Storage On the Run

Worst service ever! I would not recommend them to anyone. In fact I am calling Better Business Bureau to make a formal complaint against them. A guy name James came to look at my things and give me an estimate. I told him I wanted him to go to my storage unit where I had the rest of my stuff but he said it wasn’t necessary. Their price was higher than others I received but I thought I would try them since they were young and looked like they would do a pretty good job. Well. it was disastrous from then on! They were two hours late, didn’t wrap my items properly like they promised, did not pack the truck properly so had to get another truck to finish packing my things. Were way late getting to my storage unit, which closed and ended up putting my stuff on the dock with me waiting for them to come to pack it all up. When I asked them when they were going to arrive the next day in Northern CA they informed me they had to take it back to their warehouse unload it and load it on another truck on Weds. Well. a week later my things arrived in Northern CA after numerous calls that their truck broke down north of LA and they couldn’t get anyone to fix it. They had to rent another truck which was smaller. When they arrived it was almost closing time at the storage unit where I was storing my things. It was dark and they just haphazardly piled my things in the unit. I refused to pay them the price which they quoted and James called me telling me that it wasn’t their fault that all this happened. Finally after the holidays and rain stopping I was able to hire two men to unload the entire storage unit and repack it, putting up my shelves. Found that I have two dining room chairs missing, a DVD player, a CD player, a stereo receiver, a VHS player, a box of all my summer clothes, my box with all my bathroom accessories, jewelry box with all my earrings, necklaces, rings, and I’m sure others things that I’m not remembering. So this is not their fault? They need to take responsibility for their business and their actions. This is the most disastrous move I have ever done and I have moved 16 times in 34 years.

I rented a storage space from Storage on the Run for 7 months while I was traveling. I love that they pick up all your stuff and take it to the storage center, and then drop it off when you need it again. They were very friendly and helpful, and I was able to set up auto payments over the phone after I’d forgotten to. Very good at communication. I really like their business model.

Should be called «Storage On the Run… With Your Stuff». Has to be a complete scam.
I wouldn’t even give them one star.
Here’s a little tidbit of our family’s experience with them:
They offered to pick up our stuff to move, but then unpacked it at their facility and left it there to supposedly transfer it to another truck.
FIRST THOUGHT: Why wouldn’t they just pack up the moving truck for the move at the time of pick up? Why do they need to unload it and repack it at their facility?
SECOND THOUGHT: Nothing is labeled or stickered as our items, so how do they know that they have retrieved everything?
Then once our stuff had been reloaded into the truck for the move, the truck breaks down 3 different times during the move. Our stuff is unloaded from one truck and repacked onto another truck during some point of the trip.
THIRD THOUGHT: Where did they transfer everything? How do I know that all of my items made it safely onto the new truck and without any damage?
Finally, A WEEK LATER, our items arrive to the drop-​off location. Everything is unloaded in a hurry and without any process of checking for damage or checking against a list to ensure everything is all there. Right away we can tell that some furniture items are damaged.
While unpacking everything and looking for certain items we realized that A LOT of things are missing from the move (stereo equipment, jewelry boxes, clothes, antique furniture, etc).
THE WORST PART: We are still asked to pay for the labor ($ 1,980) despite all of the issues we had.
ICING ON THE CAKE: Their company’s «insurance coverage» is only $ 0.60 p/​pound. So even a missing $ 12,000 ring that weighs less than a pound is only covered for $ 0.60 according to their logic.
Do not use them. By any means.

This year was tough. My grandfather recently passed while cleaning out his home we were left with a few things that hold sentimental value, neither me or my sister were in the position to keep them at our home. That’s when Dakota and Storage on the Run stepped in. They took my grandmother’s china hutch and handled everything with care. I was a bit skeptical at first (handling such an important object) but they made me feel confident. Their professionalism went above and beyond what I expected.
As a traveling nurse I’ve had difficulty leaving stuff behind I’ve been using my sister, but with her newborn I’ve found it hard to place the extra burden of leaving my things with her. This has been the perfect solution. I look forward to using Storage on the Run again.

I hired the storage company to move some of my stuff into storage. The relationship started out OK. They showed up and picked up my stuff. I didn’t have any furniture but I did remember seeing them showing up with no furniture pads just a empty truck and a furniture dolly.
They took my stuff and about a week later I called them wanting to have access to my storage unit. However they were making it very difficult for me to come and check out my unit that I had recently rented.
I finally decided I would move my stuff into my own unit. When I told him this inform you that I had agreed to pay for at least three months storage. I looked at the paperwork and saw no such agreement signed. When I went to pick up my stuff and show me a copy of this paper that I had indeed signed however they refused to give me a copy of it so I could have my attorney inspect it for legality sakes.
Come to find out I was not renting a unit. What they do is they rent out large storage units and then put your stuff in the same room with other people stuff. The only way that they were able to tag my stuff as not being confused with other people stuff is they put stickers on each item.
My first thought on this was number one I was on the impression I was renting a storage unit which is keeping my stuff physically separate from other people stuff this is not the case.
Secondly I was concerned that all my stuff was going to be returned as the only thing that was marking my stuff is being mine were these stickers. I couldn’t help but think what happens if the sticker falls off? I would think this is exactly what happened to the other person’s missing stuff that posted here about a month ago.
Needless to say I felt I had been duped and the company had sold me a bill of goods. I thought I was paying for an actual storage unit not for space in somebody else’s storage unit. To me the storage unit should be a cage or some sort of box that’s lockable which fully separates my stuff from any other stuff. In this case my stuff was in a room with a bunch other stuff.
I don’t think the service is all that bad but I do think it’s important that you know what you’re getting into. You will be expected to pay three months of storage or they will try and penalize you. They also will try to get you to sign A contractual agreement but not give you a copy of it. So be sure to read everything before you sign it.
With that said if you have stuff that needs to be moved in a hurry and you don’t mind it in the same room with other people stuff are you willing to keep it there for at least three months and you don’t mind a little attitude if things don’t go your way and by all means this is the company for you.

I recently used this company to move my stuff into storage for 2 weeks while I was in transition. This was my first time using a moving company, and also sadly probably the last. When my stuff was returned to me, I realized a bunch of my things were missing. I decided to calculate it all up and it came out to be about $ 3,000 worth! I contacted the owner, and he credited me what I spent on the service (just a few hundred dollars,) but it still doesn’t bring my stuff back :/​
Nobody seems to have any answers as to who took my things, but they think someone broke into the back of their van while they went inside to pay for gas at a gas station. They said when they came out, the back door of the van was open, yet they never reported this incident happening. My question is, why wasn’t the door locked? This is a moving company; they should take these kind of precautions and be held liable when things go wrong. They haven’t been making much further effort in investigating what happened, which seems a little shady to me.
In addition to the fact that my stuff was stolen, the entire professionalism of the business was way below sub-​par. 1) They were 2 hours late when they came to pick my stuff up. 2) They estimated that it would only take an hour to move my stuff, but it ended up taking them 3.5 hours (so it cost me way more than expected.) 3) One guy showed up with a broken hand so there was really only one guy doing all the heavy lifting, which is why it probably took way longer than expected. 4) They left fast food trash in my apartment upon leaving, along with a dirty towel they were using to wipe their sweat off. I also found more fast food trash and old french fries in my boxes when I was unpacking my stuff in my new place. 5) The delivery only took them 30 minutes to unpack instead of 3.5 hours, probably because they had 2 guys working but also because half of my stuff was missing! They also didn’t confirm with me that everything was delivered, which the owner told me they were supposed to do. 6) Two of my credit cards, my passport and some other money was stolen and there was about $ 260 worth of fraudulent credit card charges charged on them.
A moving company is supposed to make your moving process easier and less stressful, but this whole thing has become a nightmare! And their lack of empathy just seems so off to me. I feel like they are basically they are telling me «Sorry, wish we could do more, good luck.»
I usually only write reviews when I have a positive experience, but the experience I’ve had with this company has just been so negative, I felt like I should put it out there to the community, just so they are aware. I am filing a police report against this company and having it investigated further, so hopefully someone can help make this situation better.

I’ll start by saying I was a little but skeptical of the company. My girlfriend had to leave her apartment in two days and her sister found these guys. She told me the price and I thought they were really cheap.
Then, when I had to move a few weeks later she recommended we use them and share a storage unit. It would save us money and when it came time to have all the stuff moved to San Francisco they gave us a quote that was just a little cheaper than most of the huge companies on Unilocal.
Needless to say I wasn’t sure they would do a good job. Now I’m sitting in SF and writing this after unpacking all my stuff and I must say I’m impressed. Everything is here, nothing is scratched or broken, on time with no hassle and no hidden cost. Can’t ask for better than that.
I’ll list my downsides: they only offered insurance for per pound. But they verbally told me it would be covered by cost. I would have preferred if they let us sign on the per cost area. Also they didn’t come with any wrapping materials for the couch. I made sure to hold them to their word that despite this they wouldn’t damage anything and true enough they didn’t.
So 5 stars. Excellent job!

I had a great experience with this company yesterday. I needed to move my stuff into storage and they were able to come out and pick up my belongings and move it into a storage in the same day. No other storage facility picks up and puts your stuff in storage for you. Was nice not having to lift anything. Their prices are great. They were on time, clean, respectful and quick.

Great service! I needed a storage unit and called them, and they came to pick up and transport my belongings. They offer great pricing and were very friendly. I wholeheartedly recommend them for your storage needs!

I just moved and downsized from a 4 bedroom home to a 1 bedroom apt. I knew that I was going to need a storage unit and was looking for a way to simplify the entire moving process. When I first found this company I thought that they were too good to be true, but they exceeded my expectations and more. I have never heard of a storage company coming to you and doing all the hard work and heavy lifting. I couldn’t believe how easy they made the process! We also needed more things placed in storage and they came back over to our place to pick it up the next day. When I needed to take things out of storage, they met with me and took our boxes out of storage for us, again saving us from the hassle of searching and lifting heavy boxes. I cannot say enough great things about this company, they are GREAT!

Professional, great price, fast, and overall awesome service! These guys will come to your home and pick up your stuff you want in a storage and load/​transport it for FREE! YES, I SAID FREE! Also, they’ll take any unwanted items off your hands for free too! Another huge plus is its a veteran owned and operated business!