Daniel’s Jewelers

I had an odd experience at Daniel’s Jewelry Store. I bought a replacement wedding band for my husband as a gift. It was too large, so we went to get it sized. I showed my receipt at the store, and the woman helping me got ready to send it off to be resized. I looked in the case and saw the same ring. I said to her, «oh, do you have a size 10 all ready? Can we just exchange?» She said yes, and stopped the transaction. Strange she didn’t think of that (?) Then after the exchange, we were about to leave the store, the same woman ran after me, saying we had «forgotten our ring» and was about to hand me back our old ring! I told her we had made the exchange, that the ring in her hand was now theirs. Then 10 days later the same woman called me, to tell me to pick up the ring, that it had been resized. I had to convince her they did not owe us any ring. It’s like she didn’t believe. Perhaps someone with a better command of English should work their floor, or Daniel’s will lose a lot of merchandise!

This place is ridiculously unprofessional. Ordered a ring that they did not have in stock and was told I would get it the following week. It has been 2 weeks since then and I just called and they said next week, making it three weeks.

Don’t be fooled by their offer of gift cards. We purchased a wedding ring and was told we get a $ 50 gift card for making the purchase which we could use at any Daniels Jewelry store. What they failed to mention was you can only use it if you make purchases of $ 299 or more. A fact the sales associates are aware of since they were quick to bring it up when we return and the information is buried in impossible to read micro-​print on the back of the card. They don’t tell you up front as it devalues the «gift» since everything in every jewelry store can be had at a 20% discount over the price on the item.
Their gift cards aren’t worth the plastic they’re printed on in my opinion and the fact that they fail to mention this very pertinent information when they are selling you on there items is deceptive and leaves us feeling duped and cheated.

I can guarantee you that if this store has any decent reviews, they were by employees or friends of employees. This place is awful. I received a gift certificate to Daniel’s and I was so excited because I needed to get my fiancés wedding band for our upcoming wedding. I checked out some of their bands online, and every item was «on sale». Even these sale prices were outlandish, but I had a gift certificate so I wasn’t too worried about it. I ordered a titanium ring with a tiny diamond and it was $ 500. And that was the SALE price. My fiancé purchases titanium jewelry all the time for his business and it is one of the least expensive metals you can buy. But again– I had a gift card so I wasn’t really worrying about it. Because I had a gift card I had to place the order online, and then pay in store. When I go into Daniels, the woman had no clue what I was talking about. I literally had to tell her how to do it and where to find it in her manual. She looked like a lost puppy the whole time. After she called the manager several times, she finally figured out how to ring me up. I hand her my gift certificate, she’s confused again. After another phone call to her manager for guidance, she informs me that gift certificates can only be used toward the full retail price of the item. And the full retail price of my titanium ring with one minuscule diamond was $ 1500! So I ask her to show me some of their bands in the 500 – 600 range and she comes back with some plain tungsten carbide rings, no design, no diamond, $ 400. So I bought one of these and then I went next door to Zales, where they had the EXACT same ring that I had intended on purchasing from Daniels, $ 399 full retail. If I didn’t have s gift certificate, I wouldn’t have even thought twice about shopping there once I saw their online prices, let alone with their ridiculous policies and full retail prices. If you like throwing your money away, definitely shop here. If you enjoy getting your money’s worth, go ANYWHERE but here.

They were rude and didn’t want to help me with anything that I had a problem with but they were quick to try and sell me something. Don’t go here!

This place sucks! I am happy with the ring. But beware of getting the credit card! When I applied for the card they told me about a promotion. It was no interest for about 9 months. I figured if I didn’t pay it off in time that the interest might be around $ 30 or $ 40 a month tacked on to a minimum payment. I only had $ 250 left to pay it off. I get the bill and it says I owe $ 593.44! I called them thinking they made a big mistake. They explained that they charged me interest for a whole year all at once! I couldn’t believe it. I have had many credit cards for years, and nothing like that has ever happened to me before. I had to borrow money to pay them off because I was afraid the interest would keep doubling, making it impossible to pay off. They also keep calling me about 3 to 4 times a week about their weekend sales. Sometimes at 8:00 PM. I do not recommend this place at all. I saw the same ring, with bigger diamonds for $ 400 less at JC Penney.

Very Unhappy with this place! I would not normally shop at this jewelers anyway, but my husband had seen a watch he liked in one of their adds. I ended up buying it for him as a birthday gift. It was an expensive watch and I ended up getting a $ 50 gift card out of the purchase. Like I said, I normally wouldn’t shop here, but I needed to use the gift card so I went in to get a little something for my daughter… SMH. I decided on a bracelet that the salesman quoted or guessed rather, would be an additional $ 30 to the price of the bracelet to engrave 3 letters on it. After paying out of pocket just over $ 100 for what I meant to be a small birthday gift, the salesman called me to tell me they could not do the engraving after all. I went into the store to chose a different item and get my refund however, the same salesman said they could not refund my $ at that time because the transaction was done as debit and they would have to give me cash back and they did not have any cash in the store… WTF I was in no mood to argue anymore, so I left and was waiting for a phone call to tell me when I can pick up my $. About an hour later he calls to tell me they can go ahead and credit my card SMH. Why they couldn’t do that in the first place while I was there is beyond me! I called the store and spoke with a different representative to let them know I was not coming back that day and to confirm they would be crediting back my card. The lady said yes. I asked why they didn’t do that in the first place and instead wasted my time driving back and forth. Her only reply was they may have needed to call their corporate office for permission, but never offered any explanation as to why all this could not have been done at the time I was IN the store. Bottom line is they are very unprofessional and do not seem to have any company guidelines. They just run the store and each transaction as they feel like. I will never go back to ANY Daniel’s Jewelers regardless of the situation. There are so many other reputable jewelry stores that there is NO need to ever buy at this substandard place.

I wish Unilocal allowed me to give 0 stars. Any time I come in to make a payment I’m asked if I could pay more and they question you when you say you cant. Why would I pay more than our agreed upon monthly payment? I wish I would have read the reviews before I bought anything from here.
I’m going to pay the entire amount the next time I come in so I no longer have to deal with this place.
Stay away, pay a little more somewhere else and avoid the hassle.

I should have read this before I purchased. I ordered a custom mother’s ring online and designed it on their website. After browsing every suitable option I chose one that I liked and thought my mom would like. I strategically placed all of the stones and engravings and placed my order. After a month my mom gets the ring, it’s awful. The ring wasn’t the one I ordered, it wasn’t even one I had considered. I was ugly and would not have been something my mother would have liked. There is no way I would have gone through the entire design process without noticing that it was the wrong one. I called to see about having it replaced and all I got was them blaming me for the mistake (not possible unless there was a problem with their website). I was told to return it and then I could place another order. Yeah right, after all the other reviews I have read I will go somewhere else. I actually found the exact same ring (they go through a third party design company who actually makes the rings, they don’t) where I will attempt to order the ring again, hopefully they will have better systems and customer service, in fact I might call my order in and record it so that I can prove it if there is a mistake. The problem with online orders is that you can’t prove that you saw something you wanted and ordered it, but the wrong thing was sent out. All their records show I ordered the wrong ring, but when I looked at my receipt and clicked the link from the email they sent me, a picture of the ring I DID order appears, but the name of the ring is wrong. How am I supposed to know the difference if I don’t work there?

Wish I had looked on here before purchasing. My fiancé bought my engagement ring here, which they more than double charged us for because of «extra fees» like resizing and insurance. The size they gave us was way too small, and after a month of wearing it on my pinky, the resized area turned black. When we took it back, they agreed to resize again, it came back and broke after 5 days of wearing it. Took it back AGAIN and was treated EXTREMELY disrespectfully by the ASSISTANT MANAGER — who was condescending as she tried to explain that the only way it would ever be wearable was if we paid $ 140 to get a shunt. The price reduced to $ 100, but still didn’t matter considering that it wasn’t my fault it broke, nor the MAJOR oversight of never having explained this to us one of the hundred times we went in there to pay for it or having it fixed. Finally, the manager brought the price down to $ 60, then $ 40. Still didn’t agree to that since it wasn’t our fault. Finally agreed to fix it free, making on off-​hand comment about how the jeweler who had fixed it the first 2 times had just been fired for bad work. And somehow they had expected me to pay for their mistakes. When I just got it back, the «gold» had been somehow turned black around my diamonds. I don’t feel like messing around with these jerks again, so I guess I will just deal with it. Sad, though, that I have to have such a bad experience with a piece that is supposed to be very special to me. I had planned on being a long-​time shopper at this store, but this whole experience has taught me to not only stay FAR away from their products, but inspired me to warn others. Do not trust them, their craftsmanship is crap, their products are overpriced for the terrible quality and yeah… Don’t ever approach their assistant manager with a problem unless you want someone to treat you like you’re an irrational idiot just for feeling cheated when told you owe $ 100 to fix THEIR mistake.

I recommend shopping at Daniels in Mission valley the new crew is very friendly!!! I wasn’t too sure about shopping here since I had a bad experience in the past, but I’m glad I gave these guys a second chance. This crew is very friendly and helpful. I came to buy my husband a wedding band and they helped choose the perfect band ;) they definitely got my business again and I’ll definitely come back to buy more!

ZERO STARS. Absolutely atrocious. My husband bought my engagement ring from Eddie (who was wonderful) in February. When he bought the rose gold diamond ring, they mounted it with the wrong mount, fused the rose gold with white gold at the mount and the mount is extremely loose and flimsy to where I can no longer wear it. We were patient with them and hoped they would fix it. A month past and the band of the ring faded into yellow gold. We brought it in for professional opinions, come to find Daniels soldered the ring with yellow gold and dipped it in rose gold. The entire ring is completely ruined!
We have moved out of state and even to this day (October 17!) we have been waiting for a call back from the district manager to talk to us! We have called constantly to the store and to customer service to only get hung up on and lied too. They do not even understand the problem of what happened and even a few times people have told us they don’t even carry rose gold.
Daniel’s broke my heart and is a huge disappointment. While he continues to pay them for the ring, they refuse to give us even an offer to repair it. WATCH WHAT YOU BUY. If Daniel’s would treat us with some respect and would be willing to fix their terrible mistakes I would be happy at this point. Currently, my engagement ring is sitting in a box in a drawer since I can’t wear it because the diamond mount has almost snapped off many times. Rose gold was all I asked for in a ring and now I have yellow gold. My husband did not buy this product and yet we have to pay for it and suffer with their lies and cheating games.
If there is no resolve within the year we will be creating a lawsuit. I can not believe they did this and continue to do this. Customer service will not even do something about the district manager or help us. Scammers.

Terrible store. Staff is very pushy and doesn’t care about the customers, only about making $$$.
DO NOT BUY FROM THIS STORE!!!

First time Shame on you, second time shame on ME!
This place charges for everything, and doesn’t even know there own jewelry. I purchased a ring and I had to pay for it to be re-​sized. Then when it comes back it was dipped all silver when its original colors were black & silver. I have them re do it and it comes back even more horrible the second time. They gave me back my re sizing fee and a bunch of gift cards for the inconvenience.
I got back to use my gift cards to buy my niece a ID bracelet. The lady mentions not to put a lot of letters because it is a small space. So I put G.C.R on this baby bracelet. when I get it back the R is semi cut off. WHY DIDN’t she say it only fits 4 characters!!! Maybe suggest not to out the dots in between. & now has the nerve to say it’s my fault and charge me to re do it! thats so crazy!!!
I WILL NEVER GO TO DANIEL’S EVER AGAIN. TO BE CHARGED FOR THERE MISTAKES!!!
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2 week before my husband and my ten year anniversary we upgraded our rings at Daniels. We thought. I love my ring. 2 days before our ten year anniversary due to poor quality jewelry and bad soldering his ring broke in half. I go in the refuse to fix it and up sale us 600 plus a resize. I figured okay if it doesn’t break we need a thicker band. Thirty days later I find out my husbands ring is changing colors. They sold us p4 not white gold and it is leaving green marks on my husbands finger. We paid well over 1500 dollars for his band alone. I call and get told the manager is on lunch at 2:30 in the afternoon at Daniels. I am so pist. My husband is telling it’s okay he doesn’t have to wear a wedding ring. I blame Daniels for messing up my ten year anniversary in my happy marriage. They won’t credit me due the 30 day grace period and the fact that the first ring was credited to the second. If anyone is a lawyers and reads this and wants to take my case I have pictures and documents to prove it. Never buy from this company again. I am disappointed in their quality, customer service, and products in general .I want to sue them. Buy at your own risk be fair warned.

Take caution, and be well aware of the scandolous way that Daniel’s Jewelers conducts their business!
My first encounter at the store was to look at a Bulova GTS accutron, retailed at $ 695. My fiancé really wanted it for christmas, and the former-​car salesman turned jewelry pusher finally persuaded me (even against my continual resign) to put down whatever cash I had in my wallet as a down payment for a layaway. I’m not one to put things on layaway, call it consumer niavety or what have you, but after this experience I will never do it again; ESPECIALLY NOT AT DANIEL’S JEWELERS.
Regardless to my inital mistake, I continued to make CASH payments towards my layaway totaling to $ 195. Then as I was cyber shopping one evening, I found the exact same watch for $ 405 brand new, free s+h the works…$ 290 less than the store price. I immediately went to the store and asked if they could do a price match. They bargained down to $ 524 give or take. But as a newly claimed bargain hunter, I wouldn’t settle for a higher price than the offer I had online. So I asked for a refund on my layaway payments… and that is where this long interlude takes us:
As soon as I requested for my refund, they stated that they did not have enough cash transactions from the day to refund me my money. So they advised me to come back in a couple of hours. I was a little perturbed, but still poised and patient at the time… but not for long.
As the hours passed my patience wore thin and I returned to the store. They stated that they still didn’t have enough cash to refund my money and that my only other option was to wait for a cashier check that would take anywhere from 3 – 4 weeks to be mailed. Of course that wasn’t an option… it’s christmas time for christ’s sake (pun intended) and I needed that cash to buy the watch online! So I demanded that there be some resolve to my predicament. The store manager, EL TORRES, was completely unprofessional and was unwilling to help. It is not my responsibilty as a consumer to be concerned of the amount of cash a store does or does not carry on them. My only concern is the cash refund. It’s my (freakin’) cash, and I want it NOW! She proceeded to become hostile with me, and her hi-​falutin attitude really ticked me off. I asked her to call the corporate office and she refused, and proceeded to scamper away into the closet she calls an office, all the while slamming the door as hard as she could. Talk about professionalism!
During this time, the other sales associates were starring at me, as if I were a transient begging for money. And I asked myself, why am I being so discomforted when all I want is my refund? If were to go to CVS and purchase merchandise in cash and find out that I am disatisfied with it I would request for a refund, and they would do so in cash. And so within the simplicity of buyer’s rights, is wherein my problem lies. The condescending jewelery pusher now turned mediator took a seat; and from his seat he patronized me with this remark, «If we don’t have cash, we don’t have cash. What would you like me to do, have her [the manager] pay you out of pocket?» I was astounded. It had to be the most illogical remark I’d ever heard. I’m not asking for someone else’s money, I’m asking for mine!
And so, as I leave the store with yet again no resolve, and no $$ I call corporate 3 times just to get the same BS pacifistic mumbo jumbo that they read off a placard to placate their complaining clients. I’m awaitng a call back from the district manager to hopefully obtain my cash, and secondly to file a formal complaint with the store manager. In my whirl of angst, I even phoned the police– and they said go to small claims.
Well, I know this was long, and it could have been even longer. And if you go away without reading any of the aformentioned, I’ll give you a bulleted list of why NOT TO SHOP AT DANIEL’S JEWELERS.
–PUSHY and rude staff
–staff lacks adequate knowledge about the products they are selling
–returns/​and layaway policies are unfair and a hassle
–Management is crass, and lacks class-​and professionalism
–corporate office is a JOKE
Hopefully this review has helped, or forewarned any of you who are planning to make a purchase at DANIEL’S JEWELERS.

this is just plain ridiculous, Unilocal deleted my review with a reason of «irrelevant»
tell me, if this review is irrelevant or not:
forgive me for being stupid and a diamond virgin, i knew nothing about it and were interested to look around inside because i was attracted by the red tag that makes you think that you’re getting a bargain. i was looking for engagement ring btw
the sales over there (yemima) were very pushy, i was just BROWSING for christ sake, no need to push me around to buy one. and when i asked about price, they asked how am i going to pay it, and i said american express, they asked me to show my card, and i showed it to her and you know what? THEY KEPT IT AWAY FROM ME. that’s their tactic to hold the customer and force them to buy there.
i’ve tried many lies to get out of that goddamn pushy store by lying for not having a social security number, claiming that the american express is only a supplemental card from my parents, claiming that i dont have any US ID, and any other kind of lies that makes me look stupid just to get out of there and still they didn’t let me, they even play psychology game just to convince me to be serious with the deal. i was serious, it’s just i dont want to buy it there. the store manager is no different from the sales associate itself.
finally they told me to do layaway just to show them that im serious, so i got no other choice but to just give a layaway of $ 500 (im not stupid, i used my amex for that layaway so in case they are being shady, i just need to call the customer service to dispute the charge)
so i went to tiffany and shop around, WHAT A DIFFERENT EXPERIENCE, no hassle, no pressure, they educate me about diamonds, and even they let me go and come back whenever i want, the story goes the same after i move on to other jewelry stores
after bringing my receipt to show the sales that ive bought the ring somewhere else, they even try to convince me to buy the same thing at the same price as well at daniel’s. and i said no, i just want my goddamn money back. so i finally got it back after so much hassle.
buyers beware:
classless pressuring sales tactic,
no warranty on the ring whatsoever,
GLE certification is not as credible as GIA or GSI
just don’t come to this place if you are seriously looking for a REAL diamond.
UPDATE:
i finally got my ring from david and sons UTC, for way cheaper, higher carat, and custom banding.