Tory Burch

I was hesitant to buy something from this store because I felt like I was being treated like a thief. Should learn how to treat their customers from Burberry or LV. They had amazing customer service & even their store security guards were nice.
The first time I came here, I was dressed in my workout clothes. Most of my Unilocal friends know that I am a powerlifter, so I like to wear sporty clothes. The same day, I was looking around for new flats & a bag because my dog chewed up my tory burch flats that had gold details with tassels. Sadly, this model was couple years old, so they did not have any. Moved on to find a new bag, only to be stared down by the employees.
I was looking around, trying on bags & looking at the mirror. One of the employee said,” let me keep that for you” and took it away from me. As if he/​she (not going to point fingers) thought I was going to steal it. I’ve never been disrespected like this before…
I ended up buying one of the bag for christmas. But I still felt disgusted by their customer service. My man & I thought that maybe because this store is not at the same level as LV & Burberry. So, they don’t have the extra money & time to hire the best of the best. Just my thoughts.
[I have a pet-​peeve when the employees stuffs your new item in a small bag & it shows on the top… So, I asked one of the blonde lady to give it to me in a larger gift bag & she was nice about it. Got the annoyed vibe from her, but she changed the gift bag so thank you]

super sweet girl helping me. wanted some shoes but they didnt have my size. overall i got some under $ 200 sunglasses. i love tory burch they have the best stuff. they have water, coke, diet coke as well. for the most part they have great stuff. lots of people were talking spanish. i forgot how close to tj they are. love u tory burch!

I could care about jewelry, high end clothes, ect. Frankly, over decorated stores with overfriendly staff kind of freak me out.
HOWEVER.
We walked in here because the Queen’s Tory Burch Fit Bit bracelet somehow lost a screw. We went in to see about purchasing a replacement screw — I know, I know — you’re laughing at me.
3 minutes later, they came out with an apology for the bracelet «not hold up to the quality standard» and replaced it with a new one.
All smiles, no snobbery, very friendly. Even for a bald guy in cargo shorts and flip flops.
I watched to see if perhaps they were just being nice to me in a scheme for sympathy sales.
Nope. Just as nice and just as dedicated to everyone else.
Stunning.
If only they had men’s flip flops!

I read the reviews before shopping here and yes no one is immediately helpful but I like shopping without being hassled and when I needed help they were there I had a very good experience I would definitely buy another bag here

My wife has «high end» name brand loyalty.
I didn’t know who the heck was I. Magnin, Bloomingdales and Neiman Marcus until we started dating back in the 80s.
She was into ESPRIT and Dooney & Burke back in the day. Until the economic bubble burst, she was into Louis Vuitton.
Nowadays, Tory Burch has all her attention. She loves the shoes, bags, sweaters, key fobs, tampon cases, swag, etc.
The sales associates here are quite attentive at this store, especially to my wife because she’s a regular. She gets special attention from these folks… like a free soft drink or a cold bottle of water when she shops here. When a new desired item isn’t in stock, my wife will ask the associates like Boris to have them ship it from another store to our house. All I can do is shrug my shoulders and smile.
I do what I can to keep my wife happy, it’s my lot in life.
Tory Burch helps me achieve this mission.

Can I just say that I love me some Tory Burch! This store is compact but it offers all of the up to date collection. Sometimes I have seen things online that were not displayed and they had them in the back… if you don’t see something you want: Ask for it. I never like people hovering when I shop but these ladies and gents do a good job with checking in and complimenting what looks good – without being over-​the-​top sales people. I have always had a fabulous time in this gem of a store and the bags/​shoes/​jewelry are great quality! Splurge a little and love what you wear :)

Walked in store.
it was a ghost town, finally I was approached by a employee and asked if I needed help. I told her I was just looking at the moment.
while taking in all the beautiful bags… I finally found what i wanted to purchase.
I asked for assitance and this awkward, awfully rude male employee helped me out and went to the back and got the tote I wanted. He was rude and his attitude was shitty as hell! TORY BURCH PLEASE HIRE PROFESSIONAL, EFFICIENT, CHARISMATIC, SALE REPS!!!

Whenever I visit and shop here, I always ask for Maria. She is so helpful and easy to talk to. I love the way she treat me and my friends. Thanks Maria for a wonderful service! I will surely come back here and ask for u :)

I was assisted today by a gentleman named Jorge. I was in for an exchange he was so helpful and kind. This is a great store with great employees. I will definetly return to shop from TB.

I’ve always thought of Tory Burch as a higher-​end brand. I should think so anyway because of the prices I pay when buying my wife gifts. When I’ve visited the location in Costa Mesa, I felt the service and ambiance was indicative of what you would expect from a brand such as Tory Burch. This location here in San Diego is a pale comparison. I’ve personally visited here to buy gifts and gift cards on a few occasions and found the service a bit inattentive, whether the store was packed or empty it really didn’t matter. The clientele also leave a bit to be desired. On one recent visit one of the customers let their children literally lay on the floor blocking the aisle and customers had to step around them. I was hoping a clerk would interject with a soft, «I’m sorry sweetie but you need to go with your mom because we can’t have you laying on the floor…» But no response of any sort from the workers. That has to be a liability! This place needs better training and employees that exemplify the Tory Burch brand. As it stands this place is feeling a bit «ghetto.»

WOW. Worst service ever!
I walked in wanting to treat myself to a band new purse and ended up treating myself to a ton of clothes at C Wonder… because of Tory Burch employees.
I first walk into the store and WAS NOT greeted, started looking around at the cross body purses and noticed that 3 employees were just standing around. This asian lady that worked there was just eyeing me (like I was going to steal something). I looked right at her and she didn’t even smile, but I did. Still no smile in return. She saw that I was picking up purses, trying them on and looking into the mirror… still no response.
The last purse I put on (4 at this point), I put it back and walked out. I guess they aren’t hurting for money. But I sure took my money elsewhere!

I’ve always had great experiences coming to this store. I think they let their customers browse freely instead of hovering over them. The sales people are always very helpful when it comes to finding you the right size or finding a handbag you saw on their website.
I’ve had a couple of purchases online that were not as I hoped for them to be that I was able to exchange at this location. Randomly, they will also have sales all over the store that is not advertised on their website so you just need to call and ask.

I’m so happy we have a Tory Burch store in San Diego !!! This store is so pretty and everyone in this store is really nice and friendly the service here is fantastic ! They have a good area to sit ! And they even offered me water that was pretty nice !! They seriously have the cutest purses, shoes, and accessories !!!

You know, I was a bit apprehensive purchasing from this store due to the reviews. I’ve browsed around a couple of times, but never experienced the said «Stare Down» or ignored. I was always nicely greeted, nothing noteworthy, but standard. I usually avoid going in here, unless I’m planning to splurge. If not, there’s a 100% chance that I’ll be a couple stores down at Sephora, lol.
I was greeted with a smile by Milena, she helped me find the shoes I wanted to purchase, and asked for my size and the color I wanted. Unfortunately the particular color of shoe I was looking for they didn’t have it in stock, but she brought out a different color in my size for me to try and compare. After deciding that I would order because they didn’t have my size, she offered to order within the store instead of going home. She explained that on the Tory Burch website, you need to spend $ 300 minimum to receive free shipping, if not it’s a standard $ 4; however, if you place an order from a store, you don’t have to pay shipping and handling.
Obviously I decided to go with ordering it from the store. However this was a much different experience of ordering an item within a store. I thought I was going to be led to a computer or the register, but Milena hands me a form to fill out, and asks for my card. Before going to the back room to pay for and order my shoes, she asks if Anthony and I wanted anything to drink while waiting. Once we were done, she hands me her card if I had any questions or concerns and my receipt.
For my first experience at Tory Burch, overall it was exceptional! Milena was very accommodating and nice, I would definitely go to her if I plan on purchasing anymore TB products.

Giving them one star is far too much credit. I saw a fabulous bag and pair of boots online and was dying to see it in person. I’ve been into the store 5 times in the last month 10 times in the last 6 months and not one single person has spoken to me. There’s always a guy in the front helping someone and three to four girls standing by the back table, chatting it up with each other, while they give you the stank eye. The last time I actually picked up the boots and bag I wanted and still no one spoke to me. I CANNOT bring myself to give money to these people. I’m very big on the in store experience and hate online shopping for that reason, but I’m going to have to. I am also considering having the Vegas store send it to me, because they were so helpful when I was there last.
This staff is horrible. ABSOLUTELY HORRIBLE! 10 times and not a word shared. This has got to be the worst customer service I have ever experienced. The associates at Forever 21 are more helpful.

I went here yesterday looking for a bag and the sales associates were too busy talking to each other about how they looked like Charlie’s Angels. I stood next to them waiting to ask about the availability of the bag and they continued I talk to each other. I finally had to say, «I’m sorry for interrupting your conversation, but I was wondering if you had a bag in stock?» The girl was clueless and still of no help. Here’s a tip for this store. When a customer walks in you should stop chit chatting and do what you’re being paid to do… W O R K!
Save yourself interrupting these poor girls’ day and buy your things online or at Nordstrom.
Turn over of employees seems to be high, and I notice they’re constantly putting hiring ads out for a store manager.

I’ve walked in here several times, obviously in hopes to buy a handbag or shoes. Not once have I’ve been greeted, I get a stare-​down and when I ask for something I have gotten a fake smile. I love the brand but I much rather purchase my things at Nordstrom where the staff is always friendly and not judgmental.
Today was the last day I visited this store… I walk in there in search of a new case for my iPhone. I look around and smile at the guy (which looks like a total snob) and he gives the stare-​down, I asked for help since the cases where not packaged and the one I liked looked dirty. I waited about 5 mins. The guy finally comes and when I asked for the price on both cases I liked he looked puzzled as if that question shouldn’t be asked. I was in need of the case because my previous one well I’m just gonna say it: it fell in the toilet! (Cover my eyes feeling very ashamed)
I finally tell the guy the case I wanted, he asked for my credit card and goes to the back. I walked around in the store to browse around for about 10 min and I see the guy helping these other customers and doesn’t even reply when I asked him if they had the case in stock or not. Overall very rude customer service and to end my story I was already upset so when he handed me the bag I ask to double check my purchase before I signed and that was it. Like I said love the brand even though I have returned the shoes because they are a pain to wear, but I’d rather shop online, Nordstrom or Bloomingdales and have a happy shopping experience.
If I’m shedding my $$$ on things I expect great shopping experience!
Btw this review was not just written from my experience of one day, I gave them a couple of chances but this was it!

Really, 2 ½ star average?! That’s just baffling to me. I’ve been in here more than once or twice. Not once have I not been greeted or acknowledged, did I require assistance and not gotten any help nor have I gotten a snooty ‘tude. I’ve gotten the same treatment whether I was in there to specifically look for something to buy or if I was just casually browsing. And when I had a problem, just like good girlfriends, they were there with open arms!
Just a little while back I came in to take a look at what goods the boutique had. One of the sweet sales girls and I struck up a conversation. She wasn’t tooting my horn either to get a sales out of me, but somehow I mentioned to Lauren that I had bought something that I probably wasn’t going to be using again because it wasn’t in a condition that I was happy with. Yeah, a few hundred dollars in and that thing was just sitting in my closet. Uggh! She said she didn’t want me to not be happy with what I’ve only used a few times and to bring it back. I don’t know if this is general practice for all Tory Burch stores (which is/​should be for most higher-​end stores) to give 100% customer satisfaction on their merchandise, but it was still good to hear that I had an employee’s back… she even gave me her card to make sure of that. She was just awesome! So today I came in hoping Lauren was working. The girl I asked said she wasn’t in. So, I gave her Lauren’s card with a quick explanation. In the back of my head I was thinking, great, she was going to have to get a store manager and I’d have to explain this ordeal of mine. But no. She told me to go ahead and look around and took my return in the back. I got no grief whatsoever. And when Hala came back out, she made herself available when I needed. She helped me narrow down my indecisiveness and shortly after, I was off with something new that I felt good about. I was so happy with how everything worked out! Thanks ladies!
With each experience I’ve had in this store, it’s always been on point. I’ve had rock star service without the fake fluff from a few of these girls. If there was something to complain about, believe me, I would be that someone to point it out. They do right by their brand and I couldn’t be more pleased with the staff, the service and the store!

Fashion Valley is just far (i live in escondido). I’d rather not go there but I wanted a new purse and Tory Burch was having a president’s day sale online and I wanted to take advantage of the sale. Unfortunately, I hated the purse I picked. Online shopping sucks. It looks great on the computer but when you get it in the mail, you get disappointed.
Anyways, It’s a large amount off my debit card so I drove down to Fashion Valley to return it in the store so my money would get back on my card faster. I’ve walked into the store a few times in the past. They have a limited selection. I see some bags offered at bloomingdales and Nordstrom but they aren’t offered in the Tory Burch store or online. The people that helped me with the return were ok. They opened the doors a few minutes after 10am so that was inconvenient waiting for them to realize it’s time to open.
I would’ve liked to see the register outside. The lady brought my debit card to the back to process the return. It made me feel uncomfortable that they don’t have registers out front. I won’t be purchasing anything in this store, only online or a major department store.

Wow! I’m shocked at all the bad reviews for this store. I went in on several occasions the last couple of weeks and did not experience any issues at all.
I don’t own a ton of Tory Burch but enough for me to get daily emails from them on new arrivals, sales and such. One email, I got a few weeks ago featured their new Robinson handbag collection (
). The first thing that caught my eye was the envelope clutch in the pretty violet but then… I saw the Robinson Double Zip Tote (
) and in an instant, I knew I had to have it!
You can never tell the exact color of the bag online so I decided to stop in and check it out in person. I was immediately sold. The color is so vibrant and so fun… I couldn’t wait to transfer purses.
I also purchased the Robinson Zip Coin Case (
) since my wallets are usually small — but found this wallet to be too small for my needs. The larger zip wallet doesn’t come in the pretty violet color so I’ll likely just purchase the nude or something that compliments the purse. Who says you have to be matchy-​matchy?
I have to say… I absolutely love this bag! I’ve used this for the past week or so and have received so many compliments on it. I love nice things but I’m not one to draw attention to myself but this purse just makes any outfit pop. My only complaint about this bag is that it is heavy on it’s own so caution if you tend to fill your purses to the max.
I purchased these items a week before Labor Day… and as luck would have it, I received an email about a Labor Day Sale that was going on where you could get up to 30% of your entire purchase depending on how much you spent; $ 300 — 20%, $ 500 — $ 25% and $ 750 — 30%. I called the store and asked if they could do a price adjustment and they didn’t have a problem doing this at all. Saved $ 170 just by asking!
Each time I went in, the sales associates were not snotty or pretentious but instead very helpful and personable. I’d definitely buy from them again in the future.
P. S. For those who would rather shop at Nordstrom for this purse… FYI, they don’t carry the Pretty Violet.