Embassy Suites San Diego – La Jolla

HORRIBLE CUSTOMER SERIVCE… I had made A 2 bedroom premium suite reservations for me and my mom to this hotel a week prior to my arrival for a Kaiser permanente work meeting and when I arrived at the airport I found out they had already sold my room to someone else being that I had gone through a 3^rd party reservation, the front desk lady said that there was only 1 room left with 1 king bed and suggested I sleep on a pull out sofa (when I paid $ 339/​night) and the manager Edgar was even worse he suggested I cancel my reservation and go elsewhere since they are booked for the weekend with no apology. My 3^rd party customer service department offered to pay for an extra room for the bad customer service and rudeness I was experiencing, the manager Edgar was being nasty with them also and wouldn’t co-​operate, the elevators were down I had to take the stairs to the 11^th floor. I would never stay at this hotel again.

For those people complaining about the parking fee, park across the street for free and walk your ass. It’s not that hard.

Absolutely love this hotel and the staff here. We have been staying at this location for years and it never disappoints. Exceptionally warm and friendly to families. They serve an always delicious hot breakfast and an always consistent happy hour where you can lounge in the lovely atrium overlooking the koi ponds. The area can’t be beat — easy access to the areas’ activities and freeways. We have nothing but good things to say about this gem of a hotel.

I’m not in hurry to go back. Husb and I decided to book a room in order to get to an early Dr. appt instead of fight traffic. I understand that La Jolla is a pricey area and I was not surprised at the charge when I booked, but $ 25 to park, really?, just put it in the room charge for goodness sakes, it is really like a hidden fee and I may have chosen something else for that price then. We were given a handicap room (we are not handicapped), and view of rooftop. :(
Breakfast fine, staff friendly

We’ve been going to Embassy Suites for years and always appreciate the manager’s happy hour and breakfast spread, but this location gets the middle-​of-​the-​road review from me. We still enjoyed the rest and the breakfast, this one overlooking a cute little koi pond in the central garden atrium, but it was the check-​in and room selection.
We specifically requested a room away from the elevators but got Room 631 — directly facing the bank of three elevators. Come on. One request. Failed request.
Oh, and $ 25 to park? Give me a break.

I needed to put my parents in a hotel that was near Scripps Hospital, as mom was having heart surgery. I contacted the hotel, and after explaining some «needs» to her, Keesha was extremely accommodating. She completely understood what I wanted/​needed in order to make the parents comfortable while staying. The parents arrived the night prior to the surgery, and enjoyed a nice dinner in the atrium restaurant, then had a good nights rest. They said the suite was nice, roomy, and very comfortable for their two day stay. Dad doesn’t ‘explore’ much, so having the restaurant on the property ensured me that he would at least go there and have his meals.
Keesha, and the staff went beyond the expected in the way of service. There was a nice tray of coldcuts in the fridge with a note from the staff wishing mom a successful surgery and wishing her their best. And, everyone was extremely friendly and helpful to them. Very very impressed with the service.
I would totally recommend the Embassy Suites as a place to stay in the area, and I commend Keesha and the staff for all their wonderful service and taking care of my parents during their stay!

I LOVED my stay here! It is a beautiful hotel, lush Koi pond, elegant, comfortable and QUIET in the rooms. I heard absolutely nothing.
The staff were completely professional and the rooms immaculate.
I highly recommend this hotel!

I stayed a night there this week. I booked it through the San Diego Zoo. I saw 3.5 reviews, but it looked nice and so I figured this would be the one.
What I hated:
1. $ 25/​day to park on the property.
2. No Air Conditioning control in the room – at least I could never find it
3. No mini fridge or refrigerator in the room
4. Cost for wifi unless booked on
— $ 9.95/day, $ 16.95 for premium
Ok as a guest at a hotel I cannot stand being nickled and dimed. I want to feel that I am being taking care of, whether I’m on vacation or business. I’ve stayed in a few hotels in the past year and NOT one has hit me with wifi cost. I stayed at Larkspur Suites in Folsom, CA, as well as, La Quinta in Sacramento both without a wifi charge. Sticking with the tune of being nickled and dimed, $ 25/​day for parking was another let down. I would rather see that cost buried in a higher rate, then deal with this. I’m already being with with VAT, etc. and that part of the deal, but with wifi and parking charges I was immediately getting upset.
Moving on, no AC control bothers me a lot, because it was very very hot and humid and I needed a real break from it. The room was cool, but I didn’t like not having any control. I thought there would be a fridge with it being a suite, but no. I was hoping to put some bottled water in there, but I guess I got a room with it.
What I liked:
1. Breakfast Buffet
2. Evening drinks
3. Staff was courteous
4. Koi Fish/​atmosphere
Usually when I stay at hotels I see the cheap bagels and fruit, and cereal. This was so great a buffet of breakfast foods. Bacon, omelets, pancakes, home fries, orange juice, coffee, toast and on and on. I was blown away. I did not go down for drinks, but the availability really made me feel like a guest. The staff was very courteous answering the questions I had. The Koi fish in the lobby were beautiful. I didn’t make it to the gym and the pool, but both looked nice.
All in all, a mixed bag of very good things and some things I personally am not a fan of. If you are staying here and are used to these kinds of charges, you might enjoy your stay better than mine.

Great area to stay it’s close to so many things to eat, drink and see. Complementary breakfast & happy hour reception everyday, what more can you ask for? Rooms are big and worth the price you pay vs some other places I have stayed in the area. I’ll still give it a 5 even if the parking garage is $ 25 per day, makes up for it with the complementary Shock Top I’m drinking at this moment

Beautiful hotel, clean, rooms are nice, stuff is great. I would love to see a little more variation on the breakfast menu-​my kids love waffles for breakfast =’/​had to trick them into french toast, which wasn’t easy.

So far I’m not happy with my experience and I just got here. I am traveling with my two kids ages 2 and 5 months. When I get here, I parked the car and got everything loaded up. Thank god I brought my stroller because I would have never made it to the room with everything. I got the kids packed up in the strolled and loaded the stroller with as much as possible. Hung the pack n play along with my duffle bag from the handle bars and a bag on my shoulder. I turn around and start looking for the elevator. Come to find out there isn’t one. I even asked the front desk, thinking I had missed it but they confirmed that there isn’t one in the parking garage. You can either take the stairs or walk through the gate where all the cars come in. Not very safe especially with my babies but I had to do it. No other way to go. It’s a little down hill slope and a tight squeeze to fit through the parking garage gate. Also had to walk down the street (in the street) by going this way.
I can’t believe in 2015 that there are still places that aren’t stroller/​handicap friendly. Very disappointed. I live in Temecula and if I’m ever in the need of a hotel in San Diego and my kids will be traveling with me, I won’t be staying here. So unfortunate.

My room has a king size bed kitchen & living room 2 closets and one full bath. Its clean very relaxing. The employees are kind friendly & very attentive. The kitchen has a little refrigerator as well a microwave. Upon arrival snacks was free. Pop corn pretzels & open bar. I cant wait to order room service. I give it 4 stars.

The review is based on a stay I booked due to a professional development training scheduled at this particular hotel on June 2 and June 3, 2015.
PROS —
–Customer service was friendly and efficient.
–FREE buffet style breakfast in the lobby includes: bagels, toast, choice of 4 cereals, hot oatmeal, omelettes made to order, various selection of juices, coffee, yogurt, fruit, and pastries.
–FREE evening snacks and soft drinks in the lobby.
–Restaurant inside the hotel, P.F. Chang’s right outside hotel, and a mall within walking distance with other various other food options.
–Suites are spacious and clean.
CONS —
–Parking charge, $ 22 per day at hotel parking structure
–Wi-​Fi charge (unless you have AT&T hot spot account)
–Elevator waits can be lengthy, especially if you’re on a higher floor
–The tub in my room didn’t drain well
PRICE —
These are suites so the prices are comparable to other suite hotels.
OVERALL —
Due to the fact that you have to pay for parking and wi-​fi per day when you’re already paying a decent amount for your room per night, I say this place is A-​OK. Would I spend my own money to stay at this hotel? No.

Embassy Suites La Jolla is a beautiful hotel! The rooms are spacious and comfy, the hotel staff are very professional and friendly, and the Happy Hour is FANTASTIC! They also have a nice and tasty complimentary breakfast buffet with Made to Order hot items! A must-​stay if in the La Jolla area!

My doubts about booking this place were banished when we arrived here.
The lobby area led up to a koi pond and an open dining area. I loved how spacious this hotel felt! Our suite was the perfect size. The outside room featured a tiny bar area with stools, a sofa bed, and a fridge and microwave in the hidden closet. The bathroom was a good size. The bedroom had everything you’d want to make the room feel like home. A comfy bed, ambient lighting, lots of storage space for our belongings, and of course, a big screen TV. We requested a crib and it was there when we arrived. Great service! Our stay came with free breakfast. This wasn’t your typical continental breakfast. We could make custom omelets and order things from the kitchen. Needless to say, we were well-​fed and stuffed every morning. This location is conveniently located across from the mall and lots of restaurants.
Minus one star for the parking situation. They charged us extra for parking each night. The parking structure was also very inconvenient. There wasn’t any walkway or bridge that connected to the hotel. It made it hard to carry our luggages and push the stroller to the hotel. We ended up unloading the car in front of the lobby and my husband parked the car by himself. Oh and there was elevator maintenance going on during our stay. The loud noises scared my 1 ½ yr old. But that was during the day and never in the evening. I’d say soundproofing was excellent otherwise. We couldn’t hear anything from the rooms next to us.
We had such a comfortable stay here during our vacation! I’d definitely recommend!

Here are the reason why I gave this hotel 5 stars. It’s in LaJolla, free beer, and indoor pool, clean rooms, I got a deal for $ 159.00 a night, free breakfast… not continental but full on breakfast! Every hotel employee I have come in contact with has been pleasant and courteous, they have found a patron for life.

Stayed here with my daughter’s soccer team for a tournament in August of 2014. I have stayed on many occasions at the Hyatt Regency down the street, but we decided to stay with the team and ended up regretting it.
First, the parking situation was terrible. When we arrived, we ended up parking in the very last spot, at the very top of the parking structure because that was the only spot left
Second, there were very long waits at elevators. I would have taken the stairs, but there were no stairs that we could access, all the way to our floor. (Isn’t that a fire hazard?)
Third, the free breakfast, was a total zoo. I don’t think breakfast is worth it, if you have to endure those kinds of crowds. Plus, it was just mass produced cafeteria style food. Also, I saw kids throwing food into the fountains.
Fourth, the rooms were outdated.
Fifth, the bar had a limited selection of wine.
Years ago, I use to like Embassy Suites, but this place ensured I’m going to continue avoiding them.

This Embassy Suites is one of the newer ones I’ve stayed at. The interior seems a bit more modern and the bedrooms have relatively spacious living rooms.
I always like the Embassy Suites more than most of the hotel chains that offer a complimentary breakfast as a standard perk, because they offer a wider selection of breakfast items including a made-​to-​order omelette station.
Every Embassy Suites I’ve been to also features an indoor koi pond (usually with swans, which I don’t recall seeing at this location) and a glass elevator… which the kiddos love.
I took my then-​19 month old daughter swimming in the indoor heated pool and she had such a blast she didn’t want to leave. The chlorine wasn’t overwhelming and I especially appreciated the early/​late pool hours and availability of balloons. I would’ve also liked to use the steam room (nice amenity!) but didn’t get a chance.
Some major cons to keep in mind include the expensive cost of daily self-​parking ($ 22/​day) and the wi-​fi.

I am updating my review to address Managers response to our review. Thank you for addressing our concerns. As previously stated the staff was good. The quality of the room seemed sub par but the location is great and the external areas such as the pool, lobby and main entrance are all well maintained and esthetically pleasing. This location is recommend because management cares about customers and will rectify any issues.

We are Embassy Suites fans — but this one just didn’t cut it. We were tired after a bit of a drive from Phoenix and were greeted with a wretched parking situation. We entered the parking structure ($ 22/​day) to find an incredibly small and narrow structure. Two cars could not easily pass one another (one traffic lane for two way traffic) and it took a lot of careful maneuvering for us to even park. At one point I had to get out of the car to direct my husband so he could get as close to the parked vehicles as possible just so one car could pass through so we could pass through. Fortunately, all the patrons were, albeit upset, pleasant. Additionally the parking garage has no elevators. We had to walk down the drive way with our suitcases and 2 small children and onto the road way to get into the hotel. Not the way to start the stay.
The check in staff was not particularly friendly but was efficient. We then headed to the elevators and found an incredibly long line! Agh! We waited 4 cycles of elevators before we were able to get one.
We also paid $ 12/​day for internet — my husband and I both require it for work — and it was SLOOOOW! As we were doing work the internet would just drop and on a few occasions we were left unable to connect. It also only allows a certain number of devices to use the internet in the room which was fine except it kept telling us too many devices were connected but we only had 2 laptops using it. Internet is a big must for us as we travel and this was just unacceptable.
We got to the room which was clean yet dated. We requested a crib and it came quickly. The size of the room was great and the bed was relatively comfortable. One of the nights we utilized room service and that was fast and was pretty tasty (as far as room service goes). There are tons of restaurants and shops all around — and quick access to the major freeways.
All that being said… the parking structure, the parking price, the elevator situation, the internet, and the dated room were all enough to make us think that we would stay elsewhere during our next visit to San Diego.