Apple Store

I came in with a destroyed mood and a destroyed phone and after telling the manager that it broke while someone tried to take it away! The manager was SIMPLY AMAZING I

Thanks peeps for helping me out! Staff was friendly and well informed. They got me set up with a new phone very fast. My boyfriend got his screen replaced and that wasnt quite as quick — took a couple of hours.

A great opportunity to get out of the rain for a bit, explore some of Apple’s electronic offerings and suck up a little bit of their free wifi. Because Apple will let you connect to their wifi network even if you’re rocking with an Android device like me.
Sales help was helpful. I wasn’t interested in making a purchase today but they didn’t try to push anything on me. There were certainly more than enough red shirts floating around to help customers.
Apple stuff tends to be a bit expensive, more so than Windows or other competing platforms. But it’s well designed and it’s quality. So there’s all of that.
A positive experience.

By phone after 45 minutes I was absolutely nowhere. These people are robots and have no ability to think outside the script they’ve memorized. And by the way, I don’t need their validation that what I want is acceptable because under the circumstances, that’s what they would want too. I am soon frustrated!

I had a very positive experience at the Apple Store on Chestnut. I would definitely advise that you make an appointment if you would like to have your computer looked at. Sean and Patrick helped me out and were very friendly and knowledgeable. I was there for an hour and a half, the result: my computer runs much faster, I can connect to the Internet now, I learned some tricks on how to prevent the problems from occurring again and they added some missing screws from the bottom of my laptop all for no charge. Thanks Apple Team!

Glad we stopped here to remedy a major failure with a new phone. Not only was there no problem getting a replacement, but we met with a professional technician within a few minutes. Barely a wait! Fantastic service, Francisco!

Based on 4 visits in the last 2 months, I’ve had only exceptional customer service experiences. Quick to address your needs; realistic expectations set, staff is very friendly and knowledgeable, and it’s MUCH less busy than the union square location (which is a zoo of a nightmare).
Will be back for all my Apple needs and care!

Worst customer service. Backstory: nephew threw phone. Screen pops out of frame but works just fine. Had to rush to get it fixed since I was leaving the country the next day to see my dying grandfather.
So, My phone needed a quick fix and even though the store itself was completely empty, was told I had to come back 2 hours later, then wait another 1.5 hours for help. I admit I hadn’t made an appointment but didn’t need consultation or anything– just wanted to snap the screen back into the frame. He kept feeding me technical BS to pacify me, which I didn’t buy into. So I left — upset and frustrated.
Then, I went to the Apple Store in Stonestown and while it was crazy busy, one of the staff confirmed she can fix the phone really quickly. Without coming back 2 hours later and waiting 1.5 hours, surpassing the lines to see Genius Bar, she fixed my phone in less than 5 minutes. THAT is what customer service is all about– being flexible to customer needs & assessing each situation with care.
Save yourself a trip to this location to avoid being patronized by overzealous, entitled staff.
P. S. Overhearing other guests, they were obviously experiencing the same disappointing experience. A sweet old lady waited patiently for her turn & when they finally got to her and she began to explain her problem, he continually interrupted her to answer on his ear piece radio. Not even truly listening to her. SO RUDE it’s appalling.

Thank you for squeezing me in for a super simple noob problem.
Thank you Theo for helping me fix the problem that I failed googling at.
Totally grabbing my gear here on out!

Patient, knowledgeable staff made our recent visit (and purchase of a new iPhone) a pleasant and seamless experience. Great location as well with plenty of other things to see and do in the area.

Busy, slightly chaotic, but the team here seems to manage the madness well. Parking, however, is a challenge. You may want to consider public transit.

If you like petting dogs while you wait 45 mins for your appointment this is the place for you. At any given time there are 3 – 4 dogs on make shift leashes. Allergic to dogs? Bad place to be!
Also, there usually a couple loud stoned Asian chicks running around. They are all cute. Ages do range though, generally 24 – 26 but wearing College sweatshirts and yoga pants. Don’t be surprised if they are sporting Lilly Pulitzer back packs.
Over all the service is not bad or good. It’s just «meh» and depends on who you get. Some Apple customer service people are great and want to solve the problem, others just want to get to the best person who has a reservation

Two stars for the Apple Store, 6 stars for Shane, the guy that eventually helped me.
I am a loyal Apple user. I always have been. My first computer was an Mac, in 1984. MacPaint was my jam. But I HATE, HATE the Apple store. I get the run-​around every time I have to go in. It’s about as bad as going into a car dealership (see my review of the Volkswagen in Redwood City). Every time I need a new phone, I consider a Samsung just so I don’t have to deal with them anymore.
When I got my iPhone 6, I got a lemon. It never worked right, and the screen cracked whenever I looked at it wrong. Today, it fell about 18 inches off my couch onto the rug and was rendered inoperable by the trauma. I just wanted to buy a new phone. So, after not being able to book a «Genius» bar appointment online (Steve J. is turning in his grave over the horrible user experience on the website), I went in and was given an hour and 45 minute wait time, even though there were at least 10 «Geniuses» standing around doing nothing. I left, came back, and they couldn’t find me on the waitlist. I was erased because they texted me ON THE PHONE THAT DIDNT WORK and shockingly, I didn’t come in. They called a manager, I got snippy, he got snippy.
Eventually I was helped by Shane, who was awesome and deserves 6 stars for excellent customer service. I explained to Shane the problem with my phone, and explained to him that while it wasn’t his fault, I really hate coming to the Apple store because I always have shitty experiences and just wanted to buy the $ 300 replacement. He tried to make it better, was nice, helpful, he got me set up with a new phone within 30 minutes. He also gave me a discount to help change my opinion of the store. It was a nice gesture and it worked. The other «Geniuses» can learn a thing or two from Shane. I don’t know what his role is there but he deserves a promotion.

I have been going to the Chestnut St Apple store ever since I bought my iPhone3, and now two iPhones, 2 iPads and a MacAir later, I still love going to this store. It’s spacious and rarely overcrowded, the staff is awesome, and Genius
Bar visits yield positive resolutions. No matter what the technical issues that need to be solved, or product purchases that need to be made, I always leave a happy customer.
I’ve been to a few other Apple stores in the Bay Area and they are overcrowded crazy disasters compared to the Chestnut Street location.

2 mins late and they cancel your reservation. Now it’s an hour wait. I drove across town. Then I called to find out if they had my phone in stock and was told I had to be there to find out. Ummm you can’t check your invoice over the phone? No. Ummm ok thanks.
So I waited 1.2 hours and then am told to update and it’ll fix the camera, oh and even if it didn’t fix the camera the store is closing now so we can’t do any repairs or replace it now anyway… so do you want another appointment.
I updated and the camera is still jacked. Apple on Chestnut is a never ever ever ever again for me.

With big stores like the Apple Store it is a bit of luck if you have a good or bad experience. But so far at the chestnut store I have had a good experience.
I have been able to get an iPhone screen repair with no issues (another Apple Store refused to do it), when a new crack appeared they fixed it under warranty, my charging cable started getting flakey and they replaced it no charge, and they replaced a battery for no charge. Plus the usual putting up with me playing with all the new devices and entertaining my toddler in front of the iMac photo booth camera.

Going to the Apple Store on Chestnut Street in San Francisco rates up there with some of my more awful customer service experiences. Could there be a worse time than to have the last appt of the night at 8:40 on a work night? I arrived early, checked in, and 20 minutes later I still hadn’t been called. When I inquired, I was told the «Genius» was still helping some other people. So what was the purpose of having an extremely hard to get appointment and being there on time, no less, when they didn’t keep theirs with me? Ten minutes later, I was matter of factly told «he’ll be getting to me.»
Finally at 9:17, I was waited on by someone (not the original Genius who was supposed to be serving me next) who essentially told me I’m not very important and my problem could be solved by buying a new phone (nice upsell), then got a technician who basically told me the phone was unfixable, but he hadn’t actually opened the phone to take a look at what the problem might be. At this point, the store was closing and there were just a few of us left, so in addition, I felt like they wanted me to just please go home and stop embarrassing them.
After authorizing him (duh), he made the problem clear. For what reason could they not at some point, have called my name to tell me they’re running behind and might I want to go across the street for a coffee or ice cream or take a walk or something?
I hit the roof over their disrespect for my time. ON a work night. IN one the the hardest parts of town to find parking. And I even checked in early (don’t both with this; complete waste), and I waited politely at the «Genius» table where other people my Baby Boomer age apparently are sent to wait for baby geniuses to help us ill-​informed dinosaurs how these phones are supposed to work when they aren’t too busy being goofballs and paying all their attention to nerdy girls in green converse sneakers.
I have and love my Apple products but the customer service attitude, at least in this store, wait times and unrealistic appointment management system, are offensive and NOT customer-​oriented.

I never thought I could actually say that I have visited an Apple Store where I was actually helped and found the resident geniuses knowledgeable! Maybe this is because I have only been to Australian Apple Stores?
Generally, all the staff were excellent. My time wasn’t wasted, the problem with the battery was identified and a bit of homework was done to determine if it was covered under warranty… and it was so the price was right… free
Seriously, this place is good and not just because the price was right

*the gist* About as busy and chaotic as the Union Square location, but still relatively smooth in transactions, getting attention of the staff for help, and wait times are not overly unbearable. I am generally pleased with my business at this Apple store on Chestnut Street.
*important* Allow yourself time and patience, and come armed with knowledge and/​or questions and details about what you want and you’ll be sure to have a positive experience, as with almost any Apple store around the world that I’ve been to.
*shout-​out city* A high-​five to Blake with the reddish blonde hair who helped me yesterday. And I really love how diverse and well-​stocked this location usually is. There are seats for children, games to play hands-​on, and ample seating for those waiting for the Genius Bar or one-​on-​one computer tutoring that Apple staff offer customers (by appointment only!). And any true denizen of this city knows that this is puppy dog central! Dogs are everywhere, and it appears they need Apple products, too! You’ll find them leashed up outside as their human parents peruse. I always meet the sweetest puppies here.
*dude, where’s my car?!* Parking is a vicious battle of wits and patience anywhere in the Marina, not as brutal as Russian Hill or Pac Heights or the FiDi, or Mission Street, but don’t be shocked when you can’t find a parking spot. You can opt for the various garages in the area. I like the Steiner one, but don’t leave your collectibles and high-​ticket items in your car. San Francisco city proper (yes, including the Marina) and the Bay Area, as a whole suffers from very, very high-​theft and other crimes. Garages are prime targets here. MUNI runs rather frequently down the main Chestnut drag, and taxis, Über (if you dare!), Lyft and other car share services are alternatives.
*parting note* I wish they would stock more choices for cases and protective gear for these expensive gadgets. I don’t have loads to spend regularly on these items, so I like to keep my things in tip-​top shape and make them last longer, without the scratches and dings.
pro-​tip: if you can cope with Frat Mason and all the east coast finance-​majored Ivy League bro-​code biznatch going on in these parts, this area is great for getting chores done!

Dang, so my Macbook hard drive went out a few weeks ago (thank goodness for Applecare!), I started searching for an Apple store that had the earliest appointment available, most stores I checked were weeks out, Chestnut came up as having one available the next day. Got in and out in about 20 minutes, they addressed privacy concerns and got me my computer back within a week and it is totally fixed (new HD).
Overall great store, love the location, and fabulous employees!

Apple Store de San-​Francisco !!! YES !!! Si prêt de Cupertino, qu’ici, c’est LE Store dans lequel tout le monde va…
Etonnement, ce n’est pas le plus grand des Apple Store que l’on puisse trouver dans le monde, je dirais même, qu’il est assez «normal» pour un Apple Store… Par contre ici, pas de rupture de stock, et un service après vente (SAV) très réactif et à la pointe de ce qu’il peut se trouver.
Sur San-​Francisco, il est pratiquement impossible de trouver des PC, tellement la marque de la Pomme est présente, ici, c’est le culte du MAC !!! Et c’est vraiment plaisant, car tout le monde échange des trucs et astuces sur les différents produits et logiciels. Que du bonheur !!! :-)