Leslie’s Swimming Pool Supplies

This spot is near our house, so we came here for our pool needs when we moved in.
First meeting was asking them if they provided pool cleaning services. They didn’t, but referred us to Stephen’s Pool Cleaners. We’ve used them for 6 months and it’s been a disaster. $ 100/​month and our pool is green with algae now.
My husband decides to take care of the pool himself, so he goes over there and they walked him through the steps. So we complete the required steps. Then we go back the next day and do the PH thing with the water and the older gentleman there tried to sell us a bunch of other chemicals we didn’t need. We felt ripped off and upsold since the first guy never said that.
This would be zero stars, but at least the first gentleman was honest.

I called this store today to get a price on installing a variable speed pool pump. The guy told me a price for the pump that was more than the price online. I asked him why the price difference and he couldn’t answer but eventually he said that there had been a price increase. I asked him the difference between the 2 models and he said he didn’t know so I asked to speak to someone who did know. He said and I quote «what are you talking about, I’m the manager here and I’ve been doing this a long time» I told him that he was offending a customer and he said «you offended me» and he hung up. The guys name was Kyle. The products at Leslies are available online for a lot cheaper but I often like to get prices from Leslies because its often worth the extra for the expertise and easy warranty repairs if necessary. This guy clearly doesn’t understand why people shop at the store. I have to question a company who hires someone so clueless. I called Leslies main number and spoke to a lady who was very nice. She seemed surprised by the incident and told me that she would have the district manager call me to answer my questions. I have not yet heard from this person.

I walked into this store with my two kids and a total focus on my list of items to purchase. As soon as we walked through the door, the employee stared at my kids with a dirty look. (the one you get from people who don’t have children and have no patience or appreciation for them). Although you’d think he would be the one to greet me as the customer, it was I who had to say hello. He returned my friendly gesture with a nod and some sort of grunt.
I told my kids to look and not touch, and they obliged. Yet, rather than helping me with my search for supplies, the guy was watching them like a hawk. It was as though he was awaiting the moment when they would grab an item and he could scold them. That never happened. I eventually thumbed through the catalog on my own and found my filter and other items.
As I was checking out at the counter, I asked him a few questions, and I have to say that he really did know his stuff. This is why I reluctantly give this business 2 stars, instead of 1. I have to give him some credit for knowing his products and helping me to get the correct chemicals so that I could maintain my pool. But the service was so unfriendly and offensive that it ruined my experience.
I will not return to this store in the future. Pool and spa materials are not cheap, so I refuse to hand that kind of money to someone who thinks it’s acceptable to treat his customers that way.

They are great. Believe it or not, they actually know what they are talking about! Do what they suggest and pool maintenance will have never been easier.