Cheap Pete’s Frame Factory Outlet

While I haven’t done anything custom here, CP offers a great selection of off-​the-​shelf frames — all sizes, colors, and finishes — at reasonable prices, to boot. They’re also a friendly bunch.

The prices are excellent here. Most impressive is how many members of the staff have a good eye for color/​mat/​framing choices. The turnaround time can be a bit of a disappointment, but I believe this is typical for most framing stores (several weeks). Would definitely use again.

Not cheap — most frames run $ 40+. They had no pre-​cut white mats, either. Nothing was discounted or on sale, which I found weird considering this is a «factory outlet».

Gorgeous Fine Art Gallery worthy framing. Definitely worth paying the extra for anti-​reflective museum glass, can’t even tell there’s glass over the awards! Cheap Pete’s did a great job on a complex task size matching three different year’s burning man awards with medal/​patch/​poster insets, double mattes, equal proportions for continuity… Yvonne took special care and attention (yes it took a chunk of time to get it exactly right but well worth it) and manager Kevin made sure we got exactly what we needed. If you have specific custom order needs I would earmark some time so not to be rushed so it’s done perfectly and be specific and thoughtful about your choices so you can enjoy this forever!
End result of 19“x30″ black wood frames with three insets, floating mattes and museum glass was $ 350 each. So not cheap but you get what you pay for… definitely worth the perfection of preserving these hard earned honours for my husband.

They told me my custom framing would take two weeks max when I dropped it off. Two weeks came and went so I had to call to see what is going on. They told né they were too busy to talk but they would call me back later. They didn’t call me back later so I emailed them the next day. The lady apologized. Said the equipment was broken so they would upgrade my order so I could get it asap (another week). Another week went by and I got a call saying they finished the order but the did not do the promised upgrade. I had no choice but to pick it up as is and move on. On a high note the cashier was super nice when I went in for the pick up.

Definitely not cheap, except in the quality.
Very POOR selection of frame moldings.
I took in 3 items to be framed and it took them 3 times to get it right — a time-​wasting endeavor for me!
OK for very basic framing –0 diplomas, certificates, photographs, etc., in simple frames… but anything more artistic I would say AVOID them.

I wanted to love you, Cheap Pete’s, but instead I’m going to scratch my eyeballs out.
I came with my 5 pieces to be framed — fast forward to pick up – it took them an hour and a half to find my job in the back room, while my toddlers did their best to be patient. They hadn’t framed it, but I was too exhausted to wait, so I took my stuff home.
Come back for framing. We help the framer reorganize the pieces and matting, then ask if it’s okay to leave since they don’t do the framing on the spot, but the framer tells us we need to wait while she tallies up the job. She wouldn’t let us leave because it was apparently critical that we pay before leaving. It takes her nearly 45 minutes just to make the invoice.
Yikes. Really bad guys. And no discounts or apologies for these experiences. At this point I’m dreading just going back to pick up the final job.

A few weeks ago I went to Cheap Pete’s to buy a frame for a print I owned. I brought the print with me, and stupidly, left it at the store. When I discovered my mistake, I immediately called the store and talked to an employee. She told me that she was holding the print and would place it in a safe place for me until I could return that weekend.
When I came in, I was told that the print was locked away in the manager’s office and could not be retrieved until he returned the following week. I was upset, since I had told them I was coming in that weekend, but I left and promised to come back the next week.
Before I went in again, however, I decided to call first to make sure the manager was in. He got on the phone and told me that they didn’t have my print. When I explained that his employee had been holding it — had described it to me — he insisted that I was mistaken.
I was livid, mostly because of the way he treated me. I admitted up front that it was my fault for leaving the print there, and I know they can’t be responsible for items left behind. But the fact that he wouldn’t own up to his own failure was offensive. He and his staff had failed to keep my print in a safe place after I called. If he had only apologized, I could have let it go. Instead, he denied losing it and touted how they were in business for forty-​something years. Well that’s great, but that doesn’t explain why my photograph is missing.
They also don’t contact you when they say they will.
Learn to take responsibility when something goes wrong in your store.

I had a great experience here– in fact more than great– so I’m Unilocaling. I bought some frames online for a show and found that they didn’t include glass or backing once they arrived. I called (and had a great conversation with Traci) and was assured they had enough glass/​plexi and mat board in stock to help me out. A few hours later I was there, Traci and Kevin were awesome, helpful and patient with me. 24 hours later I had 12 pieces of glass and appropriate backing that they fitted to my frames-​from-​a-​different-​store!!! They saved the day with kindness and expertise. Thanks! I will be back.

Exact same custom-​framing job at Cheap Pete’s was $ 180 vs. $ 580 at Aaron Brothers. With the added bonus of far superior service. Would just recommend them having more poster framing options (lighter frames, plexiglass, etc.).

The quality of the work done here is very poor. I paid a lot of money to have a piece of artwork framed by Cheap Pete’s. The frame itself is nice. However, they did not properly secure artwork in frame. Artwork slipped and now the frame needs to be reopened and the artwork re-​secured. This is not rocket science. Should have done this myself.

This is a great place. And it is advertised as cheap, and it is as cheap as they say. But the customer service is what’s really nice. They do not skimp whatsoever on the service, it is incredible. Great place, great stuff, worth every penny and more.

I really WANT to love Cheap Pete’s but the people who answer the phone there SUCK, period. I called to try to find out the status of my order (which was supposed to be ready on a specific date) but LITERALLY the woman who answered the phone wouldn’t even check or ask my name. She just kept saying she doesn’t «see anything in the box» and that I «need to call back on the date it’s supposed to be ready.»
Then lo and behold — when I was actually able to get back online (the same day) to dig through my emails after (theirs gets caught in my junk folder), there was ALREADY an older email saying: «Your order is ready to be picked up!»
This is the second order/​second time I’ve had this experience with the people who answer their phone. Just how difficult is it to check a customer’s records and provide an accurate, estimated timing for an order? Why couldn’t you at least OFFER to check instead of just giving a customer on the phone the runaround? Is this rocket science?
I guess you get what you pay for but I’m definitely done with Cheap Pete’s after this.

Not really a great place to go if you want something framed. The woman was not helpful and kept upping the price, seemingly so I wouldn’t frame anything. She wouldn’t give me exact quotes, just ballparked to the hundreds and assumed I wouldn’t want that. Not helpful, not knowledgable. Just getting a pay cheque I guess.
And, the ‘high-​end’ frame shop I ended up going to was hundreds of dollars cheaper in the end — and they helped me find what I wanted. Not that hard to do.
So, not cheap, not helpful.

This place is okay to buy some cheap frames, but it’s just horrible for custom framing, specially if you have something valuable or delicate to frame.
My husband and I had some fabric artwork that needed to be framed. A girl called Brittany «tried» to help us. She was a nice girl, but she didn’t have a clue of what she was doing. The worst part? She kept unnecessarily touching, and touching, and touching the artwork, like if she was nervous and that was her blanky. Anyone with the minimum experience or knowledge about handling art would know not to do this.
So unprofessional.

I finally got motivated to get a bunch of artwork framed, and they have done an excellent job for most of my custom work. The staff is (for the most part) very nice, and they were able to provide me what I needed to get done.
If you do get something custom made here, DO check that they did it correctly as soon as you receive the product. I had a specialized mat made for an artwork, which I brought in to get measured by their staff. The mat I received looked great, but I didn’t have time to frame it until a few weeks later when I saw that the mat was not cut in the way their staff members specified. It was about an inch off.
So I took it in, and as another reviewer mentioned, the staff member I spoke with shrugged and mumbled something about their 30 day return policy and that I would have to buy another mat. It’s true, 30 day return policy is stated right there on the receipt so I just cut my losses and ordered another.
When I picked up the second mat, I expressed my dissatisfaction about receiving a faulty product the first time, and he went on a lecture about how they can’t do anything about a mat I have measured incorrectly myself. When I told him that in fact, the measurements were done by their staff member, he seemed surprised — but only told me to fit the 2^nd mat immediately instead of waiting a few weeks. Thanks guy.
I just spent a lot of money here and am satisfied with majority of their work/​product, but this incident left me with a bit of a sour taste in my mouth.

Who knew framing was such an ordeal.
Luckily at Cheap Pete’s they are happy to assist you and all your framing needs. I am a complete amateur when it comes to this so I had no idea what I was looking for, what I needed and what it all entailed.
I did get good recommendations and a good outcome yet I don’t know if it was that ‘cheap’ but the help alone is worth the money.

While I do not know if Cheap Pete’s is really cheap. I do know that they do very nice framing work.
Sara was great to work with; she has a wonderful demeanor, great knowledge of framing, and good taste to boot.
Granted the projects were not difficult but the colors, mating and frames she suggested look stellar.
I would definitely come back again.

Mostly I do my own framing, matting and hanging. When I can’t find or make my own frame a trip to cheap Pete’s is the next step. I have had them make some custom frames for me over the years and they do a great job.
They also have good selection of different types of glass for every different purpose from UV protection to non reflective.
Collectively they have a great deal of knowledge. If you need to have some artwork framed and want to protect it, they know archival best practices and procedures.
Also worth mentioning is that they have ready made concert poster and record frames at decent prices.
Look out for deals as they come often.

After getting a concert poster from a Train concert at the Fillmore, we’ve been trying to find a suitable frame for it so that it could adorn a wall in one of our rooms. The poster is a non-​standard size of 13×19 and it has been difficult finding it at places like Aaron Brothers and Michael’s.
Today, we decided to check out Pete’s. Lo and behold what do we find? Frames made specifically for the Fillmore concert posters in the 13×19 and 12×19 sizes. They come in plain black or brown frames, but they also had two decorative frames, one with music symbols and one with skulls.
We opted for the skull frame. Though it was the same price as the music symbol frame, the model didn’t have the glazing or backing board. We talked to one of the workers about this and she said «no problem» and she removed the glazing and backing board from a music symbol frame and mounted it on our skull frame. Wow, we were so happy that she did this and we finally got a cool frame for our Fillmore poster. (
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Great place for frames with great service.