Pump It Up

*** WARNING: DO NOT GO HERE! MY SON COULD HAVE DIED HERE!!! ***
One of the inflatables is meant for climbing over the inflated walls, like a military exercise. At the top of each section/​wall, a child can easily fall over the SIDE and onto the carpet outside of the inflatable. Mine did. He fell from almost 10 feet and hit his head on the ground. The carpet below gives the appearance of comfort but it is very thin industrial carpet on top of the rock-​hard concrete beneath. My son began vomiting and we spent the remainder of the day /​night /​next morning in the emergency room dealing with his concussion.
Worse, I tried numerous times to contact any management to rectify the danger by placing soft, thick mats all along the sides of every inflatable. I was constructive and friendly but no one would return my call. I went in there in person and advised that they must do this and someone acted as if they agreed, but months later I stopped by to check and sure enough they had done nothing. I tried reaching out to their corporate office and they didn’t have any accessible phone contact and they wouldn’t return my emails. I called this local center again and they also didn’t do anything and wouldn’t return my calls. This place does NOT care about safety. The corporate center does NOT care about safety. They do NOT deserve your business. For the safety of children in San Diego, do not send your child there. There are many other places where your child can have fun without risking a life-​threatening brain injury. Do NOT be fooled by the fun colors and especially by the appearance of ¼″ (presumably) thin carpet over concrete.
If a parent invites you to their party here, please point them to this Unilocal review. Since this business is intentionally neglecting to protect children as indicated, please protect yours/​theirs by avoiding this center.
*** PLEASE PROTECT YOUR CHILD AND DO NOT VISIT PUMP IT UP ***

Clean, Fun, Friendly, & Kids just love this place. My kids just request to go here all the time. Awesome for birthday partys

Facility: clean, colorful, bright, very spacious. Included five jump houses/​slides/​obstacles and large building blocks.
Staff: Friendly, helpful, engaged. They took care of all the details, confirmed all the details and made sure the room was set up as requested.
Event: The event went extremely smooth. The staff was on top of it every detail.
Planning: The staff followed up immediately after I made the reservation and again three days before.
Great place for a party. The kids love it and the parents can enjoy the party without the worry of planning/​set up and clean up.

We came here for our god son’s birthday. When we first arrived, there was a board to our right wishing him a happy birthday and underneath was a huge bucket for his gifts. Then we checked in at the counter and they told us which room he was in.
There was about 25 kids running around like crazy puppies in their own private room for about an hour and then ushered into another room for pizza and drinks the second hour. Listening to them giggle while flying around the bounce houses and riding down the inflatable slides was priceless. The employees even encouraged their parents to join in on the fun. They were all really sweet to the kids and even ran after them taking pictures. When they were enjoying their pizza, those pictures were projected on the TV for them to relive the last hour.
This place is like a party factory. After the second hour, the employees came in and cleaned up super fast. As we were walking out, we saw other parties arriving. When our buddy told us how much they paid to hold the party here, we couldn’t believe it! What a steal! You don’t have to worry about cleaning up your house before and after and 2 hours is way more than enough time with these crazy little people! Haha. I’m sure when we have our kids, we’ll be coming back here!
This place is in a business park so there’s plenty of parking!

We took our Teens In Motion group to pump it up for a field trip. The staff went above and beyond to accommodate us and really made the experience special for our group. They were very patient and understanding of our special needs. I will definitely be planning another field trip here soon and I strongly suggest Pump It Up for parties/​outings.
Thanks you guys for making our trip so successful!

Just had a birthday party here for my daughter – it was fantastic! Lots of fun for the kids and easy to plan – they take care of everything. It’s not cheap, but it was well worth it! Despite throwing hundreds of parties a year, my daughter still felt her party was special. I was able to individualize it to exactly what she and her little friends like. Johnny, Issiah, and the young woman who works in the party room were all super professional, great with the kids, great with the parents, and took care of everything. Thanks for a great day – my daughter and all of her friends had a blast!

Kids are having a fabulous time and Johnny at the front is fantastic. Best family play date! Thanks for adding extra jump times.

This place is a total ripoff!!! will never host a party here or refer anyone here. The owner of this place is not very involved with what is going on in this place. KIDS that work here are incompetent and make up lies. We held our sons bday party here and owner took no responsibility of his employees who made a mistake. The party started late due to the negligence on their staff. If you look down to more reviews below you will see a very sad story about someone who planned a party here too and they had a terriible exeience. THE OWNER LANCE SHOULD LEARNTO RUNA BUSINESS BEFORE PICKING THIS ONE. UNPROFESSIONAL GUYY!!! We are going to take them to small claims court.

I had a blast there, it was my son’s third birthday and everyone was so helpful, the atmosphere was just perfect and we felt like we were at home! I will definitely make sure friends know about this and will be back! Very organized and we’ll timed.

Love it here! Kids have a blast and its always clean with great staff. Great babysitter for me :)

We’ve never hosted (we did look into it a couple times, including recently) but we’ve been to at least a half-​dozen birthday parties at this Pump It Up, plus 1 – 2 at the Poway location. The kids love the jumpies, and I feel better about these jumpies than about the rented jumpies people blow up at the parks and backyards all over town.
Some of the criticisms in earlier reviews about there not being any games or organized activities seem misplaced to me. The kids love the jumpies — why not let them play supervised but undirected. Games would just cost the kids valuable jumpie time.
Pump It Up isn’t cheap, and they really turn the room on busy weekends. When one party departs the arena for the party room, the next party is already on its way in.
My biggest beef with Pump It Up is that the food situation is, shall we say, in need of improvement. They make it hard to bring in food from home or from 3^rd parties, but if you’re going to do that the food should be better. We’ve had cold crappy pizza every time. The rest of the experience is fine. They even handle the goodie bags if you want.
Pump It Up makes birthday parties easy easy easy. That’s what you’re paying for. And the kids love it.

Great place to have a kids birthday party.
For the young ones: Let them run around, use up tons of energy and get them to eat and celebrate a friends birthday.
For the kids that are a little older: Try the night time parties where the lights are dim, disco lights are on and music is loud… they still they get to run around, use up tons of energy, eat and celebrate.
Pros: Easy clean up since it’s not your place! Not much decorations needed. Fun for kids of all ages.
Cons: You do spend some $$ for a short period of time. Food options are limited unless you can bring in some of your own food.

We have been here several times. We had our daughter’s 3^rd birthday here and have been guests at other times.
As a party it was great. They accommodated me bringing in special food for my son and had a special plate to keep his pizza warm for me. They took care of the gifts and set up the party room.
It is a bit on the pricey side but no hassles and my daughter talked about it for months afterward!
We are going again for someone’s birthday on Sunday and both my kids are super excited!

Went to a very fun kiddie party here.
Lots of space for kids to enjoy themselves, and since there were 4 jumpy houses and an air hockey table, no one was bored. I liked that there while the kids slid down fast, it was a «safe» landing with extra large air pillows blocking all the exits off the slides/​jumpy air thingy. The kids all had fun.
The move to the party room went smoothly. The helpers greeted everyone at the door with hand sanitizer which I thought was great. As we left the play room, I saw other helpers spray air sanitizer on the jumpy house surfaces.
The party room is more spacious than other indoor kids party rooms, so that was a plus. The throne was a great picture moment. In addition to serving the pizza and food, the assistant was good about involving the birthday boy by asking him which cupcake he wanted, and helped him personally give out the party favors.
All in all, a fun time here!

If you think this place is good then you haven’t had a birthday party yet for your child at a good place.
They do absolutely nothing. You have three employees who stand there and do nothing. They do not facilitate a good time. No organization. I have heard they may shut this one down. The blame is the owner. Never there doesn’t care. We have our daughters party here and I’ve been to three others. One was worse than the next.
If you think I’m kidding the next time you have a party here tell me the tears of joy that stream from your eyes. I guarantee you will be counting the seconds to get out of here. Then it’s the cake room. You have one employee hiding behind everyone putting one piece of cake out at I time. Basically the parents say move away and let us do it. It really is a moronic and idiotic place for a party.
You should do the Trampoline place instead. At least the kids will have fun.
Again, this is continually the worst birthday party place you can choose. Maybe other Pump it Ups are different but the Mira Mesa one is for the birds. And it’s so clear with a little effort they could make it more fun.
How about games for the kids? Duh.

Came here to join a B’day party.
Not bad, the establishment is well maintained and clean.
Staffs are friendly.
Good place to hold a B’Day party for your kids.
The rates is quite expensive, but i’m sure it’s worth it.

A fun place for the kids to release some energy and celebrate their bday at the same time. My son was invited to this location by a classmate. This P.I.U. location seems more open (& cleaner) than the Poway location. Just like other P.I.U. studios, this one is in a secluded place behind other closed businesses. This is a bit creepy to me because I always feel like I’m driving into a trap or some horror movie scene. But then after driving through and towards the end of the parking structures — voila … you see the PUMP IT UP sign and and everything is a-​ok… Freddy is not coming for me!

We had our son’s 4^th birthday here a couple of years ago. The place is big and very convenient for parents because they can also join the fun with their kids.
We had the place for 2 hours. 1 ½ hours in the bouncy area. It had the giant slide, a play area with hoops and a big bouncy house and slide.
Then after we had the party room for 30 minutes where we were able to eat pizza, sing happy birthday and eat cake.
The staff was very helpful. We brought our things for the party room about 15min before the party started and they took care of everything. Setup, cleanup and observing the kids.
WE had a total of 15 kids and 20 adults so the room was packed. My little guy had such a blast. he fell asleep right when we got into the car, he was that tired from playing here.
I would total recommend this place. They have an awesome location, very accommodating staff, and reasonable prices.

We had my daughter’s 2^nd Bday here — and talk about keeping it simple yet entertaining. I like that!
The kids did 1−½ hours of jumping, and had a ball. I had bout 10 kids and 20 adults… and adults did a little sliding and jumping too! Remember to bring socks.
After jumping, we had 30 min in the party room, which the staff set up everything that I had brought. It wasn’t exactly the way I would have done it, but I didn’t have to do it! So… whatever. No one will ever remember that a pink tablecloth wasn’t on the food tables, right? It was tough to get my mingling friends out of the place in 30 min.
They provide plates, utensils, napkins which are a generic white, and tablecloths which are primary colors. I had the brilliant idea of doing pink everything — so I brought in some of these items, but I would just use theirs next time.
Food — you must order any «meals» through them — pizza & pasta. You can bring in appetizer type items — veggie/​fruit tray, chips, dip, and of course cake and ice cream. We ordered pizza and brought chips/​dip.
It all worked really well — great kids party spot!

did another birthday party here… the staff is so ridiculously friendly and helpful!!!
new addition to the parties is the laser light show… lights out with strobe lights, laser beams and fun fun fun! they sell an assortment of party accessories for the kiddos… or you can bring your own glow sticks, finger led lights etc…
not much more to say… but this is a great party venue for all ages