U.S. Bank

People are nice, they introduced themselves to me and chatted a little while they did my transaction. Just not organized well. I just walked in looking to open a new account but they had only one banker who was busy with someone and another person waiting to be helped. The banker then asks where the manager was and was told that he left for the day. Are you serious? I got there 10mins before closing on a Saturday which they are open for only half a day and the manager left for the day already? Irresponsible… I manage a bank branch too and wanted to open it in person. Guess I’ll open it online because I walked out. I paid meter and don’t have time to wait

I would like to complain U.S. bank service.
Today, I went to US bank Irving Street SF at 2 PM for receiving money from Western Union. The banker asked for my ID, then I showed her my California driver license. Moreover, she asked for another ID. I told her I don’t have another ID but if she need to see my US passport. And then she asked for my Social Security card. I told her I never bring my SS card to banks but I can give her the S.S. number. She insisted need my SS card so if I need the money.
I must complain that this is exactly race discrimination to Chinese Americans because in U.S. the U.S. citizens do not have the official I.D. from the states. U.S. citizens usually only use the driver license to identify them self. Never heard ANOTHER ID to prove your driver license is true. Especially some Americans never have a passport. the U.S. bank do not trust customers identity of Chinese even who has a California driver license. I have been other banks in US for hundreds thousands times but never seen a banker ask me for ANOTHER ID or SS CARD. If those are U.S.bank’s policies I will tell all of Chinese communities to avoid US bank because U.S. BANK is race discrimination for Chinese.

I opened my accounts here a few years ago and this branch is the worst. My accounts were opened under the silver checking package which came with a checking and savings account. The personal banker who helped me open the accounts was nancy nip. She’s currently their assistant manager and she shadily opened a line of credit on my account to be used as overdraft protection without my consent.
Shortly after finding out about this line of credit I closed this product. Nancy nip called me up shortly after and questioned why I closed this line of credit. I told her it was opened without my consent and she was speechless.
So be VERY careful when you come here to inquire or open accounts. Stuff will get opened mysteriously without your permission…

I was trying to help a friend, a non-​US person, open an account. The banker who helped us looked very professional in his/​her smart suit. He/​She looked at my friend’s passport and tourist visa, among other things, and did his/​her thing. Everything seemed okay. A few days later we received a voice mail from the banker asking for a copy of my friend’s passport and visa pages. So we went back with the passport and another banker received us. This person asked for more information that was not asked for in the voice mail and that was not readily available to my friend. So we got back, fetched that info, returned to the branch and provided it to the new banker, who seemed satisfied, but never apologized or even acknowledged that we were inconvenienced. Now, a couple of months later, what did my friend receive in the mail but a stern letter from the bank HQ asking a W-​8BEN (foreign person status declaration) to be executed? This branch, located at 19^th Ave and Irving, must deal with non-​US customers on a daily basis, yet the incompetence displayed by these two bankers is, to be charitable, less than desirable.

I’ve been a US Bank customer for over 10 years. Very happy to find this branch in the neighborhood when I moved into the neighborhood.
The staff is very friendly, it’s definitely all smiles every time you walk in.
The ATM is in a convenient location too, but sometimes a bum camps out there in the evening and kind of creeps me out when I try to use the ATM. He’s doing it on purpose, someone oughta tell him to stay away.

This branch of US Bank is close to where I live and I like doing business there. All the staff is friendly and helpful. In fact, all of the US Bank branches I have gone to here in the City have been pretty good.
I recommend US Bank’s Health Savings Account services and their home mortgage outreach is pretty good. In fact I just got an offer for a credit card in the mail from US Bank, at zero percent APR. For a limited time of course, I think until Oct?
Anyway, I am pleased with US Bank.

Interesting that I’ve written two negative reviews of this bank, and when I go back to this page, they’ve been deleted. There were several other negative reviews posted about this branch and they’re gone now too. I thought this is a consumer-​driven site. What gives Unilocal?Anyway, I’ll try to write my review again and see if it will be left up to save others the grief I am suffering from doing business with US Bank. They issued a credit card with my checking account and when there was a credit on the balance of $ 52 on my card, wouldn’t cash the check. The business account was closed but they are the bank who issued the card and now state they have nothing to do with the credit card company and actually suggested I try to cash it if I’m in Georgia (the state listed on the check). Total lack of concern for customers and standing by the products they offer. Not only will they not cash the check, they could care less about my situation. Incredibly unhelpful. I would never recommend them to anyone.