American Airporter Shuttle

How bout 0 stars?
It will only be a matter of time before this p.o.s. cab company closes down. Called for cabs here and twice they’ve told me «there are none.» «They are all gone.» Then after their rude statement, they hang up. No «bye/​sorry» but straight up putting the phone down.
At 1 pm in the afternoon, all cabs are gone? Yea sure.
Last taxi cab company to call if you don’t plan on taking an über/​lyft.

This idiot tax driver must have thought I was a tourist. I took the taxi from SFO and gave them the address of the hotel I was going to. The part that irked me was how slow he was driving — 5 miles below the speed limit — while cars were whizzing past us on the freeway. It was almost hazardous. You see… this is their way of driving up the cost of the fare. To make the experience even worse, this driver took the longest route possible, another of their schemes to drive up the cost of the fare.
At the time, I did not know Über picked up at the airport or I would have went with them. So after all of that, the driver assumed the change from the fare was his tip. He fumed when I asked for all my change back.
This is it, this is my last time I take a San Francisco taxi for anything. I recommend everyone start using UBER or Lyft or one of the other car services.
And shame on San Francisco politicians for trying to shut these alternative car services down.

These are not good people. Against my better judgment, I took a cab over Lyft/​Über. Bad idea. Upon exiting the cab, I had a cab driver lie to me about a new required $ 2 fee for people using credit cards («following what’s happening in NY»). When I challenged him, he insisted and asked what kind of tip I wanted to leave. I told him he could consider the $ 2 fee his tip. I realized this was sketchy, so I took the receipt. :)
I fled the cab in such a tizzy, and realized I left my cell phone behind. No bueno. I called my phone from my neighbor’s house within a minute of drop-​off. It rang through three times. Then, I had a few friends call my phone a few minutes later, and it was turned off. (There was plenty of charge, so this was suspicious — someone had to turn it off.)
Then, I called the cab company. They offered to call back numerous times, whether or not the phone was found. They didn’t.
Then, I called again three days later. They told me to describe the phone and that they found it. I took a Lyft to the office on Ellis, at their urging, only to realize they hadn’t found it. Not awesome.
I described what happened to the Assistant Manager. He looked up the cabbie based on the information I gave him and and says he contacted him. I left.
My Lyft driver was a former cab driver and said 99% of the time, when people who leave their phone behind, the next passenger will turn it in to the cab driver. He also told me the company would defend the driver. He was right.
When I called the manager back, he said he had spoken to the driver and that the driver told him that the next passenger, a woman, picked up the phone, and that this is what typically happens. Another lie.
They didn’t even apologize — for being lied to and inconvenienced.
Horrible business practices, ethics, etc.
This is why the cab industry is going to die. RIP.

I called American Taxi on behalf of my employer to inquire about a Guaranteed Ride Home program for our company. During my initial call, I was told to call back in two hours and ask for «Mark». I called again, asked for Mark and was told to call back on Monday. At that point, I just asked how much they charged per mile (which is all my employer wants to know). I was told they don’t operate like that. Unfortunately, this was the third company I called for this type of inquiry, so I KNOW that’s how taxis operate. I probably caught them on an «off» day, but I’m still going elsewhere if that’s the level of customer service that they offer potential clients.

I do not understand the Bad reviews of this company. I called them on a Tuesday morning at 10:54 AM. They were at the apartment by five minutes after 11. The cat was clean, the gentleman was pleasant, and he drove well. When we got to the airport, I thought I had lost my license and he was extremely patient. When he found out that I have a bad shoulder, he offered to Pay for a luggage cart. Out of his own wallet. He had gotten out his wallet and was trying to hand me money! Maybe every other driver for this company isn’t good. But my driver today was an absolute gem.

I wish American Taxi Cab had a website where I can bring this to the attention of the owner or something. Late last night my bf & I were driving on Gough near City College Administrative Offices right before the freeway. The light had been green for us (not just turned green, it had been for at least 5 – 7 seconds) & we were turning right but this stupid American Taxi cab # 747 comes from the left hand side driving straight despite obviously having a red light. almost t-​boning us.
Besides the fare, do cab drivers ever wonder why people want to use Lyft instead of getting in a death cab?! There’s a difference between driving aggressively and making illegal & deadly stupid driving moves. Anyone else who’s had a bad experience regardless if you were a passenger or not with this cab company or any cab company I urge you to speak out. Where’s SFPD when you need them to catch people driving like idiots like this guy last night?!

No stars for the man driving American Taxi #985 in a black Toyota Camry. Driving on Lombard this afternoon and he was swerving into other lanes. After we honked at him to alert him, he drove next to us and attempted to push our car into the median with his. He does not deserve his medallion, and his drivers license should be taken away. He is reckless and a danger to everyone in San Francisco.

After yesterday’s debacle with a different company (very poor customer service) I was discouraged.
Eugene has single-​handedly restored my faith in SF taxis. We hailed him at approximately 11:30pm. He was kind, pleasant, friendly and even patiently waited for us to run across the street while he was stopped at a light. The cab was very clean. I didn’t find a proper seat belt for the middle back seat which bothered me a little bit, but this experience was so nice, I don’t want to subtract a star.
The only way this ride could have been better was if we were driven by Tony Danza. That is all.

Worst cab company ever. Called for a cab to go to the airport an hour in advance, was placed on hold for a while, and then dispatcher came on, said there are no cabs available and hung up on me. Completely useless!

If you can avoid this cab company, do so.
I flagged down one of their cabs and once inside, I found it to be one of the nastiest and dirtiest cabs I’ve ever been in (and I’ve been in cabs all over the world). The driver was rude and kicked me out when I told him my address. He said he didn’t want to go there. (My neighborhood is not dangerous, in fact, it’s one of the nicer ones here.)
When I complained to the cab company, they said there was no such cab number, effectively calling me a liar.
There are too many cab companies looking for business to settle for a crappy one.

I left a pair of sunglasses in the back of an American Taxi Cab. When I called dispatch, they were very courteous and called me back twice over the next two days to give me updates and assure me they were doing a full search. Unfortunately the glasses were never found, but I was impressed by the customer service.
As for the ride itself, it was fine, and bonus points for the cabdriver not fussing about my wanting to pay with a credit card.

I hailed a cab tonight from E&O trading company and the cab driver asked where I was going, I said «Hotel Monaco». He said «I will take you somewhere else». I said «excuse me, I said I am at Hotel Monaco, he said «I will take you somewhere else».
I am a woman and I was alone and I have never been scared to take a cab in SF. I was about to get out at a light and he dropped me off at the hotel.
As a female, I am very disgusted at this behavior and I shouldn’t be scared to take a cab when these people provide a service that is not cheap.
I reported this to the 311 number and called the cops.
I would suggest you think twice before using these losers.

Refused service for no reason… The last all 5 star review was probably a friend of a guy that owns or works for the cab or is connected in some way because they were so rude and cussed at me and were not professional on the phone at all. Used foul languages I only heard in prison movies. :(BE CAREFUL

I haven’t actually taken one of their cabs because I live a block away and I’ve seen the people and the cabs up close and personal. They must be the rudest people on the planet. They block our driveways with their shuttle vans and taxis. They wash the taxis on the sidewalk and block the one way street, making us have to drive backwards to get out. They cuss at everyone, they drive like maniacs, and I hear they are less than reliable for pickups. I have several friends who have used them, and said the taxis are filthy and worn down. Plus one friend said they guy went through red lights, sped at 50 – 60 mph down Van Ness, and had the music on so loud it was painful. I told him he should have complained to them, which he did. They cussed him out and said «then don’t use us again». So I decided it was time for a Unilocal comment. Stay away from these people. They have poor manners, illegal and unsafe driving habits, and they are bad neighbors who no consideration for anyone but themselves. If we all boycott them, maybe they’ll just disappear like yesterday’s weather.

I just got out of a cab in which the driver ran two red lights, and stopped at several green lights. This is incredibly unsafe, and drivers like this should not be driving taxis.

Not sure about the negative reviews but I had the most pleasant experience with Bay Cities Cab. Customer service was professional & awesome and the cab arrived exactly on time. The driver was funny helpful and not to mentioned the car was clean. I would recommend these guys to everyone considering such a wonderful experience I had. Would definitely use them again.

Recently I took an American Taxi home from an event. By accident I left my wallet in the car. Without knowing the cab number or name of driver the lost and found manager was able to find my wallet 24 hours later by looking through vehicles himself. They don’t have a lot of taxi’s but I love this company and will use them when I need to call ahead for a cab every time.

It’s Wednesday morning and I’m out of the country, I just checked my voicemail and discovered a voicemail from American Taxi. Apparently, the driver I had scheduled for my 430p pickup arrived at 420p and called me to let me know he was downstairs and waiting but my phone didn’t ring. When I went downstairs at 430p the driver was already gone.
When I called the dispatcher to ask where my car was he never let me know one had already been there. I’m upping my rating to two stars just because the driver actually showed up but I don’t think he should have left before the scheduled pick up time or at the very least, tried to call me again.

When my car was ticketed and towed near Union and Laguna around 8 p.m., I hailed the first available cab to take me to the City Auto Return at 7^th and Bryant. As I jumped into the cab, I didn’t pay any attention to the company operating the cab. When we arrived at the Auto Return, I was anxious to get inside, get my car and finally get home. In my haste, I left my shoulder bag in the cab.
Not until I returned home to the East Bay, did I realize I lost my shoulder bag. I immediately called the City Auto Return to inquire about it. They informed me that the driver came to the counter with my bag, but I had already departed. He left no information about himself or his company. At the end of his shift, he turned the bag over to his supervisor at American Cab.
Because the ID tag on my bag showed an incorrect telephone number, the management at American Cab sent me letter to tell me about the recovery of my bag.
When I was finally reunited with my bag, the contents were undisturbed and intact, including my check book and a pre-​paid $ 100 debit card (complete with instructions about obtaining a cash advance at any bank without incurring any fees.)
I complimented the manager highly for hiring drivers who display such honesty and integrity. I wanted to provide the driver with a reward, but to due to some inexplicable lost and found system, the driver cannot be specifically identified.
My experience with American Cab Company and their customer service has been outstanding. Give American Cab Company a try!

Today I saw an American Taxi Cab driver (tall, long haired Asian man) get out of his car and beat up a homeless person. Apparently the homeless man threw something on the taxi, but in NO way does that entitle the driver to hit him. When people on the street tried to intervene, the taxi driver started coming after them. It was taxi number 2234 — license 7U12742 and it happened at 9:30am Friday, October 16, 2009 at the corner of Sansome and Sutter near Market Street.
People were already calling the police. I also called the taxi company and requested to speak to the manager/​owner. My call has not yet been returned.
Clearly this company employs people with rage issues. I find this behavior completely unacceptable and I hope you will with me, boycott this taxi company.