Trails At San Dimas

This place is amazing! How can you not want to rent here! I love when I first drove up to this site, it looked so secluded and in a private street where the street ends at the property. They had made some great changes to all the interiors. I definitely recommended for my friend to come by and rent here. I hope they do! They have great appliances all new included and when I last went, they were going to upgrade their Laundry rooms. Their pools were so nice and they even had a water fall by the main pool! I felt like I was in paradise! The girls were so nice at the leasing office and just looked so happy to be there. I think they work in paradise! I believe it shows a lot when the office seems so happy and the residents from when I was there. I definitely want to come back when I plan to move!

Moved into the Trails apartments in mid February, and while it has only been a couple months, my boyfriend and I have absolutely no complaints– something I am really great at doing ;) The only problem we had was when we first moved in our water was scolding hot so we called the office, and maintenance was at our door within an hour and the problem was fixed. No bugs, electricity bill has been very reasonable, nice feeling of security, and very maintained complex. We lucked out with our location because we have a beautiful view from our living room. I have had friends tell me that the price we are paying is high but honestly, we did our homework/​shopping and I feel like this price is fair. It comes with new appliances and a refrigerator (most complexes make you rent one), plus it is in a more secluded area and not on some random corner where it’s easily accessible/​noticeable. It is close to the freeways which is a major plus. I think this is a great place to rent and while we have plans to buy a house in the future, this complex is wonderful in the meantime.

Crappy place to live… management team does not look after the residents… once you are hooked in they could care less! It is all about making it profitable for their stakeholders… the water, trash, and sewage (yes, you are reading it correctly… residents have to pay for sewage… basically, i have to pay for taking a dump!!) bill used to be $ 45 on average but since a lot of people have left due to the increase in rent, that utility bill has been about $ 67 a month… way to pass the bill to your renters! I am out after my lease! You know you really do not expect a whole lot when you rent an apartment but this is ridiculous!

I give no stars to management since they are highly unorganized and aloof about repairs. Francine the manager will make outrageous and false accusations about how all cigarette trash or dog poop are your fault since your apt is located on the corner near the parking lot AND near walkways! We asked mgmt to fix the cheap vinyl floors that kept tearing when you just sit on your couch 3 times and they never sent anyone. We ended up paying $ 1000 for repairs on cheap vinyl floors!!!
BEWARE! This place will take all of your security deposit and charge you $ 100 – 200 more. DO NOT RENT HERE! The pools are not maintained, security is a joke, there’s illegal immigrants, druggies, and bums roaming the premises all hours of the day (they don’t live there). Also, laundry room and gym can be accessed by anyone even people that don’t live there. I reported that I saw someone jump the fence of the parking lot to go take a swim in the pool and mgmt told me to call the police next time. FYI there’s a bum internment camp just behind the maintenance shed behind the walls.
This is not a safe place to live!!!
I give one star to the maintenance crew since they were helpful and kind.

I ran into some issues with the management a couple of months ago. The amenities and the surrounding areas are quiet and peaceful. We were given a beautiful remodeled 1 Bedroom Apartment. Units come with brand new stainless steel appliances. The carpenters are on point and usually come to your door one day past notice. Brand new washers and dryers have also been installed at the complex. We overall enjoy our stay at Trails even though we’ve ran into some complications with the management before.

Don’t rent from this place, there are bums going through the trash cans in the mornings and also some car break-​ins. I see a lot of sheriff activity late at night and early in the morning. The management does not seem to care one bit. The front gates to get into the complex are always open and never closed. Anyone can drive in. I don’t know why they even have gates? Maybe for looks? But honestly this place is not good please don’t rent from this place, use your hard earned money somewhere else.

This place is a joke. We were forced to move into a new apartment so they could renovate our old one. The option was move out for 2 weeks while still being charged rent, wtf? Or move to a newly renovated apartment with a $ 100 increase in rent. We decided to move to a new vacant apartment and paid 3 days rent on both apartments while we moved, really? Then after being in the new apartment for 3 days we received full monthly water bills from both apartments since the units are communally not individually metered, bullshit. I cannot recommend this place to anyone. It isn’t well kept up and I feel like a cash cow being milked to death. Look elsewhere, do yourself a favor.

I also had a good experience living here. Peaceful neighborhood. Very well maintained, clean pools, and Julie in the office is awesome with customer service.
Only reason I moved was because of the long commute to work. I definitely recommend under this management.

Those who have given this place 5 stars has been the lucky ones (or are getting some sort of benefit for writing a 5 star review). However, these people are most likely 1 out of 500. My experience with the new Trails management has been absolutely terrible.
The previous management company, Waterstone, was absolutely wonderful. They were friendly, helpful, and considerate to their tenants needs and requests. The new management company, however, is an absolute nightmare. They are unfriendly, unwilling to help, completely inconsiderate to what their tenants want, and only care about that extra dollar.
Aside from being kicked out of my apartment simply because they want to make an extra $ 150/​month on rent, despite the fact that I have never once been late on my rent, it takes forever to get anything done. When it comes to any sort of pests (and there are many… silverfish, spiders, ants, termites) expect 3 months to pass before you see any response, if any. This is after multiple attempts of going to the front desk.
Also, if you like quiet weekends don’t expect to get any here. They have no problem with renovating an apartment or performing loud maintenance of some type starting at a lovely 8am on Saturday morning. Normally, I would consider this to be life in an apartment, however, the previous management was considerate enough to their tenants to perform any sort of loud maintenance during the week.
Sadly, I could go on and on about how awful this place is. To sum it up however, just don’t live here if you can avoid it. Trails should be a last resort and I would not recommend this place to anyone who has any other options. If you do decide to live here, I wish you luck…

I would not recommend this apartment complex. I lived there for two months and decided to move because of the constant police activity at the complex (more than 2 times per week). I had enough when someone was being arrested in front of my apartment. When I expressed my concerns to management and the property owner they did not care and explained to me that there was a lot of domestic violence in the complex. Wasn’t sure if that was supposed to make me feel better, but it did not. I had to pay $ 2000 for breaking my lease even though I did not know I was moving into an apartment building which was not safe for my two boys. As I mentioned, I only lived there for two months but they took my entire $ 1000 deposit and sent me a bill for $ 360, part for painting which they said cost over $ 200. Amazing how I lived in a 4 bedroom home for 5 years before this and they provided me with almost all my deposit back and charged me less than staying two months at this apartment. Moving here was a large regret.

Terrible place, anybody (homeless, kids from another neighborhood) can enter the pool and spa area. And security will not respond. Riding bikes and scooters in the pool area making it unsafe for families to enjoy the outsides
They bring their bikes from the main door upstairs downstairs bypassing the security gates.
Security is a joke here!
Beware

Trails at San Dimas has been one of the best experiences I have had in apartments. If I wasn’t moving out of state, I would have stayed for a long time! Reading some of the other reviews, I see some complaints that are just common for apartment complexes. After living in some rough places, I think Trails did an AMAZING job with every aspect of the complex.
From the beginning, I noticed fantastic customer service. Every person working in the main office, even the maintenance men, were really friendly. I tried to stop by to say hi, and talked to Julie and Francine the most. The team is always inviting and really cares about your apartment experience.
I loved how quiet the complex was and the scenery is beautiful. The website says something to the extent of «you deserve it» and honestly, even though the apartment was expensive for me, it was so worth it. I loved sitting out on my balcony with a book or stopping by the main pool area which is also gorgeous! The complex enabled me to really enjoy my days off work, without even having to leave my home!
I know I have seen comments about maintenance issues. I have to say I have had no problems. Every work order I put in was handled within a week… I did not hear anything about pest control, so I called the office and they handled it for me immediately. There are a lot of beautiful trees and with that comes some spiders. Glue traps are always good to have around if you need additional help, I liked to keep them even after my apartment was sprayed and I had no problems.
If you’re a resident and you’re having a problem, reach out and communicate with the front office but also be realistic about what you’re asking. There is a lot to manage, but this apartment complex by far exceeded my expectations. If you are looking for a place to live, this complex is an absolute paradise and I recommend it %100. I will always look back fondly on my experience at Trails and have appreciated the team there!

Good luck getting any type of maintenance done around here.
Asked multiple times to get the bug people here to spray for ants /​spiders and still waiting approximately 2 months.
But they sure are on top of their rent EVERY month.
Management sucks.

Lived here almost 5 years so I’ve pretty much seen it all. It wasn’t a perfect stay, I seriously doubt any place is perfect, but it was home. Certain things I just got tired of like having to walk to and from the laundromat. Having to go to the parking lot to bring groceries in. I was also never a fan of the wall unit AC’s either.
Most of these things just come with the territory of living in an apartment so you can’t really complain too much about it.
Everything else made this place really enjoyable, including the residents and management. I heard come complain about management, but I never had any issues with them personally.

Trails is great! The apartments are very beautiful! My company does corporate leases with this community and they are very helpful and accommodating! The staff here is always willing to help with whatever they can. Francine, Julie, and Elvie are all really great managers! I love watching the beautiful waterfall from the gym. I recommend taking a tour of this place because it is a really nice community.

Don’t expect anything to get done by management at this complex!
My husband and I lived here for a year and a half, the old management company ‘Waterstone’ was great! They fixed anything no matter the extent and were there right away after you called.
‘Trails’ on the other hand… WOW! Our bath tub cracked and flooded our entire bathroom area including under the carpet (we were in a Studio) I called immediately the next morning since it was late at night that it happened. They told me someone would be out that day to check it out. no one came. Called the next day and left a message, went into the office and they said someone should have come but then they couldn’t find my work order… long story short after repeated calls it took them 3 WEEKS to finally get it fixed and the only reason for that is I finally threatened to not pay my rent until it was fixed.
Our carpet by the patio door flooded due to a crack in the wall and after 3 calls they still never sent anyone out and when we asked them about it when we were moving out they said our work order was lost… again!
Called 3 times to get our front door fixed (was not aligned right and dust and bugs would come in) never came out.
Then when we ere ready to move out they only gave us a small, small portion of our deposit back and claimed they took $ 350 to treat the concrete from heavy urine stains and water stains. I know for a fact our dog never once peed in the apartment! When i explained the situation with the water stains and how that is not our problem since we placed multiple work orders they stated that we would need to talk to the head of management.
Do yourselves a favor and never live here or if you do, don’t expect anything to get done and not get any of your money back when you move.
My husband and I have lived in many other rentals and have never had to deal with the issues we have at this place. So, so disappointed in this place.

Pretty nice apartment complex, lived here for about four months thus far. If you’re moving in they will put you into the newer renovated spots, as not all apartments have been yet. I moved in to replace another guy moving out so the unit I’m in isnt. Overall though even without renovations the location is nice. complex is normally quiet, pretty dog friendly. The pool is lightly used almost year round and the Jacuzzi is usually empty. The outdoor grills work well and I use them semi-​regularly. Laundry rooms are close, especially to my unit (2 within around 100 feet). Security is present most the time and due to San Dimas laws on parking on the street at night — break in’s are rare.
The main gate has has issues and seems to get stuck open but is fixed within that day almost always. Staff is also friendly and clear cut with policies and rules. When I lost my key they were very helpful and gave me a new one free of charge. Any outages of service are made known in advance. Only downside might be the AC not being central, but either then that it’s quite nice and any qualms people have probably don’t reflect overall on the quality of the apartments, but more or less bring up individual small issues that the populous wont get on a whole.