Personal Escrow Services

If I could give this place minus stars I would. We had to use their services because the seller’s realtor chose this place. Let me just say this was the WORST experience of my life and if I were you I would run for the hills. Edie was the lady mainly in charge of our file and from start to finish she NEVER did a single thing right. She would say the files were sent to the mortgage company, but our mortgage broker informed us they never received the required documents. Our realtor asked that certain documents be addressed and sent to a specific address, and of course they were not. We would email and call her for updates since we had a really strict closing date and wanted to make sure things were moving along, she ignored our phone calls and didn’t bother to reply to our emails. I have no clue how she even has a job, maybe they don’t care to hire competent people there or maybe they have no quality checks in place to ensure their employees are actually doing what they are suppose to be doing. Buying a house is an extremely stressful event but that lady made things 100% worse. I would not wish this place and that experience on anyone!

Roxane was really attentive and great to work with. We had to change our signing date and time (twice) and it was never a problem.
I agree with the other reviews that there seems to be a little disconnect when working with others in the office, but I think if you stick with Roxane you’re in good hands.

We went through these guys only because that’s who the seller (most likely their realtor) picked. Roxanne was nice, but 99% of the time I had to deal with the other people in the office. All of them were incredibly rude anytime I came in.
They told me I could come in for the first round of paperwork to ask questions because it was my first time buying a home and I didn’t understand all the legal jargon being placed in front of me. The girl «helping» me seemed so inconvenienced by the fact that she had to answer these questions I had.
I also received several calls during the day while I was at work saying they needed something else signed that day, and that they needed an original copy. Thus several times I had to leave work early to make it over there before they closed. Luckily my boss was understanding, but I imagine other people might not be so lucky.
My wife even went in once with some of the paperwork. When she asked if that was everything they needed, the girl threw her arms in the air, said «who knows!» and walked away.
My realtor didn’t seem to happy with them either and several people told me that they thought the fees seemed a bit high.

These people are awful! They made a mistake on our HUD form, which they readily admitted, but put the consequences of their mistake on us. If this is ever your escrow company, ASK FOR SOMEONE ELSE! They completely ruined our buying experience for our first home.

Always a great experience. I have used Roxane for years on many transactions. She is really easy to work with and always at a reasonable price!

We used Personal Escrow while buying our house. Roxane was great. Very responsive and on top of everything. I give Roxane 5 stars. Unfortunately, the rest of the crew was less than excellent and we had problem after problem. All of the loan docs had the wrong date, and they didn’t notice and their notary didn’t notice. That meant that we needed to resign everything the next day, which was a big pain and we were asked to pay for the notary twice! Next, Personal Escrow made a mistake with our final HUD and charged us $ 1,400 too much! I caught it while reviewing the final docs, but if you’ve ever looked through that paperwork it is really confusing and I nearly missed it. Finally, 6 months after we closed, I learned that we were behind on the property tax because Personal Escrow never bothered to give us a copy of the tax bill, which there were supposed to do, so we were assessed over $ 500 is fees and penalties from the tax collector.
The whole point of an escrow company is to make sure everyone gets the right amount of money and facilitate the transactions. Personal Escrow failed miserably. I would never use them again and I would not recommend them.

Name says it all…
This group of all ladies are very friendly, polite, and will get the job done in a timely manner.
Prices are competitive.
Parking spots always available.
Ask for Roxane (escrow officer), you will be glad you called her.