The Arbors at Rancho Penasquitos

I can’t give a review on the assisted living part of The Arbors but the Generation unit for people with dementia and memory care issues is horrible. I moved my Mom in without checking out the place very thoroughly because I was in a situation where I had to find a place in a hurry. This place looked okay and the price was fairly reasonable and it was close to my home. After moving my Mom in I couldn’t wait to get her out of there. First of all about 95% of the care workers speak very broken English. My Mom was very hard of hearing and could never really understand them. I also found out when they assessed my Mom, she needed more care and they charge you for every little thing. Her rent was first quoted to me to be around $ 6000 but by the time they added everything they said she needed it was over $ 9000 a month! You are also required to buy gloves and wipes which is a joke because when they keep them in the residents room and someone in another room runs out, the care takers just go to another residents room and get them from their room. I talked to the management several times about that and they said the care taker weren’t supposed to do that but trust me the care takers do a lot of things they aren’t supposed to be doing. Also there is no consistency in the way they do things. Each care taker has their own way of lifting a person or transferring them to their wheelchair or the toilet so when you are dealing with a resident that has memory issues it would be helpful to have some consistency.
My Mom also had a problem with her eyesight and their idea of a call light was a pendant or wrist band like life alert. My Mom could never use it because she couldn’t see it and couldn’t feel it with her fingers. Although they tried to work with us, nothing they came up with ever worked. While I was with her if she had to go to the bathroom I would push the button and it was usually over 10 minutes before someone would come see what she needed. Most of the time I ended up walking to the MedTech’s room to get someone. I asked if they got the signal that my Mom needed help, they would look at their pager and say «Oh yeah, I see where she called». Some times I would time them and several times it was over 20 minutes before someone came to help. As a result my Mom had a urinary tract infection almost the entire time she was there because she sat around in a wet diaper.
Her room was always dirty. It looked like they hadn’t vacuumed for weeks. Seems like they only cleaned after I complained.
Also her clothes would disappear and she would end up with other peoples clothes in her closet.
She finally got to the point where she was scared to stay there, she was left in her room most of the time by herself (God only knows how many times if any they checked on her) and started yelling for help which disturbed the other residents. She begged me to get her out of there.
There is just too much chaos and noise for someone in her condition. Thankfully I finally found a wonderful facility in Poway that only houses six residents and could give her the attention she needed and it was just as close to my house. She was extremely happy when I moved her to the new place and out of The Arbors.
The only redeeming quality is their activity director Ashley. She always gave my mom extra special attention. Both her and my Mom cried when they said goodbye when Mom moved out and even told Ashley she loved her. If they employed more people like Ashley it would be a better place.
If you have someone that has memory issues and needs lots of attention I wouldn’t bother looking at The Arbors because they won’t get the care they need.
Also you are required to pay your rent by the 5^th of the month or you get fined $ 150 but when it came to giving us back our refund after she moved out it took them almost a month to get the check to us.

My friend who lives at the the Arbors is always clean and well-​cared for. She likes solitude, has a quiet room and quiet roommate, and is not required to participate in all the crafts and discussions that I would enjoy. The food is quite good. The staff is loving. I generally feel relieved after I’ve seen her because she’s in a comfortable place.

My mother has been a resident of The Arbors for almost 3 years. She is very happy with the facility and enjoys the many activities provided. She also thinks they have the best food.
All of the employees at this facility are friendly and professional. They are always ready to lend a helping hand and treat my mother with great care and compassion.
We like the fact that the facility is always clean and smells nice. It is also within close proximity to our home, which allows us to stop in anytime to visit often.

Moved Mom here last January and have been very happy with the care she has received. They do an awesome job planning activities and keeping the residents busy and entertained. All the staff know the residents by name and say hi whenever they see them. Food is good and the caretakers are very concerned about the residents well being.
The only downfall is that it is in a busy street so the rooms on that side do get a lot if street noise but the other side is fairly quiet. I would definitely recommend to families that want their loved one in a place where they will have sociability while having a caring team of staff to help them with their needs as they age.

My dad has been living in assisted living at the Arbors for 6 years. It is a wonderful facility. I can’t say enough about the management and staff. They are all warm, caring, attentive, and friendly. He loves the food and activity room. There is so much to do, including road trips on Sundays and entertainment on the weekends. The facility is just the right size for my dad. If you are looking for an assisted living facility, we highly recommend checking out The Arbors.