Point Loma Cleaners & Laundry

This dry cleaner is right down the street from my house so I gave it a try. They had my leather jacket for over a month. It was not ready when they said it would be. They promised they would call me when it was ready but never did. When I decided to pop by just to check on the status they told me it had been ready for 4 days! The lady that I picked up my jacket from was very rude, no apologies for not calling, no discount offered, didn’t say thank you. When I told her I was disappointed with the service she looked at me with a blank sour look on her face and said nothing. Needless to say I will not be back.

This place has horrible customer service and I recommend going anywhere else.
I just went to pick up two pieces of clothing I dropped off to be hemmed and was charged also for dry cleaning, which I SPECIFICALLY declined to the young girl working at the desk.
I explained the situation to the owner who did NOT credit me back (he gave me $ 5 off my bill which was just ridiculous) despite the mistake being on their end which is completely unacceptable and a terrible way to do business.
AVOID THIS BUSINESS AT ALL COSTS.

$ 2 a pound for fluff and fold??? I pay less in MANHATTAN. Give me a break.
I came here for dry cleaning because it was convenient. Good results but very pricey.

I’m surprised to read other positive reviews. I found this local dry cleaner to be both poor in quality and dishonest. I decided to try Point Loma Cleaners after my small dog vomitted on the sofa — they were nearby! The staff was very nice when I brought the cushion cover in, but unfortunately when I got the cover back home and took it out of the plastic I saw that it hadn’t been cleaned — just dried — yuck! I called and the owner got on the phone and said «just bring it back» — he seemed nice so I decided to bring down a nice Nordstrom blouse when I brought the cushion back. Although relatively new, the blouse had a little yellow staining under one arm. The owner said I was lucky I had brought it to him because the fabric was so delicate that someone else might destroy the fabric when cleaning it — I said maybe I shouldn’t clean it and he said «Oh no, we are very careful! » So, next day I come back to pick up the cushion cover and the blouse. Both are covered in plastic, ready to go, the clerk hands me the bill for the blouse. I almost never do, but I decided to check how things came out. the cushion looked pretty good, but the fabric under the arm of the relatively new blouse was shredded– I looked at her said this blouse is ruined — were you not going to mention it? She said she’d get her boss. He comes out and I said were you not going to mention that the blouse was ruined? He said he knew I’d find out and then ask him — he said the blouse was worthless and started raising his voice before I’d asked for anything– I simply said «well I’m not paying for the cleaning» and left. In addition to being unhappy that my blouse was ruined I felt that it was dishonest for them to wrap it all up in plastic and ask me to pay rather than tagging it to show me when I walked in. I might very easily have gotten it home and pulled it out of the wrappings 10 minutes before I was planning on wearing it.

Wonderful, professional service always with a smile. I love Ali and his team. They make a real effort to get to know their customers and make you feel at home. I’ve been a customer here now for 3.5 years and go in at least twice a month for my husband’s work clothes. We’ve never had a less than perfect experience here. Thanks Point Loma Cleaners!

I like this place because they do one day dry cleaning which can be very hard to find. They always do a good job at a reasonable price.

Best place for dry cleaning as well fluff and fold! Owner and team are very professional, kind and helpful.

This dry cleaners is by far the best I’ve been to, hands down. The employees are always very professional and ready to answer your questions. They always handle your garments with the utmost care. I’ve taken my military uniforms here multiple times and each time I get them back they have the sharpest creases and just the right amount of starch. I’ve taken my uniforms to other places and they just don’t compare… their prices are fair and I’d probably pay more for the quality work they provide. The owner is very sincere and respects his customers.
All in all, I highly recommend this dry cleaner if you’re in the military! You’ll pass those uniform inspections with flying colors!

I’ve had shirts dry cleaned here in the past and they did a decent good. Technically they did what was expected for a dry cleaners. However, my GF dropped off one of my shirts that had the stitching coming a part in the arm pit area. I really wish i took a picture of it before i took it to another cleaners. The stitch job wasn’t even the same color thread. My shirt was blue with blue stitching. They used a white thread and didn’t even follow the seem. The stitching was some sort of zig zag pattern. Seriously a blind person could of done a better job.

Ok, so to be fair, I figured that I should make an update on this place.
Ari, the owner is actually a descent person who wants to make things right. He called me and wanted to make it up for my terrible first time experience. He also explained that he’s making changes: he’s getting a real fitting room that’s handicap friendly and promised to at least explain the cause of a higher charge for alterations. All is fair but I still urged him that he should hire an on-​site tailor like they apparently used to have, ESPECIALLY since on their receipt it says «all work done here» or something of that nature.
So if you ask me, until they find their own tailor, i’d wait on the alterations for this place… but when it comes to dry cleaning? it doesn’t seem like you should have a problem.

Horrible! I went to this place for fluff and fold because I am moving out of the country and work keeps me constantly busy at 50+ hours a week. So, I thought to save time I would go here and have them do fluff and fold to keep me from having to stay up until 2am at a laundromat to get everything done (my place only has one washer for 6 units…). Anyway, I requested no fragrance and they assured me that they never use fragrance. Well, they lied. They do use fragrance in the detergent and it smells awful. It might have been okay if my request was ignored but it still at least smelled good, but it doesn’t. The smell of the soap they use can only be compared to a mildew/​soap scum smell being covered up with perfume (and not covered well). It’s truly awful. So, now I am left to redo their mistakes myself. I would go back and demand my money back or have them redo it, but it would just take more time and I doubt they would comply given the shady appearance of who I deemed to be the owner. I’m also not one to throw a fit about things done wrong… I just go back and do them myself because then I know it’ll be done right. I learned a valuable lesson from this — just do it yourself when it comes to laundering. Even that one time you try it, it just won’t be done right when done by someone else. Even worse than the screwup was the price. Very exorbitant pricing — they tell you $ 2 per pound but judging by my bill you should expect twice that when they’re done with you. Of course, they don’t give an itemized bill so that you can see how they came up with the cost.
As for alterations, dry cleaning, tailoring or anything of the like — go to Stephan on Cable. He’s incredible. I have had him tailor a number of suits and blazers. Always enjoyable as a person and he does fantastic work. Save yourself the trouble and do not give Point Loma Cleaners your business.
Update:
Before I left to move to Europe, the owner of the cleaners or a manager called in response to my review to apologize and offer to make it right. He offered to rewash everything for free before I left. I very much appreciate the effort. I had, however, already rewashed everything myself, so it was too late. Still, it earned back a couple stars for them because it was a nice gesture.

Do not go here if you need alterations!!! The sign on the door says they do alterations, so I decided to try them out. Big mistake! I dropped my dress of early on a Saturday. The woman working the counter «fitted» me. She was not even the person who did alterations. The people who I spoke with seemed very confused as to what I wanted. I simply wanted a dress do go down a size. There is NO CHANGING ROOM. I had to go in the back, weaving through the very hot and crowded dry cleaning area to put on the dress in a very dirty and small bathroom, without a full-​length mirror. One of the men working there kept telling me that it is going to be very, very expensive. I wasn’t born yesterday, I know it isn’t cheap to get alterations done. It seemed as if he didn’t want my business. I also inquired if they take Credit Cards. They assured me they did. I wish I would have went with my gut and taken my dress elsewhere.
I get a call on the following Wednesday from them to tell me that I need to go to ANOTHER alteration place, where they had sent my dress to get fitted AGAIN. I was already fitted once, by what I thought was the place who were doing the alterations. After getting fitted AGAIN, I was told I can pick my dress up there and it is cash only. I told him I can only pay with a credit card and to have my dress back at the place I originally dropped it off.
When I went to pick up my dress, it did not fit right. The arm holes are way too tight. Of course I had to try it on in the dingy bathroom again. I made it clear that I should get a discount for having to spend a lot more time and energy than anticipated for this entire fiasco. Their idea of a discount was $ 8. He asked what I think I should pay, I said $ 50 and I will call it fair. (The cost was $ 80, but with the HUGE discount, it was $ 72). He got very upset, took my dress away from me and accused me of blackmail, as I told him I was going to share my experience on Unilocal.He was going to keep my dress! !!! I have NEVER been to a place so unprofessional. I paid the $ 72 and am keeping my promise by sharing my experience here on Unilocal.He said he will comment on my review, I am sure so he can convince those that read this that I am wrong.
If you plan to get alterations, do NOT go here. They overcharge, have no idea what they are doing and send out the garment to another place. I am sure that is why the price is so high. It is a very dirty place and they are very, very unprofessional and do not have a problem threatening the customer. There are many other options in Ocean Beach and I suggest you use them instead.
I guess this is considered «blackmail». Since when did freedom of speech translate into «blackmail»??!

WEDDING DRESS INFO…
I only post on places that wow me. I love this place. Normally I only take a shirt or 2 at a time here. But now it was wedding dress time. They cleaned my wedding gown for $ 135 and did a FANTASTIC job. They did not pressure me to do the ‘preservation’ kit which I though was a little dumb. All preservation kits do the same thing, suck the air out and put in a box. Well I got a space bag for $ 15 and did it myself. Worked perfectly.
BUT, the cleaner hung it very nicely, inserted a body forming type of insert to keep the bust section in place, and pinned up the train to keep it off the floor. All returned in a nice garment bag. VERY pleased!

This place is wonderful. The staff is friendly and they helped me right away. I got an amazing deal on a ton of laundry. Washed pressed and folded promptly and properly! Thanks Ali: D

Fluff & Fold. Dry Cleaning. Alterations. Great price and speedy! Always has my items done in a day! Fluff & fold smells GREAT!

I used this cleaner to have my wedding dress pressed the week before my wedding — they quoted me a much better price than anywhere else (literally half other guys) and the dress was pressed beautifully. I liked them so much that I took my dress back to them to have it cleaned!

Wonderful friendly service and always on time. I highly recommend!

Can’t ask for anything more from a dry cleaner:
They get my clothes clean, on time, for a fair price, with friendly service.
There is nothing they could do any better. Isn’t that about the definition of a five-​star dry cleaners?

These guys ruined two loads of laundry. I picked it up and found blue ink all over my clothes. I don’t use blue pens, so it certainly wasn’t mine.
UPDATE:
An employee did contact me and offered to help, but when I picked them up I was not offered the same courtesy. Perhaps they’ve improved in the years since I’ve been there.

Quick, cheap and makes my delicates look brand new.