Chase Bank

Tried to buy a roll of quarters (which I have done for years here and many other places). The teller suggested I go to Bank of America.
Great marketing plan.
Folks, go to Bank of America. This teller knows best.
I actually don’t recommend BofA. SF Fire CU is the best. I just point out that If Chase isn’t giving me quarters, you probably aren’t getting a toaster.

I received a stack of $ 100 dollar bills from my grandparents for Christmas & popped into this branch to exchange one for 5 $ 20 bills. The teller asked if I had an account with their bank or she wouldn’t be able to exchange my $ 100!!! Really?! It’s legal tender for legal tender! The teller informed me that as of 10.15, their policy was to only serve customers who had a Chase account. I can guarantee Chase that I will NEVER have an account with them because of this experience alone. This policy is not only discriminatory, but bad for business. Had I had time, I would have opened an account, exchanged my $ & then promptly closed it just to make a point! I’ll keep my 8 figure balances spread out through Wells Fargo & US Bank who bend over backwards for my business! Chase can suffer the consequences of their discriminatory policy by NOT GETTING MY MONEY!

They do on-​site ATM/​debit/​credit cards here. If yours is old or just demagnetized, you can get a new card with the same numbers. Takes like 10 minutes. This is awesome!

Very unhelpful experience here.
The place was empty. One of the guys was on phone — mostly personal call as he hung up as soon as someone prodded him.
And when he was helping me it was like he did not really want to be there or help.
Not coming back to this location when I need any service.

I’m pretty disappointed with the customer service received at this Chase Bank. I’m opening a credit card and had asked for the credit card approval process to be expedited.
Not only does the customer service manager and representatives here not a have clue what is going on with my situation (note: it is a simple situation of me verifying my address), they regularly cut me off mid-​sentence and do not follow back when they say they will (via phone call AND email).
Clear disregard for quality of service, and I’m definitely not coming back to this location again.

Let’s start this by saying I loved Country Cheese, one of the businesses displaced by Chase — I miss getting his fresh feta. A couple people have mentioned the chocolate shop, which I think was very mediocre. But I run a small business, and it would suck if our landlord forced us out for some big chain.
I have no great affinity for established banks, either. I do have a bank account, so if that causes you to dismiss this review, by all means, stop reading now.
And my bank account is with Chase. I’ve worked in the Lower Haight for over a decade, and there has never been a branch in this neighborhood. The closest was Sanchez and Market. Having a branch in the neighborhood I work in has been very, very convenient.
Banking policies? — it’s a big chain bank, they are all kind of the same for me.
The people? They’ve always been very friendly and accommodating when I’ve gone inside. The manager came around to all the local businesses a few weeks before they opened, to introduce herself, and she seemed cool.

Located right next to a gas station and the ATM is located securely behind closed doors which I like. When you need to exchange some dollar bills for coins, there is a bank nearby and Chase is here for you.

Whether I’m taking out money or getting quarters for laundry day, the tellers and managers are always very friendly and welcoming. I love the iPhone app and use that for all of my deposits. It’s even a dog friendly branch so I can conveniently stop in during Maxim’s walk.

Gotta give it to you, Mr & Ms. Chase. When I walked as laid back as can be, even in the situation of a lost Visa card on a Saturday afternoon, and said, truthfully, «my dog ate my Visa card,» your immediate reply was, «we’re at the ready,» with a smile that was secure in your system.
They even let me use the bathroom in the back that’s private for employees. In an era of online banking, things have changed when you walk through the doors of the branch as a nice guy… they’re remarkably thankful.

This location is always empty and doesn’t have much of a wait. I just come to the ATM here never actually done any business with the bankers.

Hurts to see this gaudy chain bank here. Now they plan to open a branch right on Valencia, just as bad.

This shiny new branch of Chase bank has provided me with my best banking experience to date.
Let’s face it, banks are stuffy, and when dealing with complex business account issues, it’s rare to find associates who are excited to help you. That was not the case at this branch — here, the friendly associates at Chase want to help, and they do it with smiles & eagerness.
I went in to sort out some urgent matters on my companies’ corporate checking account — and immediately the friendly team at Chase handled our accounts with professionalism and went above & beyond to provide us service.
Within 1 hour a very complex problem was solved and they all rallied to make sure we were taken care of. The branch manager was incredibly helpful — as were her associates.
A big shout out to Chase bank on behalf of Spyra — thanks for helping us out!

you are a big eyesore in this fucking neighborhood. leave now before its too late.
dont come back. i want a credit union in that space.

The already much reviled Chase branch at 401 Divisidero will be open soon. My advice: don’t step foot inside unless you’re there to protest.
Many of us Lower Haightians haven’t forgotten our friends at the Country Cheese shop and Five Star Truffles who this corporate behemoth rudely displaced. Apparently, JP Morgan Chase strategized that letting the boarded-​up space – once a a great place to bump into neighbors and buy a bag of rolled oats or a coffee & home-​made truffle – molder for a year or so would be enough for the memory of the good old days to fade. A fresh generation of Lower Haight newbies would never know the difference.
Surprise: We oldies are still here and we still care.
Why boycott the Chase at 401 Divis? Because you’re still sore about the mismanagement of Chase’s WAMU takeover? Because banks like Chase won’t offer you a mortgage, but are more than willing to gamble with your money while you get .0001% interest? Because you can’t buy a wedge of pecorino romano at 401 anymore? Because Mario left – in disgust – for Cuba and you miss him? Or maybe just because you know there are already a couple of fairly empty Chase branches within spitting distance. Excuse me while I clear my throat…
In MBA speak what Chase is doing to us is called a «market saturation» strategy. Change that rating to ZERO stars, Mr. Unilocal.
Fellow Lower Haightians, let’s actively resist McBank saturation. Infestation. Chase ‘em away…
Where to stash your cash? How about a credit union in the ‘hood?