Pulse San Diego

Background:
I am the medical director for the SD Triathlon series, & 2 different 100 mile bike races (Giro and Gran Fondo) and was talking to the staff about getting a new bike for my wife. The owners of the races and a few of the member of the Tri club kept telling me to go visit «Mike» at Pulse. .
So last week we saw that REI was having a sale and a few other shops around town were gearing up for the holiday weekend (Memorial day) with big sales themselves… We decided to hit a few up shops and ultimately ended up at Pulse in Clairemont Mesa.
Mike was thee at the front to greet us. I was explaining to him that my son was of the age (8 years old) and getting into biking more and we needed to get mommy a kick ass bike to keep up with us boys. Mike and his team took excellent care of us and spent 2 hours demo’ing bikes and when we found the one she loved (Scott Contessa Spark 700), he spent another hour fitting it to her tiny frame.
Now she’s lapping us on the trails around Hodges and flying over the bumps!
Thanks again to all the gang at Pulse~
Doc

I’m pretty new to bike riding and the world of triathlons, and this place has become my go to store! The first time I went in the staff was super attentive and helped me pick out a pair of triathlon shorts. They were so welcoming and chatted with me about bike riding and training.
The next time I came in I was having an issue with a tire. I had tried to take my bike in to a store downtown since that’s where I live. I had taken it in to this store downtown three times, and each time they said they fixed the issue, and each time, my tire got flat again. Finally I drove back up to Pulse and they figured out exactly what was the issue, and haven’t had a problem with the tire since then.
This last time I thought my bike was stuck in a high gear, and when I brought it in, it turned out there was just a wire stuck in my chain. The repair guy fixed it for me, and actually tied a zip tie around it so it didn’t get stuck again, and didn’t even charge me!
This place is well worth the 17 minute drive from my house every time I go! And they never make me feel silly for some silly mistakes I make with my bike :)

They have great relationships with their customers. The focus on the bike is fantastic! I continue to support this business because of the local feel.

I’ve been a H-​Tech /​Pulse Endurance client since waaaaaaaaaay back when Hank and Paul had this little bike shop in a back alley strip mall in Mission Gorge. The company grew up and so did I. Hank sponsored my weekend warrior bike team from its inception through its fruition as the 2004 Race Across America Corporate Challenge Division championship in 2004. Fast forward through aging and injury to today and Pulse Endurance in Clairemont Mesa.
A fitness Renaissance brings me and my circa 2005 Colnago C-​50 w 9 (yes, there was a time when a 9 cog cassette was state of the art) speed DA and Velomax (later Easton) wheels back to Hi Tech for an upgrade. The frame set is flawless, an exquisite work of virgin carbon, but the mechanicals are begging for a replacement /​upgrade, but alas! 9 speed parts are of historical interest only.
Fear not! Randy is here. I drop off the bike hoping for ??? and behold! Randy, after a couple of weeks of WHATEVER he did and does finds some dude somewhere who has a hub that will take my vintage Velomax (now Easton) wheels into the modern, 11cog cassette world, slaps on a Dura-​Ace 9000 grupo and OMG I have a Ferrari (aging, asthmatic engine notwithstanding.)
Nothing short of magic here. I was all set for the inevitable «your bike is obsolete, buy a new one.» Instead I have a work of art with a state of the art grupo that I never expected
Thank you Randy, and DAYUM! Hi-​Tech /​Pulse Endurance. To get a tired olé fart like me dancing in the pedals is a testament to your commitment to the sport. You guys rock! I’ll do business with no one else and recommend no one else. Thank you!

I HIGHLY RECOMMEND COMING HERE!
I was in the market for a new bike after mine had been stolen from my garage a few days before. I was going around to a lot of different shops and seeing what they had available and what would best fit my needs.
I walked into Hi-​Tech and was immediately greeted by Randy, and after explaining the situation and what I was looking for he immediately started suggesting which bikes would fit best for me in my budget. After narrowing it down we went outside where he adjusted the bike to fit me, and gave me directions to take a longer test ride around the block.
After a couple test rides I found a bike that I really liked but wasn’t ready to purchase it just yet. I still wanted to shop around and see what my renters insurance was going to say.
I got a couple quotes from him for my out the door price and looked at getting some new shoes, and while he was helping me out with that I decided that this was some of the best customer service I’ve gotten at any bike shop I had been to and that the price I was getting my bike for was amazing so I pulled the trigger and bought the bike.
The entire process was easy and not pushy, he understood what my needs were and offered up an amazing amount of information. I walked out of there feeling confident that I had made the right decision.

Mike and Hadrian are great guys to help you with your bike needs. Hadrian spent a lot of time measuring and fitting me for bikes – I test rode several of them and he was infinitely patient, adjusting each bike for me to test ride. I’ve rented from them for a triathlon and bought some new parts for my old bike, and they always offer to help me adjust or set anything up. I bought some new pedal cages in time for a triathlon and worried they didn’t fit my bike. Mike showed up to the race with an alternative set of pedals and managed to find me among hundreds of racers, posting himself where most people would pass. That’s hella customer service. He happened to be racing, too, but still. These guys are always going the extra mile.

This shop has the best customer service and was a pleasure to shop there!!! The shops in my area of North County are good, but many are not friendly, and if you are not spending thousands of dollars on a high end bike — they don’t have time to deal with you. This is definetly not the case at HTB. Not only were their prices fit to match almost any budget, but they are very willing to help and answer any questions that a novice, like me, might have. I needed a new saddle for my bike (which I bought at another shop), my sales guy was very knowledgeable and took time to measure and find the perfect fit. He made what could have been an uncomfortable situation, comfortable and was very professional. Every sales person was nice and willing to spend as much time as needed to get me the perfect fit… so I did what many people do and continued to shop! I got there intending to buy only a saddle and left with a new seat, a floor pump and a new helmet. These guys are the greatest, I have many shops within walking distance to my home, but will actually enjoy driving the extra miles to visit HTB again and again. I hope some of the «elite“sales people will take note of this review and revamp their sales approach… the customer comes first at HTB, and please, please try to be more welcoming to customers!!! A great big thank you to Mike, Hadrain and the crew… you guys ROCK!!!

great place for all your bike and tri needs. super helpful and experienced staff. they were able to accommodate my needs and get my bike is race shape! highly recommended! thank you hi tech!

The crew over at hi-​tech is awesome! Not only were the welcoming to my kiddos and offered to change the tv from The Tour to cartoons they also did an amazing job on my bike! The tuneup was well worth it and the few things they suggested I replace made a huge difference on my next ride! Thanks hi tech! Oh I love their new tri shorts too! Super comfortable!

I cannot say enough about this bike shop !!! The employees were amazing, knowledgable, understanding & just incredibly helpful !!!
I was having some issues finding a seat post which was stolen from my bike. I had no idea that finding a replacement seat post would be so involved.
The two gentlemen working there were so great. They were able to locate & sell me a new seat post that fit perfectly without me having to bring the bike into their shop. Highly highly recommended !!!

Mike was great to deal with. I was happy that he returned a Zoot wet suit that had a manufacturer defect without any problems. He was also helpful with training tips for Triathletes. He was very knowledgable regarding Garmin watches, so much so that I bought one even though I didn’t plan to buy for a while. No pressure, I’d recommend buying a Bike, Wetsuit or Garmin watch here.

Top notch gear and staff. Very helpful and accommodating. I recently purchased a bike from there and it was a great experience. Mike and all the guys over there were super nice and very knowledgeable.

I can’t recommend Hi-​Tech Bikes enough. I met Mike at a TRI kickout and mentioned that I had issues with my bkie and he had me come in before a Brick workout class. WOW, both Mike and his mechanic Jeff really took care of me and my road bike. There was no pressure to purchase anything new, but they made great recommendations on what types of bikes to upgrade to should I decide to go that avenue in the future. Their prices are very reasonable and Mike is very personable. Great shop so check them out whether your a beginner (like me) or not.

I’ve been in and out of a dozen shops all around San Diego, and Hi-​Tech Bikes has really stepped up to be the best shop in the area. Mike, the new owner, really takes care of his customers and it shows immensely. He’s passionate not only about cycling/​triathlon but about helping the people who pursue this sport. The mechanics and sales representatives are extremely helpful, and really contribute to the positive vibes this shop gives.
Their prices are very competitive, and you’ll be sure to get the best gear, correctly fitted, for a great price. This is by far my go-​to shop. Thanks again!

Great place to find all your cycling and triathlon needs. Very friendly and knowledgable staff. The new owner Mike, has made this place welcoming, even to a novice like me. We’ve discussed what I was looking for and he gave me several options and avenues, regardless if it was from his store or not. He’s very sincere and has definitely won my patronage. I will be coming here often.
Check this place out, even if it’s just for a peak. Fulfill your cycling curiosity.

This is my go to bike shop. Mike helped me get the closest thing I’ll ever have to a baby, my QR CD0.1 Pink Camo tri bike. I’m in love and a lot faster. For that I am forever in his debt.

Walked in last week to find the perfect bike for me to get back into riding and Mike was amazing. He was extremely helpful and got me fitted with a SCOTT CR1. It was the 3^rd store that I’ve walked into and the atmosphere was great. I will not go to a another bike shop. Mike and his crew at Hi-​Tech have earned my lifetime buisness.

I had been in Hi-​Tech bikes many times in years past and was never quite a believer. It has recently changed hands, new owner Mike is awesome and the new look of the shop is too! I have always had a problem with high end bike shops being arrogant, and Mike is anything but arrogant. He is very congenial and takes the time to thoroughly explain different models and components. This is a shop that I am now comfortable patronizing, and I plan to continue!

Dropping by yesterday. the door opened, there was a bike facing me, a sales booth to the right. Was greeted by the owners, an employee I recognized.
Said this was their first day open. after the ownership change.
So, if you need to do business there, they are now available. Check them out
(not an employee)

One of the best road & tri shop in San Diego county.
Wonderful customer service. Both techs especially Paul is knowledgable, honest, and friendly.
They carry decent selection in bike brands, parts, nutrition, apparel, etc.
All in all its in a good area, just in case you need a pair of good running shoes. Roadrunner is a couple of miles away to brick your training :)

One of the better places in San Diego to get bike components.
They have have a selection that includes new and used parts. Some were just taken off the bike and marked down as used.