Bank of the Orient

Apparently not a very friendly place for non-​Asians.
Came in for a simple transaction (on behalf of one of their «Oriental» customers!), and «Long» was helping me. In the middle of our conversation a Chinese fellow walked in and she immediately turned to him, started smiling and chatting him up like a starving hooker. Completely ignored me. Couldn’t believe it. I cut into their love fest to say I’ll see if their vendor can resolve it another way.
Rude and seemed tinged with racism, her behavior just breaks my heart. At least she was very transparent about her prejudice, when I checked in with her later to let her know I got the issue resolved with her customer she still had an odd and cold attitude. So sorry you don’t like to be called out on absurdly bad customer service– if it’s such a burden to at least say «excuse me, I need to chat with my friend instead of help you» then perhaps you have a different idea of customer service more suitable to a bad government job.
Maybe this bank is used for money laundering and she is worried all white people are government agents or something? Some things will need to remain mysteries, still a few financial institutions remaining that at least make an attempt to serve all races with respect. Maybe name should be changed to «Bank FOR only the Orient (als)»?

This Review is in regards to Bank of The Orients’ ability to provide customer service that exceeds the expected norm of an institution and its employees.
7÷30÷2013
If your institution is to job to serve the public and its surrounding community, then someone from this institution please do tell me how you consider internally reviewing your security camera footage in real time, a breach of your security policies?
Sounds hypocritically Ironic? Well thats the exact answer and treatment your team member provided to a local resident today at approximately 4:30/4:45pm.
Being bank of the orient in a predominantly asian community, i figured that asians do stick together, but hearing what i heard today tells me i was wrong… wrong and dumbfounded…
Patron-​Someone hit my car across the street and took off, can you guys look at it right now to help me find out who it was?
Teller-«I’m sorry but for security purposes i cannot release footage»
Really now? did you not hear the question correctly? she’s not asking you to release footage, she’s asking you to help look it over internally. Jeeze, Training and education really have gone down hill nowadays.
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If a customer or patron asks you for help regarding a situation that occurred moments ago in real time near your property, would it not be considered proper due diligence to assist them? Or is this bank so worried about the invisible thief inside the bank, that they couldn’t help a fellow asian community member by review their own footage in the hopes of catching a hit-​and-​run driver.
I could understand if she asked to see someone elses account, that would be a breach in policy, but asking for your aid to catch a hit and run driver on your premises is a breach of your rules?
1)What guidelines are you abiding by exactly?
–1b)How does internally reviewing your own footage violate your security policies
2) What’s the risk of helping out someone who’s openly and plainly not even trying to access anything monetary?
You had nothing to lose here. But now you’ve lost the respect of the people around you. Bravo! You’re no different from the other corporate banks in the area… You only care for yourselves, not the people around you. Maybe some of your employees are in desperate need to re-​watch a training video on what it takes to attain public business and appreciation.