Mission Bay Car Wash

If i had only 1 word to describe this place, it would be… «SLOW!» ive had my car washed at many different car washes through out the county and none are this slow. 1^st and last time ill be getting my car washed here.

I wish I could tell you how their car wash was, but I can’t. I came with my Porsche 911 for a car wash. They told me that my car was too low and they would only do a $ 50 hand wash. I asked if they have ever had a Porsche 911 through the car wash, trying to ascertain if my car would fit or not. They refused to answer my question and kept repeating, «hand wash only. $ 50.» I decided to leave rather than deal with someone that clearly didn’t want my business.

I love this place! I come here on my lunch hour drop my car off and get lunch at In n Out. They offer you $ 2 off if you bring your receipt from In n Out. Can beat that deal!

Terrible service, hidden fees and very rude manager. Won’t get another dollar from me, take my business elsewhere!

Mission Bay Car Wash deserves zero stars. I received the full interior detail on my mid-​sized SUV. After the car had been supposedly cleaned, I had to direct the detailing team to rewash spots that they had missed or to wipe excessive water up. The prices are absolutely absurd. The Toyota dealership offered me a lower price. Not only was the car not fully detailed to an acceptable standard, the detailing team also took cup holder pieces out of my car and did not replace them. I had to call the next day to have them find the piece. Their customer service is extremely below average and I will never give this place my business again.

I went here last week and I was pleased with the wash, my rims and they even vacuumed out the inside. I bought car mats there and the guy was nice enough to open it and put them in my car for me. I will be coming back! I just got the 16.99 wash and it was good enough for me.
You even get a punch card for a free wash after a certain amount of washes.
The only reason it’s getting 4 stars because I was really confused with the process when I pulled up and the girl didn’t speak very good English.

I went in the other day, to have my truck detailed, shampooed, and headlights restored. Because the inside takes a few days to dry in this weather, i let it sit until i inspected. Firstly, the price of this place is insane. Second, if you are paying triple digits for a truck to be cleaned inside and out and shampoo’d, I would expect perfection. For starters, he told me a price to my face, and then when I went to pay, the price was higher. But lets break it down.
lets start with the inside:
The inside was cleaned about ⁸⁄₁₀. The carpets were cleaned correctly, but literally every corner had dirt in it. The amount of armor all that was sprayed on the plastics made puddles. The cup holders and any crevices were drenched with it. inside and out was so bad with armor all and random dirt that i had to wipe everything down again when i got home. I also found my charger to my DSLR camera that was in my center console, in the bed of my truck. Really? When I asked him why they did that, he said that they took everything out in the cab and put it in the bed… without cleaning the bed out… –_​–
The outside:
Further armor all everywhere. They sprayed armor all in the wheel wells of my truck, and didnt wipe it off. It was just dripping all over. Who in the hell sprays armor all on the inside of the wheel well all over all the suspension? Especially if you see that the truck is on 35 inch mud tires! Genius, because that won’t attract dirt even more.
When they wet sanded my headlights, they SANDED THE SIDE MY MY GRILLE! It was plastic-​dipped, and had all the paint removed. I know its not a hard fix, but the fact is again… PAY ATTENTION TO DETAIL! if you see that what you are doing is messing something else up. stop. Or at least if you see it, mention it. DONT try to hide it like these guys did. When i told him about it all he did was shake his head and say i don’t know… You don’t know? HAHA what kind of a response is that? I took pictures of said areas so i can show the manager.
moving on. As mentioned before, they threw my stuff that was in my cab in the bed of my truck, even though the bed of my truck was NOT cleaned at all and got everything dirty. really? you couldn’t spray the bed out for someone paying a premium to have their car cleaned? Thats just pure laziness. I take my cars to a car wash to get cleaned maybe once a year, and this is the reason for that. I can clean a car better than any car wash spot that i have ever experienced. Too bad most businesses really don’t give a S*** about you and the product. They just care about the profit. It was clearly evident in the fact that the owner didn’t even try to make things right. So before my lid was blown high sky, i departed to regroup, so that i can go back there with a better mindset :)
Im going to be going back tomorrow, and asking for a refund, or at least partial. I regret coming here, but liked the courtesy that the manager showed me when i first got there, so hopefully the manager can make things right and i can update this with some good information.

Giving it three stats because they get the job done, better than I could do it.
NO CUSTOMER SERVICE. just called to get a quote and was hung up on.
Been here once before and I paid 60ish to get the interior and exterior, not detailed.

We’ve been customers since 2012 & they never disappoint. We moved to North County & we couldn’t find anyone as good as these guys&gals. We usually just drop our car off and get on with our day. No waiting around or having to disrupt previously planned events. Awesome customer service! If you’re a repeat customer they really make an effort to keep you coming back. They have repaired and removed sap, scratches, hard water stains and calcium from our cars. The detailing service is well done because they really make an effort to pay attention to detail. My husband is fanatical about waxing and maintaining the paint on our vehicles. They have never disappointed us.
It’s well priced and if you find they’ve missed something, they’ll go above and beyond to correct their mistake.

I came here on 7÷20÷15 and purchased the deluxe wash. I’ve been here before 5 or 6 times and always had great service. Unfortunately, I can’t say the same about this experience.
Later on in the day, I noticed that my rear antenna was cracked and bent. I called and spoke to the Manager, who forcefully explained that everything is hand wash and if something was broken, his staff would have been injured in the process. As you can see in the picture, it’s a small antenna and since the staff does use brushes with broom handles attached, I believe this is what caused the damage. He refused to compromise, offer any type of compensation, apologize, and continually denied any wrongdoing.
I won’t be back needless to say. What I will do, is continue to NOT recommend this business and share my experience with others.
ZERO STARS.

Pretty good car wash. Only downside is that it’s not 100% hand wash, but they do a good job for the price. When you roll up they always try to up-​sell you on the wax or detail, which I don’t really mind because they usually give you a great discount from the marked prices which are already pretty reasonable. If you’re looking for a perfect detail or a flawless wax then you can find better but for the price it’s hard to beat. It also gives you a student, military, and an in-​n-​out across the parking lot discount. Can’t beat that.

Wow! I never knew about this place until my boyfriend received an unlimited car wash package for his birthday from a friend.
I decided to bring my car in as well for a detail and was extremely impressed with the service. I had the pleasure of speaking with Joey who suggested the package I should get. It was $ 60 and worth every penny. It took a little over an hour since they were busy, but I am assuming it would take around 45 if they weren’t so busy since that’s the time that the gentleman had originally told me it would take.
They did a very thorough job and worked very hard– I even watched them at the end and they did their best not to miss anything! I am VERY pleased and can’t wait to come back again!

They actually do a pretty good car wash even for the basic package. Once it came out of the machine, they were drying is down and wiping through all the crevices for about 15 minutes which was pretty impressive. I will be back for another wash and maybe I’ll try a better package next time

My first and last time coming here, pulled up and waited about 20 minutes just to get my car vacuumed.
The girl at the front desk was not only cashiering but also had to run out to vacuum cars herself, the upside was she was apologetic and sweet.
The wait for the initial wash wasn’t too bad but I was horrified when my car came rolling out and nearly rolled into 2 parked cars being dried!!!
As for the wash itself it was ok, they did a good job on the interior and the outside could’ve been better. Over all I DO NOT recommend this place unless you are desperate.

Worst car wash ever I’ll never return. I paid $ 16 to get my car washed supposedly some kind of poly polish well I know a little drizzly but this was the worst car wash

The wash took an hour and a half but they told me it would be 30 minutes. They pressured me in to a $ 60 detail which I agreed to. The girl behind the counter was not very nice when I presented my In n Out receipt for a discount, which they advertise out front. She rudely told me that they don’t honor the discount when purchasing a detail as well as a carwash. What???

When I pulled up, there was one car in front of me waiting to be vacuumed and one going through the wash (no cars drying). There were 5 guys sitting on the grass waiting to dry, so I thought this would be a relatively quick car wash.
I went inside, paid the bill and didn’t realized I was up charged for my «large vehicle». I’ve been here before and wasn’t charged though she tried in the past. At least last time she mentioned it to me instead of scribbling it on the ticket for the cashier.
I sat down outside after I paid and watched until she finally started vacuuming 15 minutes later. No other cars had shown up in that time period … So why the wait? It took another 10 minutes from the time she finished vacuuming to actually drive over to the wash.
Meanwhile, the two cars in front of me are being dried. There was one guy on the Mercedes and one on the Lexus. (Three guys watching while the others worked).
When mine finally came out, the Mercedes and Lexus were just pulling away. One guy started drying mine and called me over shortly after because it was «done» … apparently. The guys who worked on the two cars in front of me did a very thorough job on those cars. So I was shocked when I came over to mine to find that everything waist up on my Xterra was dry, but the bottom half wasn’t. No door jams and no wheels like they spent so much time on with the other vehicles.
I picked up a rag, started to finish drying it and a worker came over to ask if there was a problem. I pointed at my car and where all the water was and told him I was going to finish drying my car since it still has water all over it. I got no response … He walked away. A second guy came up and the same thing happened. Needless to say, I’m pretty angry at this point.
Once my car was properly dried, I drove over to talk to the manager inside. I explained that I just finished drying my car by myself. I also explained that his staff chose to watch me instead of offer to help or do it for me … Since that’s their JOB!
He apologized and offered to send my car through the wash again. Was that nice? Sure. But he wasn’t listening. My car wasn’t dirty … And besides … I don’t have another 45 minutes to waste while it goes through the entire process again. What I wanted was for him to acknowledge that was wrong and that he would talk to his staff about it. I would’ve hoped that the manager cared that his guys didn’t care to do their job. After I explained why I was bringing it up, he asked if I wanted my money back. Clearly, still not listening. No, I don’t want my money back. That’s not my point! Teach your staff about customer service!!!
I won’t be returning to this place ever again. There’s a cheaper, friendlier, and better quality place called Body Beautiful downtown. The only reason I chose Mission Bay Car Wash is because it’s near my house. I will happily make the longer trek out to Body Beautiful instead of having to deal with these guys at Mission Bay Car Wash.

If I could give this place a 0 I would. The manager was disrespectful, degrading and told me that it was my fault that my car was dusty after having asked the staff to re-​vacuum twice when I was a parent. I left a french fry in the seat on purpose to see if they would get it the second time and they still didn’t. He said that I needed to purchase the max detail of a car package in order for them to get a full-​blown vacuum inside when their basic package says complete vacuum. If you take a look at a picture that I took of a peanut in my center consul this was left there after the second time they vacuumed. Places diss honest and they don’t care about their work. The only nice person is the front desk girl
This place is low-​quality. I say that for various reasons:
1. They are well understaffed and there were only five cars being taken care of while I was here and it took a very long time
2. The car came out of the wash and when they told me it was ready I was able to take out the floor mat and pound the dust and dirt, not been vacuumed. It was very evident that they took very little time to clean
3. Pricing is decently fair but nothing exceptional.
If you have anywhere to go do not come here, it takes a very long time and it’s not high-​quality

If I could give NO stars I would.
This place broke and scratched the driver side mirror and tried to hide the scratches by painting over with a mat paint.
BEWARE! It will cost you more to fix your car once you leave this place, DON’T wash your car here. Look for a better place unless you don’t value your car.

BEWARE! They charged me $ 300 + tax & promised that my car would «look like new» when they finished. The work I got was worth $ 60 at best! A basic wash and buff on the outside, steam cleaning of the seats, and minimal vacuuming. They left water spots on all every windows, the finish was smudged and smeared in too many places to count, on all sides of the car, and they didn’t even touch the door jambs or even open the hatchback window to clean that area.
I must say, my car was dirty. It had some sand in the floor boards, dirt from the mountains, bagel seeds in the carpet, and spilled soda on part of the center console. My husband has had my car this month & usually takes it in to have it cleaned somewhere, typically paying $ 60. This month he’s had no time to clean it, he’s a FireFighter and with the 6 fires that have been raging in N & E county over the last two weeks, he’s been a bit busy…(serious understatement). So I took the car to have it cleaned. Big mistake, they must have seen a woman coming & new they could take advantage!
When I took it in I asked if anything could be done about the dull look on one of the doors. The saleman told me that it would cost $ 300 to restore the paint on just the one door alone! I told him $ 300 was too high and he bargained to restore the paint on the door, touch up other areas on the car, and buff out smudges so that it would «look perfect». I asked what exactly they were going to do to the paint /​finish but all the sales guy kept telling me was that «we’ll take care of you», «its gonna look like new’, and gave me no details. I know nothing about buffing out smudges and polishing cars so I trusted him, thinking the price was just industry standard. Since then I got quotes from other Auto detailers and a body shop and learned that paint restore on the entire car would cost $ 150 — $ 175!
The outside looked nice at first glance but a closer look revealed places where the wax (or whatever the finishing coat is) wasn’t fully wiped in, there were steaks everywhere on the body of the car and water spots all over the windows! The coated metal liner between the window and the door looked like they took a sand blaster to it; much of the coating was coming off!
I specifically requested that they clean out the center console and they didn’t even touch it! There was still dirt and bagel seeds in the coin holder. When I opened the car doors I could see that none of the door jambs had been cleaned and there was dirt in the carpets! My car is a hatchback, they didn’t even open the back window, let alone clean out the window jam of the hatchback, they also left dirt and sand all over the back area, and there was a black oily mess pooled in the corner with greasy smudges on the plastic sidewalls. I opened the hatchback window and it was still covered in dirt! At that time they were closing and refused to finish vacuuming it!
I took the car back in the morning to speak with the manager, he agreed that they did not do what was promised and offered to spend another 2 – 3 hours cleaning it. I told him that I didn’t trust their work, they should have done it right the first time, and that the salesman’s quote was way too high regardless. I let him know I was willing to pay for the steam cleaning and the wash and wax but anything over $ 100 was unreasonable. He refused to negotiate or credit back any money so now I will leave it up to my credit card company to dispute the charges.