Atlas Van Lines Agent

We moved from SF to Chicago for a job, so thankfully the new firm would pay for Atlas to pack up our 1-​bedroom apartment for us (otherwise it’s not insured). Two men showed up and worked tirelessly for about 6 hours. However, I could only watch one of them at a time.
For starters, they threw my 18 pairs of nice women’s shoes in a box carelessly, and they were pretty much ruined and crumpled after three weeks on a truck. Six months later, I’m still trying to reshape them. The movers also broke the back of my dresser. Oh, and they stole our XBOX.
I handed them a high-​price inventory list as soon as they came into the apartment, and when they left I found it crumpled up under some packing trash (they left trash everywhere). My anxiety over whether our expensive items would make it to our new home was immense. Supposedly, they «opened all the boxes» at the SF warehouse to locate the items, and jotted down a bunch of fake box numbers where the items should be. One of these items was the XBOX, which disappeared. During packing they frequently took smoking breaks, during which they obviously walked out with it. I had packed it in its original box, and included a wireless antenna. Atlas eventually agreed to pay for the base price, but I’m still pissed off and we had to pay Chicago sales tax for it. I’m also angry that they could have just as easily stolen our new TV, which they failed to list in their inventory as well.
And finally, they could have stolen a heck of a lot more. The inventory I was asked to sign off on was a list of 98 boxes titled «box 30» or «type 60 box» and nonsense like that. I had no other option but to sign the damned list, even if I had no idea what I was signing into their posession and what was missing.
My boyfriend has used Atlas once before without incident, however neither if us will recommend Atlas to anyone in the future.