for another 3 days. Such an inconvenience. They only work around their time and not yours. People can’t afford to take time off for this bs!!! How hard is it to fix a front bumper? They call themselves professionals? I finally got my car back and the quality was still bad. I don’t recommend anyone going here. Horrible experience.

I was in my first accident ever that required body work. I was a little nervous taking it here after reading some of the reviews about the work and friendliness of the employees but this is where my insurance carrier works through. I have received nothing but great service from this place! I don’t know what people are expecting. They did wonderful work and kept me me up to date through out the whole process, had a rental car ready and picked me up to get my rental and drop me off when the work was done. Joe and Cat were super friendly and helpful.
The work that was done was amazing! You can’t tell there was anything ever wrong with my car. I would recommend this place to anyone needing body work. They also warranty their work for any defect for the time that you own the vehicle.

This place is AWESOME! Fast, friendly service. Very competitive pricing. Just purchased a used car & needed a replacement trim panel. As expected, I very pleased with the experience. I have used this establishment in the past & highly recommend Caliber Collision. If I ever need auto body work again, my dollars will be spent here.

They are awesome took care of a scratch on my car before even doing the repair they were being paid for. Super honest and professional.

Was referred here by my insurance company after my car door was swiped in a parking lot leaving a large scuffed area. I was worried about paying a large deductible, but Frank took one look and said let me try something. He brought two creams over, wiped the door down, and the scuffs disappeared. I walked away cost free and a happy customer. As any other shop could have easily taken advantage of me in this situation, I’m extremely pleased, and will be recommending this shop to anyone I know in need of body work. Thanks for the help.

Starting the process. Landscaping truck backed into my car, insurance referred me here. Katheryn at the desk was snarky and rude, took 1 WEEK to schedule a service. I’ll update as the process continues.

My insurance company recommended this shop after my car got side swiped. I brought my car in for an estimate and repairs were scheduled a week later. I didn’t catch the lady at the front desk’s name but she was awesome! She contacted my insurance company right away after a mix up with my rental car and got me scheduled for repairs even sooner. Frank did a wonderful job on the estimate and keeping me updated on how the repairs were going. What was estimated to take 7 days was completed in 5! When I picked up my car, I barely even noticed that it was my car because it looked brand spankin’ new! I also didn’t catch the name of the guy who did my final walk through but he was super friendly and did a great job of pointing out all the repair work that was done. Overall, fantastic company and amazing service!

First of all quality work, I had a bad experience with another collision repair company and when I brought my car to this location in particular they fixed everything that I wanted. Overall great experience thank you for everything, Alberto and Frank.

Customer service is a joke. No one there has a clue how to do anything other than put bandaids on cars and hope u do not notice the shotty craftsmanship. I don’t have the time to go into detail as to how horrible my experience was, suffice to say, I’d rather let my neighbors kid fix my car next time and let insurance pay him. Why am I now fixing my car after the accident with the front clip removed? Because caliber, is a chop shop. Save yourself the trouble, and go elsewhere. Heck, you’d be better off at MAACO

This place is great, after getting my car back I was extremely impressed with almost everything that was done. The customer service was phenomenal, the car was clean, proper maintenance done to the car, and kept me up to date the entire time. It was a pleasure doing business with them and they made the already horrible experience with Sids auto body a much smoother transition. I would definitely return in the future and can trust them to take car of my car!

Would give no fkn stars if I could! Had an accident, insurance referred me here. Talk about NO customer service! Such dickks!!! Took my car to Mossy Nissan collision center and got taken care of right away same day and the customer service was wayyyyy better than this dump!!! Take a customer service course fkers!!!

I wasn’t impressed with this shop at all, i went to them when my pickup was wrecked and was told they didn’t deal with Allstate insurance. I found a shop in Mission Hill which was had a better customer service and i am glad they didn’t want my business.

I went to Caliber because my insurance company recommends them. I was in communication with the people who hit my car, and they went to this location as well. They were super pleased with the work, and they couldn’t say enough about Ivan, their Service Advisor.
Alberto was my Service Advisor. He was really great by providing me first class customer service. He was extremely professional, and called to keep me updated on the status of my car. I had a situation where I needed to get my car one day earlier than promised, and Alberto made it happen. I’m sure it depends on your damage, and how busy they are, but he got the job done for me and I can’t thank him enough.
I was very pleased with everyone I was in contact with and the work was perfect. If something does go wrong with the work in the future, my insurance GUARANTEES that it will be fixed right. Total no brainer! I am 100% confident though that the work was done right the first time.
Thanks Alberto, and thank you Caliber Collision!

I’ve had previous work done at Hawley Auto Body (a 5 star auto body shop), but I decided to try Caliber Collision in North Park as it’s less than two blocks from my house. The customer service at this location is frankly horrible. They gave me an estimate, and when I called to schedule a repair they stated they would call the dealer and get back to me that day. I never received a call.
When I called the next day asking about an update, the gentleman told me he called the dealer and they didn’t have the part, stating this as the reason he didn’t call me back. According to him, the dealership is the only place where they can obtain the part, which is ludicrous as I located the part in a twenty second internet search.
I called Hawley and set up an appointment immediately. The only reason to use this «service» is if your insurance company mandates it. Location isn’t everything.

I smashed up my Lexus a bit and they fixed it up.
They replaced my front bumper, suspension, balanced tires, etc.
It runs smoothly and well !
They were the place my insurance recommended and everything was easy.
They called us often and gave us updates so we would know when to expect our car back.
Thank you guys ! :)

I couldn’t be happier that I chose to have my car repaired at Calibur Collisions. From the moment I called to make an appointment, I received the most honest and helpful information for my situation. Kat was there to answer all of my questions and clarify my concerns.
Even when I had problems with the insurance’s choice of rental car, Calibur was there for me. They drove me to the rental car location and made me feel important. They contacted the rental car company to explain the situation and requested that I be compensated for the inconvenience.
Ivan was the icing on the cake. He called me throughout the repair to update me about the status of the repair. It gave me peace of mind to know that he was following up with me without a request.
I would highly recommend bringing your car to Calibur for any car need. They will not only do quality work to restore your car, but make you feel at ease during the entire experience. I plan to have some cosmetic work done in the next few months and this is where I plan to go.