CV Pickup & Delivery Service

I’d have to agree with the other negative reviews here. I had the same experience with their delivery service, and specifically with Chris on the phone. I paid for delivery and assembly of furniture, including my son’s bunk bed. The bunk bed is actually a loft bed, with a desk underneath. So not a quick and easy task to put together. We were scheduled between 2 and 6 pm on a day of their choosing. They didn’t show up until 9:30 PM. Over three hours late! For several hours before, Chris made the claim that his truck was ONLY A BLOCK AWAY. Sure Chris. Liar. He then informed me that he would not be paying overtime to complete the assembly of the bunk bed since it was getting late into the evening. So I asked if they could come back the next day, and was told no, that they were too busy. Fine… I don’t mind paying for the delivery, but refund the extra money I paid for the assembly. Chris rudely told me «I’m not talking about this right now.» And then proceeded to blame his overworked delivery crew. So, when they did finally show up, I wrote on the delivery invoice «assembly not completed.» Now, Chris lies and claimed I refused to let him set up the bunk bed. And that the fee was to assemble a couch and love seat. Really? Couches need assembly? The couch you couldn’t even be bothered to take away the mountain of packing material from? I spent several hours assembling the bunk bed. You did me no favors Chris, and are a dishonest crook. I have yet to receive a refund for a service you FAILED to provide.
I would advise other to look elsewhere if you need a reliable and honest delivery service.

Terrible customer service. Terrible company. I used CV to deliver my brand new furniture since the store I purchased from outsources their deliveries to them. My experience was so bad with CV that, despite the fact that I love my new furniture, I will never go back to Wyckes furniture.
I was told by Wyckes that when CV received my order, they would call me to set up a time to deliver. It took a week and a half for them to receive my order and the soonest they could deliver my furniture was 5 days after they had my furniture. I waited over two weeks to get my furniture! And 5 days from the time CV had my furniture– unacceptable. When I spoke with the owner, Chris, about trying to get my furniture sooner, he was an absolute jerk. He is completely unprofessional and rude. He made is seeM like he was doing me a favor by having his guys bring my furniture to the third floor and assembling it. I PAID YOU! YOU DID ME NO FAVORS, CHRIS.
He assured me that his delivery guys would be a lot nicer than he is. Great.
So my delivery arrives at 3pm. A younger guy comes up to look at the room the furniture was being brought to, walks back out to the truck and doesn’t come back up for 45 min. He then started bring things up very slowly. I asked him if he was by himself because I had not seen any other delivery personnel. He said «his partner was outside but he’s kind of an older dude so he can’t carry things». WHY ARE YOU SENDING ME DELIVERY GUYS WHO CAN’T CARRY THINGS, CHRIS?
At this time about an hour and a half had passed and I have yet to see any pieces of furniture brought in. When I finally saw the other delivery guy (he appeared to be about 60 years old and in no physical condition to lift heavy dressers up 2 flights of stairs) my brother and husband went down to the truck and ended up moving everything up to our apartment. I would not have even trusted that man with our furniture. The only thing he carried was a box spring which he slammed against my door jam and gashed the paint off.
In all, this evolution took 3 hours from the time they arrived to complete. I paid an additional fee for them to bring my furniture and mattress to the third floor… My husband and brother carried the 3 largest/​heaviest pieces of the furniture up to our apartment (a dresser, a chest of drawers, a king mattress). The only reason they went out to help was because we recognized the physical condition of the old man and the way he handled a twin size box spring. He CLEARLY could not handle anything heavier.
To top it all off, we also paid for them to haul away the trash. Imagine the amount of boxes that come with an entire bedroom set, dresser, mirror, two nightstands, a chest of drawers, a king bed frame and a king mattress. As they were leaving, my husband heard the men saying «let’s just leave the boxes and trash in the dumpsters here». My husband said to them, please do not leave the trash, we paid for you to haul it away, our leasing office clearly posts a sign requesting to not leave large cardboard boxes.
What did they do with the boxes? They left them right beside the dumpsters in our apartment complex.
Unsatisfactory.

THE WORST SERVICE EVER! total wasting of my time. I waited the whole afternoon and no one showed, no one called. They wouldn’t listen to my words when I called and actually claim that I was the one who’s «no show» and even ask me to pay $ 60 more in order to make my delivery. NEVER USE THIS COMPANY!

Absolute scam artists. Weren’t capable of lifting the furniture. They damaged the front door of my home and then threatened to call the police on me when i wouldn’t sign their paperwork. Worst experience of my life.

I really wish I had read the reviews before hiring this company to deliver expensive furniture to my office. There is a real reason for why the ratings are this low. Half of what they delivered came damaged, and it took a good amount of money and time to repair. I wrote a letter requesting reimbursement, and now the deadline has passed without an answer. I called to give them one last chance to pay up, but never heard back. Not one person has been in touch with me since it happened. Under no circumstances would I recommend this company. Do yourself a favor and look elsewhere, I wish I had.

If I could give negative 10 stars I would. This company is run by a complete and utter idiotic waste of breath. Chris is a incompetent tyrant who needs to belittle people to try and make himself feel like less of a loser that he is. I honestly feel sorry for the people that work around him. They are broken down men sucking on the balls of this man like they’re his bitches. Never use these services. These lowlifes are crooks and criminals.

Marcus Henning and his team were nothing short of amazing. I am an interior designer from Atlanta, GA and had a RUSH project in Los Angeles, CA. I was in a big bind. I needed a reliable receiver whom I could trust with inspections and safe delivery. I needed this to be cost effective. Lastly, I needed to be accommodated last minute into a delivery and installation schedule. Marcus hit all of the points! Not only did CV do an amazing job, but they went above and beyond to stay in constant communication with me and even advocate for me when my vendors’ items were not delivered to CV in a timely manner. CV Pick Up and Delivery earned every one of their 5 stars. I truly am grateful to have found them. Thank you, Marcus! I can’t wait to work with you in the future.

Marcus and Chris have bailed me out more than once. When we need extra labor and assets in San Diego or Phoenix. I met Chris years ago when I needed a Uhaul and he has always taken great care of me. Since Marcus has gotten involved in the business they have grown a lot but their attention to my needs. If you need something picked up and delivered in San Diego or Phoenix, these guys are your answer. Period.

Not sure if this is CV’s fault or if this is U-Haul’s fault, but here is my experience: Reserved a 26′ truck on June 19 for a 24-​hour period for a local move to take place on June 28. Received a phone call the day before our move from Joe (said he was the District Manager) to tell me that there were no 26′ trucks available and that the only truck they had available is the 14′ truck (note that this is downgrading from the largest size available to the smallest size available). When I spoke with Joe, he had a «take it or leave it» attitude and was totally unapologetic. He said «so you will have to make two trips» — like it was not big deal. Uh, no… IF we were to have moved with a 26′ truck, we would have needed to make two trips; So with a truck ½ the size, we’d be looking at four or more trips (plus paying for all of those additional miles). When I asked if the 14′ truck could at least be made available at a pick-​up location closer to our house since they charge $.99 per mile, he said that wasn’t possible. We already had our move planned out for the next day with hired movers and the whole shebang, so we couldn’t change our moving date (even if we did, after reviewing complaints online about UHaul, they really don’t guarantee any reservation, so even if we DID change our moving date, this doesn’t mean that the truck we reserved would be available). In the end, we ended up going with Penske… a little bit more expensive, but at least they still had a 26′ truck available at the last minute AND they GUARANTEED our reservation. Uhaul made the already stressful experience of moving even MORE stressful, and all with an attitude! Never again Uhaul!

Had furniture delivered twice and they even assembled it for me. The guys who delivered my furniture were very nice and very detailed. I would use this company again!

I have used these guys for over ten years, reason why i been with them so long is because of kelly hes a great worker and they have saved me when i needed them most. thank you cv trucking

I have used Chris (the owner) and his company since 2006. I used them a lot when I bought furniture at Trappings. I have referred them much business over the years to friends moving. They would cover the pieces in blankets, take the feet of items, tape the drawers, or take them out. You know… treat your stuff like it was their own. I used them last in 2011. I like to give props when deserved. They moved all my goodies with 3 guys in 4 hours. They were careful, took out drawers, same ol’ thing as before, careful and professional. I think the total cost of the move was like $ 450 or something amazing. They were speedy!
I recently just moved, so who did I call? CV Pickup, despite seeing several bad reviews since I last used them. I paid no mind. Mistake. The company with the same amount of guys took 9 hours to move out the same items they moved in 4. How is that? It was all packed and prepped by me just as before. The guys were slow, low energy, one guy stayed in the truck most of the time «loading». Last time they were all 3 worker bees buzzing around, busting a move. This time really only 2 moved. If I didn’t have friends also helping, it would have taken much longer.
I saw the way the truck was packed and new I was trouble. Half way in to the move they tell me the same stuff that fit before in the same size truck won’t fit all in one load. Say what? They tell me, «it’s no big deal they will just make 2 trips. Oh and our truck is really slow so give us the address because it may take us a while to get there.» Nice! When they were moving the items, no blankets, no care in the handling, no tape for drawers, no feet removed. I at one point found them playing with some samurai swords in the garage. They start to move a big dresser I have. I tell the 2 guys it’s super heavy. They try it on their own with out guy #3. I hear a *Snap*. So, 9 hours later, I kindly asked them to leave the rest in the garage rather than move it in the house. If they would have moved each to box to the correct room, it may have been an all-​nighter. Not the kind of party I want to have. The guys leave after they set up my dresser and Armour. I send them off with pizza and drinks to show goodwill. I am rather irritated about the entire move. So, I take my exhausted self in my room to find the foot of my dresser, broken off, but crammed in place at a bent angle trying to look normal. What in the world? They never brought this to my attention which I could have respected. But these sneaky guys try to artful this so I wouldn’t notice. Sigh… I send them a picture of my broken foot/​leg with in 5 minutes of the guys leaving. He calls back in 2 minutes and tells me he had an «EXPERT» review this photo. He says, it couldn’t have been a break by the move. I am almost humored and yet stunned. He proceeds to tell me the «expert» who reviewed my picture says this is a «carpet drag» caused by me trying to move this by myself. Excuse me? What a pompous remark. I do wish one of us would have asked to review the foot when we heard the the sound. However, as the piece was dangling on the stairs, we went to get the other guy, and trusted them when they said it was fine. This was my bad.
I rang the owner, Chris who never has called me back. He had Derrick call me. He really was non apologetic at first. And said this was all normal moving stuff. Really? Sounds like training is needed. He down-​played my every concern and mostly said this was my problem, not his. He gave me a «discounted special rate» which was the moving rate I was originally quoted. He says some guy will be sent to my house to fix the piece. It’s been a month now and this never happened. Derrick told me Chris takes customer service very serious. Interesting. Not one ounce of follow up or call back. And the icing on the cake, the next day I went to put my patio umbrella inside the patio glass table. I barely put the pole in the hole and the entire table shattered. Curious what the «expert» would say. Didn’t call Chris. because what would be the point. Would never use again, nor recommend.

Incredibly unreliable and disorganized. Business was handed to them from a big retailer to exchange a package. They were incapable of achieving this. Multiple phone calls required, often an answering maching message, no central scheduling ability.
They showed no respect to a significant business customer. Ultimately the the Store Manager made the deliver/​exchange himself! He also said he would stop using them!

The absolute WORST treatment from a business ever! I hadn’t even gotten a chance to get a quote. I got as far as them answering the phone and cursing at me. Definitely do not recommend.

I have finally reached my breaking point with C.V. now. I have used them several times over the last few years sending them trucking gigs which has given them thousands of dollars worth of business. I thought I had a relationship with them, yet never have they offered me a discount on services rendered for a repeat customer.
I hired them to move me from apartments back in March and it was a bloody disaster. I told them I would be moving from a one bedroom place with a loft into a two bedroom place into another apartment. I spoke to Kelly who assured me that a two person crew could get my move done in 3 hours. I said there is absolutely no way that would happen as I do have quite a bit of stiff and I specifically requested a four man crew. Kelly once again assured me his crew could get my move done.
Long story short, the truck they brought as too small and the crew had to make two trips. The move took 9 hours, yes you read it right, nine hours! The guys worked hard but came unprepared with dollies and moving materials and they were tired after moving all my stuff with just them. It was stressful and a nightmare.
I hired them a second time in an effort for them to get back into good graces and they flaked on me twice. Getting a hold of someone whether it was Chris, who is just a pompous ass, or Kelly who is useless or even Derek who is also just as flakey and useless was impossible and they ended up bailing on my job twice putting me in a huge bind that is now affecting how I do business. They refused to return my phone calls and made empty promises to try and get my job finished on time and couldn’t guarantee they would get to my job. They then had the audacity to ask me for a credit card number to pay for the whole job in full before any services were rendered and they still couldn’t guarantee it was going to get done the same day!
They are a complete joke of a business and are dysfunctional and unethical in their practices. I plan to report them to the BBB. How dare they treat a customer, especially a repeat customer like they did. They should be ashamed.

During the scheduling process they were very courteous and responsive. They arrived on time as scheduled to pick up a sofa that was to be delivered to a friends house in Palm Springs. After they loaded it on the truck, I asked them what time they will be delivering it. They said they didn’t know but that it wouldn’t be today.
After multiple phone calls, they advised me that it wouldn’t be delivered til next week and that if I wanted to pick it up, it would cost $ 75.
Horrible service and terrible customer relations. DO NOT USE THIS COMPANY!!!

very unprofessional. I don’t recommend them.
I had to change my package from «out-​of-​town move» to «local move» after the completion of the move and I simply wanted an explanation of the $ 200+ difference in charges (a significant difference!), which shouldn’t be more complex than 6^th grade math, and the clerk at the desk couldn’t even do that! Seemed like he was just reading the screen verbatim and not doing any higher-​level processing.
The answer was that an out-​of-​town move includes 178 miles in the fixed rate, while an in-​town move includes no such miles, but charges $ 0.79 for every mile driven. It is not a hard answer! It’s your job to know this! (Normally I would know this from internet research, but it was a last-​minute change.)
On the upside, the employee who helped us on the «labor» side of the operation seemed pretty capable. He was clear with his instructions. Also helped us hitch the car to the trailer, which he did as a courtesy.
The equipment is kind of old. I had trouble undoing the ratchet later on my own (never done it before, granted), but the AAA guy I called had trouble with it too! Trucks are dinged and beaten up. No problem driving, though. It was kind of fun.
all in all, it’s a uhaul place, so don’t expect a lot of mental stimulation.

I didn’t have a problem with them at all. I reserved my UHAUL van online, and had to change the pick-​up time. I gave them a call and it was taken care of in a jiffy. When I went to pick up the cargo van, the process was very quick and hassle-​less. The guy at the counter was polite.
I used the van for under 2 hours and for very few miles so the bill came out to be very cheap. I paid $ 10 for the insurance coverage just because I always do, but of course I ended up not needing it. I didn’t get charged for anything unreasonable, and because I had used it for such few miles, I didn’t even have to fill the tank back up.

If I could I would rate this company 0 stars, Worst experience ever, WORST MOVERS EVER. So my in laws were moving to oceanside from fashion valley. We needed extra help so they hired this company cause of U Hauls reccomendation.
First things first the movers were hired from 8 – 10 got a call at 7:45 was like ok cool they are on their way. Called again at 8:15 said they were at the next exit over. Ok didn’t show up til 9. Not the next exit. Movers were underqualified. Put dents in washing machine. Hit the wall and put MULTIPLE holes in the wall. When addressed with diaster they caused they simply didn’t care. Also they were talking on their phones alot til my mother in law had to go wild on them and that shut them up.
My complaints:
1. showed up 1 hour late, Unprofessional and unappologetic.
2. Talked on cell phone on working time, even after situation was addressed to workers. Finally stopped after mother in law went crazy.
sad it had to get to that point.
3. Inexperienced, father in law coordinated move and workers were 90 $ an hour trained monkeys just placing things were he told them to. Had zero moving experience. WORST MOVERS EVER.
4.danted fridge and washer due to lack of experience or knowledge in moving. Also shattered brand new televison.
5. Did not come prepared, no dolly or moving materials brought to move.
6. Put holes in wall and soaked my carpets with water while moving fridge.
7. No care for customer, when addressed with concerns about holes in wall, dents and broken applicances. No CONCERN WAS SHOWN. it was just like oh sucks for you attitude.
8. Owner threathened parents in law and tryed to belittle them, and make them feel bad about giving honest survery about experience to U haul.
After job was done, owner called in laws to talk about experience told them to not full out uhaul survey. After in laws filled out survey got another phone call this time he said that cause of their survey his workers were not gonna get anymore work, told them how they were sabotagers and stupid unfaithful pieces of shit literally is what he said. Told them to watch out and to feel bad cause of what they did.
OVERALL AVOID CV PICKUP AND DELIVERY AT ALL COST GO WITH S & S MOVERS REALLY GOOD.

REVIEW AS A UHAUL SUPPLIER.
This location is where I was instructed to pick up my Uhaul rental the weekend I moved…
the employees at this location were easy going, friendly, and efficient. I called a few times prior to the pickup and always got a hold of someone quickly and received good service.
* Easy to make a reservation online with a few clicks on the website. Takes a while to skip through all the add ons they «recommend» but overall efficient. You can list email as your preferred contact and do the whole process without ever speaking to anyone.
***** They let me pick up my truck the night before the reservation (no extra charge) so that I could start loading it up and have it ready to go as early as I wanted to do the move. didnt expect that to be allowed and was SO helpful
*14 ft van 1-​day in town rental is only $ 20…plus like $ 1/​mile driven. It came out to about $ 40 total
*We discovered the truck we got had a nail in the front passenger tire when we arrived at home. Called the store in a panic and they told us to call the roadside service # — who responded right away and got a mechanic out to our house within a few hours to do the repair. Even though we missed it in the initial check at the location, I was not blamed for the flat and did not have to pay anything for the repair. The rep was SUPER accommodating — I am beyond impressed with Uhauls customer service.
So in closing, moving sucks, will always suck… but uhaul and this place made it a little less painful to get the job done.