Launderland

I still have not received a call back from the owner, Steve Billings. I have left him several messages and also sent him an email. I have spoken to the OB Town Council, and plan to file a report with the BBB if this cannot be resolved.
I went by the laundromat today in hopes somebody who worked there could help me out with this issue. I spoke to Randy, who does work with the laundromat, but was his day off. He was friendly and still listened to my experience. Ironically another upset customer was on the phone with Steve at the time, he lost money as the washer was not using hot water when it should be (the same problem another customer had the day my clothes were shrunk). I am assuming that never was fixed. There was not even a sign up informing customers of this issue.
Randy then got on the phone call after the customer talked to Steve and he let him know I was there with receipts of my ruined clothing. Steve told him he got my email and will write me back. He has had almost a week to respond to it, as well as the many voicemails I left for him. The number to the laundromat is still «disconnected or is no longer in use». I am not holding my breath he will call me back or try and remedy the situation.
I am still very upset at him mocking me for not having a job. I did inform him on one of my messages that the reason I am looking for a job is that I just completed chemotherapy and radiation for breast cancer. Since handling all of that, I could not work. Therefore I do not have any extra money whatsoever to go purchase even more new clothing for interviews.
The only thing that I did wrong was try to support a local business, trust that this was a legitimate laundromat and the equipment would work as it should. Walking around it today there are numerous signs of machines out of order, coins not working in machines, or heat is too high (ironically not on the dryer that ruined my clothes). I never had taken clothes out of a «low heat» setting and it was so hot I had to drop them. The place is even more dirty than the last time I was in there. Cigarette butt on the floor and it doesn’t look like it was mopped in two years. If you drop a clean article of clothing on the floor on accident, it’s something you would definitely have to wash again, in hot water (if there is any).
I will update this long review once (or if) I have any new information. Avoiding the customer does not do anybody any good. I cannot move forward myself until I can purchase new clothing for interviews. This is greatly hindering my progress. The clothing that was ruined was ordered online. It can take a couple of weeks to receive, only making this situation drag out even longer and putting me at a standstill that I can’t afford to have. Having cancer isn’t cheap and I did not budget to have to purchase new clothing because of going to a laundromat with faulty machines and an owner who does not care, and is very rude.
Update:
The owner finally agreed to settle, because of that I added an extra star.

This place fucking sucks nothing but homeless people hang out here every day drinking liquor!
My clothes always come out dirty and the machines are always broke!
Please please please go somewhere else!

I’ve been here before and things were fine but this time was pretty bad. A lot of marked and unmarked out of order machines. One of the change machines didn’t work and the other was extremely picky about which bills to accept. The two machines I washed my sheets in looked clean but then my ‘clean’ sheets came out sandy.

Worst laundromat in OB. 70% of the machines are broken, and those that work break halfway through a cycle. Dirty, unkempt and awful music. Seriously my clothes can out just as dirty as they went in. NEVER COMING BACK AGAIN!!!

I put a $ 10 in the change machine and got $ 2.50 back. There is no contact info within the laundry mat or online. There is a spot to put refund slips but no refund slip to write on. I guess I will put my name, number and tender lost on a piece of scrap paper??? Not happy.

Plays classic rock music…
Dogs allowed…
The guy who owns it will protect your laundry and save it over night… and he’s got a real cute dog.
The just updated their previously stock of half broken machines with all new ones…
One time a bum did steal my laundry bag while I was there — but I saw him and asked for it back, he obliged.
Other than that, pretty middle of the road prices for laundromats. Most other laundry-​goers are friendly and sociable (if you are into that sort of thing).
Thanks other Unilocalers, I had no idea about the free soap! Maybe I can get that laundry beer I’ve been wanting (there is a convenience store 2 blocks up).

14 quarters for one wash load — yeah that’s only $ 3.50, but that’s only ONE load of wash. 25 cents for every 7 minutes of drying — ouch.
This place broke my bank.
Also, a nice guy that was also there doing his laundry gave me some friendly advice not to leave, because its likely that your clothes will be stolen. It is OB, so that is to be expected. Nevertheless, hanging out at the laundromat waiting for your laundry is never fun.
But hey, they have FREE soap!

Launderland is WAY better than the other laundrymat! They play awesome music. Best of all, they don’t get pissed at you 10 minutes before closing and try to make you leave like the other one across the street. Washing is 1.75 and drying is 25 cents per 7 minutes.

It’s a friggin laundromat…
I’ve seen people here cleaning… so that is a star.
They have a sound system playing classic rock… yet another star.
I’ve never encountered any malfunctioning machines… STAR!
No liquor store immediately next door to provide impulse laundry beers… no star.
Place can get blazing hot at times… no star for that.

Three words describe this Laundromat
W
T
F
Ok, so they’re letters but…
Change machine… broken
Washer number 1 that I attempted… broken
Washers 2 and 3 that I attempted… worked!
Washer number 4 that I attempted… broken
Dryer number 1 that I attempted… broken
With percentages like these, do they even deserve to be called a Laundromat? I think they should just call it broken, cuz that’s what it is.

I hate all laundromats but this one is OK. They have free powder laundry detergent (it’s only been empty on one of my visits) so that’s a bonus. They have a couple of plastic patio chairs so you can sit outside while waiting. They also have a picnic table and a couple benches inside. There are two change machines and a soda machine. The table usually has some magazines to flip through.
The place is usually not crowded and I have never had to wait for a machine. Last time I checked, it is a quarter less per load than the laundromat next to Subway.