Applied Pest Management Inc

If I could give this place a negative number, I would.
Let me start by saying that at first, it seemed like I had found the answer to my prayers. I have been living with the smell of decaying animal (s)underneath the floor of my bedroom for weeks and it has been nearly impossible to find someone to help me. The smell is so rank and disturbing I cannot even sleep in my room. Its like living in somethings coffin. So, When we finally got Applied Pest Management– Paratex Termite to come out to our house, we were relieved beyone relief!
Dave Bailey came out and looked around our property and quickly assesed that we did indeed have a putrid and potent smell of decaying animal that needed to be excavated immediately. He wrote up a work order «recommending» that they come out and cut a hole in the ceiling of our downstairs bedrooms to excavate the animals. He said that he would return on Monday (2 business days later) at 12pm with his boss to do the removal.
I cried tears of joy. Finally the hell I am living in would be fixed.
Now, here we are on the said Monday, 8am. I call to confirm that we should have someone home at 12pm to let Dave and his team in. Kelley, the scheduler of the company, returns my call to inform me that there is no such appointment on the books and, in fact, they would never come out for that kind of service to begin with.
I cried tears of frustration and disappointment.
Why, why, WHY would they tell us that they would come to help us at Monday, 12 pm if they had no intentions to do so??? Why, why WHY would they say that they could remove the dead animals themselves, if in fact that was service that they don’t perform!!!
I asked to speak to a manager, Dick.
Dick tells me that «we do not perform that kind of service and I do not know what to tell you». He admits that Dave did in fact ask him if that could be done and that he had told Dave no. So, why, why WHY didn’t anyone call us back to let us know? Why would they treat their customers with such disrespect that they 1. Schedule appointments for sevices they do not offer 2. Neglect to tell clients of said «unavailable services» that no one will ever be coming to help them.
I wish that I knew. Had I known that they unreliable company of APPLIED PEST MANAGEMENT– PARATEX TERMITE would make false promises they could not follow through on, I could have tried to find someone else to come and save me from the putrid hell of decaying flesh underneath my bed.
But they do not care about their customers.
Do yourself a massive favor and STAY AWAY from this company.

Not a fan.
— Calling the Applied Pest office’s inept secretaries is like calling a tech company full of English-​challenged foreign people when all you really need a techie. (*Flipping pages* «…Maybe turn it on?»)
— Equally inept exterminators. They came, they left, they «assessed.» No traps, no sealing, no estimate. Not even a call back. (How do they make $?!)
— One of the exterminators cut off, and passive aggressively, talked over the other exterminator, nonstop. It was painfully unprofessional. I actually liked the quiet guy.
I finally went with a DIFFERENT company, got a lady exterminator, and saw how it’s supposed to be done. She’s a badass.
…1.5 stars because at least I never paid anything. Rounding down for un-​refundable hours of my life.