Secure Self Storage

Love this Secure Self Storage, the people are very professional and really nice, and the place was very clean. I’m storing my Motorhome there and the prices are really reasonable. And I’ve got a few friends that have rented from them for quite a while, so that tells me that this is a trustworthy place.

I been with secure storage for over a year and I love it there. Dawn was a very helpful employer she will be missed very much.
The units are good sizes and very good security gates that lock on time so be out by 5:30pm.
The grounds are a little dirty but its to be expected due to being under the freeway.
Manager on site stays by the rules.

I have been with Secure Self Storage for over 3 years and have been very pleased with their prices and their overall customer service, which has been very good. They have also been flexible with their availability for new units when I have I had to make changes under short notice. Prior, I had been with another more expensive self storage company in Kearny Mesa that was almost twice as expensive. Secure Self Storage has been by far more economical.

My husband and I moved to San Diego several months ago, and looked for storage our very first day here. We did a little shopping around and ended up deciding on Secure Self Storage. We personally found the staff to be very friendly and accommodating. We always get a smile and a ‘good morning’ every time we stop in and whomever is there that day is always willing to answer any questions we may have. The parking lot and building is secure, CLEAN, and well maintained, which I’m sure is not always an easy accomplishment. The prices are very reasonable and they often have specials, they even have a large elevator to get heavy/​large loads upstairs. Also the location is incredibly convenient, I personally use public transportation and Secure Self Storage is directly across from the Old Town Transit Station. I end up stopping in almost every day, either to pick-​up, drop-​off, or both! My husband and I would definitely recommend Secure Self Storage to a friend.

I have been renting a unit here for three months. I have found the staff here to be professional and gracious. I have observed that my lock is checked regularly and the lot is well secured (locked gate, video surveillance). I asked about increases after reading Rod L’s review. Their defense made sense to me. Apparently Rod has rented for several years and never had an increase. Perhaps instead of increasing his rent by $ 20/​mo, they should have increased it more gradually. Bottom line: the price I pay is at the low end for the area. Going somewhere else would force me to pay at a higher rate.

So they raised my rent from $ 45 to $ 65 monthly, don’t ever come here, they will change their rate at any time.

What do you get when you cross the whip master at Abu Ghraib and a disgruntled DMV employee? Here’s the answer: you get the customer service skill sets and values of the barbarians who run and «maintain» Secure Self Storage on Pacific Highway.
So I share a storage unit with a friend of mine, and it is by far the worse storage company I have ever dealt with. Here is why:
So this place closes at 5:30 like a prostitute’s legs after your last dollar dries up. I changed my plans so I could run home and load my car with some boxes (while it was raining) and when I got to the storage unit at 5:15 they were all closed up and told me that I should have come at 5:10. I reminded them that their hours are from 8AM to 5:30PM, and that I was clearly there in time to unload a few boxes, but the fool gave me a dirty look, and the guy told me no AND he had a «too bad, so sad» mocking tone to his voice.
Then this guy farted. I AM NOT JOKING. He gave me a cold, dead stare while he did it too. I told him he was disgusting. It is no wonder this place smells like ass. I am not joking. There are old people working in the office, and it smells like farts and aspirin in there. The old lady was babbling on the phone (what she was barely able to hold) and asking someone if they had watched some show on TV while I was waiting to be helped. The old man who worked in there ignored me and kept scratching his ass with his keys. I was so repulsed, but my friend had already settled on doing business with this place.
Really? Old people who run a storage unit. Does that sound secure to you? What if they have strokes and suddenly think that Aquaman is trying to steal their pancakes and pensions and they set the place on fire?
I am going to tell my friend that we need to ditch this den of geriatric flatulence and find a place that is open 24 hours, that sticks to their policy, that is maintained by people who have the stamina to hold a phone steady, and a place that doesn’t smell like Dante’s 5^th level of ass inferno.