Crown Ace Hardware

Jacob was very helpful! He provided me an awesome solution to a problem I was having in the house. I would highly recommend him.

Jacob is The Man!!! He saved me so much in plumbing fees by showing me how to manually unclog a hugely stubborn bathroom sink drain. Thank you times 100, Jacob! I will keep coming back to this location because of YOU!

I’m here on business, landed at the airport a couple of hours ago. My hotel loans bicycles to guests so I’m out riding. But… the seat is too low! I stopped here and John from the store grabbed a wrench and helped me raise the seat. Thanks for a service oriented hardware store!

Today a coworker and I went to the Ace Liberty Station in San Diego. We were approached by Ron, a gentleman that worked there. He was very helpful, pleasant, and knowledgeable. He knew where everything was, and had a really good attitude. Ace Liberty Station is blessed to have an employee like Ron. Thank you Ron.

Loved how wonderful Kim was today when I was checking out! I had a return and a coupon and she was so patient, I really appreciated her friendliness.

Staff is always friendly, and they always have what I’m looking for. Much less overwhelming than Home Depot. If you sign up for emails, they give you decent coupons from time to time. This is where I buy all my canning supplies.

Great store! You’ll find everything you need, and more. The staff’s SUPER attentive. Huge parking lot and easy access in/​out of Liberty Station and its surrounding stores.

While the store itself is very nice, it’s also very small. Keep that in mind when you visit because the selection (especially for gardening) is very small as well. However, today I was helped by a young guy named Eric and he deserves 5 stars. He was very helpful and knowledgable. I’ll be sure to come back and buy from the store or at least check there first just because I had such good customer service. Good job Eric! Thank you for all of your help and helping me carry all of my heavy stuff out to the car. You’re the best!

Jacob in the key department just saved me from a major disaster! My VW car key decided to fall apart. Literally, fall completely apart (see photo). I was able to turn the ignition in my car still and drove straight to VW. The service place has already closed, so I went to Ace where I knew they could help me. I showed them where the issue was (a missing pin that held the key in place). I asked if we should just monkey glue it back together. Instead, Jacob found a pin that fit the slot and then spent 15 minutes in the shop making sure it be a permanent fix. He did this all on his goodwill and saved me from having to buy an expensive replacement from VW! Thank you! I truly appreciate your help today!
I love Ace Hardware Point Loma. They have exceptional customer service and every time I need something, they have it all and some.
Fantastic way to run a business!

Every time I come here I leave with a smile. They are so friendly at this location. Will is a great worker and helped me find things throughout the store. And he made a copy of my key

Omg I love the customer service at this place. I needed something in paint a lady helped out right away and pointed out things I didn’t even think about.
I took a broken screen in and it was done by the end of the day. Jacob was awesome it’s perfect made and he paid attention to details and customers!!! I will always come back to Ace in point Loma! Other places said 2 weeks no way!

Will was so helpful! Went in for some basic items and he helped me choose the most cost efficient items, and was very knowledgable about everything! I never thought I’d be so sold on light bulbs!!! :)
Thanks Will and June!!! You guys are hardworking and great people

James is amazing in the way he knows exactly where everything in the store is.
I always ask for him when I get there because he is really smart and knowledgeable and gives me many tips in the remodeling of my home.
Thanks ACE and thank YOU, Jimmy!!!

I met Jimmy five years ago when I purchased a home in the neighborhood, ever since he is my go to guy when I enter the store. He always finds a solution to even the smallest problem or issue. His knows whats on the shelves and where it’s located.
As for the store, excellent. Kimmie always greets me by name and is always helpful and pleasant to deal with…

Jimmy provided excellent customer service. Solved a problem I thought was unsolvable! Point Loma!

Shocked at the incredible customer service here– on point! …this might interrupt my love affair with Home Depot… Definitely coming back. So close to the house too!
Oh and Jimmy was super knowledgable and friendly!

Every time we go ace hardware in pt. Loma we have a good experience. Please thank Kim for her professionalism! She has always been very helpful.
V/​R
Shelly & Rita

This is an exceptional Ace Hardware store with top notch customer service from the top down. I am a regular customer at this store and they are consistently well staffed, helpful and they have a great selection of products. I also felt like I should post a review based on a particular encounter I had yesterday.
I had purchased a decorative Halloween item earlier this week and when I got home, I noticed that there was a small part missing from the item. I came back into the store and talked to a representative about the issue and a manager took over from there. Unfortunately I had purchased the last item of this type and I wanted it to work out and the store manager was on board with that plan to say the least.
For the next 10 – 15 minutes that manager went all over the store working to find a solution to my problem and she did an excellent job. When I left the store my problem was solved, the item I purchased was perfect and she also gave me an additional decorative Halloween item at no charge. I was very impressed with the entire encounter and I won’t be shopping at any other Ace Hardware locations in the future.
A+ Job!

My previous visits were quick and not worth a review, but my last visit was for getting keys made, and worthy of a review.
I chose Ace for my key making needs because in the past I’ve gone to a competitor. This huge chain is always too busy to help me with keys and I usually have to wait a while for someone to help me. So, this time around I thought I’d try Ace. I am so glad I did!
I was immediately greeted by a couple people and offered assistance (as with every visit I’ve had). I was immediately assisted in the key department and the gentleman who helped me was so friendly. I was in and out faster than expected and couldn’t have been happier.

I been working on a home project and needed some metal sanding paper to smooth some edges out before painting, so I stopped in at Crown Ace to see if they had what I needed.
Immediately as I walked in I was greeted by the employees. I was directed towards the area I need to go, and lo and behold, I found the great wall of sand paper. (
) I picked up the pad of 3M metal finishing material that I needed for $ 3.49. While heading to the register I noticed the store was well stocked. (
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The lady at the register had a good sense of humor. I like that a business such as Ace has been able to survive after the onslaught super chains like Home Depot and Lowe’s.
A reliable business that provide very good friendly service.