Paradise Nails & Spa

This place has crappy customer service. I walk in and the lady at the front desk says why do you want your nails done!!! WTF!!! Because I do. Why do you have faded eyeliner? Like treat your customers as if you’d want to be treated. This place used to be awesome but now the nail techs are asking personal questions, asking why you want certain services, like I can totally go somewhere else and spend my money.

I’ve gone here religiously for the past 9 years. I will NEVER go anywhere else! Tina, Yen, and Jenny are the best!

I used to love this place, but something is going on that isn’t good. My husband and I were in this Sunday and got poor service. The woman I had completely phoned in the pedicure. She was pretty much waving the cuticle clippers over my toes. I’m not sure what she did there, but it was not clipping cuticles. The nails were left uneven. The leg massage was barely a massage. The warm wet towel that she used after the leg massage looked so dirty, and she threw it on my legs as if she was washing the floor. When she began, after her first pass over my first foot with the non-​existent cuticle clipping, she looked at me as if to say: is this ok? And I kind of looked back like: not really. Well, then starts the Vietnamese talking with the person next to her, who then looks up at me. Gee, do you think they were talking about me? Um. I think so.
My husband’s experience was very similar. Just totally disengaged, people barely going through the motions of providing a mani/​pedi. So, $ 64 later, we walked out feeling disturbed, and sure we would never go back. Oh, and today, two of my nails have already chipped back to the middle of the nail.
Whatever magic they used to have is definitely gone — or at least it was yesterday.

I got a Spa pedicure and a full set. First the spa pedicure was good, thank you to San (don’t know if that’s the correct spelling). Second my full set is the worst I have ever had, it was rushed and just done with out any care in the world. Kim did my nails and I do not recommend her to anyone for a full set. She was rude after I kept pointing out things wrong with my nails and she became rough. I will not be going back to her. The three is for the spa pedicure only and I give a 0 for my nails. I will be having them fixed next week at a different nail salon.

I went in about a week ago with some girlfriends from out of town. They wanted to get their feet beach ready! It was a friday afternoon and not that busy, but we had about a 15 minute wait. One of the pedi chairs the remote had fallen out of reach but the lady just kept pointing at where it should be and made no effort to get the remote from the floor and then acted irritated when my friend pulled her feet from the water to be able to reach it.
And can we all agree that one of the basic parts of a pedicure is the massage? Well one of my friends got her legs massaged a little bit but not her feet. When she asked if the pedi included massage like the other two of us got, the lady just got offended.
After the pedis we noticed that the mediocre pumice didn’t take much dead skin off. So the feets were still not quite beach ready.
All in all we were pretty disappointed in the service. Won’t be going back again.

It was a very bad time there. pretty expensive for what I got. I got a new acrylic set and the lady barely payed attention and they are very uneven, there are bubbles on my nails and they are not what I expected from this place. I get my eyebrows done here and they are always good but I came for the first time to get my nails done today and they are terrible. I don’t suggest this place unless you want to waste your money

I have been coming he for over a year now. I went to many other places and the work was not that great. I was referred to this place by a friend. I have never gone anywhere else since the first visit here. JEAN does amazing work! She is the only person I will go to here. She knows my name and is always welcoming and happy to see me again. She does the best work I have ever had done! She takes her time and listens to what you like and pays attention to the detail. I am a very hard customer because my OCD and she never second guesses her work and makes them so perfect for me. I work customer service and always get great compliments on my nails.

To begin with my toes, I asked for a French tip and usually (at other places) I’m asked how thick I want the white line. Here they didn’t even ask me and made the lines very thin. They started painting over with a pink coat (again without even asking). Usually at other places the ladies help put on my sandals and at least lift the arm rest to help me up, here they literally walked away and only returned for their payment.
They asked me to pay before my nails were even dry so they were ruined in the process. Then gave me attitude when they had to repaint them. Never coming here again. For the price I paid for my mani and pedi I would have expected my nails to be beautiful and without the attitude.

Came to the salon by myself for the first time on an early Friday afternoon as a walk-​in.
Wait time was less than five minutes.
Fortunately, they had the color I always select.
The salon is spacious but the lighting is a bit dim.
The front door was wide open and as such the salon was a bit stuffy.
My manicurist was not friendly at all.
Didn’t even attempt to make small talk.
She spoke to her colleagues in their native language the entire time.
There was no music playing nor any televisions to provide some sort of distraction.
One odd detail: the lotion they use for the massage was very warm, verging on actually being hot.
I did not like the scent at all.
Despite applying a gel top coat for rapid drying, I developed a smudge on one nail within 5 minutes after I left the salon.
The price of a simple manicure is $ 13.00, which is acceptable.
But, i’ll continue my search to find a nail salon.

I have bee here twice, I don’t live in SD but my boyfriend does. His mother and him swear by this place. I don’t know how often he goes and I have never seen a man there but it is good to know they service equally.
Most recently I got the European Pedicure, along with a basic manicure, which came to $ 44. Apparently this is reasonable outside of NYC so I won’t argue, but clearly why I, who grew up with $ 25 combos can’t understand. I could have gotten a basic pedicure for $ 8 less but I really enjoy the stuff included in this particular service. Both times I have left and my feet and legs felt invigorated by with the minty products or the rub down.
I recommend them for these services. I did have an eyebrow wax previously but I like a quick clean trim and they took off more than my personal taste.
I will return for hands and feet anytime!

Very disappointed with customer service. Didn’t have an appt but was put on list. Waited over 30 minutes watching people lower on the list, wanting the same service, also without appointments get taken first. When I asked was told another 15+ minutes. I just left, too many nail places around to put up with lousy and unfair service.

My favorite nail spa! I’ve been coming here for 3 years and will continue to spend my coins here. So worth it. I love the menu they have for you when you decide to get a pedicure. My favorite is the euro spa. Crystals plus massage = amazing. I seriously don’t have anything bad to say. This places uses a disposable plastic liner on their pedicure chairs. If cleanliness is important to you then this is a huge plus!
Thank you ladies from paradise nails for always making me feel refreshed when I leave!

So I actually had a pedicure about 3 weeks ago. I normally don’t really review nail shops but I thought about and this is worth talking about. I had a pedicure 3 weeks ago as I mentioned earlier and my polish is still going strong. That’s amazing! I usually don’t care because nail polishes aren’t permanent but I’m utterly impressed with this. A lady named Hannah did my toes and she was sweet and kind and very friendly but also professional. I picked the earth-​something pedicure and it was $ 33 plus tip but it was worth it. My feet and legs still look good. The store is super clean and cute. And also to all those skeptical people who think nail technicians talk shit about customers they really don’t. I am half Vietnamese and don’t look Vietnamese at all. I speak and understand fluent Vietnamese and all they were talking about was things happening in their own lives. That’s really it.

I have never had such a bad pedicure. The technician asked if I would like my nails shorter, to which I replied yes. She proceeded to cut my previously square properly kept nails into a curved shape. The exact shape you are always told not to do to your toenails to prevent ingrown toe nails. I quickly noticed the way she cut the nail, and asked her to keep them straight. Well then she tried to correct her error by filing them very short (oh which she first defended by saying ‘oh I thought that’s how you wanted them’… One– no one wants curved toenails or ingrown toe nails and two– never once in my 20 years of getting pedicures at various locations has ANYONE ever tried to cut my toe nails in a curved edge). And to top it all off she left polish all around the nail on my skin. I DO NOT RECOMMEND GOING HERE.

I came here twice. The first time service was just ok, but I believe in giving places a second chance so I came again. Today I had an appointment for an acrylic set and spa pedicure. The pedicure was nothing special, the lady did a good job cleaning up my toes and painting them. My problem with her was the massage portion, she made zero effort. She applied the warm cream and moved her hands up and down. No rubbing or massaging which is part of the package and my favorite thing about pedicures. The girl who did my acrylic set was rude and lacking customer service skills. She constantly kept telling me to lean forward while I’m in the spa chair, how am I suppose to relax? She could have easily moved closer. She did this throughout the whole process. I asked for coffin shaped nails, she did not cut the sides evenly. On some of my nails there are little bubbles, the polish doesn’t look smooth up close. Then at the end I noticed she didn’t paint the side or tips of some nails. The acrylic was visible, I asked her to come back over and do it. She does, but then proceeds to give me an attitude. Asking me very condescendingly if there’s anything else she can do, if I’m sure. I told her yes I’m sure, there is no need for an attitude if I’m paying for a service. On top of that she did a sloppy job, and because she moved on to another customer she didn’t appreciate being asked to fix my nails.

I have been coming to this salon since 2008 and I was just about to give up on them. I had great experiences for many years but the last 12 months was a FAIL! The customer service, attitudes of the nail artist was disappointing. The biggest problems was, the gel nails would peel in a 1 ½ days and they always had an excuse. This had NEVER been a problem, until this year.
Did they fix the peeling nail? Yes, but who has the time to come back. We are too busy. I was ready to give up on this place! I decided to give it one last shot because I was busy and it was close. Hannah, who is new listened to my concerns, took her time, did thin layers of gel vs. rushing and packing it on. The nails have not chipped or peeled AT ALL in 7 day. I wi be back and loyal to Hannah! Hannah made all the difference in the world!

While in San Diego on business, by brows were desperate and my nails begged for attention.
My hotel recommended Paradise and I’m glad they did! I felt like a regular and not an out of towner. I will definitely be back!

Second time around I got a really great leg and foot massage. I guess it depends on who you get?
My persona suggestion is that they all be trained to massage the same way. This definitely made it worth it!

Mixed feelings about this nail place. Overall, the lady did a good job with my acrylic fill with and gel color… but it’s way overpriced for this area. When it came to my design (polka dots like in a previous review on Unilocal), it looked nothing like what I imagined, so I told her I didnt like it. She took the design off, but still charged me the extra $ 10 ($ 5 each nail) for a design I didnt leave with! Also, I asked for the same color gel on my toes, and she was going to charge me $ 25! $ 25 for a toe nail polish change?! Even though its gel, still, Come ON?! Ive heard of $ 15 but not $ 25!!! Well, I found the exact Gel color online for $ 15. LOL. Thats too funny.

Spa was big and had plenty of booths and pedi stations. I did not think the service was over the top — actually they were accommodating at all, which is fine I am not high maintenance, but it would’ve been nice to be treated well. Woman that did my nails said all of 3 words to me, even when I tried to make conversation. They were t even busy!
I just got a pedicure. Prices were a little steep. Basic pedi was $ 21 plus $ 6 for callus removal. They also don’t let you tip on your card, I am not sure why, luckily I had cash on me!
Color selection was fair. I always get pink so it’s hard to not have one I like. Would probably come back but place did not overly impress me or wow me to become a regular. For a basic pedicure, it was fine and no wait.