Unleashed by Petco

The staff there was so extremely friendly. They were very helpful with what I needed for my puppy. I will definitely be back.

This is our favorite pet store in San Diego! I actually do like that it’s smaller than the other chains because it gives it a more personal vibe, and the associates are more attentive. Given the smaller selection of items, I was able to find good stuff there– high quality treats and toys that I don’t often find anywhere else. My dog loves coming here because of all the love he gets from the staff :). I’m very happy with their customer service each time!

I went into Unleashed by Petco to get a new crate for my dog.
At this point the previous crate we got was poorly constructed and my dog was bending the bars and biting it. Needless to say it wasn’t fun to come home to see he’d injured himself on the crate.
I knew we needed to get a new one. That’s why I went to Petco. Taylor was so helpful. She was able to point me to the best crate (which worked out wonderfully). She also recommended putting a sweaty t-​shirt of mine in his crate to calm him down.
Both have worked out wonderfully. My experience was amazing and Taylor was fantastically helpful.

So the first time I shopped at this particular location, the guy with long hair was super friendly and welcoming. Second time he was literally stone-​faced, not one smile… I figured he was having a bad hair day and left it at that, lol. Today another man was also working and he looked like he just wanted to get out of there, no initiative on helping me and non-​shalon when asked for advise on picking best product.
There’s a petsmart down the street, however, they don’t sell the the food my dog likes. Hopefully these guys will get a little perk in their step and be more friendly. Smh…

The staff are great: friendly and very helpful.
However, it’s a pretty small store, so the selection is a little lacking. That said, the brands they carry do seem to span a good range at least and the items they do have seem to be pretty well-​stocked, so if they carry your item I think you’ll be okay but if you’re exploring… might want to find a store with a little more selection.

Better than Petco but not my favorite place. I liked this place better when it was not run by Petco. Prices increased what types of product did not. Mixed experiences with employees.
Just answered a call from a blocked number stating he was with Unleashed and asked me to do a survey. I explained to him I had signed up for email promotions but did not want telemarketers calling me. He told me I knew they would and was rude about it. Petco never mentioned these calls would happen.

Great place, love the location, approachable staff and great selection for such a small space. They do dog training classes in the back, which is awesome!

All the staff I have talked to in the store are knowledgable about food and all the products they carry. They always ask if I need anything when I walk in the store and make sure to check on you if you are finding everything ok. If you have a problem you can ask them any let related question and they usually have an answer wether its about food or bad habits. I love this Unleashed and can’t imagine shopping elsewhere.

Unleashed by Petco took over Pet People, and I love this store. Great people and knowledgable staff help buying my dog treats and items a great experience. The front desk girl (i think she owns the place) is SUPER friendly and knows a lot about dogs and what they like. I am a healthy eater, and the same goes for my dog.
When it comes to food, I think the brands they carry are top notch and very high quality. As for accessories I think they are a little generic and limited on designs but if i’coming in for treats or food — am 100% satisfied with Unleashed.
Great establishment — and my dog totally knows the smell of your bags. Goes ham if she sees me holding a unleashed box full of goodies

Not very friendly and actually lazy. I came in with a return from another Petco. I asked them to run a return and the Manager said it is more trouble than it is worth for us and asked me if I can go to another Petco to return it. I understand they do not sell fish products but there still a Petco and if you make a transaction it any Petco you should be able to return it to any Petco. I asked him why he would not return it. He gave me a look like I was from another planet and said it’s because we don’t carry it and it would take forever for us to resell. He said I could do it but you’re better off going to a different Petco. I told him I’m here right now. He said he’s not interested in doing the return. I asked if they had a system where they could send back products that the store does not carry to Petco themselves and he said yeah but it’s too much of a process. Clearly I will not be returning to this Petco and I do not recommend coming here unless it’s for a purchase. It seems like they’re happy to sell people stuff but if something goes wrong I don’t want to return it for you. To me that is pure laziness and a bad way to run your business. Sorry Petco but this one is a failure, I’ll give you (different location) another chance but I’m not pleased with this store. I gave it 2 stars because the initial sales person was really nice but the manager was kind of rude and unhelpful of course.

We were very sad when Petco took over Pet People, but decided to give them a shot. While the prices are a bit higher than their competitors, the customer service is still top notch. When we bring our little friend into the store, the staff is quick to say hello and offers a treat upon checkout.
I knew this was a quality establishment when I had to return an item and they accepted it even though the package was opened (but not used). After completing my transaction, the salesperson went outside and donated the item to the rescue that was hosting an adoption event. They refunded my money in full and then donated the product to charity. How often do you see that in a business?! This makes me feel good about all of my purchases here and I will continue to return.

The staff here is always friendly. This is a smaller store merchandise is sort of limited, not always as much of each item, but selection is on par with other unleashed stores. They have adoptions most saturdays. They do carry refrigerated food (like Vital) and frozen as well as they dry stuff. Prices are maybe higher then petsmart (although mostly on par with their standars perco storss) but unleashed has toys, leashes, upper crust foods, etc. that you won’t find at the «Kmart for pets» stores. And the staff are always available and nice. They even give great treats (usually dried chicken) instead of a dry milk bone.
Parking is always crowded. But hey, why not have a Peet’s while you (and your dog) got what ya came for.

The staff is warm and friendly. They carry great brands. I switched my kittens over to Core Wellness after it was recommended to me here. They didn’t like it the first week since it wasn’t corn based like their regular brand but they love it now. I’ve actually noticed they have grown to be much healthier on it. Overall this branch has a great selection of products and Petcopal rewards always help save money!

Much better since it became part of the Petco chain and we can now use our Petco coupons here, because it’s a little more expensive than the bigger Petco stores.
However, the folks that work here are so nice, and so knowledgeable. It’s been a good experience every time.
My only caveat is, never come to the Del Mar Plaza anytime after 3pm in a Friday. The place gets packed with nowhere to park, and you may find yourself driving around frustrated in a parking lot traffic jam for twenty minutes before being forced to Valet park for what was supposed to be a quick stop.

Conveniently located, I come here if I need something small for my dog or cat. I don’t think I’d buy food from here or other larger items because they seem to be slightly overpriced but it’s close to home! They also have frequent dog adoptions on weekends so I look forward to driving over here on Saturday morning to check them out (not that I’m in the market for one) but it’s always fun! The employees are always so very helpful and easy to talk to.

The ladies that work at this location are absolutely amazing and knowledgable. I’ve never been to a pet supply store where the staff were more than informed but extremely friendly and caring. The brunette employee helped refer the best food for my 10 week old husky puppy and even gave me raw ingredient information and personal experienced opinions. I love this location and will definitely be going back for pet foods and toys!

Newly opened, great spot to grab some treats for your furry friends!
This place used to be Pet People and was bought out by Petco about a year ago. They cleared out all the Pet People supply on clearance a couple weeks ago and just remodeled the place over the past week. Good selection at decent Petco prices. I like what they’ve done with the place, made the most with the space they have.
Although not as large and stocked as a regular Petco, this place has a lot of the necessities for any dog or cat owner. Great stop if you’re in the area. Parking is a bit tough to find in this busy mall, but picking something up for your little buddy is aways fun.