Chase Bank

This branch has gone completely downhill. Do not go in here for any banking guidance.

I have been visiting this branch pretty much once to twice per month for the past five years. I have never had a bad experience and I’m frankly surprised about the number of bad reviews.
I must admit that that check scanners the clerks have to use are absolutely terrible, but this is not the branches fault. And if there is something I would have to criticize about Chase in general, this is it. Could they give me free deposit slips and checks? Sure, but which bank does that these days anyhow?
The manager Trevor is super personable and friendly. And I have never experienced a condescending remark or anything but polite and friendly conversation from the clerks behind the counter. They are always eager to strike some kind of a friendly conversation.
So again, I’m pretty surprised about the negative reviews here. And a word to the employees at Fulton St. Chase branch: don’t take these reviews too personal. You’re doing a really great job :-)

Nice location for Chase bank adjacent to Lucky Supermarket. Need cash for immediate usage? Have cash and checks to deposit immediately? For whatever reason, come to Chase!

I actually love my bank and my branch. They are wonderful people and always so very helpful! Great bunch of folks!

Not very helpful! please dont shake my hand when youre so coughy and congested.

I think this is a great bank… I don’t know what other people are complaining about. I went in to deposit some checks and a teller told me that I could use the ATM to do that so i could get the money that day, and then went out to show me how. They were really helpful. Also, when I came in asking about direct deposit, they immediately took care of it for me. They’re helpful and the atm is awesome. usually the lines are short, if there are any. i dont have any complaints. :) plus chase always has cool promotions going on.

Ok, so this is my branch. Its a barely adequate branch of a poor bank. Should you deposit your check within the branch, you can not access your money until the next business day. Should you deposit it via the ATM, then your money is available immediately. Brilliant!
Ask the bankers to do something special for you, simply wont happen. The really special thing about this branch is the change employees like they do their light bulbs. Very rare to see the same employee for more than 3 months.
This was a great branch when it was Washington Mutual, now I shall be switching banks. Pretty disappointing.

The ATM is the best part, it’s awesome.
Other than that this tiny branch is usually empty so there’s no wait. But be prepared to be pitched credit cards and other features.

I can’t say this is the worst Chase branch I’ve ever dipped into, but I also can’t say my experience blew away other visits I’ve paid to their lovely institution since they created that banking monopoly after swooping up every WAMU from here to Tian’anmen Square. Friendly enough service, albeit a bit slow (especially considering there were only a handful of people in the entire branch at the time), but I didn’t exactly foresee a banker with the speed of Usain Bolt to rush my way with cash money in hand either.
They do have free coffee and hot water for tea in the lobby, though. That’s pretty nifty.

It may be because they just opened, but this branch has a real crackerjack team of morons. I went into the nearly empty branch to get a blank check register. I know I know… but I like to keep track of my account on my own. There was no one in line and 2 tellers working at one window. I wander over, «Hey, can I get a check register?»…1^st response, «Uhhh (blank stare), could you give us a moment.» …“No problem.” Another employee, possibly the manager, wanders over and joins the conversation. I wait a minute or so, «Sorry to interrupt, but can I just grab a blank check register, you know, to record my transactions.» (I figured they needed a little more explanation). 2^nd response…“Sir, you’ll have to wait over there, those people were ahead of you.” Natural response, «Ok, no problem, I’ll wait.» The lady wants me to sign in at the customer service table…
After a 10 minute wait I left… either they were confused as to what a «check register» was or they were just being dismissive. How hard is it to reach into a drawer and get a tiny booklet of paper… obviously too much for this crew. It was as if I threw the Da Vinci code at them and asked them to solve it.
Bottom line, go to a different branch until they get the basics down.

the worst ever chase bank! i most definitely miss WAMU. horrible service. one teller at the window while the other five chase employees just stand around talking.

The staff are always friendly and line is usually pretty short. Only complaint is they always pester me about a «credit card offer» no matter what I’m there for. I know it’s just a company policy and nothing to do with this branch, but it’s still annoying. Otherwise it’s a convenient location, especially if you need something from the adjoined Lucky and thus get free validated parking in the garage downstairs.