Serenity Nails & Spa

Decided to give this place a try while I was in the area. Called ahead and booked an appointment, the person I spoke to was very friendly. They were pretty busy when I arrived but took me right away.
Impressed with the décor, everything seems fairly updated and clean. They have a little snack station for people waiting which I though was cute. I got a french manicure with gel – probably not the best manicure I’ve ever received but I my nails still look good.
As a side note, I loved that you can leave a tip on your credit card which isn’t always allowed at nail salons – it’s typically cash only.

I come her for most of my pedicures and have never had a problem. They take walk ins but if you think it will be a buys day I’d definitely call in first

Wow terrible service the girl at the front desk is straight up rude. Never going back.

I’ve come here a few times for my monthly mani-​pedis and it’s a hit or miss. The staff members are very attentive and friendly. The ambience is very relaxing. My shellac manicures always come out nicely, but I’ve had better pedicures elsewhere. It’s conveniently located close to my work so I surely will be back if I ever need a quick nail fix-​me-​up!

Amazing service, I was scared to stray from my original nail place in temecula but I work in RB and would rather get my nails done on my lunch hour. I made a same day apt. For a fill. When I walked in they greeted me and asked if I would like a pedicure as well? I was short on time so I asked if they could do it all at the same time and they were more than willing. I wanted a design on my nails so about 3 of them scrambled to make sure they found the correct color and design I wanted. I felt pampered and was impressed with the service. I already made an apt to go back!

I would normally give this salon a 5 star rating, but, today my visit was different than usual. I usually don’t write reviews either, but, after today’s visit I am a little disappointed.
I have been going to this salon for 3 years and have been very please with my past services. Lily has always been giving me my pedicures and always a great experience and super pleased with her work ethic and generosity. In the past I always had acrylic nails until a year ago due to a medical condition and decided to forgo the acrylics for a time period. Feeling adventurous today I decided to get a set of acrylic nails.
Here is my issue… according to the price list, white tip F/​S set is $ 27. Does not mention one thing about the type of gel chosen by the technician is going to increase the price, or the length of your nails is going to increase the price either. Short or long, you have to do the same services. Never heard of charging more due to the length of your nails. With my pedicure I knew the price would be $ 40. According to the price list my nails should have been $ 27, regardless of the gel or length. Neither listed on the pricing to constitute charging me $ 40 for my nails. Was very disappointed!!! After questioning the charge for my nails, that is when it came to light about the length and gel. Really??! What was I going to do… the service was already done. I was told before leaving next time my nails will be $ 25. Next time they should be free. So when it was all said and done… I ended up spending $ 80 for the service, which should have been $ 67, plus my tips to both technicians. At the end a total of $ 100. Was not really planning on that! Like I said, a little disappointed.
I owned my own salon for 27 years and was always every up front with my clients about services and pricing. If they were not satisfied with something, I made it right and sometimes at my own expense. Word of mouth is the best advertisement.
Will I return to this salon, yes, I love Lily. My nail technician was also very nice… just please communicate with the client or change your pricing to explain in detail. Not to just take it upon yourselves to charge more than what is listed on your brochure.
I don’t know what would have happened if I didn’t have the extra money? People do budget for these things.
In closing… please communicate!!!
I am updating my review since I just left Serenity Salon and greatly appreciate Tawny reaching out to me make sure that the customer comes first in her business.
I greatly appreciate the time Tawny took talking to me and how professional Tawny, Lily and Lynn are. After talking to Tawny about communication… she communicated with her staff and they in return communicated to me. It was a very pleasant visit… as it always is and I greatly appreciate Tawny correcting a situation that could have gone sour! Thank you! It is great to know you care about your customers.
As always Lily did my pedicure and was amazing as always. She is such a personable and caring person. I have had 4 back surgeries and she always makes sure that I am comfortable, or if I need anything. Over the 3 years Lily had gotten to know me and I have gotten to know her plus, she knows what I like or need. Plus… She always does such a wonderful job! So thankful for her.
This is the second time Lynn has done my nails. Over time I am sure I will get to know her like I do Lily, because I will continue to go to Lynn for my manicures. Lynn did a wonderful job and I greatly appreciated the communication between us, so that there was no misunderstanding this time. As before… she did an amazing job and I am very pleased with her work ethic and caring to make sure everything was good and that I was happy. I can not say enough about these ladies! This is why I continue to return to Serenity Nails! Love you Ladies!!!
Thank you Tawny, Lily and Lynn

I just want to say thank you to the business for reaching out and trying to make it right. That does matter, and maybe a new nail tech would be worth a shot. I’m still struggling to find a great salon. [sorry for my late response]

Went to this place a few weeks ago before I went on vacation. They did the worst nails ever! I got a fill and they started to lift after one week. I had to go to a different nail shop to get ANOTHER fill and fix my nails because they started to break and chip at the nail tips. I wouldn’t go back to this place.

I hate being deceived for someone else’s gain. As a customer, it’s the worst feeling to have.
Upon arriving, I was very excited to finally treat myself. I originally wanted gel and chose a color from the gel basket. After looking at my nail length, I was informed that I should get acrylic nails instead of gel. I asked the front desk lady if I could still get the same color in the form of acrylic and she said yes.
From there, it went downhill:
–I was assigned to Lynn and right off the bat, she refused to let me and my friend sit next to each other because she didn’t want to move her supplies. She rolled her eyes at us, said something in Vietnamese, and ignored our request.
–Multiple times, Lynn cut my fingers and made me bleed.
–During one instance when my nail accidentally touched her hand, she blamed it on me with the most hostile attitude. Um, excuse me? I’m sitting here motionless as you scape the skin off my fingers and now it’s my fault that you accidentally touched my nail? Yeah, no.
–And to top it all off, she never gave me the arm/​hand massage that was included in the service.
All this made my experience truly terrible, but as I headed up to the register, I looked past all those things and had my money ready for the $ 27 acrylic + the 15% tip I planned to give Lynn for her time and work. To my surprise, the $ 27 turned into $ 43. Unknowingly, they turned my acrylic mani into an acrylic base with gel topcoat mani, which somehow added $ 16 to the mani. Had I approved this ridiculous change and been completely debriefed on the extra charge, I would have let it go… but I was not. Not only was I very upset, I felt that the way they handled the situation was disrespectful to me, as a customer. At the end of the day, $ 16 bucks isn’t going to affect me all that much, but the way I was treated and scammed made me feel really terrible. Needless to say, I won’t be returning and I am truly disappointed in this business.
Please don’t come here and bring your business elsewhere.

My best friend bought me a gift certificate for this nail salon. We met there on a Saturday morning at 9:30am. If you are going on the weekend my best friend says an appointment is required. I went there thinking that I was just going to get a red gel manicure but instead I ended up getting a super cute DisneyWorld inspired nail design. The lady that did my nails was very polite, efficient, and had no problem pulling off the design that I requested. I am so happy that I found a nail salon that is near me that is clean and can do great designs. They don’t do very long massage, so if you’re looking for that this isn’t the place for you.

Great service from Henry, he was quick and efficient. Cost was $ 28 for a gel mani, which includes an arm/​hand massage. They take cards and allow you tip on them which is a plus. They also have a «punch card» and you get $ 20 credit after 10 visits. Only negative is the parking lot is small and fills quickly.

Took my sister-​in-​law to get her nails done here before her wedding and they did a great job. Made an appointment for 4 of us to get 3 gel manicures and a pedicure. They were ready for us when we arrived, were very polite and kinda, and everyone left very satisfied! They were able to finish in about 45 min, so we were able to get to our next appointment on time. Awesome!
The only thing I thought was strange was that I called about 24 hours in advance to make the appointment and they called me later that day to confirm the appointment. It was confusing because the person calling was hard to understand and it wasn’t clear right away that they were just confirming the appointment. I guess it was just standard procedure, but kinda unnecessary! Anyway, it’s a small thing, I was happy with everything else. It’s been 1.5 weeks and my nails are still looking great!

The only place in San Diego that I trust getting my nails done. Very respectful, beautiful service, and great customer service:)

I’ve never left this salon unsatisfied. Staff is always nice, talented, and welcoming. The tools are safe and sanitized. There are many choices for gel colors! The pedicures are such a treat. Teresa is so sweet and she is amazing with nails! :)

I have always gone to this salon and had one or two bad incidences, (acrylics were too thick, and nail polish was messy) However, the two bad incidences didn’t outweigh my good experiences at this nail salon. The owner is very sweet and there are a few nail technicians that are very careful, precise, and care about the way your nails turn out.
Today, I decided that I wanted to get my acrylics taken off (I have had a removal at many places before) and I had asked for an polish change on the nails and a pedicure. While getting my acrylics taken off they began cutting the length of the nail (SHE CUT MY NAILS WAY TOO SHORT) and said that «it’s better for removal, it’ll grow back) and then began shaving down the acrylic (DURING THIS PROCESS I WAS KNICKED ON TWO NAILS). After that she began cutting my cuticles, while both talking and looking around WHILE CUTTING A SENSITIVE AREA OF THE NAIL, and ended up making my cuticles looking like I chew on them. After that she was going to begin polishing, and I realized that they weren’t going to continue taking off the acrylic nail! So I had short thick nails! I then told her that the acrylic is still on there and I don’t want polish on top of acrylic when I’m paying for a removal of the acrylic and ITS STILL ON THE NAIL. So I told her to leave them alone and I’ll take them off myself at home. I then got my check, first it’s said MANICURE $ 17 dollars!!! I told her I was not going to pay $ 17. She took $ 5 off (probably the price of the removal) but kept the manicure on there. After that I told her I’m not pay $ 12 dollars because I didn’t even get my nails painted ! All I got was my cuticles clipped! And so the owner went on with this huge lecture about how they can’t take the entire acrylic off because it will hurt the nail! So all in all ended up just paying $ 10 instead of $ 12 because I wasn’t going to stand there and argue! All and all I’m no longer coming to this nail salon anymore. They just lost a loyal long time customer.

Terrible place and job got a regular pedi and pink and white powder mani… my nail are so thick and disgusting!!! From a guy that clearly didn’t know what he was doing… not coming back and paid $ 65 for that crap!!!

Whenever a manicure or pedicure is needed. This is my GO TO salon. Although walk ins are available and the wait time is a 10 – 20 min wait time. It is worth it. Will keep coming back. BONUS: stamp card and stamped with each visit. Thank you Teresa n Vivian for the amazing French tips. For a rushed job (my fault) they came out great! Also recommend Lily.

One of the more cleaner and organized salons I’ve been to. The walls are beautifully painted with an ocean getaway theme. I came in for a Gel Manicure. Holly is who did mine and she was so detailed and took her time. I dislike it when they seem like they are rushing to get you out of there and the paint job looks sloppy. Everyone else seemed just as detailed and friendly. $ 28 for the Gel Manicure. Also they have a rewards card that they stamp, a plus since I think I’ll be coming here often since it’s down the street from me! I will definitely be back.

I called and was able to get an appointment at the time I wanted so that was convenient but I’m actually looking at my toes now and I could’ve painted better. Never going back. It’s close to my work but I will drive somewhere else next time.

Eva did my nails today. She took such care and love, I was so impressed! She even filed them to be more narrow so they looked more feminine… her own idea, and it made a huge difference! She did an awesome job, and I’m thrilled to have found a new nail salon I really feel is going to be above and beyond where I was going before.
Eva only works on Mondays and Tuesdays, but I work nearby so that’s perfect.
$ 20 fill, beautiful salon, and very nice staff.