Cold Stone Creamery

K dot is the best! Despite the long lines, he always has a smile on his face, great attitude, and always makes my ice cream right. He’s always positive and deserves a tip everytime I’m there. Thanks for always making my ice cream experience the best!

Not sure what to say about this place it’s a chain store. So if you been to one you been to them all. They do ice cream. It’s a bit pricey but what’s new. I don’t do dairy so I am limited to one flavor which sucks. But if you can eat ice cream then this is your place. They have all kinds of options to pick from and every thing is made from scratch.

I’m new to this area and this is my third time coming. The pie who loved me is one of my favorite flavors at cold stone. This last experience I had with them was not pleasant at all. I was rushed on a very slow day and my gotta love it serving size felt under served compared to my boyfriends ice cream and the other location at Grossmont. We called to explain the incident before we left from the parking lot and they were not very helpful. I will not be returning to cold stone.

My husband and I are HUGE coldstone people but this location is a huge dissapointment. I live down the street from this one, but perfer to go to the one in mission valley.
The first i went they were extremely short and call tell that they just wanted to get me out of there. And today we went for national ice cream day and sadly it was dissapointment all over again. I didn’t want to go to the mission valley location due to the weather and figuered i should give them another chance. But going in i received smiling faces and greetings and then when it got the the ice cream they didn’t mix the ice cream well. My husband got strawberries and recess pieces in his and they weren’t smashed they were still in full pieces unfortunately. As for me i got the mud pie mojo and the peanut butter was just on one spot. Sadly with all of this i will not be going back. I’ll stick to the other locations instead.

LOVE Cold Stone! NOT this one. Every time we have come here they either close 30 minutes early or have bad attitude because they clearly don’t want to be there. POOR CUSTOMER SERVICE.

Hours says close at ten but when we came at 9:40 there’s a piece of cardboard that was written on it saying closed since 9:30. They should really fix their advertising hours if so! And their was people in there closing up early. And why did they not decide to turn off the flashing open light!

Friendly, fast and delicious service. I don’t know why all the bad reviews… a lot of them seem dated. Maybe at one point it was bad??? I have been going there since October 2014, & have had no problems. Obviously, its nothing fancy. But it serves its purpose.

Cold stone is alright. Don’t be boring and get it plain. Be creative and mix up the flavors. It’s worth it for the price. You don’t want to get a plain ice cream that’s pricey. Cold stone is only good when you’re creative with the icecream, other than that you can get the simple icecream flavors at any grocery stores for the same price, but a lot more.

Great, friendly service! Both guys working were very helpful and the ice cream was delicious!

Showed up at 10:30/10:40 pm ish on a Friday and it was already closed. The staff locked the doors and were cleaning up. They just stared at us like we were stupid and didn’t open the door to let us know it was already closed. Slightly disappointed but will try again during the day.

This was a wonderful delight
The walk-​in smell great
I was greeted at the door two friendly ladies help me with my order
I wasn’t quite sure what I wanted the employees were patient they walked me through everything with smiles on their face made me feel very good I left very happy with very delicious treats
Also I used a Gyft app gift cert. and they never saw that before but said they will try. It worked and was not a trouble very simple. I like to store all my gift cards on the Gyft app so I do not have to carry all of the cards.
The most friendly and inviting environment it is quiet and cool inside.

Went here yesterday, it’s the closest one to my house. The young guy who greeted us when we walked in was nice, but some girl came out of the back, she was extremely rude. Ordered something for my daughter & me. She’s 9 & is Autistic. She was taking to the girl while she made her ice cream & although I was still ordering mine, I could hear the rude tone she was using & she just kept saying «what?» But when she talked to me, she was respectful. I’d rather her be nice to my kid, Autism or not. She also seemed annoyed when I asked for lids, maybe they should ask if you’ll need lid when you order. This girl needs a lesson in customer service!

Rude service not coming again. Don’t appreciate it. the ice cream is always melted and by the time they’re done molesting it, it drips all over and makes a huge mess. I rather buy ben n jerrys ice cream from vons next door. I will save money and calories.

This ice creamy was a little… How would you say… Hairy. Yep, 2 hairs 1 cup. Really good flavors of ice cream, didn’t much care for their hair selection though.

I’m usually tasked with buying the cake for all our office birthdays, and today, I was looking for an ice cold cake, fitting for this rainy day. I called ahead of time to see if they had a strawberry-​flavored cake for pick up since that is the birthday gal’s favorite. The woman who answered (Margaret?) was very friendly and extremely knowledgeable.
She began, «Oh yes, we have it in the 6-​inch round which serves about 8 ppl and an 8-​inch round, which serves about 14.» She gave me the pricing and then began to describe a cake called, «Strawberry Passion.» Moist red velvet cake, strawberry ice cream & graham cracker crust w/​strawberry purée wrapped in fluffy strawberry frosting — «
She barely finished describing it, and I said, «Great! I’m on my way!» *click*
I was all set with this one until I realized there were 2 other strawberry options. One had a raspberry flavoring to it, which I didn’t like, so I read the other one: «Strawberry Cheesecake Paradise» Hmmm… paradise huh? I kept reading: «Layers of moist yellow cake, CARAMEL, strawberry ice cream mixed with GRAHAM CRACKER PIE CRUST and cheesecake ice cream mixed with strawberries wrapped in FLUFFY frosting and topped with strawberries and CHOCOLATE CURLS»
«Um, you know what? I’ll take this one instead»
I was then politely asked if I wanted that cake in 6 in or 8 in and that I could choose from yellow, purple, or pink. She even did the writing in a red icing to match the strawberries on the cake! How sweet! Service was absolutely excellent & she even gave me a little booklet of their classic cakes so I can see what flavors they’ll have for pickup ahead of time! So considerate!
I’ve been to this location about 5 times and every time the service is great and the staff here are very knowledgeable about their products and professional. It’s also very clean.
The Strawberry Paradise cake did not disappoint. It had a great combo of complementary flavors and did not taste like your avg ice cream cake. The 2 types of ice cream + moist yellow cake +caramel & delish frosting made it absolutely perfect. Most of our office is on a diet right now, but every single person had a piece and LOVED IT. A few coworkers even wrote down the name of the cake so they can get it next time for themselves! I am usually not a fan of strawberry desserts, but this yummy cake changed my mind! I’m in love…

Parking can be a bit hard to find on a busy Friday or Saturday night and this location can get busy since it is a tinier shop. I came here and got a «Coffee Lovers Only» and «Cheesecake Fantasy» in the medium size and I highly recommend those two flavors — you cannot go wrong!
The employee that was helping me accidentally messed up and made me the «Cheesecake Fantasy» in the large cup so I got a little hook-​up right there hehe.
The guy who was helping me did a good job with my creation mix. From what I observed, the girl employee who was helping the other customers seemed a bit «sloppy».

I love Cold Stone ice cream period, but it was so hot in this place that my ice cream started melting before the girl handed it to me. This one is pretty small, on the dirty side and a bit run down. I am used to bright and shiny places to eat my ice cream and this just is not one of them. I hate leaving reviews like this, but it is the truth. A little renovation and hiring employees with more of an OCD complex would spruce this place up nicely

This cold stone place sucks ass. Employees are very rude and not helpful. They’re bunch of inexperience cake decorators. A happy birthday writing on the cake looked like crap. Never going back here and trust me if you are a female and your sever is a female too. Theyll be a bitch to you.

*****Wow, first things first: *****
Their cake batter ice cream tastes JUST like cake batter, delicious!
I see they try and accommodate the wise and fit: Sinless splenda smoothies are now available.
I say to hell with that!
If I am here, I will go BIG or go home. I can always sit home and eat steamed broccoli if I need a healthy snack, so i did what any premenstrual chic would do in a time like this:
Ordered a large cake batter size in a cup with cookie dough, great service and friendly people. Ample parking, they take credit cards, atm card with visa logo, air conditioned indoor seating or patio seating, loved it!

I don’t eat too many sweets but I occasionally crave ice cream. I don’t understand why this specific cold stone has very low ratings, but all I know is that I have a perfectly fine experience every time I come here. The ice cream is good, the staff seems nice. what else is there to ask for? It’s a franchise, so of course I don’t expect anything extravagant and bazaar.
Also I recently bought an ice cream cake here and I’ve never had one here before. I got the strawberry passion cake and it was very good. The cake was not crazy sweet like baskin robins and the strawberry ice cream was really good. I like it. :)