Quality Escrow, Inc

I have been in Real Estate and mortgage industry for over a decade. Having worked for Banks, private lenders and mortgage brokers, I have dealt with a lot of different escrow companies.
I normally try to steer away from large escrow companies and try to stay with local title companies because they are usually able to provide a more personable service and experience for myself and my clients.
I have to hand it to Caress Zamora with Quality Escrow, she has been amazing to work with! She has gone above and beyond for me on my recent closing. Being an advocate for strong communication, Caress has done an excellent job of exceeding my expectations. Her responses were very prompt and quick. If she was ever unavailable, she would always return my phone call within an hour. She was also able to provide everything that my client and/​or lender needed within a few minutes. I couldn’t have asked for a better first experience, especially for a very difficult transaction. She is definitely an asset for Quality Escrow. I will definitely be recommending her, her team and be sure to use them again.

I am a mortgage broker working on the purchase for my Navy Seal Veteran, and now that we are at funding, the ball has been dropped for over 24 hours. Client was to move in yesterday, and I can’t get anyone at title to answer their phone! Finally spoke to Kim at the office, and we will see what she can do to alleviate the stress of the lack of service my Veteran and I are receiving.
It is true… You can obtain a company name, but that doesn’t mean that is the service you provide. Lack of communication… People not answering phones… For the amount of money they charge, you would think they would be better at their job. Again, cost does not equal quality service.

I have been a real estate broker for over 10 years and have used dozens of escrow companies. Quality Escrow does excellent work and is highly professional and responsive. Never had an issue or complaint with them.

I have been in this industry for over 15 years and have dealt with many Escrow companies. I was referred to Escrow by a local mortgage broker a couple years ago. Janessa Stepina and her assistant Ashley Strickland have been my primary contacts there and really know their stuff. When you have an open Escrow, you want professionalism, communication, and reassurance that everything will get handled in a timely manner. This company has always been good to me and I will continue to do business with them for years to come.

Jessica Stepina is a real professional. When she promises me a document, it is IN MY HANDS in 10 minutes. Ashley is extraordinarily organized — she has never called me and asked me to re-​submit a document that she lost. Steve Buice is the best! He’s not some oily escrow rep whose purpose is to glad-​hand business like a politician — he understands that he is an integral part of the team that is serving MY client, and he’s not above jumping back in when there’s an unmanned oar. Acceptance to closing, the whole team is A-​1. That’s why I feel so confident putting my precious clients into their caring, capable hands.

Great service. Good communication. Would certainly use them again. Logan Crow Surety financial services

I love the service that Jessica and Wyndi offer. I am a lender and know the stress that funnels down to the escrow office. Everything these days ends up being a 911 after the mortgage meltdown and escrow officers and their teams have to pick up pieces at the last second… and fast… if they want to please all the people involved. I have a transaction going on right now that needs TLC and that office lets me rest at ease that they are on top of it. A last minute HOA violation after signing loan docs… all of us in real estate would cringe at hearing that but the continued email updates I get during the day have turned DOWN the stress level for my buyer. Thank you!!!

Jessica Littlejohn has an unpleasant manner. She talked to myself and another employee like we were 5 year olds that the «teacher» has to scold. Sent email to her supervisor. This clerk needs a course in people skills and manners.

Excellent service and experience with this company, every time I need it information or any documentation they were right there for me specially Caress Zamora she was always available to answer all our questions. Thanks Valentina Estes

Barbara and the whole team worked very hard helping us through a complicated escrow including a 1031 exchange. Diana even came to the office on July 4^th to have us sign the final papers.
Gary & Melanie
Flying Bear Cabin

During my time in real estate, managing files for all the agents in my previous brokerage meant exposure to quite a few escrow vendors. I had the pleasure of working with Carolyn, Teresa and Lyrae at Quality Escrow on numerous transactions over the past few years.
Representing REO clients generally means working with vendors who receive a bulk contract with discount rates and it often shows in the manner files are handled. Quality Escrow has always been a pleasant exception. Prompt, professional and proactive (the latter trait which is no longer a guarantee in the real estate world), my files with Quality were always in good hands.
Short and sweet: I highly recommend Carolyn’s team!

I think this is escrow company is amazing. They are quick and accurate. I would love to work with them again.

This company absolutely sucks worse than any company I have dealt with in 11 years selling real estate. Avoid them if at all possible. Quality Escrow is the WORST! They are over priced, slow to communicate and delay closings due to their inept workers and overall general incompetence. You would be better served trusting Bernie Madoff to handle your escrow than these jokers who should all be put of business immediately!

Great Service, Prompt and Efficient.
Thank you for your excellence.

I am currently working on an escrow with Quality Escrow for my client’s REO property purchase. I have heard negatives about them before, but still stayed with them because that would save my client $ 2,000. I meant they can get the work done right, the complaint I heard was about their service, and length of response. Actually, they are great, or should I say excellent. They are always on top of things, I have been working with Wyndi, she responded within a matter a few minutes. Wow, what a great team. They totally changed the wrong impression I had for them by their hard work. They are great! Thank you!

As a Realtor I’ve dealt with a lot of escrow companies, some better than others, but none as blatantly bad as this one. Lost documents, crazy errors, every part of the transaction handled by a different clerk with no continuity, the list goes on. At the end of the transaction, you’ll be pulling your hair out and your clients (if you are a real estate agent) will want to scream at someone… probably you! Try to counter them out of any transaction if possible! Seriously.