Sensi Nails

This place used to be my go-​to place years ago. But now they are way understaffed. Maybe they don’t have a lot of business anymore but it must be for a reason. Their customer service is so bad. You could be standing right in front of their nose and they won’t greet you. A couple of weeks ago I waited for 1 hr and a half which is ridiculous. Then I went back again (stupid me) and waited for another hour. I only went back because it was conveniently located next to my work. But now I rather drive further but go to a place where the staff cares about their customer service.

Worst nail salon ever! Never again will I waste my money here. My mom and I came to get a basic gel manicure there was only two workers and they each had a client. We waited for 30 min and this lady came in. After another 30 minutes of waiting it turns out the lady had an appointment so she was helped first. We waited another 30 minutes ok wtf didn’t the worker tell us that the lady had an appointment the moment she arrived like that’s so unprofessional I was ready to walk out but my mom didn’t want to leave. Super slow and bad attitudes these people have. Don’t waste your money you have been warned!!!

I am writing this review as I wait for them to open. I called her about 30 mins ago and she said she was 10 mins away, still no sign of her. I came to get a fill done on Saturday. Not only did she do a shitty job, but she refused to paint my nails the color I wanted because «it would turn yellow» in a few hours. 2 days since I got the fill done & my index finger is green from underneath. I’m furious so I came back so she can fix it. Not only is my index finger green underneath but you can clearly tell where she added more acrylic to the nail. if you want your business to be successful, I suggest that you get your shit together when it comes to your work. This isn’t acceptable. If I was able to not give any stars, I seriously would.

This place is ridiculous– the best example of bad customer service. I made an appointment a week in advance. So I show up a few minutes early since I was shopping around in the area, it was for 10:00. Nobody in sight yet. Ok, I’ll wait. Ten minutes go by, nobody arriving. Ok, I’ll go get coffee and pan dulce. Hanging out front, 10:20, I figured they just get there whenever they want. I decided to go do a couple more errands in the area. Before heading for home, I thought I’d call and see if they were there yet (10:45 or so). The owner answered– I told her I had the appointment at 10:00 and nobody was there, even at 10:20. What a dumb response, says «I’m here now», you had to have heard it to get the full effect. I wanted to reach through the phone and smack her a good one. Anyway, I ended up going, (still waited ten minutes even though she said we’ll take you as soon as you get here). I’ll stick with the usual place even though they raised the prices. The lady that did my pedicure was way too rough, she poked me hard several times and commented «you waited too long between pedicures, that’s why I have to dig». What an idiot, it had only been 3 weeks. Long story longer, I won’t go back, nor obviously refer anyone.

Way under staffed. Didn’t even get a chance to get my nails done. 1 person was working on 3 people at the same time. I want a place that only pays attention to me.
I was ignored for a while when I got there. Then I was asked do u want your nails done? Then I said yes… Then I was ignored again! All my friends got their nails done except me. :(. I didn’t want to make my friends wait for me since they were all done except for one that was finishing her toes. The problem was that they had 1 person working on 3 people.
I was thinking of trying this place again but after reading some of these comments I’m glad I didn’t waist my money.
Also if you go their read the sign on the back door. We had a good laugh with that. Lol

I go in for a full set (going for a natural look) and end up getting the complete opposite!
They look huge thick and uneven.
And I picked the color white to top it off. If I wanted them sloppy looking I would’ve done them myself, drunk in a dark room!
I’m better off rubbing whiteout all over my nails!!!
She painted my finger and then rubbed acetone afterwards. Now I have white smudges all over my finger.
I guess you get what you pay for! $ 18 for a full set very unhappy

I’ve been coming here for years and the service gets worse and worse. I make my appointments 5 hours in advance and when I come in, she’s barely starting on someone. EVERYTIME! This place is bullshit, the prices suck oh and they only have one person working on feet and one lady doing nails because she doesn’t want to hire more employees! BULLSHIT. Waste of time and money. DONT COME HERE

Those of you who LOVE nail art this is another place to go. The owner can do ANYTHING, just bring her a pic and she can do it flawlessly. What I particularly like about this salon is they have a few photo albums with pages of nail art to choose from. They have tons of mannequins with nail designs to choose from unlike any other salon in Los Angeles. The prices are great too, about ½ of what you would spend in Beverly Hills or the Laque Bar in North Hollywood. I will be honest and tell you that it is no fancy place, it’s your typical Vietnamese salon but they can do any design (3D, 5D). You should call & make an appointment, it’s extremely busy.
Con: Pedicures are only $ 13 and it doesn’t come with a massage :(

The owners extremely rude, tells you to wait «ten minuets» but has you waiting for hours. The nails are un even. It’s just a nightmare.

Awful service. The owner is super rude and she always tells all customers 10min and she has them waiting for hours. I would always come here since it was under the previous owners but once owners change Sensi nails went down the drain. Disgusting place super dirty. NEVER COMING BACK!!!#

AVOID COMPLETELY! I’ve been in here several times and I HATE IT! The only reason I kept going back is because one of the girls there does a great pedicure, but it isn’t worth it anymore. Every single time that I’ve gone, they always see other people that arrived after me, before me and when I tell the lady in charge about it, she completely ignores me. Also, it doesn’t matter if you have an appointment or not. You’ll probably end up waiting for hours. It’s very small and crowded, the massage chairs are moldy and torn, and to top it off, I went in there with my baby, an I decided to feed her (I strictly breastfeed) I covered myself and my baby, when the ladies noticed that I was breastfeeding, they looked at me and then back at each other and started talking in their language. I don’t know what they were saying, but they made me really uncomfortable. I WILL NEVER GO BACK!!!

No complaints I pay more in Burbank and this spot is on my way home from work. Tools used sanitized, gel mani perfect and pedi super clean and detailed. This was my 2^nd time and I will be back.

Horrible! This place is not clean it awlays crowded and In a tight spot. And I dont think they sanitize their tools. They are pricey and service isnt good!!! And yes the chemicals are strong you can smell it when you walk in. I got acrylic nails done here they were okay but were not done correctly because I couldnt understand the lady. So she practactly did whatever she wanted and because it was my first time I didnt know right from wrong

This place is horrible! They are so pricey and they do a horrible job. Their chemicals are so strong I end up leaving with a headache. I tried this place more than once, more like 3 times to convince myself on how bad this place is!

NO NO NO! Seriously, I hate writing bad reviews but this place is beyond horrible! And really dirty! The massage chairs are ripped and moldy. I use to go here frequently when I was 15 (before I knew any better) and my nails were decent and would last a long time. Well early this year I decided to go get a medi-​pedi here because I needed it for a party that evening and my current nail place was booked, well it was ridiculous how horrible the service was my pedicure was a joke the lady couldn’t even do the Coco Chanel sign on my toe I mean Its just two C’s! Anyways the only reason why the acrylic nails last so long is because the chemicals they use are strong and really bad for your nails! It ruined my actual nails.
I’m sticking forever to my current nail salon!
Don’t go here please, from experience
Oh p. s NEVER do the eye lash extensions
Horrible! The chemicals they use burn ur eyes (yes I was dumb to try that to) and some of my real lashes came off
Stay away from this place!

Since the new ownership, this place has gone down hill, New owner doesnt care if you make appointments becuz she doesnt keep them on time… horrid conditions and saw so many roaches… never going back and dont recommend it to even my enemys. Loyalty means nothing to these peopkle, she cant even keep the same people and they do a terrible job. Stay clear

this place is seriously horrid! i got my gel nails done here because the group i was with swore they were good and it was a Friday night my usual place was packed. The nails omgee chipped, broke, faded the next day ughhh. Worst part about it, it was on my sisters wedding. Horrible service they took forever to assist us leaving our feet to soak for at least half hour. I’ll never come back here!