Hertz

3.5 stars
Good, friendly service. This is a very small location. The office is barren. It’s tucked and hidden away by the car wash and I would have never found it if it wasn’t for making my reservation online. Speaking of which, I dunno if there would be any cars available for a walk in rental, but hey, if you’re never going to find this place without an online reservation I guess it’s moot right?
I don’t know if it’s me but it seems the rates for rental cars have been steadily climbing. I found the rates through Hertz reasonable this time around. I’d keep coming back to this location if that were the case.

If I could leave a 0 stars I would. Came to this location to get a rental for 1 month. AAA referred me here but I honestly don’t know why. This rental location turned out to have no cars available except for a Hyundai which had the check engine light on AND a tire pressure light on. I called back to explain these and the woman who helped was very rude with a ghetto attitude saying there was nothing she could do. I waited another week as she suggested. Having just got into an accident with my car this was the last thing I needed to deal with.
When I did call back last week she continued to have an attitude about the fact she rented out a car that’s near break down. I repeatedly told her she didn’t need to keep speaking to me in her tone, as I made suggestions for her to contact another Hertz to find a car that was safe to drive. She didn’t even offer to do this. or have the car picked up or discount the upgraded rate she charged us. She continued to be extremely defiant, wasn’t answering any questions, and further never apologized for the fact that was not the best person to handle this situation! I then asked for her manager’s name. Once I did find a Hertz location that had a car available the Hyundai that Sharonda had originally given me is now not driveable. The tire that was having the problem now has a complete flat. AND THERE IS NOT SPARE! I called roadside assistance and it’s going to take at least 2 hrs to get towed to the airport and to get a new car. I am so beyond upset about this. The reason we get rentals cars to begin with is the reliability, convenience, and great customer service of it all. This has been a nightmare!

I rarely rent cars, but because of my excellent experience at this Hertz, I’ve come back to rent multiple times this year. Shironda has always been the one to help me, and she is delightful, helpful, very welcoming and personable. Because of her incredible customer service, she has made me a believer! I ONLY rent from Hertz now! I went from reserving rental cars once every other year to 4 times this year alone! Some of the key events that switched me from Enterprise to Hertz (and reasons I’ve been motivated to rent more often):
— Shironda’s level of professionalism and friendliness
— I reserved an economy sized car but because they’re new and didn’t have that sized vehicle, I was upgraded to a better vehicle, free of charge
— The cars that I’ve rented from Hertz don’t have a weird funky smell that the ones at Enterprise do (I think the smell may be because of a cleaning agent they use on the interior)
— I was 20 minutes late when I was picking up my first rental (because I was lost and I couldn’t find the place). Shironda waited for me even though the store closed at 5pm, so she stayed there longer than she had to to ensure that I was able to pick up my rental car! She, my friends, is a dedicated worker
— The entire experience is hassle-​free and the workers are willing to work with you and help you out
Also on a side note, I’m pretty sure this Unilocal listing was created by the person who left a complaint review because the store hours definitely aren’t correct. I almost missed picking up my rental because I thought they closed at 6pm when they actually close at 5pm. So as a tip, call for store hours!!!

Excellent. A car rental company within walking distance of my workplace.
I’m a big fan of hertz — usually they have nice cars, good service and I don’t have to deal with much BS. Unfortunately, this location has to work out some kinks. This a new location — literally the office is empty except for one desk and one computer. Upon entering, the agent explained that they didn’t have the full size vehicle I booked a whole week earlier. What? The odd thing is that I actually made a back-​up rental, and they didn’t have either car that I booked. She explained that because they’re new, they don’t get many cars. She said they tried to call me, but I didn’t get any voicemails or missed calls and I just checked that my profile had the correct # on file. I pretty much only had 2 options — a Yaris (compact) and a Cherokee (SUV). I chose the Yaris because we wanted to get to Vegas quickly and it seemed more zippy. It ended up being $ 10 MORE than the full size I booked and it had 0 features: no aux, no power windows, no remote key entry, terrible sound system, terrible A/​C (which was horrible in 110° weather).
3 stars because the agent was sweet, and the car got us there.